the hillingdon improvement programme - London Borough of ...
the hillingdon improvement programme - London Borough of ...
the hillingdon improvement programme - London Borough of ...
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The Hillingdon Improvement Programme<br />
5<br />
Introduction by Councillor Ray Puddifoot,<br />
Leader <strong>of</strong> <strong>the</strong> Council<br />
Welcome to <strong>the</strong> Hillingdon Improvement Programme (HIP)<br />
annual report for 2007. HIP is a council-wide <strong>programme</strong>,<br />
which aims to deliver excellence as set out in my vision for<br />
<strong>the</strong> council.<br />
When I became Leader <strong>of</strong> <strong>the</strong> Council in 2000, it was clear<br />
to me that we had a lot <strong>of</strong> work to do to change <strong>the</strong> culture<br />
and operating model <strong>of</strong> <strong>the</strong> council if we were to improve <strong>the</strong><br />
services we deliver to our residents.<br />
In 2003, following a business process re-engineering<br />
exercise using external consultants, I introduced HIP as a<br />
way <strong>of</strong> speeding up our ambitious <strong>improvement</strong> agenda. My<br />
intention is to build a more customer-focussed organisation,<br />
to modernise our business processes and to free up<br />
resources to provide improved services for our residents.<br />
From its inception, I have led HIP by chairing <strong>the</strong> steering<br />
group to ensure that we remain focused on <strong>the</strong> needs <strong>of</strong> our<br />
residents above all else.<br />
HIP has already been extremely successful, helping us<br />
to achieve financial stability, increased capacity and a<br />
change <strong>of</strong> culture across <strong>the</strong> organisation. However, 2007<br />
saw unprecedented change in our organisation, with HIP<br />
delivering substantial <strong>improvement</strong>s both in <strong>the</strong> way we<br />
work and in <strong>the</strong> way we deliver services to our residents.<br />
As Leader <strong>of</strong> <strong>the</strong> Council, I am immensely proud <strong>of</strong> all that<br />
HIP has achieved and <strong>the</strong> changes that can be seen both<br />
inside and outside our council.<br />
I have said many times that <strong>the</strong> real test <strong>of</strong> how well we are<br />
doing is what our residents think about us. HIP has delivered<br />
many <strong>improvement</strong>s in <strong>the</strong> last 12 months and looking ahead<br />
to <strong>the</strong> coming year, our increasingly ambitious Hillingdon<br />
Improvement Programme, which o<strong>the</strong>r councils are now<br />
looking to emulate, will fur<strong>the</strong>r improve our residents’<br />
satisfaction with <strong>the</strong>ir council, our staff and our services.<br />
Cllr Ray Puddifoot<br />
Leader <strong>of</strong> <strong>the</strong> Council