the hillingdon improvement programme - London Borough of ...

30 The Hillingdon Improvement Programme
People, Resources, Culture
To help ensure that all staff understand the impact
of work under HIP, the programme is delivered
under three themes:
• What success looks like: A well-managed council
with a structure that ensures the right people are
in the right places doing the right jobs.
• What it means for staff: Through strong and
inspirational leadership, the council will have
clear priorities, a strong performance culture and
will reward staff.
• What success looks like: The council’s finances
and resources will be managed effectively to
provide services, equipment, buildings and work
processes that are fit for the 21st century.
• What it means for staff: All staff will have a
role in delivering value for money services of a
consistently high standard.
• What success looks like: A modern council that
has a ‘can do’ culture, with all staff, councillors
and contractors supporting each other to work as
‘one council’.
• What it means for staff: Every member of staff will
feel proud to work as part of ‘team Hillingdon’.
This simple approach has helped get buy-in from
staff across the council. In the latest HIP staff
communications survey (December 2007) three
quarters of staff were able to identify the three
themes of People, Resources and Culture.