Operational Reporting - Essential Energy

OUR OPERATIONS AND STRATEGY
Country Energy is a leading Australian
essential services business owned by the
New South Wales Government.
Country Energy
Country Energy is a leading Australian essential services
business owned by the New South Wales Government,
with a strong reputation for safety, service and value.
We retail electricity, natural and bottled gas, internet services
and energy and water management solutions in six states
and territories, and we operate Australia’s largest electricity
network across 95 per cent of New South Wales.
We also provide reticulated natural gas to around 25,000
customers in southern New South Wales, and water and
sewerage services to 10,000 customers in far western
New South Wales.
A national energy retailer
Country Energy provides competitive energy offers and
value-added services – including renewable energy,
broadband and dial-up internet solutions, LPG, energy
efficiency advice and flexible payment options – to more
than 870,000 customers in New South Wales, Victoria,
Queensland, South Australia, Tasmania and the Australian
Capital Territory.
Operator of Australia’s largest electricity network
We have a rare geographic and demographic diversity.
We live and work from the outback to the coast, managing
around 200,000 kilometres of powerlines and 1.4 million
power poles in urban, rural and remote environments.
Since forming in July 2001, we have invested around
$1,500 million in maintaining and improving our
network assets.
One of Australia’s strongest regional businesses
Our customers are served by some 4,000 employees
from 142 customer and field service centres across
nine New South Wales regions – a structure designed
to put our employees close to the communities we serve
– and four business centres in Sydney, Melbourne, Brisbane
and Newcastle.
Strengthening communities
We’re actively renewing our workforce and providing local
employment opportunities, having created almost 670
apprenticeships since forming in 2001, and restoring service
levels by opening 45 new customer and field service centres
across country and coastal New South Wales.
Environmentally responsible
We provide expert energy and water management solutions
and have conducted Australia’s first residential smart
metering trial to help customers better manage their energy
use and costs. We’re a major purchaser of solar, hydro and
wind energy and we offer customers a range of accredited
renewable energy options through our countrygreen®products.
Country Energy’s core focus areas of responsibility are
framed within our Strategy Statement. We aim to be
Australia’s best utility by:
Financial Performance; Customer Satisfaction; Operational
Excellence; Organisational Health and
excellence, teamwork and enthusiasm.
Our Strategy Statement communicates our goals,
targets and values. These are directly aligned to a set
of measurable performance indicators contained within
our ‘corporate dashboard’ which effectively links our
whole-of-business strategy with the activities of
individual business units.
The Strategy Statement and the planning framework that
underpins it are reviewed annually and are made available
to all employees.
We are pleased to reflect on our strategic and operational
performance over the past year.
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