Homelessness legislation - London Borough of Hillingdon

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Equal opportunities We have an equal opportunities policy to provide services regardless of gender, race, religion, sexual orientation or ability/ disability. Comments and complaints We value and welcome any comments (good or bad) on our service. We will analyse and learn from them so that we can continue to make things better for you. If you would like to make a complaint about the service we have provided, we will do the following. • Ask how you would like us to deal with the issue. • Try to solve the complaint with you. • Record the complaint formally if you want us to do so. • Respond in full to your complaint within ten working days of receiving it. If we cannot fully solve your complaint within ten working days, we will write to you to tell you when you will receive a full response. • Give you information about our complaints procedure. • Make sure we solve your complaint and follow it up if necessary. • Analyse complaints so that we can learn from them. 24
You can get a separate leaflet about our complaints procedure in all council offices, or you can ask us to send you one. If you praise a member of staff or a team, we will thank that person or team for you. 25
Page 1 and 2: Homelessness legislation and how it
Page 3 and 4: Homelessness legislation and how it
Page 5 and 6: • you are 18 to 21 years old and
Page 7 and 8: The information we need to assess y
Page 9 and 10: • Referral or reports from your s
Page 11 and 12: • we have decided that you are in
Page 13 and 14: • your immigration status • you
Page 15 and 16: We also have a ‘notification proc
Page 17 and 18: Telling others We have introduced a
Page 19 and 20: Can I change my mind about who shou
Page 21 and 22: • We will offer you a range of me
Page 23 and 24: Hostel accommodation We will make s
Page 25: How to contact us • Housing Needs

Homelessness legislation - London Borough of Hillingdon

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