Exponare 5.1 Administration User Guide - Pitney Bowes Software

Chapter 1: Introduction
formats:
• CDs
• DVDs
Software Defects
If your issue is determined to be a defect in the software, the representative will log the defect in the
Pitney Bowes Software defect tracking system and provide you with an incident number that can be
used to track the defect. Future upgrades and patches have fixes for many of the defects logged
against the current version.
Getting Training
The best way to ensure success with our software is to make certain that users are trained in the
product and version of the software you are using. Since Pitney Bowes Software recognizes that it is
not always possible for the designated contact to be trained immediately, we offer a 30-day grace
period on this requirement. At the end of the 30-day grace period, Technical Support reserves the
right to withhold support from untrained designated contacts.
Trained contacts can place an unlimited number of support calls during the time period of a valid
technical support contract.
Online Resources
• MapInfo-L Archive Database
MapInfo-L Archive Database
Pitney Bowes Software, in conjunction with Bill Thoen, provides a web-based, searchable archive
database of MapInfo-L postings. The postings are currently organized by Discussion Threads and
Postings by Date. The MapInfo-L information page is at http://groups.google.com/group/
mapinfo-l/.
Note:
Disclaimer: While Pitney Bowes Software provides this database as a service to its user
community, administration of the MapInfo-L mailing list is only provided by Bill Thoen.
To subscribe to MapInfo-L, go to the information page listed above and either log in with your current
Google account or click on ’Join’ to create a new one.
To unsubscribe from MapInfo-L, go to the information page listed above, sign in and click on "My
Groups" and then click on "Manage my Subscriptions".
To contact the list owner, go to the information page listed above, sign in and click on "Help",
"Joining and Subscribing" and then "How do I contact the owner of a specific group?"
To post messages to MapInfo-L, send e-mail to: mapinfo-l@googlegroups.com. Any messages
sent to the list can be read by anyone on the list.
GISnet Online is a web page authored by our partner Bill Thoen. There are many links to GIS
information in general and specific links to Pitney Bowes Software resources. You can reach
Thoen’s Web at http://www.gisnet.com
Administration Guide 11