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The Future of Sustainable Tourism in Rhode Island Thursday, January 28, 2010 Kip went on to describe his work with the Resilient Futures Network on an initiative called the Northeast Corridor Connects (NECC), and his work with Stamford, Connecticut on a project called Reinventing Stamford – a civic conversation and a strategy in action that enables Stamford citizens to take a role in their destiny: The goal of Reinventing Stamford is: To create a resilient thriving city that pulses as a magnet for talent, a center of innovation and a model of green values where both families and single people want to live and work. Since, Kip’s view on sustainability is that it is fundamentally about innovation, he emphasized the need for people to: • Define their own work and contributions they can make; • Search for people with skills and knowledge to compliment their own capabilities; • Develop and be involved in extended networks; • Develop effective pattern recognition skills; • Reinvent tourism from the point of view of sustainability and resiliency; • Learn through problem solving and experiential approaches; and • Be adaptable. He ended his remarks by saying that innovation in the most progressive organizations should be pushed to the front line workers who define the customer or guest experience. Consequently, the industry needs to develop this kind of talent (mentored internship and apprenticeship) because if the industry is not developing talent it cannot be sustainable. We can hear future’s footsteps approaching. We must think and prepare. Summit Report 25
The Future of Sustainable Tourism in Rhode Island Thursday, January 28, 2010 The Learning Tourism Café Tourism is a very diverse and fragmented industry, consisting of numerous small to medium sized companies, supported by a myriad of municipal, state and non-governmental agencies that play very significant roles in affecting, controlling or directing the industry’s future. Bringing representatives of these organizations together in ways that allows them to effectively interact, listen, and hold back judgment in regard to each other’s points of view is an essential, first step ingredient in getting conversations started, and assuring that the industry can effectively position itself for success. During the morning session the 100+ participants were asked to form groups of approximately 8 people in accordance with their specialty or major interest: • Arts and culture • History and preservation • Ecology/environment • Transportation • Recreation • Education/training • Governance • Farming • Farming • Visitor experience • Sports • Any other interest (Wild Card) • Character of place/geography Summit Report 26
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