Homelessness legislation - London Borough of Hillingdon
Homelessness legislation - London Borough of Hillingdon
Homelessness legislation - London Borough of Hillingdon
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Equal opportunities<br />
We have an equal opportunities policy to<br />
provide services regardless <strong>of</strong> gender, race,<br />
religion, sexual orientation or ability/<br />
disability.<br />
Comments and complaints<br />
We value and welcome any comments (good<br />
or bad) on our service. We will analyse and<br />
learn from them so that we can continue<br />
to make things better for you.<br />
If you would like to make a complaint about<br />
the service we have provided, we will do<br />
the following.<br />
• Ask how you would like us to deal with<br />
the issue.<br />
• Try to solve the complaint with you.<br />
• Record the complaint formally if you<br />
want us to do so.<br />
• Respond in full to your complaint within<br />
ten working days <strong>of</strong> receiving it. If we<br />
cannot fully solve your complaint within<br />
ten working days, we will write to you to<br />
tell you when you will receive a full<br />
response.<br />
• Give you information about our<br />
complaints procedure.<br />
• Make sure we solve your complaint<br />
and follow it up if necessary.<br />
• Analyse complaints so that we can<br />
learn from them.<br />
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