Operational Reporting - Essential Energy
Operational Reporting - Essential Energy
Operational Reporting - Essential Energy
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FINDING BETTER WAYS<br />
Country <strong>Energy</strong> is committed to finding better ways:<br />
– to deliver essential services<br />
– to meet the needs of our customers<br />
– to develop innovative solutions<br />
– to manage the environmental impacts of our<br />
business<br />
We do this because it makes business sense...<br />
and because we live here too.<br />
CONTENTS<br />
2 Chairman’s and Managing<br />
Director’s Report<br />
4 Our Operations and Strategy<br />
5 A Snapshot of our Performance<br />
5 Our Targets and Results<br />
ORGANISATIONAL HEALTH<br />
6 Leader in Safety<br />
12 Employer of Choice<br />
OPERATIONAL EXCELLENCE<br />
18 Best Network Manager<br />
24 Reputable Water Supplier<br />
28 Successful National Retailer<br />
CUSTOMER SATISFACTION<br />
32 Promoted by Customers<br />
36 Valued Community Member<br />
42 An Environmental Leader<br />
CORPORATE GOVERNANCE<br />
48 Our Board<br />
49 Our Executive<br />
50 Corporate Governance<br />
FINANCIAL STATEMENTS<br />
Cover image: Lineworker Mark Pritchard on the Hay Plain<br />
in Country <strong>Energy</strong>'s South Western region.<br />
58 Financial Statements<br />
150 Index<br />
151 Customer Service Centres<br />
152 Contacts
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