Omega-Voice VMI Technical Manual (5th Edition) (PN 500175)

Technical Manual 

Fifth Edition

SPECIAL NOTICE 

TOLL RESTRICTION 

The Toll Restriction feature of the Iwatsu Enterprise-CS / ADIX APS is one method of preventing fraud (i.e., the making of 

unauthorized toll calls) by users of the system. The chance of fraud may be reduced but may not be eliminated. Only a complete 

program which includes but may not be limited to inspection of telephone call billing, use of call detail recorders, and other such 

devices, systematic monitoring of all telephone call activity, and implementing corrective measures can minimize the possibility 

of fraud. Iwatsu Voice Networks and/or its Third Party manufacturers/suppliers hereby disclaim any express or implied 

warranty that its equipment is technically immune from or prevents unlawful and/or unauthorized utilization that may result in 

unauthorized toll calls. Iwatsu Voice Networks hereby warns Distributor that such is possible. 

DISA 

The Direct Inward System Access (DISA) feature, with the ability to allow outside parties to connect to the internal services of 

ECS / ADIX APS, may provide a means for fraudulent calls to occur. Only a complete program which includes, but may not be 

limited to, inspection of telephone call billing, use of call detail recorders, and other such monitoring devices, systematic 

monitoring of all telephone call activity, frequently changing DISA authorization codes, and implementing corrective measures 

can minimize the possibility of fraud. Iwatsu Voice Networks and/or its Third Party manufacturers/suppliers hereby disclaim 

any express or implied warranty that its equipment is technically immune from or prevents unlawful and/or unauthorized 

utilization that may result in unauthorized calls. Iwatsu Voice Networks hereby warns Distributor that such is possible. 

Iwatsu Voice Networks® is a registered trademark of Iwatsu America, Inc. Trademarks for third party products and 

services are the property of their respective owners. 

Iwatsu Voice Networks 

8001 Jetstar Drive 

Irving, TX 75063 

(972) 929-0242 

Copyright 2009 Iwatsu America, Inc. All rights reserved. 

Fifth Edition – Revision 1- February 2010 

Printed in the United States of America 

11 10 09 9 8 7 6 5 

No part of this manual or accompanying software may be reproduced, in any form or any means, without the permission of 

Iwatsu Voice Networks. 

This manual was written Omega-Voice VMI System. In some cases, available feature operations may differ from those listed in 

this manual, depending on the hardware, software and programmed functions in your Omega-Voice VMI System. For more 

information contact your authorized Iwatsu distributor. 

Iwatsu Voice Networks has used its best effort to ensure that the information in this manual was accurate at the time of printing. 

Iwatsu Voice Networks makes no warranty of any kind, expressed or implied, with regard to the contents of this manual. This 

information is subject to change without notice. 

Iwatsu Voice Networks shall not be held responsible for any representation made regarding this information by any individual. 

Part Number: 500175

Table of Contents 

Chapter 1 • IX-4EVMC.........................................................................................................................1 

IX-4EVMC..........................................................................................................................................................1 

IX-4EVMC Installation in a New System ...........................................................................................................4 

IX-4EVMC Installation in an Existing ECS ........................................................................................................5 

IX-4EVMC Installation into an Existing ADIX APS ............................................................................................6 

Database Programming for an IX-4EVMC ........................................................................................................7 

Configuration .....................................................................................................................................................9 

Omega-Voice VMI Programming ....................................................................................................................15 

Backup and Restore........................................................................................................................................16 

On-Demand Backup........................................................................................................................................16 

Scheduled Backup ..........................................................................................................................................17 

Default Procedure ...........................................................................................................................................18 

Defaulting Program Volumes ..........................................................................................................................20 

Defaulting Data Volumes.................................................................................................................................21 

Chapter 2 • IX-4SEVMC ....................................................................................................................23 

IX-4SEVMC .....................................................................................................................................................23 

IX-4SEVMC Installation in a New System.......................................................................................................26 

IX-4SEVMC Installation in an Existing ECS System.......................................................................................28 

IX-4SEVMC Installation into an Existing ADIX APS........................................................................................30 

IX-4SEVMC Database Programming..............................................................................................................32 

Configuration ...................................................................................................................................................35 

Omega-Voice VMI Programming ....................................................................................................................36 

Backup and Restore........................................................................................................................................38 

Default Procedure ...........................................................................................................................................39 

Chapter 3 • IX-4VML..........................................................................................................................43 

IX-4VML Introduction.......................................................................................................................................43 

IX-4CFM Hardware Overview .........................................................................................................................46 

IX-4VML Installation in a New System ............................................................................................................49 

IX-4VML Installation in an Existing ECS .........................................................................................................50 

IX-4VML Installation into an Existing ADIX APS .............................................................................................51 

Database Programming for an IX-4VML .........................................................................................................52 

Chapter 4 • VS-VML ..........................................................................................................................55 

VS-VML Hardware Overview ..........................................................................................................................55 

VS-VML Installation in a New ADIX-VS KSU..................................................................................................58 

VS-VML Installation into an Existing ADIX-VS KSU .......................................................................................58 

ADIX-VS Database Programming...................................................................................................................59 

Chapter 5 • IX-VMAC.........................................................................................................................61 

IX-VMAC Hardware Overview.........................................................................................................................61 

IX-VMAC Diagram...........................................................................................................................................62 

Installing the VS-VML onto the IX-VMAC........................................................................................................63 

Omega-Voice VMI VS-VML Startup File Update for IX-VMAC Installation.....................................................64 

IX-VMAC Installation into a New System ........................................................................................................65 

IX-VMAC Installation into an Existing ADIX APS ............................................................................................66 

Database Programming for the IX-VMAC .......................................................................................................67 

Chapter 6 • IX-VMBAK ......................................................................................................................69 

IX-VMBAK Hardware Description....................................................................................................................69 

Chapter 7 • Omega-Voice VMI System Editor Overview ...............................................................71 

Omega-Voice VMI System Editor 3.0..............................................................................................................71 

Omega-Voice VMI IX-4EVMC 1.00 Feature Overview ...................................................................................72 

Chapter 8 • System Editor Introduction..........................................................................................73 

Access Levels..................................................................................................................................................73 

Communications..............................................................................................................................................73 

Online Communications ..................................................................................................................................73 

Customer Profiles............................................................................................................................................73 

Chapter 9 • Installing Omega-Voice VMI System Editor 3.0 and Higher......................................75 

System Requirements .....................................................................................................................................75 

Software Installation ........................................................................................................................................75 

i

Chapter 10 • Getting Started With Omega-Voice VMI System Editor 3.0.................................... 77 

Omega-Voice VMI System Editor 3.0 Environment ........................................................................................77 

Chapter 11 • System Editor Communication................................................................................. 85 

Overview..........................................................................................................................................................85 

IP Connection ..................................................................................................................................................85 

Direct Serial and Modem Connections............................................................................................................88 

Chapter 12 • Background Tasks ..................................................................................................... 91 

Chapter 13 • Customer Profiles & Database Management........................................................... 93 

Customer Profiles ............................................................................................................................................93 

Chapter 14 • Offline Database Configuration ................................................................................ 97 

Chapter 15 • Backup & Restore Customer Data to PC ................................................................. 99 

Database Backup Feature...............................................................................................................................99 

IX-4EVMC........................................................................................................................................................99 

IX-VMBAK......................................................................................................................................................101 

Scheduled Backup.........................................................................................................................................103 

Chapter 16 • Mailbox Forms and Features .................................................................................. 105 

Mailbox Introduction ......................................................................................................................................105 

Key Mailbox Features....................................................................................................................................105 

Mailbox Management ....................................................................................................................................106 

Chapter 17 • Tabs........................................................................................................................... 109 

General Tab...................................................................................................................................................109 

Greetings/Entry Tab ......................................................................................................................................115 

Forward/Block Tab ........................................................................................................................................117 

Notification Tab..............................................................................................................................................119 

Messages Tab ...............................................................................................................................................122 

Distribution Lists Tab .....................................................................................................................................123 

Chapter 18 • Menu Forms and Features ...................................................................................... 125 

Menu Introduction..........................................................................................................................................125 

General Tab...................................................................................................................................................127 

Special Menu Features..................................................................................................................................132 

Chapter 19 • Off-hook Schedules ................................................................................................. 133 

Off-hook Scheduling Introduction ..................................................................................................................133 

Chapter 20 • System Integration................................................................................................... 135 

System Integration Introduction.....................................................................................................................135 

General Tab...................................................................................................................................................136 

Message Notification Tab..............................................................................................................................138 

In-band Table Tab .........................................................................................................................................139 

DTR Tab ........................................................................................................................................................142 

Special Integration Features..........................................................................................................................143 

Chapter 21 • System Statistics ..................................................................................................... 147 

System Statistics Introduction .......................................................................................................................147 

Port Usage Tab .............................................................................................................................................148 

Simultaneous Port Usage Tab ......................................................................................................................148 

Details Tab ....................................................................................................................................................148 

Chapter 22 • Global System Status .............................................................................................. 149 

Global System Status Introduction ................................................................................................................149 

Mailboxes Tab ...............................................................................................................................................150 

Recent Calls Tab ...........................................................................................................................................151 

Appendix......................................................................................................................................... 153 

Capacity Chart...............................................................................................................................................154 

Packet Code Descriptions .............................................................................................................................155 

ii

Chapter 1 • 

IX-4EVMC 

IX-4EVMC 

The IX-4EVMC is completely compact flash based voicemail card with three type II compact flash 

sockets. Slot 1 contains a 64MB or 128MB Compact Flash Module (CFM) dedicated to system files 

and fixed system prompts. It also contains a backup volume to restore program files, should corruption 

occur. Slot 2 contains a 256MB/512MB CFM dedicated to customer data and greeting and message 

files. Socket 3 is an expansion socket for full backups of customer data or other future uses. 

IX-4EVMC Specifications 

Model 

Part Number 

Ports 

Location 

Connectors 

On-board Functions 

RAM 

Storage Medium 

Storage Capacity 

Additional Power Requirements 

Size 

Weight 

IX-4EVMC 

500606 (256 MB) 

500609 (512 MB) 

4 (4 additional with the IX-4EVML) 

Any universal card slot 

ACONN – Motherboard 

J2 – 4 port Expansion Module (IX-4EVML) 

P5 – External devices 

J3 – Future feature expansion 

ETHERNET – 10/100 Ethernet 

PC/Modem 

MBSW – Make Busy Switch 

4M SRAM 

CFM: 256 or 512 MB 

55 hours (256 MB) or 110 hours (512 MB) 

None 

9.7 H x 9.5 W x 0.75 D 

1 lb. 0.5 oz 

IX-4EVMC LED Functions 

LED Function Indication 

D1 Not Used None 

D2 CFM Active Flashes when CFM is in use 

D3 Communications Active Flashes to indicate serial communication 

with the VS-VML 

D4 Housekeeping Active Flashes to indicate the Housekeeping 

Function is active 

D5 MBLED Indicates Make Busy Function is active 

D10 ACTIVE LINK Indicates there is activity on the Ethernet 

port. 

D11 ACTIVE LINK Indicates an Ethernet connection has been 

established. 

1

Omega-Voice VMI Technical Manual 

IX-4EVMC System Capacities 

Mailboxes and Menus: 

Administrator Mailboxes: 

Automatic Distribution Mailboxes: 

The total number or mailboxes accommodated by the Omega- 

Voice VMI IX-4EVMC depends on the density of the data 

CFM. 

256MB CFM = 400 mailboxes 


Administrator mailboxes are limited to the maximum number 

of mailboxes. 

Automatic Distribution mailboxes are limited to the 

maximum number of mailboxes. 

Message Folders: New: 120 

Saved: 128 

Archived: 32 

Receipts: 32 

Deleted: 192 

Message Retention: 

Message Record Time: 

Storage Hours: 

Ports: 

The Omega-Voice VMI IX-4EVMC will retain messages up 

to 365 days. This value is programmable on the System 

Integration General tab. 

The maximum record time is 60 minutes. This value is 

programmable on the System Integration General tab. 

256MB CFM = 55 hours 


The Omega-Voice VMI IX-4EVMC has 4 ports and will 

accommodate a daughter board (IX-4EVML) that provides 4 

additional ports. 

2

Chapter 1 

IX-4EVMC 

IX-4EVMC Overview 

J2 Connector for 

IX-4EVML 

Port 1-4 LEDs 

Port 5-8 LEDs 

Status LEDs 

Ethernet LEDs 

PC/Modem 

Connector 

Ethernet Connector 

Make Busy LED 

Make Busy 

Switch 

IX-4EVMC CARD 

3


IX-4EVMC Installation in a New System 

Follow these instructions only if you are installing the Omega-Voice VMI IX-4EVMC into a new 

Iwatsu Enterprise-CS or ADIX system. 

1. Insert all circuit cards into their respective slots, including the Omega-Voice VMI IX- 

4EVMC. The Omega-Voice VMI IX-4EVMC can be installed in any Universal Card 

slot. 

2. Default the ECS / ADIX system. 

3. After the ECS / ADIX reset is complete, launch the Iwatsu Programmer. 

4. Use the Iwatsu Programmer to connect to the system. 

5. Go to System >> Hardware 

Menu Location 

Voicemail Configuration 

Card Location 

6. Select the card location of the IX-4EVMC from the telephone system graphic. 

7. Under the Ports screen, define all eight ports as Message Station. 

8. Under the Ports screen, configure the function of all eight ports as VML. 

9. Upload the configuration changes and wait 10 seconds. 

10. Proceed to Database Programming for an IX-4EVMC instructions on page 7. 

4

Chapter 1 

IX-4EVMC 

IX-4EVMC Installation in an Existing ECS 

Follow these instructions only if you are installing the Omega-Voice VMI IX-4EVMC into an existing 

telephone system. 

1. Put the IX-4EVMC card in Make Busy mode. 

2. Insert the card into the appropriate slot in the cabinet. 

3. Take the car out of make busy mode. 

4. Wait for the card to come up from the make busy condition. 

5. Launch the Iwatsu Programmer. 


7. Go to System >> Hardware. 


Menu Location 

Card Configuration 


Card Location 




12. Save the database to a secure location. 

13. Proceed to Database Programming for an IX-4EVMC instructions on page 7. 

5


IX-4EVMC Installation into an Existing ADIX APS 

Follow these instructions only when installing the IX-4EVMC into an existing ADIX system. 

NOTE: The Omega-Voice VMI IX-4EVMC card must not be installed until step 4. 

1. Enter ADIX Database programming mode or access ADIX programming from an ADIX 

Attendant key telephone. 

2. Go to Class 01 Item 06 – Number of System Station Ports. Increase the number of 

system station ports by eight ports for the IX-4EVMC card. 

3. Power down the system. 

4. Insert the card into the cabinet. 

5. Power up the cabinet. 

6. When the system comes up, launch the Iwatsu Programmer. 



Menu Location 



Card Location 




12. Power down the ADIX. 

13. Power up the telephone system. 

6

Chapter 1 

IX-4EVMC 

Database Programming for an IX-4EVMC 

Follow these instructions for all IX-4EVMC installations. 



3. Go to System >> Voicemail Integration. 

4. Program each DTMF packet per the recommendations provided on the Packet Code 

Description Chart in the Appendix. 

5. Go to System >> Voicemail Integration >> Trunk ID Packet and select TRK/CID/ANI. 

6. Go to System >> Voicemail Integration >> Disc Signal Time and select Loop Open. 

7. Go to System >> Voicemail Integration >> Loop Open Duration and select and select 7 

(for 700 milliseconds). 

8. Go to System >> System Numbering >> Park/Hunt/Page Numbering >> Hunt Group 

Access Number. 

7


9. Assign an access code for hunt group 47. 

10. Go to System >> System Numbering >> Park/Hunt/Page Numbering >> Feature Code 

Numbering. 

Assign Feature codes 

1, 19 and 48 

11. Assign an access code for the following: 

• 1: Cancel = 501 

• 19 Msg Wait = 519 

• 48 VM Mailbox = * 

12. Go to Class 08 Item 02 – Hunt Group Station. Assign all station logical ports defined as 

voice mail ports to Hunt Group 47. 

RECOMMENDATION: Setup Attendant All Call feature in Stations >> Attendant >> Attendant 

Position 

and in Class System >> System Numbering >> FEAT/Ntwk/AcdGrp 

Numbering >> 30: Attn. All Call. 

8

Chapter 1 

IX-4EVMC 

Configuration 

Configuring the IX-4EVMC for IP Connection 

If the IX-4EVMC will use an IP connection for configuration purposes, the Network tab on the 

System Integration window must be properly configured. Because the IX-4EVMC must reside on the 

customer’s network for IP programming purposes, Iwatsu Voice Networks suggests working with the 

customer’s IT management team when configuring the IX-4EVMC card for network use. 

1. Establish a serial connection to the IX-4EVMC card. 

2. From the menu bar, select the System Integration >> Network Tab. 

3. Working with the customer’s network administrator, properly configure the appropriate 

parameters in the Network tab. 

Automatically Acquire Network Parameters (DHCP) 

The Automatically acquire network parameters (DHCP) option uses the network’s DHCP Server 

to provide an IP address and automatically configure the IX-4EVMC for network use. The network 

administrator will configure the network for use with the IX-4EVMC. 

9


Manually Set Network Parameters 

The Manually set network parameters option is used to assign a static IP address to the IX-4EVMC 

card. When assigning a static IP address, the network administrator will provide the following 

information: 

IP Address: This is the static IP address provided by the network administrator. 

Netmask: This field is used to assign the subnet mask used by the network. 

Broadcast Address: This field for factory use only and must not be modified. 

DNS Server(s): This field for factory use only and must not be modified. 

Gateway: This field is used to assign the router address to be used when talking to devices outside 

of the subnet. If the Gateway field is left blank, remote communication is not possible. 

Mac Address: This field for factory use only and must not be modified. 

Hostname: This field is used to assign a symbolic name (i.e., IX-4EVMC) for a specific IP 

address. 

Connecting to the IX-4EVMC via IP 

When programming an IX-4EVMC card, the preferred method of programming is via an IP 

connection. This has many benefits such as programming anywhere on the LAN. Additionally, remote 

programming is possible through the Internet. 

The IX-4EVMC can be configured as either DHCP or with a static IP address. The IX-4EVMC card 

is configured as DCHP at default. The physical connection is the same for both addressing methods. 

However, based on the addressing configuration, the communication connection methods differ. The 

following instructions outline both and assume the IX-4EVMC was properly configured using the 

instructions provided in the Configuring the IX-4EVMC for IP Connection section of this Engineering 

Bulletin. 

10

Chapter 1 

IX-4EVMC 

DHCP 

When the IX-4EVMC uses DHCP addressing, you only need to connect the Ethernet port from the 

card to the LAN. When the IX-4EVMC is started or reset, it will request an IP address from your 

DHCP server. To determine the assigned IP: 

1. Access the system administrator’s mailbox by dialing the pilot number for your hunt group and 

pressing #. 

2. When the system asks you to enter your mailbox number, enter 201 (default administrator’s box. 

This is programmable). 

3. If the tutorial starts playing, bypass it by pressing 9. 

4. Press 4 for the System Management Menu. 

5. Press 0 and the assigned IP address will play back. 

Once the IP address is determined, you can now connect to the IX-4EVMC using an IP connection. To 

establish an IP connection, do the following: 

1. Select the Edit Customer Profile icon. 

2. Select the Network option in the Connection group. 

3. Enter the Network Administrator Supplied IP address or the IP address obtained from the DHCP 

server. 

4. Select the UDP (EVMC) option. 

5. Select the OK button. 

11


Static IP 

If you use a static IP address for the IX-4EVMC card, you must first establish a direct connection, then 

change the IP address of the card. To establish a direct connection, follow the Direct Serial 

Connection procedure. Once you are connected, complete the following: 

1. Select the System Integration icon. 

2. Select the Network tab. 

3. Select the Manually Set Network Parameters option. 

4. Enter the Network Administrator-supplied IP address and subnet mask. 

5. Enter the IP address of the gateway. This is necessary for remote programming. 

6. Select the Send/Close button. 

7. From the menu bar, select the On Line option. 

8. Select the Reset Immediately option. 

9. Follow the onscreen instructions. 

When the reset is complete, you can now connect to the IX-4EVMC using an IP connection. To 




3. Enter the Network Administrator Supplied IP address. 



12

Chapter 1 

IX-4EVMC 

Remote Internet Connection 

The instructions provided in this section of the document assume the procedures outlined in the 

Configuring the IX-4EVMC for IP Connection section was properly performed. 

If programming the IX-4EVMC over the internet, the Omega-Voice VMI editor must be able to 

communicate with the IX-4EVMC card. This is often done using three different approaches. 

Public IP Address 

One approach to remotely programming the IX-4EVMC over the internet is to assign a public static IP 

address to the IX-4EVMC. This IP address is provided by the network administrator and allows the 

IX-4EVMC to be accessed remotely. 

VPN Connection 

Another approach to remote connection uses a VPN connection. The network administrator will 

provide the necessary IP address, username and password so a VPN connection can be establish. Once 

the programming PC logs onto the VPN, use the private IP address assigned to the IX-4EVMC in the 

Configuring the IX-4EVMC for IP Connection section to connect to the voicemail card. 

NAT/PAT 

The final approach to remote connection uses a Network Address Translation (NAT) or Network 

Address Port Translation (NAPT). If either is used, the network administrator must set up port 

forwarding in the router. The IX-4EVMC uses UDP port 8192. 

In this case, the Omega-Voice VMI Editor will use the network’s public IP address assigned in 

Configuring the IX-4EVMC for IP Connection section to connect to the voicemail card. The router will 

automatically forward all UDP port 8192 information to the IX-4EVMC. 

13


Direct Serial Connection 

The Omega-Voice VMI System Editor 3.00 enables you to define a unique COMM port for a direct 

connection. Therefore, COMM ports are only defined once, and unless PC hardware is altered, these 

selections will not need to be changed. 

Of course the direct COMM port is used when you are on site and establishing a connection without 

an IP connection. When linked directly to the Omega-Voice VMI voicemail system, you should use 

the provided cable and DB9 COMM port adapter. 

To configure your System Editor COMM Ports: 

1. Open the Omega-Voice VMI System Editor 3.0. 


3. Select the Direct Connection option in the Connection group. 

4. Select the Apply or OK button to save your selection. 

MODEM Connection COMM Port 

The IX-4EVMC is compatible with the IX-PSUBMDM. For specific instructions on how to remotely 

communicate with the IX-4EVMC via the IX-PSUBMDM card, reference EBA-2003-01 IX- 

PSUBMDM Installation Guide. 

14

Chapter 1 

IX-4EVMC 

Omega-Voice VMI Programming 

In most respects, the IX-4EVMC card is configured using the Omega-Voice VMI programmer exactly 

like the IX-4VML. However, there is a slight difference between installing an IX-4EVMC card in an 

Enterprise-CS and an ADIX system. 

Enterprise-CS installations require a 4-digit trunk range, whereas the ADIX system requires a 3-digit 

trunk range. The following procedure explains how to change a 3-digit trunk range to a 4-digit trunk 

range. 

1. Launch the Omega-Voice VMI Editor. 

2. Connect to the IX-4EVMC using the procedure outlined in the subsequent pages. 

3. Select the System Integration tab icon. 

The System Integration window displays. 

4. For Enterprise-CS installations, select the 4 Digits (ECS) option from the Trunk 

dropdown menu. 

5. For ADIX installations, select the 3 Digits (Adix) option from the Trunk dropdown 

menu. 

TDD / FAX Tone Detection 

The IX-4EVMC has an integrated FAX tone and TDD tone detection. This is configured using the 

Action and Sub-action menus. When the IX-4EVMC receives a TDD call, the voicemail card must be 

programmed to transfer the call to the TDD device. Likewise, when the IX-4EVMC receives a FAX 

call, the voicemail card must be programmed to transfer the call to the FAX machine. 

15


Backup and Restore 

The IX-4EVMC has an optional compact flash module (CFM) that stores backup data. This eliminates 

the need for an external backup system such as the IX-VMBAK. When backing up to the CFM, all 

customer data—including mailbox and messages—is copied as a mirror image. This allows you to 

completely restore a customer database. 

The optional backup CFM is ordered separately and resides in Socket 3 on the IX-4EVMC. The 

capacity of the backup card must match the capacity of the CFM on the IX-4EVMC. If the IX- 

4EVMC with a 256MB CFM (PN 500606) is used, the backup CFM must also be a 256MB CFM. The 

part number for the backup compact flash modules is as follows: 

256MB Backup CFM (PN 500615) 

512 MB Backup CFM (PN 500616) 

This process outlined below requires the IX-4EVMC to be taken offline. For this reason, backups to 

the CFM should be done during non-peak calling hours. 

On-Demand Backup 

The following procedure explains the process for backing up the customer data to flash. 

1. Establish a connection to the IX-4EVMC card. 

2. From the menu bar, select the On Line >> Backup >> Full Backup Flash. 

The Voicemail system is then taken offline and reboots the card. The terminal window displays the 

progress of the restart. When the restart is complete, the IX-4EVMC is ready for service, and you can 

close the terminal window. 

16

Chapter 1 

IX-4EVMC 

Scheduled Backup 

The IX-4EVMC card can be configured to perform a scheduled backup. All scheduled backups occur 

after the housekeeping procedure is performed. At default, the IX-4EVMC is configured without the 

scheduled backup procedure. This can be changed once the optional backup CFM is installed. 

The following procedure explains the process for scheduling a backup. 


2. From the menu bar, select the On Line >> Backup >> Schedule Backup. 

3. Select the schedule option that best suits the application. 

Never: Selecting this option will never perform a scheduled backup. 

Daily: Selecting this option performs the backup on a daily basis, right after housekeeping. 

Weekly: Selecting this option performs a weekly backup on the configured day. 

Monthly: Selecting this option performs a backup on a specific day of the month. 

4. Once the Scheduled Backup is configured, select the OK button. The backup procedure will occur 

on the configured day/s. 

On-Demand Restore 

The following procedure explains the process for restoring the customer data from flash. 


2. From the menu bar, select the On Line >> Restore >> Full from Backup Flash. 




17


Default Procedure 

There are some cases where the IX-4EVMC must be defaulted. This is done at the discretion of the 

installing dealer. The default procedure is not available via Ethernet programming—it must be done 

using a serial or modem connection. 

The following procedure explains how to default the IX-4EVMC. 

1. Establish a serial or MODEM connection to the IX-4EVMC card. 

2. From the menu bar, select the Advanced >> Terminal Display option. 

3. When the terminal window displays, press and hold the Shift button on the keyboard, then press 1 

2 3 4. 

4. When the Cd/OS window displays, enter the username and password: 

Username: Iwatsu 

Password: omega 

18

Chapter 1 

IX-4EVMC 

5. At the sh380 [Iwatsu] DATA:> prompt, type the following in lowercase lettering. 

boot 

Note: 

After typing ‘boot’, do not close the terminal window. If the terminal window is closed, the 

Enterprise-CS must be reset. 

6. At the Select your System Volume Prompt, select 2. 

If 2 is not selected with 5 seconds, the reboot process begins. If this occurs, wait until the IX- 

4EVMC reboots. Then, follow the instructions on page 18. 

A series of options now displays in the Backup Volume terminal window. 

Exit and mount data volume: Factory use only; do not modify. 

Run Support Utility: Factory use only; do not modify. 

Default programs volume of this unit: This option overwrites all of the program files on the 

Programs volume with the program files on the Backup volume. This option only affects 

application files. All greetings, messages, and programming of menus, mailboxes, and 

integration are left intact. 

Default data volume of this unit: This option leaves the application files intact and defaults the 

customer data (greetings, messages, and programming of menus, mailboxes, and integration). 

Exit to command line with Ethernet: Factory use only; do not modify. 

Exit to command line: Factory use only; do not modify. 

Reboot: Reboots the IX-4EVMC card. 

7. Continue to either the Defaulting Program Volumes (page 20) or Defaulting Data Volumes (page 

21) instructions below. 

19


Defaulting Program Volumes 

Selecting the Default Program Volumes option defaults the application data on the IX-4EVMC card. If 

the application on the IX-4EVMC becomes corrupt, select this option to return the application file to 

the factory default. Selecting this option does not affect customer data such as messages and mailbox. 

To default the Programs Volume, do the following: 

1. Select the Default programs volume of this unit from the Backup Volume terminal window 

(reference the previous page). 

The confirmation prompt displays. 

2. Press Enter to continue or Esc to cancel. 

The default procedure begins. 

3. When the sh380 [local] PROG:> displays, type the following: 

boot 

The IX-4EVMC begins the boot process. The process is complete when the following displays in the 

terminal window: 

20

Chapter 1 

IX-4EVMC 

Defaulting Data Volumes 

Selecting the Default Data Volumes option defaults the ALL customer data on the IX-4EVMC card. 

Use this option to format the customer data and start from the factory default. During the default 

procedure, all customer data—including mailboxes and messages are erased. Iwatsu Voice Networks 

suggests defaulting the Programs Volume after the Data Volume. This ensures the IX-4EVMC is 

completely returned to the factory default. 

To default the Data Volume, do the following: 

1. Select the Default data volume of this unit from the Backup Volume terminal window (reference 

the previous page). 

The confirmation prompt displays. 

2. Press Enter to continue or Esc to cancel. 

The default procedure begins. 

21


3. When the sh380 [local] PROG:> displays, type the following: 

boot 

The IX-4EVMC begins the boot process. The process is complete when the following displays in the 

terminal window: 

4. When the Data Volume is defaulted, Iwatsu Voice Networks suggests defaulting the Program 

Volume as well. These instructions are provided on page 20. 

22

Chapter 2 • 

IX-4SEVMC 

IX-4SEVMC 

The IX-4SEVMC is completely compact flash based voicemail card with one type II compact flash 

socket. The compact flash socket contains a 128MB Compact Flash Module (CFM) for system files 

and fixed system prompts and for customer data and voice, greeting and message files. 

The IX-4SEVMC card can be installed only in the IX-CME cabinet of the ECS or in the ADIX 

APS / ADIX-M in physical ports 97-120 (card slot 17) only. The IX-4SEVMC is not supported in 

any other system or card slot. 

IX-4SEVMC Specifications 

Model IX-4SEVMC 

Part Number 500626 (128MB CFM) 

Ports 4 

Location ECS – IX-CME Cabinet only 

ADIX APS or ADIX-M – Physical port 97- 

120 (card 17) only 

Connectors P1 – Motherboard Connector 

P4 – Compact Flash Module 

J2 – RS232C PC/Modem connector 

On-board Functions S1 MBSW – Make Busy Switch 

Program and Data RAM 2MB 

Storage Medium CFM:128 MB 

Storage Capacity 25 hours 

Additional Power Requirements None 

System Editor Requirement Editor Version 3.02.13 

Size 9.7” H x9.5” W x.75” D 

Weight 1 lb. 0.5 oz 

Humidity 90% non-condensing 

IX-4SEVMC LED Functions 



D2 CFM Active Flashes when CFM is in use 



D4 Error Flashes to indicate an error has occurred 


D6-D9 Voice Mail Port Status Off – Port Idle 

Steady – Port Active 

Flashing 50/50 – Audio Playing 

Flashing 75/25 – Audio Recording 

23


IX-4SEVMC System Capacities 



The Omega-Voice VMI IX-4SEVMC card will accommodate 

a total combination of 100 mailboxes and menus. 



of mailboxes. 

Automatic Distribution Mailboxes: Max 50 

Message Folders: 




Ports: 

Compression: 

New Message folder will store up to 120 messages. 

Saved Message folder will store up to 128 messages 

Deleted Message folder will store up to 192 messages. 

Archive folder will store up to 32 messages. 

The Omega-Voice VMI IX-4SEVMC will retain messages 

from 15 days (default) to 365 days. This value is 


The maximum record time is 60 minutes per message. This 

value is programmable on the System Integration General tab. 


The Omega-Voice VMI IX-4SEVMC has 4 ports. Expansion 

to 8 ports is not supported. 

The Omega-Voice VMI IX-4SEVMC uses DSPG 

TrueSpeech TM compression (approximately 8.5 KBPS). 

24

Chapter 2 

IX-4SEVMC 

IX-4SEVMC Overview 

IX-4SEVMC CARD 

Card Slot 

Compact Flash 3 

Function 

System Files and Voice Prompts 

Customer data and voice 

25


IX-4SEVMC Installation in a New System 

Follow these instructions only if you are installing the Omega-Voice VMI IX-4SEVMC into a new 

ECS or ADIX system: 


4SEVMC. 

• The Omega-Voice VMI IX-4SEVMC is only supported when installed in an ECS 

IX-CME cabinet card slot or in the ADIX APS or ADIX-M cabinets in physical 

ports 97-120 (card 17) only. 


3. After the ECS / ADIX default process is complete, launch the Iwatsu Programmer. 


5. Download the database: Select, Communication > Download Database from System. 

Press Select All and then OK. 

6. From the Category View (Ctg) mode, go to System > Hardware. 

7. Select the card slot for the IX-4SEVMC from the system graphic. 

• The card will appear as a SUBX Card Type. 

• The first four Ports are configured as Station > Message Station > VML > VM/AA 

ports. 

• The second four Ports (Not available) are configured as Station > Key Telephone > 

Virtual KT. 

ECS System shown in the example above 

26

Chapter 2 

IX-4SEVMC 

8. You must change the second four ports to Station > Message Station > VML > 

VM/AA. 

• All eight ports must be configured as Station > Message Station > VML > VM/AA 

ports. 

IMPORTANT! 

Only the first four ports are active voicemail ports. Only the first four voicemail ports 

are programmed in the ECS database in System > Paging/Hunt Group > Station Hunt 

Group (Class 08.02) Hunt Group 47. 

• Remember, when you make changes, upload the database changes. 

ECS System shown in the example above 

9. Reset the IX-4SEVMC card: Select, Communication > Reset Commands > Reset 

TDM Card. Enter the card number where the IX-4SEVMC resides in the system and 

then press OK to reset the card. 

10. Proceed to IX-4SEVMC Database Programming on page 32. 

27


IX-4SEVMC Installation in an Existing ECS System 

Follow these instructions only if you are installing the Omega-Voice VMI IX-4SEVMC into an 

existing telephone system. The Omega-Voice VMI IX-4SEVMC is only supported in the ECS when 

installed in an ECS IX-CME cabinet card slot. 

1. Place the IX-4SEVMC card in the Make Busy mode using the S1 Make Busy Switch. 

2. Insert the card into the appropriate slot in the IX-CME cabinet. 

3. Take the card out of the Make Busy mode using the S1 Make Busy Switch. 

4. Wait 10 seconds for the IX-4SEVMC card to come out of the make busy condition. 





8. When download is complete: From the Category (Ctg) mode, go to System > Hardware. 

9. Select the card location for the IX-4SEVMC from the system graphic. 


• The card defaults as eight Station > SLT ports. 

28

Chapter 2 

IX-4SEVMC 

10. Change the all eight ports for the card to Station > Message Station > VML > VM/AA. 

IMPORTANT! 




11. Upload the configuration changes. 

12. Reset the IX-4SEVMC card: Select, Communication > Reset Commands > Reset 

TDM Card. Enter the card number where the IX-4SEVMC resides in the system and 

then press OK to reset the card. 


29


IX-4SEVMC Installation into an Existing ADIX APS 

Follow these instructions only when installing the IX-4SEVMC into an existing ADIX APS or ADIX- 

M system. The IX-4SEVMC can only be installed in physical ports 97-120 (card 17) in the ADIX 

APS or ADIX-M systems. 

When adding Stations to the ADIX APS/M, the number of stations being added to the system must be 

changed (added) through an Attendant KT in Class 01.06 for Stations. 

1. Through an Attendant KT, go to Class 01 Item 06 and increase the station port count by 

eight to allow for the increase in station ports for the IX-4SEVMC. 

2. Reset the system. 

3. Place the IX-4SEVMC card in Make Busy mode using the S1 Make Busy Switch. 

4. Insert the card into slot 97-120 in the cabinet. 

5. Take the card out of make busy mode. 

6. Wait 10 seconds for the IX-4SEVMC card to come out of the make busy condition. 





10. Select the card location for the IX-4SEVMC from the system graphic. 


• The card defaults as eight Station > SLT ports. 

30

Chapter 2 

IX-4SEVMC 

11. Change the all eight ports for the card to Station > Message Station > VML > VM/AA. 

IMPORTANT! 




12. Upload the configuration changes. 

13. Reset the ADIX system: Select, Communication > Reset Commands > Reset System. 

Press OK to confirm the reset. 


31


IX-4SEVMC Database Programming 

Follow these instructions for all IX-4SEVMC installations. 

1. Launch the Iwatsu Programmer and connect to the system. 

2. Go to System > Voicemail Integration > VM/AA Packet Codes. 


Description Chart in Section 6 (Database Programming) of the ECS or ADIX APS 

Technical Manual or in the Appendix section of this manual. 

• The recommended values are provided below: 

4. Go to System > Voicemail Integration > Trunk ID Packet and select TRK/CID/ANI. 

5. Go to System > Voicemail Integration > Disc Signal Type and select Loop Open. 

6. Go to System > Voicemail Integration > Loop Open Duration and select 7 (for 700 

milliseconds). 

32

Chapter 2 

IX-4SEVMC 

7. Go to System > System Numbering > Park/Hunt/Page Numbering > Hunt Group 



9. Go to System > System Numbering > Feat/Ntwk/AcdGrp Numbering > Feature 

Code Numbering. 


• 1: Cancel = 501 

• 19 Msg Wait = 519 


• 


1, 19 and 48 

33


11. Go to System > Paging/Hunt Group > Station Hunt Group (Class 08.02). Assign the 

first four IX-4SEVMC ports defined as voice mail ports to Hunt Group 47. 

IMPORTANT! 




Recommendation 

Setup Attendant All Call feature in Stations > Attendant > Attendant Positions 

and in System > System Numbering > FEAT/Ntwk/AcdGrp Numbering > 30: 

Attn. All Call. 

34

Chapter 2 

IX-4SEVMC 

Configuration 

Direct Serial Connection 

The Omega-Voice VMI System Editor 3.02.13 enables you to define a unique COM port for a direct 

connection. Therefore, COM ports are only defined once, and unless PC hardware is altered, these 

selections will not need to be changed. 

The COM port is used when you are on site and establishing a connection. When linked directly to the 

Omega-Voice VMI voicemail system, use an RJ-45 cable and a DB9 adapter. A FAX065 DB9 

Adapter available from Iwatsu (PN: 103850). 

Direct Connection 

To configure the System Editor COM Ports: 

1. Open the Omega-Voice VMI System Editor 3.02.13 and enter your User Name and Password to 

login: 

• User Name: dealer 

• Password: iai 

2. Select Edit > Profile from the drop-down menu. 

3. Select the Direct Connection option in the Connection group. 

4. Select Apply and OK to save and dismiss the Customer Information window. 

MODEM Connection COM Port 

The IX-4SEVMC is compatible with the IX-PSUBMDM. For specific instructions on how to remotely 

communicate with the IX-4SEVMC via the IX-PSUBMDM card, reference EBA-2003-01 IX- 

PSUBMDM Installation Guide. 

35


Omega-Voice VMI Programming 

There is a slight difference between installing an IX-4SEVMC card in an ECS and an ADIX system. 

ECS installations require a 4-digit trunk range, whereas the ADIX system requires a 3-digit trunk 

range. The following procedure explains how to change a 3-digit trunk range to a 4-digit trunk range. 

1. Launch the Omega-Voice VMI Editor. 

2. Connect to the IX-4SEVMC using the procedure outlined on the previous pages. 

3. Select the System Integration tab icon. 

The System Integration window displays. 

4. ECS installations default using four digit Trunk, Extension, and Mailbox ranges. Unless 

you have changed your numbering plan for the ECS to three digits, you must change the 

following ranges from three to four digits for the IX-4SEVMC: 

• From the Trunk drop-down menu, select 4 Digits (ECS). 

• Change the Extension range from three digits to four digits (Example: Change the 

Extension range from 200-299 to 2000 to 2999). 

• Change the Mailbox range from three digits to four digits (Example: Change the 

Mailbox range from 100-999 to 1000 to 9999). 

• Change the Trunk range from three digits to four digits (Example: Change the Trunk 

range from 001-200 to 0001-2000). 

36

Chapter 2 

IX-4SEVMC 

5. ADIX installations default using three digit Trunk, Extension, and Mailbox ranges. If 

you have changed your numbering plan for the ADIX from three to four digits, you must 

change the ranges listed below from three to four digits for the IX-4SEVMC. 

• From the Trunk drop-down menu, select 3 Digits (Adix). (Default) 

• Extension range = 200-299. (Default) 

• Mailbox range = 100-999. (Default) 

• Trunk range = 001-200. (Default) 

6. Remember to press Send or Send/Close and then reset the ADIX after you make 

changes to the card. 

37


Backup and Restore 

The IX-4SEVMC does not have a compact flash module (CFM) that stores backup data. Backup voice 

mail data is stored on a PC connected to the IX-4SEVMC card. The backup and restore procedure is 

for programming and mailbox information. Customer data: Mailbox names, greetings, and voicemail 

messages are not backed-up. 

This process outlined below requires the IX-4SEVMC to be taken offline. For this reason, backups 

should be done during non-peak calling hours. 


The following procedure explains the process for backing up data to a PC. 

1. Establish a connection to the IX-4SEVMC card using the VMI System Editor. 

2. From the menu bar, select the On Line > Backup > Configuration to PC. 

The Omega-Voice VMI system is then taken offline and reboots the card. The terminal window 

displays the progress of the restart. When the restart is complete, the IX-4SEVMC is ready for service, 

and you can close the terminal window. 


The following procedure explains the process for restoring the customer data from a PC. 

1. Establish a connection to the IX-4SEVMC card using the VMI System Editor. 

2. From the menu bar, select the On Line > Restore > Configuration from PC. 

The Omega-Voice VMI system is then taken offline and reboots the card. The terminal window 

displays the progress of the restart. When the restart is complete, the IX-4SEVMC is ready for service, 

and you can close the terminal window. 

38

Chapter 2 

IX-4SEVMC 

Default Procedure 

There are some cases where the IX-4SEVMC must be defaulted. This is done at the discretion of the 

installing dealer. The default procedure is performed using a serial or modem connection. 

The following procedure explains how to default the IX-4SEVMC: 

1. Establish a serial or MODEM connection to the IX-4SEVMC card. 

2. From the VMI Editor menu bar, select the Advanced > Terminal Display option. 

3. When the terminal window displays, press and hold the Shift button on the keyboard, then press 1 

2 3 4. 

4. At the Cd/OS EL:> prompt: Type boot. 

5. When Select your system volume appears: Enter 3 for Backup. 

• If 3 is not selected within 3 seconds, the reboot process will begin and you will have to start 

the procedure over when the reboot completes. 

Note: 

After typing boot, do not close the terminal window. If the terminal window is closed, the 

ECS must be reset. 

39


• Select Default main volume of the VMI and press Enter. 

• Press Enter to continue the default procedure or Esc to cancel. 

• The default is complete when the Cd/OS EL:> prompt appears. Type boot to reset the card. 

40

Chapter 2 

IX-4SEVMC 

• When you see all ports (Ports 1-4) are in the ready! state, the boot process is complete. 

41



42

Chapter 3 • 

IX-4VML 

IX-4VML Introduction 

The Omega-Voice VMI product line is specifically designed for the ECS / ADIX systems. The 

Omega-Voice VMI IX-4VML card can be installed in the ECS, ADIX, ADIX S, ADIX M or ADIX 

APS cabinets. 

The IX-4VML uses an integrated hard drive to store messages. As an alternative, the IX-4VML is 

available with a compact flash module that replaces the hard drive. The CFM-equipped voicemail card 

is the IX-4VMLCFM. An upgrade from the standard hard drive IX-4VML is available. This is the IX- 

4CFM. 

For additional channels, the 4-port daughter card, Omega-Voice VMI IX-4EVML, can be installed on 

the Omega-Voice VMI IX-4VML and the IX-4VMLCFM cards. 

IX-4VML/IX-4VMLCFM Specifications 

Model IX-4VML IX-4VMLCFM 

Part Number Discontinued Discontinued 

Ports 4 (4 additional with the IX-4EVML) 4 (4 additional with the IX-4EVML) 

Location Any universal card slot Any universal card slot 

Connectors 


P2 – 4 port Expansion Module 

(IX-4EVML) 

J2 – PC/MODEM 


P2 – 4 port Expansion Module (IX- 

4EVML) 


On-board Functions MBSW – Make Busy Switch MBSW – Make Busy Switch 

Storage Medium IDE Drive 128 MB Compact Flash Module 

Storage Capacity 300 hours 33 hours 

Processor Speed 20 Mhz 20 Mhz 

Additional Power Requirements None None 

Size 9.7 H x 9.5 W x 0.75 D 9.7 H x 9.5 W x 0.75 D 

Weight 1 lb. 0.5 oz 1 lb. 0.5 oz 

IX-4VML LED Functions 



D2 IDE Drive Active Flashes when storage device is in use 


with the voicemail 




43


IX-4VML Port Status LEDS 

LEDs D6 through D9 represent ports 1 through 4 respectively. 

OFF: Port is idle 

50/50 Cycle: Audio Playing 

75/25 Cycle: Audio Recording 

Steady: Port Active 

IX-4VML System Capacities 



Automatic Distribution Mailboxes: 




The Omega-Voice VMI IX-4VML will accommodate total 

combination of 600 mailboxes and menus. 


of mailboxes. 

Automatic Distribution mailboxes are limited to the 

maximum number of mailboxes. 

Message folders will store up to 384 messages. 

The Omega-Voice VMI IX-4VML will retain messages up to 

365 days. This value is programmable on the System 

Integration General tab. 

The maximum record time is 60 minutes. This value is 



The Omega-Voice VMI IX-4VML IDE drive will store up to 

300 hours of message data. 

The Omega-Voice VMI IX-4VMLCFM drive will store up to 

25 hours of message data. 

Ports: The Omega-Voice VMI IX-4VML/IX-4VMLCFM has 4 

ports and will accommodate a daughter board (IX-4EVML) 

that provides 4 additional ports. 

Compression: 

The Omega-Voice VMI IX-4VML uses DSPG TrueSpeech TM 

compression (approximately 8.5 KBPS). 

44

Chapter 3 

IX-4VML 

IX-4VML Diagram 

P4 Connector 

(IDE Drive/CFM) 

45


IX-4CFM Hardware Overview 

The IX-4CFM is a compact flash-based storage card with 128 MB or 512 MB of flash memory. The 

flash memory replaces the hard drive on the IX-4VML. The IX-4CFM provides the same features as 

the IX-4VML with the IDE hard drive but with limited capacity. When attached to the IX-4VML, this 

card is can be installed in the ECS system, ADIX APS, ADIX-S/M and ADIX-450. 

The IX-4VMLCFM adapter board provides the following features: 

• 128 MB or 512 MB of compact flash memory for system prompts, mailbox/menu programming 

and voice mail message storage 

Capacities 

• Message Storage: 25 hours (128 MB CFM) or 100 hours (512 MB CFM). 

• Mailboxes: 100 (128 MB CFM) or 400 (512 MB CFM). 

• 50 distribution mailboxes per list. 

• Maximum messages per mailbox folder: 

New folder: 120 messages. 

Saved folder: 128 messages. 

Archived folder: 32 messages. 

Receipt folder: 32 messages. 

Deleted folder: 192 messages. 

Features 

The IX-4VMLCFM card includes the same software version 2.99 features as the current IX-4VML 

voice mail card. 

46

Chapter 3 

IX-4VML 

IX-4CFM Specifications 

Model: 

IX-4VMLCFM 

Part No. 500608 (128 MB) - Discontinued May 2007 

500618 (512 MB) 

Location: 

IX-4VML (J4 Connector) 

Additional Power None 

Requirements: 

IX-4CFM Diagram 

128MB CFM 

P4 Connector 

J3 Connector 

47


IX-4EVML Specifications 

Model IX-4EVML 

Part Number 500610 

Ports 4 

Location Expansion Card Slot of the IX-4VML 

Connectors J1 

On-board Functions None 

Storage Medium None 

Storage Capacity None 

Processor Speed None 


Size 3.4375 H x 3.5 W x 0.75 D 

Weight .17 lbs 

IX-4VML Port Status LEDS 





IX-4EVML Diagram 

48

Chapter 3 

IX-4VML 

IX-4VML Installation in a New System 

Follow these instructions only if you are installing the Omega-Voice VMI IX-4VML into a new ECS 

and ADIX system. 


4VML. The Omega-Voice VMI IX-4VML can be installed in any Universal Card slot. 


3. After the ECS / ADIX default procedure is complete, launch the Iwatsu Programmer. 



Menu Location 


Card Location 

6. Select the card location of the IX-4VML from the telephone system graphic. 




10. Proceed to Database Programming for an IX-4VML instructions. 

49


IX-4VML Installation in an Existing ECS 

Follow these instructions only if you are installing the Omega-Voice VMI IX-4VML into an existing 

ECS system. 

NOTE: The Omega-Voice VMI IX-4VML card must not be installed until step 9. 

1. Put the IX-4VML card in make busy mode. 

2. Insert the card into the appropriate slot in the cabinet. 

3. Wait for the card to come up from the make busy mode. 



6. Go to System >> Hardware 

7. Select the card location of the IX-4VML from the telephone system graphic. 

Menu Location 



Card Location 





12. Proceed to Database Programming for an IX-4VML instructions. 

50

Chapter 3 

IX-4VML 

IX-4VML Installation into an Existing ADIX APS 

Follow these instructions only when installing the IX-4VML into an existing ADIX system. 




system station ports by eight ports for the IX-4VML card. 

3. Exit ADIX database programming mode and wait until the memory LED on the CPU 

stops flashing. 






9. Select the card location of the IX-EVMC from the telephone system graphic. 

Menu Location 



Card Location 






51


Database Programming for an IX-4VML 

Follow these instructions for all IX-4VML installations. 












52

Chapter 3 

IX-4VML 



Numbering. 


1, 19 and 48 


• 1: Cancel = 501 

• 19 Msg Wait = 519 





Position 



53



54

Chapter 4 • 

VS-VML 

VS-VML Hardware Overview 

The Omega-Voice VMI VS-VML is designed for the ADIX-VS telephone system. The Omega-Voice 

VMI VS-VML can also be installed on an IX-VMAC card and then installed into the main cabinet of 

an ECS, ADIX, ADIX S, ADIX M or ADIX APS systems. The Omega-Voice VMI VS-VML installs 

into slot 6 on the ADIX-VS motherboard. Slot 6 is clearly labeled VML. Before installing the Omega- 

Voice VMI VS-VML, you MUST power down the VS-KSU. 

VS-VML Specifications 

Model VS-VML 


Ports 4 

Location Slot 6 

Connectors ACONN – Motherboard (VS MAIN) 


On-board Functions MBSW – Make Busy Switch 

Storage Medium Compact Flash (128 MB standard) 

Storage Capacity 25 hours 

Processor Speed 20 Mhz 


Size 3.9 H x 7.5 W x 0.75 D 

Weight 4.35 oz 

VS-VML LED Functions 



D2 Compact Flash Active Flashes when compact flash module is in 

use 


with the VS-VML 



55


VS-VML Port Status LEDS 

LEDs D6 through D9 represent ports 1 (logical 17) through 4 (logical 20) respectively. 





VS-VML System Capacities 







Ports: 

Compression: 

The Omega-Voice VMI VS-VML will accommodate a total 

combination of 100 mailboxes and menus. 

Administrator mailboxes are limited by the maximum number of 

mailboxes. 

New Message folder will store up to 120 messages. 

Saved Message folder will store up to 128 messages 

Deleted Message folder will store up to 128 messages. 

Archive folder will store up to 32 messages. 

The Omega-Voice VMI VS-VML will retain messages up to 15 days. 

The maximum single-session record time is 3 minutes. This value is 

programmable on the System Integration General tab of the Omega- 

Voice VMI System Editor. 

The Omega-Voice VMI VS-VML 128 MB CFM will store 25 hours 

of message data. 

The Omega-Voice VMI VS-VML has 4 ports. 

The Omega-Voice VMI VS-VML uses DSPG TrueSpeech TM 

compression (approximately 8.5 KBPS). 

56

Chapter 4 

VS-VML 

VS-VML Diagram 

57


VS-VML Installation in a New ADIX-VS KSU 

A new VS-KSU should not require any programming to accommodate the VS-VML system. Remember to 

install the VS-VML into slot 6 before powering on the ADIX-VS telephone system. 

IMPORTANT NOTE: 

THE ADIX-VS DOES NOT SUPPORT POWER ON MAINTENANCE FOR ANY CIRCUIT CARD, 

INCLUDING THE VS-VML! 

VS-VML Installation into an Existing ADIX-VS KSU 


DO NOT INSTALL THE OMEGA-VOICE VMI VS-VML INTO THE VS-KSU WHILE THE POWER 

IS ON. THE VS-KSU DOES NOT SUPPORT POWER ON MAINTENANCE OF ANY CIRCUIT 

CARD. FAILURE TO POWER DOWN THE VS-KSU CAN RESULT IN SERIOUS DAMAGE TO 

THE OMEGA-VOICE VMI VS-VML AND THE VS KSU. 

DO NOT INSTALL THE VS-VML UNTIL STEP 9. 

1. Power down the VS-KSU. 

2. Insert the Omega-Voice VMI VS-VML card into slot 6. 

3. Power on the ADIX-VS. 

4. Proceed to ADIX-VS Database Programming instructions on the following page. 


THE ADIX-VS DOES NOT SUPPORT POWER ON MAINTENANCE FOR ANY CIRCUIT CARD 

INCLUDING THE VS-VML! 

58

Chapter 4 

VS-VML 

ADIX-VS Database Programming 

Follow these instructions for all ADIX-VS installations. 





Description Chart on page155. 





59






Numbering. 


1, 19 and 48 


• 1: Cancel = 501 

• 19 Msg Wait = 519 




60

Chapter 5 • 

IX-VMAC 

IX-VMAC Hardware Overview 

The IX-VMAC enables you to install an Omega-Voice VMI VS-VML with software revision 1.06 or 

higher into an ECS, ADIX, ADIX S, ADIX M or ADIX APS. The IX-VMAC must be installed in 

physical slots 1–32 of the main telephone system. When installing an IX-VMAC, you must change the 

Omega-Voice VMI VS-VML startup file. Otherwise the Omega-Voice VMI VS-VML will not 

initialize in the telephone system. 

IX-VMAC Specifications 

Model IX-VMAC 


Ports 0 (4 with VS-VML installed) 

Location Physical 1-32 in the main cabinet 

Connectors P1 – ACONN System Motherboard 

P2 – VS-VML Main 

P3 – VS-VML Ground 


Storage Medium None 

Storage Capacity None 

Processor Speed None 


Requirements 

Size 9.7 H x 9.5 W x 0.75 D 

61


IX-VMAC Diagram 

62

Chapter 5 

IX-VMAC 

Installing the VS-VML onto the IX-VMAC 

NOTE: The IX-VMAC only supports installation of Omega-Voice VMI VS-VML system with 1.06 

software or higher. Additionally, when creating a customer profile for this type of installation, 

you must define the System Type as VS-VML. 

To mount the Omega-Voice VMI VS-VML on the IX-VMAC: 

1. Using a #1 screwdriver, remove the Omega-Voice VMI VS-VML mounting angle 

bracket. 

2. Insert the Omega-Voice VMI VS-VML P2 and P3 connectors into the IX-VMAC P2 and 

P3 connectors respectively. 

3. Once the Omega-Voice VMI VS-VML is in place, secure it with the two provided M3 x 

6mm screws. 

4. Use a #1 screwdriver to tighten the screws. 

5. Proceed to the process below. 

WARNING: 

The IX-VMAC can be installed using the power-on maintenance procedure with the 

Omega-Voice VMI VS-VML in Make Busy state. However, the VS-VML MUST NOT 

be installed on the IX-VMAC when it is installed in the cabinet and the powered is on. 

63


Omega-Voice VMI VS-VML Startup File Update for IX- 

VMAC Installation 

Before installing the IX-VMAC card in a new or existing system, the VS-VML startup file must be 

converted for use in the ECS or ADIX phone systems. This procedure details the conversion process. 

1. Place the card in make busy mode and insert the card in the cabinet. 

2. Take the card out of make busy mode. 

3. When the LEDs go out, connect to the card using Omega-Voice VMI System Editor 

software version 3.00 or higher. 

4. Open an Omega-Voice VMI VS-VML profile. 

5. Establish a connection with the IX-VMAC. 

6. Select the On Line option on the menu bar and select Migrate VS-VML to IX-VMAC. 

The Omega-Voice VMI System Editor will verify that you are connected to an Omega-Voice VMI 

VS-VML and that the Omega-Voice VMI VS-VML has software version 1.06 or higher. It will then 

send the new startup file and automatically reboot the Omega-Voice VMI VS-VML. 

64

Chapter 5 

IX-VMAC 

IX-VMAC Installation into a New System 

The instructions below explain the installation process for installing the IX-VMAC in a new ECS 

system. Follow these instructions only when installing the IX-VMAC into a new ECS / ADIX system. 

1. Insert all circuit cards into their respective slots, including the IX-VMAC with the 

Omega-Voice VMI VS-VML already installed. The IX-VMAC must be installed in 

physical ports 1-32 (i.e. the first card slot of the ECS). 

2. Default the telephone system. 

3. When the default process is complete, connect to the system using the Iwatsu 

Programmer. 


5. Select the card location of the IX-VMAC from the telephone system graphic. 

Menu Location 



Card Location 





10. Upload the database to the system. 


12. After the reset is complete, reestablish communication with the system. 

13. Download the system database. 


15. Proceed to Database Programming for the IX-VMAC instructions. 

65


IX-VMAC Installation into an Existing ADIX APS 

Follow these instructions only if you are installing the Omega-Voice VMI IX-VMAC into an existing 

ADIX APS system. Follow these instructions only when installing the IX-VMAC into an existing 

ADIX system. 

NOTE: The IX-VMAC card with the Omega-Voice VMI VS-VML Installed must not be installed until 

step 5. The IX-VMAC must be installed in physical 1 – 32 only. 




system station ports by eight ports for the IX-VMAC card. 

3. Exit ADIX database programming mode and wait until the memory LED on the CPU 

stops flashing. 






9. Select the card location of the IX-VMAC from the telephone system graphic. 

Menu Location 



Card Location 





66

Chapter 5 

IX-VMAC 

14. Upload the database to the system. 


16. After the reset is complete, reestablish communication with the system. 

17. Download the system database. 


19. Proceed to Database Programming for the IX-VMAC instructions. 

Database Programming for the IX-VMAC 

Follow these instructions for all IX-EVMC installations. 












67




Numbering. 


1, 19 and 48 


• 1: Cancel = 501 

• 19 Msg Wait = 519 





Position 



68

Chapter 6 • 

IX-VMBAK 

IX-VMBAK Hardware Description 

The IX-VMBAK circuit card does not require any database programming modification. This card 

installs into the DC/DC slot of the same cabinet in which the Omega-Voice VMI IX-4VML is 

installed. The IX-VMBAK card is not used with the IX-4EVML card. It can have either an IDE hard 

disk drive or removable media zip drive installed or both. Full backup requires an IDE hard disk drive 

and a partial backup requires a removable media zip drive. The IX-VMBAK can be used as 

maintenance equipment to perform partial backups of customer Omega-Voice VMI IX-4VML data or 

it can be installed and left behind to perform periodic full / partial backups of the customer’s data. 

Backups, either full or partial, can be executed on demand or on a scheduled basis. The Omega-Voice 

VMI System Editor (2.04 or higher) must be used to perform backups, either scheduled or on-demand. 

Partial Backup 

During a partial backup, recorded mailbox greetings and names along with the Omega-Voice VMI IX- 

4VML system’s database are copied to the zip cartridge. Messages are not copied. You cannot 

maintain multiple backups on one zip cartridge. You must format the zip cartridge before initial use. 

Full Backup 

During a full backup the Omega-Voice VMI IX-4VML drive is copied sector for sector to the IX- 

VMBAK IDE drive. All recorded data is backed up. You cannot maintain multiple backups on one 

IDE drive. 

69


IX-VMBAK Specifications 

Model IX-VMBAK 

Part Number 500633 – IX-VMBAK-ZIP 

500634 – IX-VMBAK-HDD 

500635 – IX-VMBAK-ZHD 

Ports 0 

Location DC/DC Slot (IX-4VML cabinet) 

Connectors P1 – IDE drive cable (to IX-4VML P2) 

P2 – Not for field use 

P3 – IDE Cable for removable zip drive 

P4 – IDE Drive 

P5 – removable media zip drive power 

P6 – ACONN (Motherboard) 


Storage Medium Removable media zip drive and/or 

IDE hard disk drive 


Requirements 

Size 9 H x 4.5 W x 1.875 D 

IX-VMBAK Installation Instructions 

The IX-VMBAK installs in the DC/DC slot of the cabinet in which the Omega-Voice VMI IX-4VML 

is installed. 

1. Put the Omega-Voice VMI IX-4VML in the Make Busy mode by pressing the MBSW to 

the “ON” position. 

2. Remove the Omega-Voice VMI IX-4VML from the universal card slot. 

3. Insert the IDE cable of the IX-VMBAK into the P2 connector of the IX-4VML with 

consideration to pin one. 

4. Insert the IX-VMBAK in to the DC/DC slot. 

5. Insert the Omega-Voice VMI IX-4VML into the universal card slot. 

6. Take the Omega-Voice VMI IX-4VML out of the Make Busy state. 

70

Chapter 7 • 

Omega-Voice VMI System Editor Overview 

Omega-Voice VMI System Editor 3.0 

The Omega-Voice VMI System Editor is designed for exclusive use with the Omega-Voice VMI 

product line. Omega-Voice VMI System Editor Software Version 3.0 provides access to the latest 

Omega-Voice VMI IX-4EVMC features while remaining compatible with all versions of the Omega- 

Voice VMI IX-4VML and the Omega-Voice VMI VS-VML. It also is compatible with the IX-VMAC 

and the IX-VMBAK units. When accessing an older Omega-Voice IX-4VML or a VS-VML System, 

the System Editor will gray out items that are not available with that software. 

New Omega Voice VML System Editor Features 

The New Omega-Voice VMI Editor 3.00 is compatible with the IP programming feature of the IX- 

4EVMC card. The process used to connect to the IX-4EVMC card is similar to process used to 

connect to the IX-4VML card via the IX-IPSEGWAY (discontinued). Since the IX-4EVMC connects 

to the LAN, the only thing needed to configure the TCP/IP connection is: 

• IP Address 

• Port number (The default port number is 8981). 

71


Omega-Voice VMI IX-4EVMC 1.00 Feature Overview 

Omega-Voice VMI Software Version 1.00 is only available for the Omega-Voice VMI IX-EVMC 

system. This software release includes all of the features available to the IX-4VML using Omega- 

Voice VMI software Version 2.0. In addition to these features, the Omega-Voice VMI includes: 

Mailbox Features 

Fax Detection 

The Omega-Voice VMI for IX-4EVMC now includes FAX tone detection. The software automatically 

recognizes the incoming FAX tone and routes the call accordingly to the Action and Sub Action 

parameters. 

TDD Detection 

The Omega-Voice VMI IX-4EVMC 1.00 now includes Telecommunication Device for the Deaf 

(TDD) detection. The software automatically recognizes the incoming TDD tones and routes the call 

according to the Action and Sub Action parameters. 

72

Chapter 8 • 

System Editor Introduction 

Access Levels 

The Omega-Voice VMI System Editor has two customer access levels to protect the Omega-Voice 

VMI voicemail programming: Dealer and Customer. The dealer’s user name and password are not 

published in this documentation. Dealers and Distributors should contact Iwatsu if they lost the dealer 

username and password. 

The customer username and password provides modification access to mailboxes, menus, and offhook 

(attendant) schedules. Customers cannot modify system integration parameters. 

User Name: admin 

Password: vmi 

Communications 

The Omega-Voice VMI System Editor enables you define an IP connection, a direct connection or a 

MODEM COMM port. Then the connection type is specified per profile. Therefore, you only 

configure your communications configuration once. 

Online Communications 

The Omega-Voice VMI System Editor enables you to communicate online (live) with the installed 

Omega-Voice VMI voicemail system. The Omega-Voice VMI voicemail system database can be 

modified while it is in use. You can also configure your system database while offline and then 

upload (restore) it to a new system. 

Customer Profiles 

The System Editor enables you to create a customer profile for each installation. This profile is used 

to store the connection and system type and the database backup file. 

73



74

Chapter 9 • 

Installing Omega-Voice VMI System Editor 

3.0 and Higher 

System Requirements 

The Omega-Voice VMI System Editor 3.0 must be installed on a PC that meets the following 

requirements. 

• Windows 98; 2000; XP Professional 

• Pentium II or higher 

• 10MB available drive space 

• 32MB RAM 

• IX-IP SEGWAY Serial To Ethernet Gateway or 14400 MODEM (for remote ADIX/ADIX-VS 

connections only) 

• Mouse (or other pointer device) 

Software Installation 

The Omega-Voice VMI System Editor 3.0 installs in a slightly different location than past versions. If 

you have a previous revision installed, your existing profiles will not appear in the new installations 

profiles directory. The profiles and associated directories are compatible with the new install and can 

be copied over to the 3.0 System Editor’s parent directory. 

The Omega-Voice VMI System Editor 3.0 will install in your computer’s Program Files directory in 

an Iwatsu subdirectory unless you specify otherwise. When you create Customer Profiles, the Omega- 

Voice VMI System Editor creates subdirectories for each profile in this same location. 

Once you successfully install the Omega-Voice VMI System Editor, you should configure the 

Communications Properties. 

75



76

Chapter 10 • 

Getting Started With Omega-Voice VMI 

System Editor 3.0 

After installing the Omega-Voice VMI System Editor 3.0, you must define your IP connection, direct 

connection or MODEM connection COMM ports and configure the editor to meet your needs. This 

can all be done through the Properties form. You should also familiarize yourself with the Omega- 

Voice VMI System Editor 3.0 environment. 

Omega-Voice VMI System Editor 3.0 Environment 

Omega-Voice VMI System Editor 3.0 Task Bar 

Instead of using the standard window format as the user interface, the Omega-Voice VMI System 

Editor 3.0 utilizes a floating task bar that takes up less room on your desktop. The taskbar features a 

title, menu, status and tool bar with buttons for frequently used forms. The Omega-Voice VMI 

System Editor 3.0 grays out buttons that you cannot access either because of your user access level or 

connection status. 

77


Title Bar 

The Omega-Voice VMI System Editor 3.0 displays the program name, system icon and system control 

buttons. 

System Icon 

Located in left corner, the System Icon provides a drop-down menu of options: Restore, Move, Size, 

Minimize, Maximize and Close. 

System Control Buttons 

Located to the right, the System Control Buttons provide the following options. 

Minimize: Hides the taskbar and places a Window button labeled VMI System Editor on 

your Window Taskbar. 

Maximize/Restore: Toggles the System Editor taskbar between full screen and normal view. 

Close: 

Stops the program and closes the window. 

Menu Bar 

The System Editor Menu bar provides drop-down menus of options. The menu bar drop-down menus 

are File, Edit, Advanced, On Line and Help. Options that are not available for your user level will 

be grayed out. Many of the options are available as buttons on the toolbar. 

File Menu 

The File menu provides the following options: 

New Customer Profile: Opens the Customer Profile form so you can create a new profile. 

Open Customer Profile: Opens an existing Customer Profile so you can modify it. 

Save Customer Profile: Saves the current Customer Profile selections. 

Save As . . .: 

Allows you save the current profile under a new name. 

Close: 

Closes the current Customer Profile. 

Log In As New User . . .: Allows you to login at a different user level providing you have the 

necessary user name and password information. 

Exit: 

Closes the program. 

78

Chapter 10 Getting Started With Omega-Voice VMI System Editor 3.00 

Edit Menu 

The Edit menu provides the following options: 

Menu: 

Opens the Menu Editor form so you can modify menus. 

Mailbox: 

Opens the Edit Mailbox form so you can modify mailboxes. 

Integration: 

Opens the System Integration form so you can modify in-band packets and 

system timers. This option is not available in the Administrator User 

Access Level. 

Off-hook Scheduling: Opens the Off-hook Scheduling form so you can modify the Attendant 

Menus schedules. 

Profiles: 

Opens the Properties form so you can modify the current Customer Profile. 

Advanced Menu 

The Advanced menu provides the following options: 

Properties: 

Opens the Properties form so you can modify your defined COMM ports 

and System Editor preferences. 

Status: 

Opens the global System Status form so you can view the current port and 

mailbox status. This is not an available option when you are offline. 

Statistics: 

Opens the System Statistic form, so you can request port data for a range of 

time. This is not an available option when you are offline. 

Quick Load: 

Poles the Omega-Voice VMI voicemail system for its complete database 

information and saves the data onto your PC. This is the same data that the 

background data transfer requests. This is not an available option when you 

are offline. 

Terminal Display: Opens the terminal emulation screen. This is usually only used to watch 

the system boot a database restore procedure. 

On Line Menu 

The On Line menu provides the following options: 

Connect: 

Begins the connection process using the current Customer Profile. This 

option is not available once you established the connection. 

Disconnect: 

Terminates the current connection. This option is not available unless you are 

connected. 

Migrate VS-VML 

to IX-VMAC Is used to migrate a VS-VML for operation on an IX-VMAC which will 

allow for the product to be used in an ECS / ADIX system. 

Backup: 

Opens a submenu of the backup options. This includes the new scheduled 

full and partial backup options used with the IX-VMBAK unit. This option is 

only available if you are online. 

Restore: 

Begins a restore procedure for the current Customer Profile. This option is 

only available if you are online. 

Idle: 

Sends a packet to the Omega-Voice VMI voicemail system that instructs the 

system to stop answering incoming calls. 

Un-Idle: 

Sends a packet to the Omega-Voice VMI voicemail system that instructs it to 

begin answering incoming calls. 

79


Idle and Reset: 

Reset Immediately: 

Help Menu 


stop answering calls and reset as soon as all the ports all idle. 


rest immediately, regardless of the current port activity. 

The Help menu provides the following Options: 

Help Contents . . .: Opens the current documentation for the Omega-Voice VMI System Editor 

program. 

VMI Group Web Page Opens the VMI Groups web page. 

Iwatsu Web Page Opens the Iwatsu Voice Networks’ web page. 

About the Editor . . .: Opens a form that displays the current editor revision information. You may 

need to access this form when contacting technical support. 

80


Toolbar 

The Omega-Voice VMI System Editor 3.0 toolbar provides quick access to more frequently used 

forms. Some of the toolbar buttons are grayed out, depending on your User Access level and your 

connection status. 

Create New Profile 

The Create New Profile button opens the Customer Profile form so you can create a new profile. 

Profiles contain vital information such as the connection type and COMM port to use when making 

the connection. 

Open Existing Profile 

The Open Existing Profile button opens a window so you can select the profile you wish to use for 

the current session. 

Save the Current Profile 

The Save the Current Profile button enables you to save changes to the currently selected profile. 

Edit Mailboxes 

The Edit Mailboxes button opens the Mailbox form. The Mailbox form is used to make changes to 

mailbox configurations. You can also add and delete mailboxes from this form. This button is 

available whether online with a customer or working offline. 

Edit a Menu 

The Edit a Menu button opens the Menu form. The Menu form is used to make changes to the 

Attendant Menus and Custom Mailbox menus. You can also add and delete menus from this form. 

This button is available whether online with a customer or working offline. 

Off-Hook Scheduling 

The Off-Hook Scheduling button opens the Off-hook Schedule form. You can define the 

Automated Attendant menu to play per day and per port on this form. You can also define the DTR 

schedule that is applicable for a schedule. You have five schedules available per day. The Off-hook 

Schedule form is available whether you are online with a customer or working offline. 

Setup System Integration 

The Setup System Integration button launches the System Integration form. This form allows you 

to configure Dynamic Trunk Routing (DTR) scheduling, token representation and message light 

parameters. This form is only available when logged in as a dealer. 

Call Statistics 

The Call Statistics button opens the System Statistics form. The System Statistics form enables you 

to view information about the VML System’s port activity for time range defined by you. This form is 

only available when working online. 

Status Display 

The Status Display button opens the Global System Status form that displays the current port 

activity of the system to which you are currently connected. This form is only available when working 

online. 

81


Load all Menu and Mailbox Names 

The Load all Menu and Mailbox Names button updates your PC cache file. Select this button if 

you want to make sure that you have the latest information about the current system. This form is only 

available when working online. 

Terminal Display 

The Terminal Display button opens the ANSI terminal. The Omega-Voice VMI System Editor 3.0 

will sometimes automatically open the terminal widow for you. For example, when you are 

performing an on-demand backup of customer data to the IX-VMBAK unit, the Omega-Voice VMI 

System Editor 3.0 will automatically open this window. The Terminal Window is only available when 

you are working online. 

Connect 

The Connect button initiates the connection process to the currently selected profile. This option is 

only available if you have a customer profile selected. 

Disconnect 

The Disconnect button terminates the current connection. This option is only available if you are 

connected to a system. 

Edit Customer Profile 

The Edit Customer Profile button opens the Customer Profile form so that you can edit the 

currently selected profile. This option is only available when you have a profile open. 

Properties 

The Properties button opens the Properties form. The Properties form enables you to edit your local 

and remote connection COMM ports. 

Exit VMI Editor 

The Exit VMI Editor button closes the open profile (if any) and closes the Omega-Voice VMI 

System Editor 3.0. 

82


Status Bar 

The Status bar provides text and graphical indications of the Omega-Voice VMI System Editor 3.0 

activity. From left to right, the sections are a Progress bar, Connection Status bar, Software revision 

bar and a Loaded Status bar respectively. 

Progress Bar 

Graphically indicates the data transfer progress of sent or requested information. Each type of transfer 

is indicated by a unique color as follows: 

Gray: Background data requests. 

Red: Data transmissions. 

Blue: Data requests. 

Green: Connection status. 

Connection Status Bar 

The Connection Status bar provides text messages related to the customer profile and connection 

status. Once connected, it indicates the VML system silicon serial number. Each VML unit has a 

unique silicon serial number used for authentication purposes. Other text messages include: 

OFF LINE (connection failed): Last attempt to connect to the VML system was unsuccessful. 

None Selected: 

No Customer Profile was selected. 

System Editor Revision Indicator 

This area provides a text message indicating the software revision of the Omega-Voice VMI System 

Editor 3.0. 

Loaded Resource Status Bar 

This bar also provides text messages. They indicate the resource (mailbox, menu, etc.) that the 

Omega-Voice VMI System Editor 3.0 receives. 

83


Buttons 

The following are some of the more common buttons in the Omega-Voice VMI System Editor 3.0. 

Apply: Saves the current selection without closing the form. 

Cancel: Closes the current form without saving any modifications. 

OK: Saves the current selection and closes the current form. 

Receive: Requests data for the current form. 

Reset: Reverts the form back to the selections present when the current form was opened. 

Send: Sends modifications for the current form (all tabs) without closing the form. 

Send/Close: Sends modifications for the current form (all tabs) and closed the form. 

Undo: Reverts the form back to the selections present when the current form was opened. 

Save Window Location 

Like many other Windows® programs, the Omega-Voice VMI System Editor allows you to save your 

window settings between sessions. Therefore, you do not need to resize your windows each time you 

run the software. This feature is selectable from the Properties form. 

• To save your Windows® size and location between sessions: 


2. Select the Properties button. 

3. On the General tab, select the Save window locations checkbox. 


84


System Editor Communication 

Overview 

The Omega-Voice VMI Editor 3.00 can connect to the system using three separate methods: IP, direct 

or using a modem. The IX-4EVMC can directly receive an IP-based Ethernet connection. 

IP Connection 

When programming an IX-4EVMC card, the preferred method of programming is via an IP 

connection. This has many benefits such as programming anywhere on the LAN. Additionally, remote 

programming is possible through the Internet. 

The IX-4EVMC can be configured as either DHCP (default) or with a static IP address. The physical 

connection is the same for both addressing methods. However, based on the addressing configuration, 

the communication connection methods differ. The following instructions outline both. 

DHCP 

When the IX-4EVMC uses DHCP addressing, you need only connect the Ethernet port from the card 

to the LAN. When the IX-4EVMC is started or reset, it will request an IP address from your DHCP 

server. To determine the assigned IP: 

1. Access the system administrator’s mailbox by dialing the pilot number for your hunt group and 

pressing #. 

2. When the system asks you to enter your mailbox number, enter 201 (default administrator’s box. 

This is programmable). 

3. If the tutorial starts playing, bypass it by pressing 9. 

4. Press 4 for the System Management Menu. 

5. Press 0 and the assigned IP address will play back. 

85


Once the IP address is determined, you can now connect to the IX-4EVMC using an IP connection. To 







Static IP 

If you use a static IP address for the IX-4EVMC card, you must first establish a direct connection and 

then change the IP address of the card. Once you are connected, complete the following: 

1. Select the System Integration icon. 

2. Select the Network tab. 

3. Select the Manually Set Network Parameters option. 

4. Enter the Network Administrator-supplied IP address and subnet mask. 

5. Enter the IP address of the gateway. This is the address used for remote programming. 

6. Select the Apply button. 

7. From the menu bar, select the On Line option. 

8. Select the Reset Immediately option. 

9. Follow the onscreen instructions. 

86

Chapter 11 


When the reset is complete, you can now connect to the IX-4EVMC using an IP connection. To 







87


Direct Serial and Modem Connections 

The Omega-Voice VMI System Editor 3.0 uses Data Streaming Protocol for faster, more reliable data 

retrieval. When receiving data, the Omega-Voice VMI System Editor 3.0 checks the integrity of the 

data received and then only requests missing data when necessary. Since the editor only requests the 

missing data, the retrieval time is faster and more reliable 

The Communication tab on the Omega-Voice VMI System Editor 3.00 enables you define a direct 

connection and MODEM COMM port. Then the connection type is specified per profile. Therefore, 

you only configure your communications configuration once. COMM Ports are defined on the 

Communications tab of the Properties form. 

MODEM Connection COMM Port 


and a MODEM connection. Therefore, you only define your COMM ports once; unless you alter your 

PC hardware, you never need to change the selections. The COMM ports are defined on the 

Communications tab of the Properties form. For instructions to define your COMM ports, refer to the 

following page. 

If you plan to support the system remotely and to provide technical support access, you should leave a 

MODEM connected to the VML system. MODEMs are provided with the IX-4VML and the VS- 

VML. MODEMs connected to the Omega-Voice VMI voicemail system must be HAYES compatible. 



3. Select the Communications tab. 

4. In the MODEM connection area, select your PC MODEM port from the COM port 

drop-down menu. 

5. Enter your MODEM initialize command in the Init String field (AT&F or ATZ 

recommended). 

6. The baud rate (Speed) for both COMM ports cannot be adjusted and is set at 19200. 

7. The Negotiation timer only affects MODEM connections with the VML system, 

defining the maximum seconds allowed for the MODEMs to negotiate the 

communications baud rate. 


88

Chapter 11 


Direct Connection COMM Port 


and a MODEM connection. Therefore, you only define your COMM ports once, and unless you alter 

your PC hardware, you never need to change the selections. The COMM ports are defined on the 

Communications tab of the Properties form. For instructions on how to define your COMM ports, see 

the following page. 

Of course the direct COMM port is used when you are on site and establishing a connection without 

an IP connection or a MODEM. When are link directly to the Omega-Voice VMI voicemail system, 

you should use the provided cable and DB9 COMM port adapter. 

To configure your System Editor COMM Ports: 



3. Select the Communications tab. 

4. In the Direct connection area, select your PC serial COMM port from the COM port 

drop-down menu. 







89



90


Background Tasks 

Once you establish a connection with the Omega-Voice VMI voicemail system, the Omega-Voice 

VMI System Editor 3.00 immediately begins requesting data. This is called a background task 

because your requests for data always take precedence. The information that the Omega-Voice VMI 

System Editor 3.00 retrieves is stored on your PC drive and is used to expedite your requests for data 

when possible. 

The Omega-Voice VMI System Editor 3.00 displays the background data transfer progress as gray in 

the progress bar on the left portion of the status bar. 

The background data transfers can slightly affect the performance of the Omega-Voice VMI System 

Editor 3.00 and the Omega-Voice VMI voicemail system. If you think the background data transfers 

significantly affect your performance you can either reduce the request rate or even disable the feature. 

The request rate is defined on the Performance tab of the Properties form slide bar. 

• To adjust the Background Data Transfer Request rate: 



3. On the Performance tab, adjust the slide. 

4. Slide the selector towards Slower. We recommend setting the selector in the middle 

of the slide bar as an initial adjustment to improve performance. 


• To disable Background Data Transfers: 



3. On the Performance tab, select the Disable background data transfers checkbox. 


91



92


Customer Profiles & Database 

Management 

Customer Profiles 

As an installer, you should create a profile for each of your customers. When you create a customer 

profile, the Omega-Voice VMI System Editor 3.0 creates a subdirectory in the Omega-Voice VMI 

System Editor 3.00 software working directory for that profile. The profile directory stores 

configuration (USControl.pgm), Statistics (stats.ccc) and backup (USControl.bak) files. 

Configuration File (USControl.pgm) 

The configuration file is used when you build a database offline. 

Statistics File 

The Statistics file is a mirror image of the Omega-Voice VMI voicemail system statistics file and it 

reduces the retrieval time of statistical data. Once a range of data is received, it is then stored on your 

PC; it does not have to be retrieved again if you request a portion of that range. The statistical file is a 

static 3.4 MB for the Omega-Voice VMI IX-4VML and 685KB for the Omega-Voice VMI VS-VML 

and can be deleted to save drive space. 

• To delete the customer statistics file from your PC: 


2. Select the Edit Existing Profile button on the toolbar. 

3. Select the checkbox labeled Delete statistics cache file (3.4MB) when closing this 

profile. 


93


Backup File (USControl.bak) 

When you backup a customer’s database, the file is stored in the active profile’s directory. All backup 

files are called USControl.bak on your PC. The only way to differentiate between backup files is by 

the file location. When you restore a database to a new out-of-box Omega-Voice VMI voicemail 

system, this file is copied to it. 

NOTE: 

When creating a customer profile for an Omega-Voice VMI VS-VML installed on an Omega- 

Voice IX-VMAC card, you should still define the system type as Omega-Voice VMI VS- 

VML. 

• To create a customer profile: 


2. Select the Create New Profile button on the toolbar. 

3. Enter the customer’s name in the Customer Name field. 

4. The Omega-Voice VMI System Editor 3.00 will fill the Backup Directory field 

with the same text. This will be the name as the subdirectory created to store the 

customer’s data. You can change the entry if necessary but we do not recommend 

this. 

5. You do not have to enter a value in the Communications Version field unless you 

want to create an offline database for the customer. The Omega-Voice VMI System 

Editor 3.0 determines the version automatically when connecting to the system for 

the first time. 

NOTE: Leave the Communication Version a 0. 

6. Select the customer’s VML System type using the IX-4VML, VS-VML, or IX- 

4EVMC radio buttons. 

NOTE: 

For Omega-Voice VMI VS-VML installed on an IX-VMAC card, you must still select VS- 

VML as the system type. 

7. If you have limited drive space, you may want to select the Delete statistics cache 

file (3.4 MB) when closing this profile check box. The statistics cache file is smaller 

(685KB) for Omega-Voice VMI VS-VML systems. Once initialized, the file never 

increases in size. 

8. Select the appropriate check box for connection type, Direct Connection, Modem 

Connection or Network. 

9. If you select Modem Connection, you must enter the modem phone number in the 

Phone Number field. You must include your CO Line Access code when applicable 

and 1 and area code for long distance numbers. 

10. If you select Network, you must enter the network administrator-supplied IP address 

of the IX-4EVMC card. 

11. Finally, select the Apply or OK button to save your profile. 

94

Chapter 13 

Customer Profiles & Database Management 

Select Customer Profile on Startup 

This feature is useful for onsite administrators who always use the same profile to make modifications 

to the Omega-Voice VMI voicemail system. When this feature is active and a valid profile is selected, 

the Omega-Voice VMI System Editor 3.0 will open that profile automatically when it is opened. 

• To automatically open a specified profile on startup: 



3. On the General tab, select the Automatically select profile on startup check box. 

4. Then enter the profile that you wish to use in the Profile Name field or select the 

Browse . . . button to search for it. 

5. If you want the Omega-Voice VMI System Editor 3.00 to automatically establish a 

connection with this profile when you open the program, select the Always connect 

when opening a profile check box. 


Connect when Opening a Profile 

Another automated feature designed to save you time is Connect when Opening profile. When this 

feature is active, the Omega-Voice VMI System Editor 3.0 will immediately attempt to establish a 

connection to any profile when you open it. This feature can be used in conjunction with the 

Automatically select profile on startup feature. 

• To configure the System Editor to automatically connect when opening a profile: 



3. On the General tab, select the Always connect when opening a profile check box. 


95



96


Offline Database Configuration 

When you choose to operate offline, the Omega-Voice VMI System Editor 3.00 creates a 

configuration file on your PC in the selected Customer Profile sub-directory. Any changes you make 

to this file are updated on your PC. While offline, you can add mailboxes and menus and edit Offhook 

Scheduling and Integration. Once you made the configuration modification for the Customer 

Profile, you can create an offline backup of the file. The offline backup can be uploaded to a new, outof-box, 

live system during an installation using the restore option. 

NOTE: You should not make changes to a static offline file and then upload those changes to an inservice 

system. Uploading an offline configuration to a system that has been in service may 

result in serious mailbox and menu data corruption. 

WARNING: Offline database configuration is not recommended for the Omega-Voice VMI VS-VML 

system. Restoration of an offline configuration to an Omega-Voice VMI VS-VML can 

result in database corruption. 

• To modify a Customer Profile database offline and create an offline backup: 

1. Open the Omega-Voice VMI System Editor 3.00 and login. 

2. Open / Create a Customer Profile. 

3. When creating a new profile, select the appropriate voicemail type: Omega-Voice 

VMI IX-4EVMC, IX-4VML or Omega-Voice VMI VS-VML. 

4. Add your resources (mailboxes and menus). 

5. Edit the default mailbox menu, BOXM as needed. 

6. Configure the integration and schedules forms as needed. 

7. From the menu bar, select On Line and select Backup Configuration to PC from 

the drop-down menu. 

8. The backup screen opens, displaying the progress of the process. 

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• To restore the offline database to the new, out-of-box system: 


2. Open the customer profile. 

3. Select the Connect button on the toolbar. If the connection fails, reference the 

System Editor Communications chapter section beginning on page 85 

4. From the menu bar, select On Line and Restore then Configuration from PC from 

the slide menu. 

5. The Omega-Voice VMI System Editor 3.00 will idle the Omega-Voice VMI 

voicemail system ports before restoring data. 

6. The restore screen will open, displaying the progress of the process. 


DO NOT RESTORE AN OFFLINE BACKUP TO AN INSERVICE, LIVE SYSTEM. THIS 

PROCEDURE IS ONLY FOR NEW INSTALLATIONS. RESTORING TO A DYNAMIC 

SYSTEM WILL RESULT IN MAILBOX AND MENU DATA CORRUPTION. 

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Backup & Restore Customer Data to PC 

Database Backup Feature 

The Omega-Voice VMI System Editor 3.0 allows you to backup a customer’s database to your PC. 

This process only backups up the Omega-Voice VMI voicemail system database; no audio is saved. 

The backup file is stored in the selected customer profile subdirectory in the working System Editor 

Directory. All backup files are called USControl.bak. You can also create an offline database. This is 

helpful if you want to configure the system before going to the customer site. 

• To backup a customer’s Omega-Voice VMI voicemail system database, the following instructions 

apply: 

1. If you have not already opened the profile, select File button on the menu bar. 

2. Select Open Customer Profile from the drop-down menu. 

3. From the Open form, select the profile you wish to use. 

4. Select the Connect button. 

5. From the menu bar, select On Line and select Backup then Configuration to PC 

from the menu. 

6. The backup screen opens, displaying the progress of the process. 

IX-4EVMC 

The IX-4EVMC has a dedicated compact flash module (CFM) that stores backup data. This eliminates the 

need for an external backup system such as the IX-VMBAK. When backing up to the CFM, all data— 

including mailbox and messages—is copied as a mirror image. This allows you to completely restore a 

customer database. This process required the IX-4EVMC to be taken offline. For this reason, backups to the 

CFM should be done during non peak calling hours. 


The following procedure explains the process for backing up the customer data to flash. 


2. From the menu bar, select the On Line >> Backup >> Full Backup Flash. 

The Voicemail system is then taken offline and reboots the card. The terminal window displays the progress 

of the restart. When the restart is complete, the IX-4EVMC is ready for service, and you can close the 

terminal window. 

99



The following procedure explains the process for restoring the customer data from flash. 


2. From the menu bar, select the On Line >> Restore >> Full from Backup Flash. 




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Chapter 15 

Backup and Restore Customer Data to PC 

IX-VMBAK 

With the IX-VMBAK circuit card, you can backup either part or all of the customer’s Omega-Voice 

VMI IX-4VML system. The IX-VMBAK is only for use with the Omega-Voice VMI IX-4VML 

equipped with the hard drive. The IX-VMBAK card must not be used with a compact flash-based 

voicemail. This includes the IX-4EVMC, VS-VML (with the IX-VMAC) and the IX-4VML with the 

IX-4CFM. 

Important! 

Do not attempt to restore data saved on the IX-VMBAK to the IX-4EVMC, VS-VML or the 

IX-4VML with the IX-4CFM card. 

You can only have one customer’s data per IDE drive or zip cartridge. Also, you must format all new 

zip cartridges. You do not need to format the zip cartridge between each use, unless you want to use it 

for another customer. 

Requirements 

• IX-VMBAK circuit card installed in DC/DC slot with either an IDE drive or removable media zip 

drive. 

• Omega-Voice VMI System Editor revision 2.04 or higher. 

On-Demand Backup Instructions 

You can only have one customer’s data per IDE drive or zip cartridge. Before starting the backup 

process you should verify that the IX-VMBAK is properly installed and that the appropriate drives are 

installed. Also, when using a zip cartridge, it must be formatted before initial use. 

Requirements 

• IX-VMBAK circuit card installed in DC/DC slot with either an IDE drive or removable media zip 

drive with a freshly formatted cartridge. The cartridge must only be formatted before initial use! 

• Omega-Voice VMI System Editor Version 2.04 or higher 

• Authorization to take the Omega-Voice VMI IX-4VML off line. 


• To perform an On-demand backup, full or partial: 

1. Open the Omega-Voice System Editor and login. 

2. Open the Customer Profile for this installation. 

3. Select the Connect button on the toolbar. 

4. From the Menu bar, select On Line and select Backup Partial to Zip Drive or Full to 

Backup HDD from the drop-down menu. 

5. The Omega-Voice VMI System Editor must take the Omega-Voice VMI IX-4VML system 

offline to perform the backup. 

6. Once the backup is complete the IX-4VML system will reboot. 

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Restore Backup from IX-VMBAK 

Before starting the restore process you should verify that the Omega-Voice VMI IX-VMBAK is 

properly installed and that the appropriate drives are installed. You should also verify that the Omega- 

Voice VMI IX-4VML is a freshly formatted system. 

WARNING: 

Do not restore from the Zip drive to an Omega-Voice VMI IX-4VML that has nondefault 

data. 

• To restore data from the IX-VMBAK: 

1. Open the System Editor program. 



4. From the Menu bar, select On Line and select Restore Partial from Zip Drive or Full from 

Backup HDD from the drop-down menu. 

5. The System Editor must take the Omega-Voice VMI IX-4VML system offline to perform the 

restore process. 

6. Once the restore is complete the Omega-Voice VMI IX-4VML system will reboot. 

Clear Failed System Backup Message 

After performing a full restore from the IX-VMBAK HDD, you must clear the “Failed Backup 

Message” from an Administrator mailbox. 

• To clear the message, access an Administrator mailbox using a KT: 

1. Select Main User menu option 4 for system management. 

2. Press the [#] key from the System Management menu. 

3. The system provides a verification message stating that the failed backup message has been 

cleared. 

Clear PC Cache 

After performing a Full Restore from the IX-VMBAK HDD, to clear your PC Cache you must 

disconnect and close the current profile. Then open the profile and connect again if you need to make 

any additional configuration changes. 

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Backup and Restore Customer Data to PC 

Scheduled Backup 

Both the IX-4EVMC and the IX-VMBAK cards can perform a scheduled backup. The IX-4EVMC 

performs a full system backup. The IX-VMBAK can perform a partial backup or a full system backup. 

• To schedule a backup do the following: 

1. Open the Omega-Voice VMI System Editor program and login. 



4. From the Menu bar, select On Line and select Backup Schedule Backup from the dropdown 

menu. 

5. The Schedule Backup screen will open, displaying the backup options. 

6. Select the frequency of backup, Never, Daily, Weekly or Monthly. 

Selecting Never disables the backup schedule. 

7. Select the type of backup, Full or Partial. 

The IX-4EVMC always performs a full system backup: 

Full requires an IDE drive installed on the IX-VMBAK. 

Partial requires a removable media zip drive installed on the IX-VMBAK. 

8. Select the OK button to save your schedule. 

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104


Mailbox Forms and Features 

Mailbox Introduction 

The Omega-Voice VMI IX-4VML system is shipped with one user mailbox open (mailbox 201). This 

mailbox is an administrator class mailbox. It has the ability to add or delete mailboxes as well as to 

change the class of service or pass code of mailboxes. The Omega-Voice VMI VS-VML system is 

shipped with user mailboxes 200 through 250 already open. You cannot add mailboxes to the Omega- 

Voice VMI VS-VML system. All systems are shipped with attendant mailboxes 900, 905, 975, and 

995. 

Key Mailbox Features 

Omega-Voice VMI Software Version 1.0 (IX-4EVMC) Omega-Voice VMI Software Version 2.0 (IX- 

4VML/VS-VML) and introduces the following mailbox features. 

• Mailbox Quick Access (see page 115). 

• Automatic Message Distribution (see page 113). 

• Mailbox Greeting per Day (see page 115). 

• Mailbox Number with Name in Spell-by-name Directory (see page 113). 

• Immediate Mailbox Deletion (see page 106). 

• Access to Global Mailbox Menu (BOXM) (see page 107). 

• Global Class of Service (see page 109). 

• Message Notification Enhancements (see page 119). 

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Mailbox Management 

Mailbox Creation 

The Omega-Voice VMI System Editor 3.0 allows you to add up to 100 mailboxes at one time. After 

selecting the OK button to begin the mailbox creation process, you must wait approximately 3 to 5 

seconds for each new mailbox to be created. 

When adding mailboxes, you must select the Class of Service for the mailboxes. On the IX-4EVMC 

and Omega-Voice VMI voicemail systems using IX-4VML with software version 2.00 or higher, the 

Class of Service options are global parameters. For more information about Class of Service, see page 

109. 

NOTE: You cannot add mailboxes to an Omega-Voice VS-VML voicemail system. Mailboxes 200 

through 250 are already open and no other mailboxes can be created. 

• To add/create mailboxes: 


2. Open the customer profile for this installation. 


4. Once you establish a connection, select the Edit Mailboxes button on toolbar. 

5. Select the Create New Mailboxes. . . button to open the Add Boxes form. 

6. In the Starting Box field enter the first mailbox in the range to add. 

7. In the Ending Box field enter the last mailbox in the range to add. 

Note that you cannot add more than 100 mailboxes at one time. 

8. Select the down arrow in the Class of Service field. 

9. From the Class of Service drop-down menu, select the desired Class of Service for 

the mailboxes. 

10. Select the OK button to begin the box creation process. 

Mailbox Deletion 

Using the VML System Editor 2.04 and higher with Omega-Voice VMI Software Version 2.0, you 

can automatically delete a mailbox resource or even a range of mailbox resources. You no longer 

must wait for the system to complete the morning Housekeeping routine for a mailbox to be removed 

from the system. Also, when you delete mailboxes, custom menus are removed as well. 

• To immediately remove a mailbox and accompanying menu: 




4. Once you establish a connection, select the Edit Mailboxes button on toolbar. 

5. Select the Delete Mailboxes... button to open the Delete Resources form. 

6. In the Start field enter the first mailbox in the range to add. 

7. In the End field enter the last mailbox in the range to add. 

8. Select the OK button to begin the box deletion process. 

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Mailbox Form and Features 

Delete at Next Housekeeping 

The Delete at Next Housekeeping check box in the Flags region of the General tab on the Mailbox 

form is still available for older revision (1.06.127 and older). This does not appear in newer software 

versions. 

• To remove a mailbox during the morning Housekeeping routine: 


2. Open the Customer Profile and establish a connection. 

3. Select the Edit Mailboxes button on the toolbar. 

4. Enter the mailbox to modify in the Mailbox Number field of the Lookup region. 

5. Select the Mailbox to be Deleted at Next Housekeeping checkbox. 

6. Select the Send button to save your changes. 

Global Mailbox Menu 

Omega-Voice VMI System Editor 2.04 and higher used with the IX-4EVMC version 1.00 and Omega- 

Voice VMI System revision 2.0 allows you to access and modify the global Mailbox Menu, BOXM. 

The BOXM menu defines the action for keys [0] – [9], [*] and [#], the no-action time and behavior and 

dial length for mailboxes system wide. You can still create custom menus for each mailbox as needed; 

however custom menus must be modified individually and are mutually exclusive from the global 

Mailbox Menu. Custom menus take precedence over the global Mailbox Menu BOXM. 

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108


Tabs 

General Tab 

When new users enter their mailbox for the first time, they are guided through a Mailbox Tutorial. 

The tutorial was designed to help new users properly record their mailbox names and greetings and 

define a mailbox access pass code. Users can press the [9] key to disable the tutorial. The General tab 

of the Mailbox form displays these parameters as well as some additional basic mailbox functionality 

properties. 

First and Last Name Fields 

The First and Last name entries are used for reference purposes and are designed to help with 

organization. The entries in these fields are displayed in the Name drop-down menu used to retrieve 

box data. They are also used in the Global System Status form’s Mailboxes tab. The maximum entry 

in the First Name field is 23 letters. The maximum Last Name field entry is 27 letters. 

Directory Keys Fields 

After users record their mailbox name, they are prompted to enter the first few letters of their first and 

last names. They can enter between 2 and 7 digits. These entries are used to assist callers using the 

Company Spell-by-Name Directory. These fields allow you to see what the mailbox users entered. 

To remove a box from the directory, you can erase the entries in these fields. Users accomplish this 

by entering zeros or ones when prompted to enter the first few letters of their names. 

Passcode Field 

You can alter but not view the mailbox passcode. The passcode must be between 2 and 8 digits. 

Class of Service 

You can select from Standard, Advanced or Administrator Class of Service or you can create a custom 

Class of Service. Using Global Class of Service, you can alter the privileges for Standard, Advanced, 

and Administrator. You cannot alter Custom Class of Service settings globally. 

Regardless of the class of service, all mailbox users hear the same Main User Menu and User Options 

Menu. If a user presses a key that is restricted for his or her class of service, the VML System plays a 

prompt stating, “That option is not available on this menu or is not included in your class of service.” 

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Global Mailbox Class of Service 

Instead of modifying the Class of Service for each individual mailbox, you can now change the Class 

of Service globally. Global Class of Service is configured from the System Integration form. 

The system default Class of Service configuration for Standard, Advanced and Administrator is 

detailed below. 

Standard Class of Service 

Standard mailbox users have the following privileges: 

• User Options Menu access. 

• Send User-to-user Message privilege. 

• Deleted Folder access. 

Advanced Class of Service 

Advanced mailbox users have the following privileges: 




• Distribution List feature. 

• Message Notification Outcall. 

Administrator Class of Service 

Administrator mailboxes have the following privileges: 




• Distribution List feature. 

• Message Notification Outcall. 

• System Administration Menu access. 

• Failed Backup Message. 

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Tabs 

Information Class of Service 

The Information Class of Service cannot be edited globally. Information mailboxes are generally used 

for automated attendant menus and they only have the User Options Menu access privilege. 

• To modify the Global Class of Service profiles: 

1. Open the System Editor and log in. 


3. Select the System Integration button on the toolbar. 

4. Select one of the Class of Service buttons on the bottom of the General tab: 

Standard, Advanced and Administrator. 

5. The Class of Service form will open. 

6. Select the appropriate options. 


8. Select the Send button on the Integration form. 

Custom Class of Service 

You can select privileges to create a custom Class of Service for individual mailboxes. Custom Class 

of Service profiles can not be edited globally. Custom Class of Service provides the following 

privileges to choose from: 

User Options Menu Access: 

Send User-to-user Message Privilege: 

Deleted Folder Access: 

Distribution List Feature: 

Message Notification Outcall: 

System Administration Menu Access: 

Play System Record Prompt: 

Message Retention = 1 Day: 

The mailbox user can access the User Options Menu that is 

used to modify the mailbox greeting, recorded name and 

pass code. 

The mailbox user can record a send a message from the 

mailbox to another user. 

The mailbox user can access the Deleted Folder and play 

recently deleted messages. 

The mailbox user can create, modify and send messages to 

a Distribution List. 

The mailbox can be configured to perform a notification 

outcall to notify the mailbox user of new messages. 

The mailbox user can access the System Administration 

menu to modify some system options. 

The system will play the System Record Prompt that 

provides recording instructions after the mailbox users 

greeting. 

The system will purge all messages for the mailbox each 

morning during the Housekeeping routine. Recommended 

for Automatic Message Distribution (Broadcast) mailboxes. 

111


Failed Backup Message: 

The system will send a notification message to the mailbox in the 

event that the scheduled backup to the installed IX-VMBAK fails. 


THIS OPTION APPEARS ON THE CLASS OF SERVICE FORM EVEN WHEN CONNECTED 

TO OLDER SOFTWARE SYSTEMS (1.06.127 AND PREVIOUS). IF SELECTED FOR A 

MAILBOX ON AN OLDER SYSTEM, IT WILL CHANGE THE CLASS TO CUSTOM. 

HOWEVER, THERE IS NO FUNCTIONALITY CHANGE TO THE MAILBOX. 

• To create a Custom Class of Service for a mailbox: 

1. Open the Omega-Voice VMI System Editor 3.0 and Log in. 



4. Select Custom from the Class of Service drop-down menu on the General tab. 

5. The Class of Service form opens. 

6. Select the appropriate options. 


8. Select the Send button on the Mailbox form. 

Mailbox Flags 

The Omega-Voice VMI voicemail cards have mailbox flag that enables the mailbox user to include 

their extension/mailbox number with their recorded mailbox name in the Spell-by-Name Directory. 

Users no longer have to record their extension/mailbox number in their mailbox name. The system 

will automatically play it when this flag is selected. 

Play Newest Message First checkbox 

Changes message replay order on-the-fly. When selected, the mailbox user hears the last message 

received first. This setting applies to all message folders and can be modified by the mailbox user 

using his or her digital key telephone. 

Disable Time Stamp During Message Playback checkbox 

When selected, the mailbox user only hears the time and date that a message was recorded when he or 

she presses the [8] key for a message. The user can modify this feature using his or her station. 

Defeat Message Waiting Light checkbox 

When selected, the system will not attempt to send an activation code to illuminate the mailbox user’s 

Message Waiting lamp. This is useful for phantom mailboxes. Phantom mailboxes are mailboxes that 

do not have an accompanying extension. 

Disable Tutorial checkbox 

Once a user completes the tutorial, this checkbox displays as selected. You can select this checkbox to 

reactivate the tutorial or the user can press [6] from the User Options menu using the digital key 

telephone. 

Mailbox to be Deleted at Next Housekeeping checkbox 

When this check box is selected, the system removes this box from the Omega-Voice VMI voicemail 

system database during the housekeeping routine that begins at 3:00 A.M. The box will remain 

accessible until the next day. If you want to immediately remove a mailbox, select the Delete 

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Chapter 17 

Tabs 

Mailbox button on the Mailbox form. This feature only applies to Omega-Voice VMI IX-4VML with 

software version 1.06.127 or older. 

Play Extension Number in System Directory checkbox 

When selected, the Omega-Voice VMI voicemail system will announce the mailbox number and the 

recorded mailbox day when accessed in the Spell-by-Name Directory. This feature actually 

announces the mailbox number, since the mailbox and extension number are often the same. This 

feature is only available with Omega-Voice VMI IX-4VML with software version 1.06.127 or older. 

Automatic Message Distribution 

This feature can be used to accomplish Broadcast Messaging. It allows the installer or on-site 

administrator to program a mailbox to automatically forward all new messages to one of the mailbox’s 

Distribution Lists. This can be a user mailbox, general delivery mailbox or a mailbox designated for 

Broadcast messaging. The mailbox automatically distributes either User-to-User messages or outside 

caller messages to the members on the designated list. 

Message Folder Maintenance 

The mailbox can be programmed to purge all messages each morning during the housekeeping routine 

in order to keep the mailbox from retaining messages unnecessarily. Use the Custom Class of Service 

feature to program the mailbox to delete the messages each night during housekeeping (Retention 

Days =1 option). 

Message Forward and Reply 

The mailbox will not automatically distribute forwarded messages. Replies from automatic 

distribution recipients are delivered to the user that recorded the original message and are not 

automatically distributed. For example, if mailbox 201 sends a User-to-User message to the 

designated automatic distribution mailbox (Broadcast Message Mailbox) and a recipient of the 

broadcast messages chooses to reply to the message, the reply is sent to mailbox 201—not the 

automatic distribution mailbox. 

Distribution List 

The Distribution List can be defined using the digital key telephone if it has less than 50 members (the 

Distribution Limit using the digital key telephone is 50 members). However, the Omega-Voice VMI 

System Editor 3.0 enables on-site administrators and technicians to create Distribution Lists with more 

than 50 members. Although a mailbox user can define the Distribution List, the Automatic Message 

Distribution feature can only be activated using the Omega-Voice VMI System Editor 3.0. 

113


NOTE: Each member of the selected list will receive one copy of all new messages left in the Broadcast 

mailbox. If list members also have the Automatic Distribution feature activated, the VML 

System will not honor the members Automatic Distribution feature. Automatic Distribution is 

only valid for new messages left from an outside caller or another user. It is not valid for new 

messages received Automatic Distribution from another user. 

• To configure the Automatic Message Distribution Feature: 




4. Enter the mailbox to modify in the Mailbox Number field of the Lookup region and 

press [Enter]. 

5. Use the Auto-Distribute region of the General tab to make your selections. 

6. To activate the feature, select the Enable Automatic Distribution checkbox. 

7. Use the Distribution List to Use drop-down menu to select the Distribution List. 

You can choose from lists 1 through 9. 

8. Distribution Lists are modified on the Distribution Lists tab. 

HINT: Press [ALT] + [w] to add a new mailbox to a list. 

• If you want the system to automatically delete the distributed messages (new messages) 

for this box each night, select the General tab. 

1. Select Custom from the Class of Service drop-down menu. 

2. Select the Retention Days =1 checkbox. 

3. You should also select Distribution List Privileges and Send User-to-User Messages. 

4. Select the Send button to save your changes to the system. 

5. The Omega-Voice VMI voicemail system should update immediately. 

NOTE: Each member of the selected list will receive one copy of all new messages left in the box. If 

list members also have the Automatic Distribution feature activated, the Omega-Voice VMI 

voicemail system will not honor the members’ Automatic Distribution feature. Automatic 

Distribution is only valid for new messages left from an outside caller or another user. It is not 

valid for new messages received from Automatic Distribution from another user. 

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Chapter 17 

Tabs 

Greetings/Entry Tab 

Mailbox Greetings per Day of Week 

This feature enables the mailbox user to have a different greeting each day of the week without having 

to record or activate it each morning. The user can record these greetings using greeting 1 through 9. 

The greeting for each day of week is defined on the Greetings/Entry tab of the Mailbox form of the 

Omega-Voice VMI System Editor 3.0. In addition to defining a greeting for Sunday through 

Saturday, you can select a Holiday greeting that will play when the system Holiday Greeting is active. 

Default Greeting 

You can also define a default greeting. The default greeting plays for days assigned the default 

greeting and in the event that a day of the week does not have a valid greeting selected. Also, the 

mailbox user can change the default greeting using a digital key telephone. It corresponds with the 

primary greeting that is defined in the Mailbox Management Menu. Days defined as Default on the 

Greetings/Entry tab will play the greeting that the mailbox user selects his or her primary greeting. 

• To configure Day of Week Greetings: 

1. Open the Omega-Voice VMI System Editor and login. 




5. Select the Greeting/Entry tab. 

6. Use the Default Greeting drop-down menu to define the greeting that will play in 

the event that a day of the week does not have a valid greeting defined. Select from 

greeting 0 through 9. 

7. Use the drop-down menus for each day field to select greeting 0 through 9 or 

Default. 



NOTE: The default greeting corresponds with the primary greeting that a mailbox user can select 

from the Mailbox Greeting Management menu using a digital key telephone. 

Mailbox Quick Access 

This feature enables users to access their mailboxes even faster. To maintain privacy when needed we 

made this feature very flexible. This feature can be configured differently for each mailbox and 

configured differently based upon the method of access, message key or remote. 

The mailbox user cannot define these options through the digital key telephone. They can only be 

defined using the Omega-Voice VMI System Editor 3.0. 

115


Feature Options 

Any combination of theses features can be used to achieve the mailbox user needs. These options are 

selectable based upon how the user will access the mailbox. The user may want more privacy when 

accessing the system remotely than when accessing the mailbox from their desk. 

Skip Passcode: 

Skip Mailbox Name: 

Auto-play New Messages: 

Integration Requirements 

This eliminates mailbox user privacy and allows entry to the mailbox 

without entering the mailbox passcode. 

The system will not play the recorded mailbox name. 

The system automatically begins playing the first new message. 

Sequence 8 on the In-band Table of the System Integration form should be programmed as follows: 

STATUS SEQUENCE DTR ACTION SUB ACTION PARAMETERS 

Active 4[ext] Transfer Message Key [ext] 

• To configure Mailbox Quick Access: 





5. Select the Greetings/Entry tab. 

6. Use the Entry Flags region to edit mailbox access options. 

7. The Normal Access region defines all methods of entry except for pressing 

[MSG]+[#] from the user station. 

8. The Message Key Access region defines the mailbox entry options when the mailbox 

user presses [MSG]+[#] when his or her [MSG] key is illuminated. 

9. You can select any combination of flags since each is mutually exclusive. 

10. The Skip Passcode checkbox, programs the Omega-Voice VMI voicemail system to 

not request a passcode for access to the mailbox. 

11. The Skip Mailbox Name checkbox programs the Omega-Voice VMI voicemail 

system to not play the recorded mailbox name during access to the mailbox. 

12. The Auto-play New Messages checkbox programs Omega-Voice VMI voicemail 

system to skip directly to the new message folder when the mailbox is accessed. 

The user does not have to press [*] or [1] + [1]. 

13. After you make your selections, select the Send button to save your changes to the 

system. 

14. The Omega-Voice VMI voicemail system updates immediately. 

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Chapter 17 

Tabs 

Forward/Block Tab 

Mailbox Attendant Call Blocking 

Mailbox Attendant Call Blocking enables mailbox users to block unwanted solicitation calls from the 

Attendant Menu. For example, when a caller dials the mailbox user’s extension (201) from the 

automated attendant, the caller is routed directly to the user’s mailbox (201). The system gives no 

indication to the caller that the user has blocked the extension other than the caller is routed to the 

mailbox faster than on a normal forward to voice mail. This feature also provides an override option 

that the user can enable for business associates, family members and friends. When activated, the 

caller can dial [*] and then the extension to by pass the blocking option and be transferred to the 

mailbox user’s extension. 

This feature can be activated during Day Mode, Night Mode or both. Day Mode is defined as 

weekdays from 8:30 A.M. until 5:30 P.M. Night Mode is all the time outside of the Day Mode. Day 

Mode can be modified per mailbox using the System Editor program. 

Mailbox users can activate and configure this feature through their digital key telephone except they 

cannot define the Day Mode. 

• To configure Mailbox Call Blocking: 





5. Select the Forward/Blocking tab. 

6. Select the checkbox for the mode during which blocking should be active. 

7. Modify the Day Mode if necessary in the Day Mode Definition region. 

8. Use the Start of Day and End of Day field to define the day duration period. 

9. Select the Edit . . . button to define which days of the week the defined duration 

should apply. 

10. The Days of Week field will display the current day of week selection. 



Night Mode 

Night Mode is all time outside the defined Day Mode. 

Entering Time 

When entering time, you can type the time without spaces or a colon (:). The system will interpret 

your entry and place the colon for you. All time is A.M. unless otherwise specified. You can simply 

type a [p] after the time to indicate P.M. For example to enter 5:30 P.M., type 530p. 

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Mailbox Attendant Call Forwarding 

This feature enables mailbox users to forward callers from the automated attendant to another 

extension. For example, when a caller dials the mailbox user’s extension (201) from the Attendant 

Menu the caller is transferred to another user’s extension (202). 

This feature can be activated during Day Mode, Night Mode or both. Day Mode is defined as 

weekdays from 8:30 A.M. until 5:30 P.M. Night Mode is all the time outside of the Day Mode. Day 

Mode can be modified per mailbox using the Omega-Voice VMI System Editor 3.0. 

Mailbox users can activate and configure this feature through their digital key telephones with the 

eception of Day Mode. 

• To configure Mailbox Call Forwarding: 





5. Select the Forward/Blocking tab. 

6. Select the checkbox for the mode during which forwarding should be active. 

7. Enter the extension to which callers should be forwarded in the Extension to use for 

Forwarding field. 

NOTE: Callers will be forwarded to this extension’s mailbox if the extension is ring, no-answer or busy. 

8. Modify the Day Mode if necessary in the Day Mode Definition region. 

9. Use the Start of Day and End of Day field to define the day duration period. 

10. Select the Edit . . . button to define which days of the week the defined duration should apply. 

11. The Days of Week field will display the current day of week selection. 



Night Mode 

Night Mode is all time outside the defined Day Mode. 

Entering Time 

When entering time, you can type the time without spaces or a colon (:). The system will interpret you 

entry and place the colon for you. Also, all time is A.M. unless otherwise specified. You can simply 

type a [p] after the time to indicate P.M. For example to enter 5:30 P.M., type 530p 

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Chapter 17 

Tabs 

Notification Tab 

The Message Notification options include an additional schedule and greater schedule programming 

flexibility. Also, users can define notification schedule parameters from their mailbox. 

Key Options 

You can define a range of time during which the system is allowed to notify the mailbox user of new 

messages. For example, you can program the system to only notify the user between 8:30 A.M. and 

5:30 P.M. So between and 5:31 P.M. and 8:29 A.M. the user will not be disturb by the voicemail 

system. You can also program the system to notify the user at a specific time of day. 

In addition to defining range during the day or specific of time of day, you can define the days of week 

that the VML System should use the defined time. You can program the Omega-Voice VMI 

voicemail system only to notify you Monday through Friday. 

Enhancement 

Unlike previous versions, the Omega-Voice VMI voicemail system now aborts the outcall routine as 

soon as the New Message folder is empty and restarts the routine as soon as another new message is 

received. Previous versions could not determine if the routine was completed until the Interval 

Between Attempts time expired. So, if the interval time was long and a new message came in 

immediately after the mailbox user responded to the first attempt and had reviewed and cleared new 

messages, the mailbox user would not be notified of the new message until after the 20 minute interval 

had expired. 

Notification Parameters 

Message Type 

This parameter defines the type of message for which the mailbox user will be notified. The available 

types are: 

None: Deactivates the schedule. 

Urgent: Notifies the mailbox user if the caller/user marked the message Urgent using Addressing 

Options. 

All: Notifies the mailbox user for all messages: Urgent and Non-Urgent. 

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Caller Type 

This parameter defines the type of caller for which the mailbox user will be notified. The available 

types are: 

None: Deactivates the schedule. 

User: Notifies the mailbox user only if the message is from another user (i.e. the message 

was sent from another mailbox). 

Outside Party: Notifies the mailbox user only if the message is from an outside caller. 

All: 

Notifies the mailbox user for messages from all caller types, User and Outside Party. 

Notify Method 

This parameter defines the device and therefore the method that the Omega-Voice VMI voicemail 

system uses to notify the mailbox user. The available methods are: 

Pager: 

Telephone: 

Extension: 

Phone Number 

The Omega-Voice VMI voicemail system accesses a CO Line, dials the phone 

number, pauses the Pause before DTMF length and then sends the Pager Display 

DTMF to the paging company. When the method Pager, the system references the 

value in the Line Group for Outcall field on the System Integration form to 

determine the CO access number. 

The Omega-Voice VMI voicemail system accesses a CO Line, dials the phone 

number and begins the message notification prompt. This prompt repeats for 30 

seconds and if not DTMF is detected, the Omega-Voice VMI voicemail system will 

abort the attempt. 

The Omega-Voice VMI voicemail system dials the extension number defined in the 

Phone Number field. 

This parameter defines the number that the Omega-Voice VMI voicemail system will dial in order to 

notify the mailbox user of new messages. You can enter digits 0 through 9 in this cell and it will hold 

up to 32 characters. 

Telephone and Pager Numbers 

Do not enter the CO Line access number in this cell. When you select Telephone or Pager as the 

Notify Method, the Omega-Voice VMI voicemail system knows that it must access a CO line. The 

CO Line access number is entered on the General tab of the System Integration form in the Line 

Group for Outcall field. 

Do not enter pager display data in this cell. Pager display data should be entered in the Pager Display 

DTMF cell. 

Extensions 

For notification at an internal extension, simply enter the extension number in this field. 

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Tabs 

Pause Before DTMF 

This parameter is pager notification method specific. It defines the length of time in seconds that the 

Omega-Voice VMI voicemail system should pause before sending the pager display data. This time 

begins immediately after dialing the last digit of the paging company number. 

To determine the value for this field you should call the pager number and begin timing after you dial 

the last digit of the phone number. You stop timing as soon as the paging company prompts you to 

enter you call back number or numeric information. You should do this test a number of times in 

order to determine the paging companies consistency. If the company is inconsistent you will need to 

determine an average pause time based on a number of tests. 

Pager Display DTMF 

This parameter is pager notification method specific. It defines the numeric data for the pager display. 

You can enter number 0 through 9 and any of the tokens listed in the Tokens region of the Notification 

tab. This cell will hold up to 63 characters. Each number and Token represents 1 character. 

Schedule Attempts 

This parameter defines the number of times the Omega-Voice VMI voicemail system will attempt to 

successfully complete the notification schedule. This value is exclusive from the Number of Cycles 

field. You can enter from 1 to 99 attempts in this cell. Once the New Message folder is empty, the 

Omega-Voice VMI voicemail system will stop the notification process until another new message is 

left in the mailbox. 

Interval between Attempts 

This parameter defines the length of time in minutes that the system waits between notification 

attempts. You can enter from 1 to 99 minutes in this cell. To prevent overloading the Omega-Voice 

VMI voicemail system, we recommend that you enter a minimum interval of 10 minutes. This is 

especially important if you have many mailboxes (50+) performing outcalls. 

Start and End Time 

These parameters define the range of time during the selected days that the system will perform 

outcalls when the mailbox has new messages. This range is used in conjunction with the Days of 

Week parameter. If a new message is left in the mailbox outside this defined range, the system will 

notify the mailbox user until during the valid range. 

For example, if you define the range as 8:30 A.M. until 5:30 P.M. for days Monday through Friday and 

a new message is left at 5:40 P.M. on Friday, the Omega-Voice VMI voicemail system will not notify 

the mailbox user until Monday at 8:30 A.M. 

To program the VML system to notify the mailbox user 24-hours a day, enter 12:00 A.M. in the Start 

Time cell and enter 11:59 P.M. in the End Time cell. 


your entry and place the colon for you. All time is A.M. unless otherwise specified. You can simply 

type a [p] after the time to indicate P.M. For example to enter 5:30 P.M., type 530p 

Days of Week 

This parameter defines the days of the week that the Omega-Voice VMI voicemail system performs 

outcalls for the mailbox user. Holiday is considered a separate day. When you select in this cell, the 

Omega-Voice VMI System Editor 3.0 opens a selection box with checkboxes for each day of the 

week, including the holiday. 

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Notification Cascading 

The Omega-Voice voicemail system allows mailbox users to cascade defined notification schedules. 

Cascading places the schedules in rotation. The mailbox user can define the first and last schedule in 

the rotation and the number of cycles that the system should rotate through the schedules. Valid 

values for the Number of Cycles are 1 through 999 rotations. Mailbox users can define the start and 

end schedule and the number of cycles from their mailbox. 

When cascading schedules, the system still honors the parameters defined for each schedule. If the 

new message(s) do not meet all of the criteria defined in a schedule, the system will skip that schedule 

and rotate to the next one. 

Messages Tab 

The Messages tab of the Edit Mailbox form allows you to view the contents of the mailbox message 

folders. The Messages tab displays the date and time the message was sent, the type of message, who 

it is from (internal), the caller ID information (when available), the filename and path, the status of the 

message (Urgent or Private) and the destination ID. 

The columns on the Message tab are explained below. 

Date: Displays the day and date that the message was written to the drive. 

Time: Displays the time (to milliseconds) that the message was written to the drive. 

Type: 

From: 

Caller ID: 

Private: 

Urgent: 

Filename: 

Destination: 

Displays the type of message. There are 4 message types: User, Outside, Forward, 

and Reply. A User message is sent internally from another user mailbox. An Outside 

caller message is left by a caller that is forwarded to the current mailbox. A Forwarded 

message is originally received by another mailbox that then forwards the message to 

the current mailbox. A Reply message is an answer from another user to a message 

originally sent from the current mailbox. 

Displays the internal mailbox number and name from which the message was sent or 

outside when the message is from an outside caller. The name is taken from the First 

Name and Last Name field entries on the General tab of the Edit Mailbox form. 

Displays the caller ID information when it is available. There are no spaces or dashes 

in the caller ID data. 

This checkbox is selected when the caller marks the message private using Addressing 

Options. Addressing Options are available to other users as well as outside callers. 

This checkbox is selected when the caller marks the message urgent using Addressing 

Options. Addressing Options are available to other users as well as outside callers. 

Displays the path and the message filename. Each mailbox messages are stored in the 

Messages subdirectory of the mailbox directory. The filename is always m, followed 

by a number (Example m149). Message numbers are assigned sequentially systemwide. 

For factory use only. 

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Distribution Lists Tab 

The Omega-Voice VMI System Editor 3.00 allows you to create and modify Distribution Lists. Users 

can create up to nine Distribution Lists with up to 50 members on each list. Using the Omega-Voice 

VMI System Editor 3.00, you can add an unlimited number of mailboxes to a Distribution List. 

The Distribution List feature is also used in conjunction with the Automatic Message Distribution 

feature. When activating the Automatic Message Distribution feature, you must designate which 

Distribution List to use. The mailbox will forward all new messages to the member on the designated 

list. 

• To create a Distribution List: 





5. Select the Distribution Lists tab of the Mailbox form. 

6. Select the Distribution list to create from the List combination box. You can select 

numbers 1 through 9. 

7. Enter a reference name for the list in the Name field. 

8. Select the New Box button to add a mailbox. 

9. Then enter the mailbox number to add. 

10. If you need to delete a mailbox, single click the mailbox to delete and select the 

Delete Box button. 



• To modify a distribution list: 





5. Select the Distribution Lists tab of the Edit Mailboxes form. 

6. Select the Distribution list to modify from the List combination box. You can select 

from 1 through 9. 

7. To add a mailbox, select the New Box button and enter the mailbox number. 

8. To delete a mailbox, single click on the mailbox and select the Delete Box button. 



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124


Menu Forms and Features 

Menu Introduction 

The Omega-Voice VMI voicemail system ships with 5 menus, 900, 905, 975, 995 and 201. These 

menus control the key functionality from the digital key telephone during attendant and mailbox 

greetings. All mailboxes have a menu. Newly created mailboxes use the default mailbox menu 

(BOXM) to define their key functionality and timers. For instructions to create new menus see page 

126. 

Default Mailbox Menu (BOXM) 

With Omega-Voice VMI System Software 2.0 and Omega-Voice VMI System Editor 2.04 and higher, 

you can access and modify BOXM. Modifications of the default mailbox menu will affect all 

mailboxes that do not have custom menus. Custom mailbox menus supersede the default mailbox 

menu. 

Menu Types 

When you create new menus you must select the type of menu, standard mailbox or automated 

attendant. The keys and timers are programmed differently between the standard mailbox menu and an 

automated attendant menu. Standard mailbox menu keys are programmed as record normal, so if a 

caller presses a key, the Omega-Voice VMI voicemail system immediately begins the record routine. 

The no-action timer is also shorter for a standard mailbox menu. Menu 201 is configured as a 

standard mailbox menu. Menus 900, 905, 975 and 995 are automated attendant menus. 

Automated Attendant Menus 

When you need to add additional automated attendant menus, you must remember to open the mailbox 

and create a menu of the same number. When creating a new menu for an automated attendant 

greeting, you must select automated attendant as the type. When you select a menu type, you are 

simply selecting a template that provides you with a starting point from which to begin your 

programming. 

Standard Mailbox Menus 

For mailbox users that need unique menu functionality, you can create a custom menu. When creating 

a custom menu for a mailbox user, you must select standard mailbox menu as the type of menu to 

create. When you select a menu type, you are simply selecting a template that provides you with a 

starting point from which to begin your programming. 

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Menu Creation 

All mailboxes use global menu BOXM to determine key behavior during the mailbox greeting. 

However, you can create custom mailbox menus to meet specific customer needs. If a user needs 

his/her mailbox to function differently while the mailbox greeting is playing, you can create a custom 

menu for that mailbox. Simply create a menu of the same number as the mailbox. 

You can also create automated attendant menus as needed. 

• To create new menus: 



3. Select the Edit a Menu button on the Toolbar. 

4. Select the Create New Menus… button and the Add Menus form opens. 

5. To create an automated attendant menu select the Create a Standard Automated 

Attendant Menu radio button. 

6. To create a custom mailbox menu select the Create a Standard User Box Menu 

radio button. 

7. When creating a single menu enter the menu number in both the Starting Number 

and Ending Number fields. 

8. When creating a sequential range of menus, enter the lowest number in the Starting 

Number field and the highest number in the Ending Number field. 

9. Select the OK button to begin the menu resource creation process. 

Menu Deletion 

Another feature of the Omega-Voice VMI System Editor 3.00 is the ability to delete custom menu 

resources. When deleting mailboxes, the Omega-Voice VMI voicemail system also deletes any 

existing custom menus for those mailboxes. 

• To delete a menu resource: 



3. Select the Edit a Menu button on the Toolbar. 

4. Enter the menu number to delete in the Menu Number field in the Lookup region. 

5. Select the Delete Menus… button and the Delete Range form opens. 

6. When deleting a single menu, enter the menu number in both the Start and End 

fields. 

7. When deleting a sequential range of menus, enter the lowest number in the Start 

field and the highest number in the End field. 

8. Select the OK button to begin the menu resource deletion process. 

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General Tab 

Menu Dialing Length 

The Length field defines the valid number of key presses for a single entry. For example, selecting 

Single defines the maximum caller entry length to a single key press. So, if the caller presses 3 keys 

in an attempt to dial an extension, the system will either state that the entry is invalid or act upon one 

of the keys pressed if the has a valid Action defined. 

The menu timer values are pre-set based upon the current Length field. The system defines the values 

to assist you, and the default values can be modified as needed. 

Predefined Lengths 

Extension: 

Mailbox: 

Single Digit: 

Passcode: 

Menu Timers 

References the extension range defined on the System Integration form to determine 

the value. 

References the mailbox range defined on the System Integration form to determine the 

value. 

Defines the valid entry length as one key press. Callers cannot dial extensions or 

mailboxes. 

References the passcode length defined on the System Integration form to determine 

the value. 

The menu timer values are preset based upon the Current Length value. However, you can modify the 

timer values as needed. The Length field defines the valid number of key presses for a single entry. 

For example, selecting Single defines the maximum caller entry length to a single key press. So, if the 

caller presses 3 keys in an attempt to dial an extension, the system will either state that the entry is 

invalid or act upon one of the keys pressed if the has a valid Action defined. 

No-action Timer 

The No-action Timer defines the maximum length of time that the system will wait for the caller to 

press a key. When the No-action Timer expires, the Omega-Voice VMI voicemail system proceeds to 

the defined No Action behavior. 

Auto Enter Time 

The Auto Enter time is the allowed time for pauses between caller key presses when dialing a 

sequence such as an extension. When the Auto Enter timer expires, the system will act upon any valid 

key pressed, or it will state that the entry was invalid. The next key pressed is considered a new entry. 

• The recommended Auto Enter timer value for: 

1. Standard Automated Attendant menus = 1.5 seconds (minimum). 

2. Standard User Box menus is 1.5 seconds if the menu allows dialing of extensions 

and 0 (immediate) if the menu does not allow dialing of extensions or mailboxes. 

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Menu Key Actions, Sub Actions and Parameters 

The Menu form features a spreadsheet that allows you to program each key’s behavior. The 

spreadsheet is divided into rows and columns. The intersection of a row and column is a field or cell. 

The Menu form spreadsheet has three columns: Action, Sub Action and Parameters. 

The Sub Action defines or modifies the Action. Each Action has it own set of Sub Actions. The 

Parameters field defines or modifies the Sub Action. Usually the Parameters field is empty. It is 

used primarily to specify a destination. 

For example, a Blind Sub Action specifies the type of Transfer Action. Entering 201 in the 

Parameter field of the same row specifies the destination of the blind transfer as extension 201. 

Menu Actions 

Transfer Menu Action 

The Transfer Action has seven Sub Actions on the menu form: Blind, Override, Mailbox, Quick 

Box, Pass Code, Normal and Off Premise. 

Blind Sub Action Configuration I 

Action: 

Sub Action: 

Parameter: 

Description: 

Transfer 

Blind 

Empty 

Transfer to caller defined extension/box (User defined Call Blocking and 

Forwarding options are disregarded). 

Blind Sub Action Configuration II 

Action: 

Sub Action: 

Parameter: 

Description: 

Transfer 

Blind 

Extension/box 

Transfer to specified extension or box (Call Blocking and Forwarding options are 

disregarded). 

Override Sub Action 

Action: 

Sub Action: 

Parameter: 

Description: 

Transfer 

Override 

Empty 

Transfer to mailbox user defined extension or box overriding any user programmed 

Call Blocking or Forwarding features. 

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Chapter 18 


Mailbox Sub Action Configuration I 

Action: 

Sub Action 

Parameter: 

Description: 

Transfer 

Mailbox 

Empty 

Transfer to caller defined mailbox. 

Mailbox Sub Action Configuration II 

Action: 

Sub Action: 

Parameter: 

Description: 

Transfer 

Mailbox 

Mailbox 

Transfer to specified mailbox. 

Quick Box Sub Action 

Action: 

Sub Action: 

Parameter: 

Description: 

Transfer 

Quick Box Access 

Empty 

Access to caller defined mailbox (pass word entry required when applicable). 

Pass Code Sub Action 

Action: 

Sub Action: 

Parameter: 

Description: 

Transfer 

Passcode 

Empty 

Access to the current mailbox (pass word entry required when applicable) - Standard 

User Box only! 

Normal Sub Action Configuration I 

Action: 

Sub Action: 

Parameter: 

Description: 

Transfer 

Normal 

Empty 

Transfer to caller defined extension/box (User defined Call Blocking and Forwarding 

options are honored). 

Normal Sub Action Configuration II 

Action: 

Sub Action: 

Parameter: 

Description: 

Transfer 

Normal 

Extension/box 

Transfer to specified extension/box – Call Blocking and Forwarding options are 

honored. 

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Off Premise Sub Action 

Action: Transfer 

Sub Action: Off Premises 

Parameter: [ADIX Code] + [;]+ [telephone number] + [;]+ [+] 

Description: Off premise transfer to defined telephone number (Centrex only). ADIX Code is 

515+ (Example: 515;5551212). 

NOTE: 

This is the current 1.03.05 application syntax for Off-premises transfer. If you encounter 

problems with this syntax or application, contact Iwatsu support. 

Directory Menu Action Configuration I 

Action: 

Sub Action: 

Parameter: 

Description: 

Directory 

Dir Last 

Empty 

Dynamic spell-by last-name directory. 

Directory Menu Action Configuration II 

Action: 

Sub Action: 

Parameter: 

Description: 

Directory 

Dir First 

Empty 

Dynamic spell-by first-name directory. 

NOTE: 

In Omega-Voice VMI System Editor 3.00, when the caller selects the spell-by-name directory 

he/she can select the spell-by-name method on the fly. For example, when the caller selects the 

programmed menu key for the spell by last name directory they will be prompted to “Enter the 

first few letters of the persons last name or press 1 to spell by first name. 

Record Menu Action Configuration I 

Action: 

Sub Action: 

Parameter: 

Description: 

Record 

Normal 

Empty 

Transfer to record prompt for the current mailbox (Standard User Box Menus only). 

Record Menu Action Configuration II 

Action: 

Sub Action: 

Parameter: 

Description: 

Record 

Normal 

[box]=n (n represents a valid mailbox number) 

Transfer to record prompt of defined box (number) – caller does not hear that defined 

box’s greeting! If no mailbox is defined, the message is not saved. 

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Disconnect Menu Action 

Action: 

Sub Action: 

Parameter: 

Description: 

Disconnect 

None 

Empty 

Omega-Voice VMI terminates call 

None Menu Action 

None has one Sub Action, None. This combination (None/None) means the key is not programmed. 

Action: 

Sub Action: 

Parameter: 

Description: 

None 

None 

Empty 

Key is not programmed. 

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Special Menu Features 

Dial Another Extension During a Mailbox Greeting 

To enable callers to dial another extension during any mailbox greeting, you must modify the default 

mailbox menu, BOXM. 

• To allow dialing of other extensions: 



3. Select the Load All Menu and Mailbox Names button on the toolbar. 

4. Select the Edit a Menu button on the toolbar. 

5. Select BOXM-Default Mailbox Menu from the Description field in the Lookup 

region. 

6. Click on the Action cell of the Default row (scroll down). 

7. Select the down arrow or press the [t] key on your keyboard to select Transfer. 

8. Click in the Sub Action cell. 

9. Select the down arrow or press your [n] key to select Normal. 

10. Select the down arrow of the Length field and select Extension. 

NOTE: 

You can also program custom menus in this same manner if the functionality is not desired 

system wide. 

No-action Record Message in General Delivery Mailbox 

If you do not want the caller to hear an additional greeting before recording the caller’s message, 

program the No Action key on the menu as follows: 

1. Select the Edit a Menu button on the toolbar. 

2. In the Lookup region of the Edit Menu form, enter the menu number to edit in the Menu Number 

field. 

3. Select the Receive button. 

4. On the No Action row, click in the Action cell (Scroll Down). 

5. Select the down arrow or press the [t] key on your keyboard to select Transfer. 

6. Click in the Sub Action cell. 

7. Select the down arrow or press your [m] key to select Mailbox. 

8. Click in the Parameters field and type: [box]=n 

(n represents the general delivery mailbox) Example: [box]=201. 


If you want the caller to hear the general delivery mailbox greeting before the record prompt, follow 

the instructions above, except modify step 8 as follows. 

In the Parameters cell, enter only the box number (Example: 201). 

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Off-hook Schedules 

Off-hook Scheduling Introduction 

The Omega-Voice VMI System Editor provides five schedules per port, per day and an additional 

holiday schedule. If you use DTR, you now have a DTR table for each schedule as well. 

The Off-hook Schedules form defines which automated attendant menu will play at any given time 

when the Omega-Voice VMI voicemail system answers an incoming call. When the Omega-Voice 

VMI system receives a packet from the telephone system that the Omega-Voice VMI system is 

programmed to ignore, it plays the scheduled off-hook menu defined as defined on the Off-hook 

Scheduling form. 

The Off-hook Scheduling form has four columns and five rows. Each row is an individual schedule. 

The default schedule will play during any time not encompassed in the other four schedules. Except 

for the default schedule, the four columns define each schedule’s start and end time, operator and 

menu. 

Omega-Voice VMI voicemail systems ship with Off-hook Scheduling programmed to play menu 900 

from 8:30 A.M. until 5:30 P.M. Monday through Friday on all ports. It is programmed to play menu 

905 from 5:31 P.M. until 8:29 A.M. Monday through Friday and all day on Saturday and Sunday. 

Holiday is defined as menu 975 all day on all ports. Holiday is activated either through an 

administrator mailbox using a digital key telephone or from the System Integration form. 

Off-hook Scheduling Parameters 

Valid off-hook schedules have a defined start and end time and menu. A schedule will function 

without a defined operator. The DTR cell works in conjunction with the DTR Schedules defined from 

the DTR tab of the System Integration form. 

Start and End Cells 

The start and end time defines when the Omega-Voice VMI voicemail system uses the defined menu. 


your entry and place the colon for you. Also all time is A.M. unless otherwise specified. You can 

simply type a [p] after the time to indicate P.M. (For example to enter 5:30 P.M., type 530p). 

Operator Cell 

This cell defines the [oper] token that is used in menus 900 and 905. The Operator token enables you 

to define the operator based on the time of day without creating a new menu for each time range. 

Menu Cell 

This cell defines the menu greeting that will answer incoming calls during the defined time range. 

DTR Cell 

This cell is optional and allows you to select the appropriate DTR Table for the defined time range. 

DTR Tables are defined on the DTR tab of the System Integration form. There are 5 DTR Tables 

available, so you can have one for each schedule. 

133


Off-hook Scheduling Save Options 

Save for Days 

The Save for Days region allows you to select the days of the week, including Holiday, to which your 

modifications will apply. This region also displays the days to which the current configuration applies. 

Save for Ports 

The Save for Ports region allows you to select the ports to which your modifications will apply. 

Usually, all ports should have the same configuration. This region also displays the ports to which the 

current configuration applies. Ports 5 through 8 will show as selected even if you do not have an 

expansion daughter board installed. 

In-band Timer 

The In-band Timer defines the length of time in seconds that the Omega-Voice VMI voicemail system 

will wait for a packet from the ADIX after the Omega-Voice VMI goes off-hook to answer an 

incoming call. The initial setting of 6 seconds is appropriate for most installations. 

134


System Integration 

System Integration Introduction 

The System Integration form is only accessible in the Dealer mode. This protects the Omega-Voice 

VMI voicemail system configuration. The Omega-Voice VMI voicemail system is preprogrammed to 

automatically integrate with the telephone system based upon the recommended ECS / ADIX 

programming. 

The telephone system should send a packet to the Omega-Voice VMI voicemail system on each call. 

You will use the In-band Table of the System Integration form to define the Omega-Voice VMI 

voicemail system’s reaction to these packets. 

Tokens are used throughout the Omega-Voice VMI programming in order to represent extensions, 

mailboxes and trunks. Therefore, you must define the valid range for mailboxes, extensions and 

trunks. These ranges are defined on the General tab of the System Integration form. 

If you intend to use Dynamic Trunk Routing (DTR), you will need to configure the trunk routing using 

Tables A through E on the DTR tab. DTR enables you to route specific trunks to unique attendant 

greetings. When programming DTR, you must define the range of trunks and the attendant menu to 

answer the defined range. Use the Off-hook Scheduling form to define when the Omega-Voice VMI 

voicemail system uses the DTR schedules. 

Use the Message Notification tab to program message waiting light parameters. You can select the 

method of lighting the message waiting lights using this tab. You can also program which ports 

activate message waiting lights and which ports perform outcalls. 

135


General Tab 

System Integration Ranges 

Tokens are used throughout the system to represent elements such as mailboxes and extensions. In 

order for the Omega-Voice VMI voicemail system to function properly, you must accurately define 

the ranges on General tab of the System Integration form. 

Extension Range 

The Omega-Voice VMI voicemail system references this range to determine valid numbers for the 

extension token, [ext]. It also references this range to validate caller entries from the Automated 

Attendant menu or from custom mailbox menus. 

Mailbox Range 


mailbox token, [box]. It also references this range to validate caller entries from the Automated 

Attendant menu or from custom mailbox menus, when the Default action for the menu is Transfer 

Mailbox. 

Trunk Range 


trunk token, [trunk]. It also references this range to validate caller entries from the Automated 

Attendant menu or from custom mailbox menus. 

Caller ID Length 

The Omega-Voice VMI voicemail system references the caller ID length to determine the valid 

number of digits for the caller ID token [cid]. This is only applicable when the telephone system is 

configured to send caller ID digits. 

Passcode Length 

The Omega-Voice VMI voicemail system uses this parameter to validate a mailbox user’s passcode; it 

defines the maximum length of a mailbox passcode. Valid entries for this field are digits 2 through 8 

and the initial setting is 8. If the mailbox user enters a passcode with fewer digits than the defined 

length, the Omega-Voice VMI voicemail system must use the auto-entry time to determine when the 

user finished entering the passcode. The auto-entry time is 0.75 seconds. If the auto-entry timer 

lapses the Omega-Voice VMI voicemail system assumes the person completed entering the passcode, 

and it then validates the entry. 

Inter-digit Timeout 

The Inter-digit Timeout defines the allowable length of time between digits in an in-band sequence. 

For most installations, this value should not be greater than 0.5 seconds. The inter-digit timeout token 

is a single comma and is entered in a sequence cell without brackets. 

Local Extension Range and Remote Transfer Delay 

This feature is used when you network 2 telephone systems using either T1 networking or IP 

Networking (not Campus Networking or Enterprise IP Campus Networking) with one Omega-Voice 

VMI voicemail system. This type of configuration requires that the Omega-Voice VMI voicemail 

system delay a few seconds before going on-hook when performing a transfer to the remote system. 

The Local Extension Range fields enable you to define your local range, so those extensions are not 

affected by the remote transfer delay. Enter the required delay value in seconds in the Remote xfer 

On-hook Delay field. 

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Chapter 20 


System Integration Timers 

The timers define on the General Tab of the System Integration form are global. 

Default No-action Timer 

Default No-action Timer defines the no-action time for menus. The no-action time is the length of 

time that the Omega-Voice VMI voicemail system will wait for caller input before proceeding to the 

no-action behavior. This timer can be defined per menu and this value is only used when a no action 

time was not defined. 

Record Duration 

Record Duration defines the length of time in minutes that the Omega-Voice VMI voicemail system 

will record. Once this timer lapses, the system stops recording and prompts the caller to review, 

discard, append or save and send the recording. If the caller is not finished recording, he or she can 

press [3] to append to the message. 

Silence Detect Time 

Silence Detect Time defines the length of silence in seconds that the Omega-Voice VMI voicemail 

system will tolerate during a record process. Once the silence detection time lapses, the Omega-Voice 

VMI voicemail system stops recording and prompts the caller to review, discard, append or save. If 

the caller is not finished recording, he or she can press [3] to append to the message. 

Call Record Duration 

Call Record Duration defines the length of time that the Omega-Voice VMI voicemail system records 

a conference conversation. Once the timer lapses, the system stops recording and saves it as a 

message in the user's mailbox. 

Message Retention Days 

The message retention days parameter defines the number of days the Omega-Voice VMI voicemail 

system retains messages before purging them. This value does not apply to messages stored in a user's 

Archive folder. 

After Message Left Menu 

This menu plays when a caller records a message and saves and sends it without hanging up. It 

provides the caller the opportunity to dial another extension. You must enter a valid menu in this 

field. We strongly recommend using the default entry, 995. 

System Integration Access Codes 

CO Line Group Access Code 

The Omega-Voice VMI voicemail system uses this code when performing a message notification call 

to a pager or a telephone number. The CO Line Group Access number is defined in Class 07 of the 

ADIX Database. 

Call Park Access Code 

The Omega-Voice VMI voicemail system uses this code to park a caller for the Call Park and Page 

feature. The system will park the caller on the mailbox user’s station until the park timer expires. At 

that point the ADIX transfers the parked caller to the operator station. 

Page Group Access Code 

The Omega-Voice VMI voicemail system uses this code to access the paging circuit for the call park 

and page feature. Once the caller is parked, the Omega-Voice VMI voicemail system will access the 

paging circuit and page for the mailbox user using the recorded mailbox name as a reference. 

137


Message Notification Tab 

Message Waiting Indication Mode 

The message waiting light activation and deactivation are preset on the Omega-Voice VMI voicemail 

system. The activation string is defined as 519[ext] and the deactivation string is defined as 

501519[ext]. In most cases these defaults are accurate. Message waiting light activation takes 

precedence over notification outcalls. 

The Omega-Voice VMI voicemail system allows you to define the message waiting light activation 

mode, Off, Normal or Optimum. Off, of course, stops the message waiting lamp activation process. 

Normal 

Normal mode lights the message waiting light each time the mailbox message-count increases by one 

message, and it sends the deactivation code when the new message count goes from 1 to 0. 

Optimum 

The Optimum mode is the most efficient. The Omega-Voice VMI voicemail system only sends the 

activation code when the message count increases from 0 to 1. Any additional messages will not 

activate the message waiting light feature. It sends the deactivation code when the count decreases 

from 1 to 0. 

Port Configuration for Message Notification 

The Omega-Voice VMI voicemail system allows you to define multiple ports for message waiting 

light activation and message notification outcalls. 

KT Message Waiting Light Illumination 

The Omega-Voice VMI voicemail system is initially configured with ports 3 and 4 designated as the 

message waiting lamp activation ports. You can change this as needed. Also, message waiting light 

activation takes precedence over notification outcalls. 

Message Notification Outcalls 

The system is initially configured with port 4 designated as the message notification outcall port. 

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Chapter 20 


In-band Table Tab 

The System Integration form is only accessible in Dealer mode. This protects the Omega-Voice VMI 

voicemail system configuration. The Omega-Voice VMI voicemail system is initially programmed to 

integrate with the telephone system based upon the recommended ECS / ADIX programming. 

The System Integration form’s In-band Table tab features a spreadsheet with 9 column and 20 rows. 

Each row represents a potential sequence. The columns enable you to define the Status, Sequence 

syntax, DTR usage, Action and Sub Action, Parameters and Holiday Override status for each 

sequence. 

Status 

Status defines a sequence as Not Used, Active, Always Active, Ignore and Always Ignore. 

Active: 

Always Active: 

Ignore: 

The sequence is active during the In-band timer defined on the off-hook scheduling 

form. After the in-band timer lapses, the Omega-Voice VMI voicemail system will 

not reference the sequence. 

The sequence is active during and after the In-band Timer expiration. Only a 

disconnect sequence should be always active. However, you should use open loop 

instead of a sequence for disconnect. 

The Sequence is active during the In-band Timer, but it is not acted upon. When 

the VML System encounters this sequence, it plays the current programmed Offhook 

Schedule greeting. 

Sequence 

Tokens are used in sequences to represent elements such as extensions, mailboxes, and trunks. The 

Omega-Voice VMI voicemail system references the entries on the General tab of the System 

Integration form to validate token values. Tokens are listed in the Tokens region. When used in a 

sequence, tokens must be entered exactly as they appear on the Token region, i.e. 7[ext]. You should 

not enter spaces between elements in a sequence. 

DTR Checkbox 

If you intend to use dynamic trunk routing, you must configure the trunk routing using the DTR tab. 

You must also select the DTR checkbox to flag the trunk sequences as DTR. When the DTR 

checkbox is selected, the Omega-Voice VMI voicemail system references the DTR Tables configured 

on the DTR tab. 

Action and Sub Action 

Use the Action column to define the current In-band Table sequence’s functionality. The available 

actions are: None, Transfer, Disconnect and Record. The Sub Action modifies the Action and the 

Sub Action selection is based upon the current action. 

The Transfer action has ten sub actions: Blind, Override, Mailbox, Passcode, Off Premises, Menu, 

Normal, Quick box access and Invalid recall. 

The Disconnect Action does not have any Sub Actions. 

The Record Action has three Sub Actions: Normal, Call record and Urgent. 

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140 

System Integration Transfer Sub Actions 

Transfer Blind 

The Blind sub action is not normally used in the In-band Table. It performs a blind transfer to a 

specified destination without honoring a mailbox user’s Attendant Call Blocking or Forwarding 

Options. 

Transfer Override 

The Transfer Sub Action is not normally used in the In-band Table. The Blind Sub Action is not 

normally used in the In-band Table. It performs a blind transfer to a specified destination without 

honoring a mailbox user’s Attendant Call Blocking or Forwarding options when the user selects the 

Override option. 

Transfer Mailbox 

The Mailbox sub action transfers a caller to a mailbox greeting based upon an in-band sequence. This 

option is normally used with the forward to voicemail packet. When a station is ring, no-answer or 

busy, it will forward to the station’s mailbox. 

Transfer Passcode 

The Passcode option is used to provide users with “direct to pass code” access to their mailboxes 

based upon an in-band sequence. 

Transfer Message Key 

The Message Key option is used to enable the Quick Mailbox Access options. It is specifically used 

with the Message Key flags on the Greetings / Entry tab of the Mailbox form. For more information 

about the new Quick Mailbox Access feature, see page 115. 

Transfer Off Premise 

Use the Off Prem (Transfer Off Premises) to transfer to a remote telephone based upon an in-band 

sequence. During an off premises transfer, the unit performs a flash and then dials the defined remote 

telephone number. This feature requires Centrex lines. 

Transfer Menu 

The Menu sub action transfers a caller to an Attendant Menu based upon an in-band sequence. This is 

not a commonly used combination in the in-band table. Do not use this option to instead of Dynamic 

Trunk Routing (DTR). 

Transfer Normal 

The Normal Sub Action is not normally used in the In-band Table. It performs a blind transfer to a 

specified destination based upon an in-band sequence. This Sub Action honors a mailbox user’s 

Attendant Call Blocking or Forwarding options. 

Transfer Quick Box Access 

The Quick Box Sub Action is not normally used in the In-band Table. It performs a direct-topasscode 

transfer based upon an in-band sequence. 

Transfer Invalid Recall 

The Invalid Recall sub action plays an announcement that states the extension dialed is invalid based 

upon an in-band sequence. 

System Integration Record Sub Actions 

Record Normal 

The Normal sub action begins the record process based upon an in-band sequence. The recording is 

saved in the new folder of the destination mailbox. If a mailbox is not defined in the Parameters cell,

Chapter 20 


the Omega-Voice VMI voicemail system saves the message in the last mailbox number used. When 

no mailbox destination is provided, the message is not saved. 

The mailbox destination syntax for the parameters cell is [box]=n where n represents a valid mailbox. 

(Example: [box]=201) 

Record Call Record 

The Record Action is primarily used on the In-band Table to program a Record Conference sequence. 

It is also used on the Menu form when programming Standard User Box menus. 

Record Urgent 

The Urgent sub action begins the record process based upon an in-band sequence. The recording is 

saved as an urgent message in the new folder of the destination mailbox. If a mailbox is not defined in 

the Parameters cell, the Omega-Voice VMI voicemail system saves the message in the last mailbox 

number used. When no mailbox destination is provided, the message is not saved. 

The mailbox destination syntax for the parameters cell is [box]=n where n represents a valid mailbox. 

(Example: [box]=201) 

Parameters 

You can use the Parameters column to further modify the Action and Sub Action selections. The 

Parameters field usually defines the destination. For example, when the box token is in the parameters 

field for sequence [7] + [box] the Omega-Voice VMI voicemail system uses the digits received from 

the telephone system and represented by the box token as the destination. Therefore, if the digits 

received were 7201, the system would transfer the caller to box 201. 

Holiday Checkbox 

The Holiday Checkbox configures the system to play the Holiday greeting, when it is activated, for 

active sequences. For example, if the Holiday Override parameter is checked for an active Transfer 

Mailbox sequence and the Holiday schedule is active, the Omega-Voice VMI voicemail system will 

play the Holiday greeting instead of the mailbox greeting. 

Default In-band Table Button 

The In-band Table can be defaulted to the original manufacturer’s configuration if necessary. To 

default the table, select the Defaults button on the In-band Table tab of the System Integration form. 

Then select the Send button. 

141


DTR Tab 

The DTR tab features a spreadsheet that is used to define the trunk range and routing configuration. 

Use the Table field to select the table that the current spreadsheet modifies. For example: to create or 

modify Table A, select Table A from the Table field list. On the spreadsheet there are rows and 

columns. Each row on the spreadsheet represents a potential range of trunks. You can have a range 

with the same starting and ending trunk. 

The spreadsheet has six columns: Start, End, Action, Sub Action, Parameters and Holiday 

Override. Each column cell modifies the trunk range. The Start and End columns define the first 

and last trunk in a range. The Action and Sub Action cells define the method used to reach the 

destination that is defined in the Parameters cell. The common Action is Transfer with Sub Action 

menu or Mailbox. Use the Parameters field to define the specific destination, menu or mailbox. The 

Holiday Override checkbox determines whether the defined range will adhere to the Holiday 

schedule. When checked, the range will use the defined Holiday greeting when the Holiday mode is 

active. 

Start and End Cells 

Start and End cells are used to define a range of trunks for an action and Sub Action. The Omega- 

Voice VMI System Editor will not display leading zeros. Trunk 001 displays as 1. If you want to 

define the functionality of one trunk, you can enter the same trunk in the Start and End cell. 

Action and Sub Action Cells 

Action and Sub Action cells define the trunk range’s functionality. The most common Action and Sub 

Action combinations are: Transfer Menu and Transfer Mailbox. The Sub Action modifies the 

Action and the Sub Action selection is based upon the current Action. 

The available actions are Transfer, Record, Disconnect and Directory. 

The Transfer Action has ten Sub Actions: Blind, Override, Mailbox, Pass Code, Off Premises, 

Menu, Normal, Quick Box Access and Invalid Recall. 

The Disconnect Action does not have any Sub Actions. 

The Record Action has three Sub Actions: Normal, Call Record, and Urgent. 

Directory: Not Used 

Parameters Cells 

You can use the Parameters column to further modify the Action and Sub Action selections. The 

Parameters field usually defines the destination. For example, when the action combination is 

Transfer menu, you enter the specific menu is the Parameters cell. Menus are entered as digits 

without spaces or extra characters. To program the Omega-Voice VMI voicemail system to answer 

trunks 001 through 003 with menu 800, you would configure the row as follows: 

Start End Action Sub Action Parameters 

001 003 Transfer Menu 800 

Holiday Checkbox 

Holiday Checkbox configures the system to play the Holiday greeting, when it is activated, for active 

sequences. For example, if the Holiday Override parameter is checked for an active Transfer Mailbox 

sequence and the Holiday schedule is active, the Omega-Voice VMI voicemail system plays the 

Holiday greeting instead of the mailbox greeting. 

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Chapter 20 


Special Integration Features 

Call Park and Page 

This new feature enables you to program a menu key that parks the caller and then pages the defined 

mailbox user. When paging a mailbox user, the Omega-Voice VMI voicemail system uses the user’s 

recorded mailbox name. The caller is parked on the mailbox user’s extension. 

If the user does not pickup the parked caller, the caller is transferred to the operator. This is a function 

of the ADIX system and is not programmable on the Omega-Voice VMI voicemail system. 

NOTE: You cannot Park a caller on an extension that is in DND (Do Not Disturb) mode. You should 

not use this feature if the extension is in DND mode because the call will ring back to the 

Automated Attendant greeting. 

Call Park and Page Feature Configuration Instructions 

• To configure the Call Park and Page Feature on the VML System: 

1. Open the Omega-Voice VMI System Editor and login in. 

2. Open the correct Customer Profile and make a connection. 

3. Select the System Integration button on the toolbar. 

4. Enter the ECS/ADIX feature code used to park a caller in the Call Park Access 

Code field. 

5. Enter the ECS/ADIX code used to access the page circuit in the Page Group Access 

Code field. 


• To program a Park and Page Key on a custom mailbox menu: 

1. Select the Menu button on the toolbar to open the menu to edit. 

2. You can program keys [0] through [9], [*] and [#], but [#] is normally used for Quick 

Box Access and [0] is normally used for Transfer Normal to the operator. 

3. For the desired key, select Action Transfer and Sub Action Park/Page. 

4. If paging the current mailbox user, the Parameters field remains empty. 

However, to page a different mailbox user, you must define the mailbox in the 

parameters field using the following syntax: 

[box]=n where n represents the mailbox number (Example: [box]=201). 


• To program a Park and Page Key on an attendant menu: 

1. Select the Menu button on the toolbar to open the menu to edit. 

2. You can program keys [0] through [9], [*] and [#], but [#] is normally used for Quick 

Box Access and [0] is normally used for Transfer Normal to the operator. 

3. For the desired key, select Action Transfer and Sub Action Park/Page. 

4. Define the mailbox user to page and the extension where the caller will be parked in 

the Parameters field. Enter [box]=n where n represents the mailbox number 

(Example: [box]=201). 


143


NOTE: 

You cannot park a caller on an extension that is in DND (Do Not Disturb) mode. You should 

not use this feature if the extension is in DND mode because the call will ring back to the 

Automated Attendant greeting. 

ECS/ADIX Requirements 

Database programming requirements include: 

• Park Feature Code must be defined in Class 07.06. 

• Page Group Access Number must be defined in 07.04. 

• Page Group stations must be defined in 08.04. 

Call Record Feature 

During the Call Record procedure, the Omega-Voice VMI voicemail system begins recording a new 

message in the active mailbox. The system stops the record process when either the Call Record timer 

expires or the mailbox user ends the Call Record. To end the Call Record process, the mailbox user 

must end the call or press the Call Record key. Once the Call Record process has been terminated, the 

Omega-Voice VMI voicemail system will send the activation code for the mailbox user’s station. 

For the Call Record feature to function properly, you must have the ECS/ADIX system properly 

configured and you must have a Call Record key programmed for the digital key telephone patterns in 

use. 

WARNING: 

Laws pertaining to recording conversations vary from state to state. In some states 

recording a conversation without the expressed permission of both parties is illegal. You 

should be aware of and adhere to the laws of your governing state regarding conversation 

recording. 

Answering Machine Emulation Feature 

Answering Machine Emulation allows you to screen your calls. Once the caller is forwarded to the 

user’s mailbox, the telephone system notifies the station user with a 200-millisecond tone. Then the 

user can monitor the caller as he or she is recording a message and initiate a conversation with the 

caller if desired. To initiate a conversation the user must press the [VMMNT] key. This feature will not 

work if the station is off-hook or on another call. 

Monitoring can be automatic or upon pressing the [VMMNT] key. This is dependent upon the 

ECS/ADIX programming. 

Feature Conditions 

• The ECS/ADIX must be programmed properly. 

• Conference circuit is required. Busy tone is sent to originating station if a conference circuit is not 

available. 

• Audible indication and automatic monitoring not available with headsets. 

• Feature only valid for one call at a time. The second forwarded caller is ignored when the feature 

is active. 

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Chapter 20 


• Monitoring: 

1. Once the caller is forwarded to the VML System, a short tone sounds. 

2. The red LED on the [VMMNT] key will begin to flash. 

3. Press the [VMMNT] key. 

4. The green LED on the [VMMNT] will illuminate and you will be able to hear the caller 

recording his/her message. 

• To cancel Voice Mail Monitoring: 

1. If you do not want to initiate a conversation or listen to the caller, leave his/ her message, 

hang up or press the [SPKR] key. 

2. The red LED on the [VMMNT] key begins to flash. 

3. The recorded message will be saved in your New Folder. 

• To begin a conversation with the caller while monitoring: 

1. While monitoring a call,, press the [VMMNT] key. 

2. The green LED extinguishes and you can begin talking. 

3. The voice mail message will not be saved. 

• To select the Voice Mail Monitor mode: 

1. Press the [SPKR] key. 

2. Press the [FEAT] key. 

3. Press the [VMMNT] key. 

4. Press [1] to activate and deactivate the feature. 

Press [2] to set the mode as manual. 

Press [3] to set the mode as automatic. 

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146


System Statistics 

System Statistics Introduction 

The Omega-Voice VMI System Editor 3.00 provides you with a graphical representation of the 

Omega-Voice VMI voicemail system’s port usage, both independently and simultaneously. The 

Omega-Voice VMI voicemail system maintains a data file of port activity. When you establish a 

connection with a Omega-Voice VMI voicemail system, the Omega-Voice VMI System Editor 

immediately begins querying the system for statistical data. These queries are made in background to 

minimize demands on the processor resources. Therefore, it will not interfere with any data request 

that you make. For more information about the background tasks see page 91. 

The data that the System Editor receives is stored as stats.ccc in the current customer profile directory. 

Caching this data decreases data retrieval time. For more information about the statistics cache file see 

page 93. 

Use the Range button on the System Statistics form to define the range of time about which you wish 

to view statistical data. You can limit the range to one month, one day, etc. When you select the 

Range button the Select Range for Statistics form opens. Use the Start and Finish region to define the 

range. You can define the date and time for the start and end time. 

System Statistics Range 

The Beginning of Day button sets the time to 12:00 A.M. The End of Day button sets the time to 

11:59 P.M. The Now button sets the time to your current PC clock setting. Use the AM and PM radio 

buttons to designate the time as day or night. This form does not use a 24-hour clock format. 

Once you select the OK button, the Select Range for Statistics form closes. The Omega-Voice VMI 

System Editor begins a binary query of the data file on the Omega-Voice VMI voicemail system. A 

binary search is much faster than a linear search. However, since the Omega-Voice VMI System 

Editor uses a binary search, if calls were received out of sequential order with reference to the date and 

time, the query can be unsuccessful and return no data. 

The form displays the number or records read for the given range at the bottom of the form. Each call 

is detailed on the Details tab of the System Statistics form. 

147


Port Usage Tab 

The Port Usage tab features two 3-dimensional pie charts that represent the number of Calls and 

Duration of time off-hook. The Calls pie chart graphically displays the ratio of calls the system has 

answered during your defined range. Each port is represented by a unique color. The Duration pie 

chart graphically displays the duration of calls per port that the system has answered. The Duration 

pie chart uses the same colors to represent the ports as the Calls chart. 

The Port Usage tab also features a spreadsheet that presents the same information in a text format. The 

spreadsheet has nine rows and two columns. Rows 1 through 8 represent ports 1 through 8 

respectively. The last row represents a tally of the column data. The two columns are Calls and 

Duration. Each column cell modifies the port. The Calls cell for a port displays the number of calls 

answered by that port during the defined range. The Duration cell for a port displays the duration, in 

hours, minutes, and seconds, that the port was off-hook. 

Simultaneous Port Usage Tab 

The Simultaneous Port Usage tab features a 3-dimensional pie chart and a spreadsheet. The chart 

provides a graphical display of the simultaneous usage of ports by the system for the defined time 

range. Each combination of ports is represented by a unique color. You can use the Display Idle 

Time in Pie Chart check box to include the time that the system was idle. 

The spreadsheet features nine rows and one column. Unlike the Port Usage tab, rows 1 through 8 

represent simultaneous usage rather than independent usage. For example, row 3 represents the 

activity of three ports. The Duration cell displays the total duration of time off-hook for the given 

ports. 

Details Tab 

When you generate a range of data, the Details tab will display data about each call in that range. The 

information is presented in a spreadsheet and is similar to the Recent Calls tab of the System Status 

form. This process uses a substantial amount of processor time. So, you can disable it if desired or as 

necessary. Select the Disable Logging of Statistical Details checkbox to disable the call detail report 

data retrieval for your defined range. 

• The Details tab displays: 

1. The data and time that the Omega-Voice VMI voicemail system answered the call. 

2. How long, in seconds, that the Omega-Voice VMI voicemail system port was off-hook 

responding to caller input. 

3. The Omega-Voice VMI voicemail system port that answered the call. 

4. The calls caller ID data, when available. 

5. The box accessed if the box was accessed as a result of an in-band sequence. It will not show 

quick box accesses {[#] + [box]}. 

6. The menu the Omega-Voice VMI voicemail system played when it answered the call. 

7. The source – usually not available. 

8. The DTMF packet – in-band packet (in-band table row #: literal DTMF). 

NOTE: 

TO: indicates a timeout situation. The off-hook delay timer expired before call packet 

information was received from the ADIX system. If you have integration trouble and you see TO: 

in the DTMF packet column, you must verify the Omega-Voice VMI voicemail system ports 

are defined as Voice Mail / Automated Attendant. 

148


Global System Status 

Global System Status Introduction 

The General tab of the System Status form displays Omega-Voice VMI Software Version numbers, 

system time and date and the silicon serial number. It also displays the current activity on the ports. 

The port activity information is displayed in a spreadsheet. Each row of the spreadsheet represents a 

port and each column modifies the port activity. The spreadsheet has four columns: Status, Action, 

Menu and Mailbox. 

Status 

Status displays the current state of the port. The ports are either idle or Active. Idle ports are on-hook, 

waiting to answer an incoming call. Active ports are off-hook, processing a call. 

Action 

Action displays a port’s current activity such as playing or recording. When a port is Idle, the Action 

field displays N/A, representing not applicable. 

Menu and Mailbox 

Menu and Mailbox display the current menu and mailbox of an Active port. These fields can include 

the defined menu or mailbox name. Names cannot be available if you have recently accessed the 

system, since this information is updated in background mode. The name will become available as the 

Omega-Voice VMI System Editor queries the Omega-Voice VMI voicemail system for statistical 

information. To force the system to immediately request the mailbox and menus information, select 

the Load all Menu and Mailbox Names button (camera icon) on the Toolbar. 

Refresh Rate Slide Bar 

The slide bar ranges from Faster to Refresh Off. Moving the slide bar to Faster, makes the editor 

refresh the spreadsheet information each second. Moving it over to Refresh Off stops the automatic 

information update process. You will need to select the Refresh button to update the information 

when the slide bar is over to the Refresh Off side. 

149


Mailboxes Tab 

The Mailboxes tab provides a list of all the mailboxes that currently reside on the Omega-Voice VMI 

voicemail system. Mailboxes are displayed in numerical order. The spreadsheet features thirteen 

columns: Box Number, Name, New, Saved, Archived, Deleted, Message Extension, Notification, 

Class, Forwarding, Blocking, LIFO and Time. The number of rows is dependent upon the number 

of mailboxes on the system. 

Box Number: 

Message Folder Counts: 

Message Waiting Extension: 

Notification: 

Class: 

Forwarding and Blocking: 

LIFO: 

Time: 

Displays the number of the mailbox. The Name field for a box 

displays the name entered on the Mailbox form’s General tab. 

New, Saved, Archived, and Deleted displays the message count of 

those folders. 

Displays the station number of the message-waiting lamp for the box. 

Displays the selected message notification schedule. 

Displays the mailbox’s designated Class of Service. The Forwarding 

and Blocking columns indicate if the mailbox has either of those 

features activated. 

Yes in Forwarding or Blocking field means that the feature is active. 

No means it is inactive. 

Indicates the mailbox’s selected message playback order. Yes in the 

LIFO field means that the selected playback order is newest message 

first (Last-in, First-out). 

Indicates if the mailbox has the Time/Date stamp activated for 

message playback. Yes means that the Time/Date stamp is selected. 

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Chapter 22 

Global System Status 

Recent Calls Tab 

The Recent Calls tab displays the last 19 calls the Omega-Voice VMI system answered. The Recent 

Call tab uses a spreadsheet to display pertinent information about the calls. The spreadsheet is divided 

into 19 rows and nine columns. Each row represents a call and each column field modifies the call. 

The nine columns are: Date, Time, Call, Port, Caller ID, Box, Menu, Source and DTMF Packet. 

Date and Time: Indicates when the Omega-Voice VMI voicemail system answered the call. 

Call: 

Displays the length of the call. The length is measured in seconds. 

Port: 

Indicates which port answered the call. 

Caller ID: Displays the caller ID information when it is available. 

Box: 

Source: 

DTMF Packet: 

If the packet included the [box] token, such as a caller forwarded to voice mail by 

the telephone system, it displays the literal box number. 

Not Used. 

Displays the literal in-band sequence digits that the Omega-Voice VMI voicemail 

system received when it answered the call. It displays the In-band Table row 

number of the sequence that it matched followed by a colon and the actual digits. 

Each call record should have a DTMF Packet field entry. 

NOTE: 

TO: indicates a timeout situation. The off-hook delay timer expired before call packet 

information was received from the telephone system. If you are having integration trouble and 

you see TO: in the DTMF packet column, you should verify the VML System ports are defined as 

Voice Mail / Automated Attendant. 

151



152

Appendix 

Appendix 

153


Capacity Chart 

IX-4EVMC IX-4SEVMC IX-4CFM VS-VML 

Storage Medium: CFM CFM CFM CFM 

Storage Capacity (in megabytes): 

64 MB NA 

NA 40 MB of customer 

128 MB 

256 MB 256 MB of 

customer data 

512 MB 512 MB of 

customer data 

Message Storage (in Hours) 

NA 

128 MB 

256 MB 55 hrs 

512 MB 110 hrs 

Number of Available Mailboxes 

NA 

128 MB 

104 MB of 

customer data 

104 MB of 

customer data 

NA 

64 MB NA 8 hrs 

25 hrs 25 hrs 25 hrs 

NA 

NA 

data 

104 MB of 

customer data 

NA 

64 MB NA 51 user boxes *1 

100 

100 

100 recommended 

recommended recommended *2 

256 MB 400 recommended 

NA 

NA 

512 MB 600 recommended 

Distribution Mailboxes per List 

64 MB NA 

NA 50 added w/Editor 

128 MB 

50 added 50 added 50 added w/Editor 

w/Editor w/Editor 

256 MB 50 added w/Editor 

NA 

NA 

512 MB 50 added w/Editor 

Max Messages per New Folder 

64 MB NA 

NA 92 

128 MB 

120 120 120 

256 MB 120 

NA 

NA 

512 MB 120 

Max Messages per Saved Folder 

64 MB NA 

NA 96 

128 MB 

128 128 128 

256 MB 128 

NA 

NA 

512 MB 128 

Max Messages per Archived 

Folder 

64 MB NA 

NA 16 

128 MB 

32 32 32 

256 MB 32 

NA 

NA 

512 MB 32 

Max Messages per Receipt Folder 

64 MB NA 

NA NA 

128 MB 

32 32 32 

256 MB 32 

NA 

NA 

512 MB 32 

Max Messages per Deleted Folder 

64 MB NA 

NA 96 

128 MB 

192 192 192 

256 MB 192 

NA 

NA 

512 MB 192 

*1 - Fixed mailbox numbers only on Version 1 VS-VML, 201 - 250. 

*2 - Flexible mailbox numbering on Version 2 (2.99) VS-VML. 

154

Appendix 

Packet Code Descriptions 

Below is the recommended ADIX/ECS database programming for the packets in Class 04.77. 

For optimal integration, refer to the chart below. 

CLASS 04.77 

Packet 

[pkt 01][trunk_no.] 

[pkt 02][ext.no.] 

[pkt 03]+[trunk no.] 

[pkt 04]+[ext. no.] 


Description 

System Function: A CO call that rings directly to the VM. 

Operation: Direct ringing to VM port. 

To Port: AAVM/AA 

Telephone System Connection: CO 

VM Connection: AA 

04.71 : Check 

Value: 8 

System Function: A station dialed the VM 

Operation: {on ICM}-[ext. no.] 

To Port: AA AA/VM 

Telephone System Connection: ICM 


04.71 : 

Value: 9 

For ADIX systems with software prior to 4.71/5.71, ACD 2.31, packet 02 must be set 

to 8. 

System Function: A station transferred a CO call to the VM 

Operation: {on CO}-[TRAN]-[4][7]-[on-hook] 

To Port: AA VM/AA 


VM Connection: VM 

04.71 :Check 

Value: 8 

System Function: A station transferred an ICM call to the VM 

Operation: {on ICM}-[TRAN]-[4][7]-[on-hook] 



VM Connection: VM 

04.71 : 

Value: 8 

System Function: VM transferred a CO call to a station, but it recalled to the VM 

because the station does no exist 

Operation: {on CO}-[TRAN]-[4][7]-[on-hook]-{recall} 




04.71 : 

Value: 5 

155


[pkt 06]+[mbox no.] 






System Function: A station wants to leave a message in a specific voice mailbox. 

Operation: {on ICM}-[*]-[MBOXn] 



VM Connection: MB 

04.71 : 

Value: 6 

System Function: A station transferred a CO call to a specific voice mailbox. 

Operation: {on CO}-[TRAN]- [*]-[MBOXn]-[on-hook] 




13. 04.71 : Check 

Value: 7 

System Function: A station transferred an ICM call to a specific voice mailbox. 

Operation: {on ICM}-[ TRAN]- [*]-[MBOXn]-[on-hook] 




04.71 : Check 

Value: 6 

System Function: An incoming CO call to a station is forwarded to VM. 

Operation: 




04.71 : Check 

Value: 7 

System Function: An incoming ICM call to a station is forwarded to VM. 

Operation: {on fwd}-{called ext. no.}+{calling ext. no.} 

To Port: AA VM 



04.71 : Check 

Value: 6 

System Function: VM transferred a call to a station, but it recalled to the VM 

because the station does not answer. 

Operation: {on CO}-[hook flash]-[ext. no.]-[on-hook]-{recall} 




04.71 : 

Value: 7 

156

Appendix 



[pkt 14] 


[pkt 16]+[ext.no.] 

System Function: VM transferred a CO call to a station, but it recalled to the VM 

because the station is busy or in DND. 

Operation: 




04.71 : 

Value: 7 

System Function: A station wants to retrieve a message from its own voice mailbox. 

Operation: {on ICM, at own sta.}-[*]-[mbox no.] 




04.71 : 

Value: 4 

System Function: A station answered during CO (screened) transfer by the VM. 

Operation: 


Telephone System Connection: 

VM Connection: 

04.71 : 

Value: NOT USED 

System Function: An incoming CO call to a station is forwarded to the AA. 

Operation: 

To Port: AA 



04.71 : Check 


System Function: An incoming ICM call to a station is forwarded to the AA. 

Operation: {incoming ICM call}-{forwarded} 

To Port: AA 



04.71 : 


157




[pkt 19] 

[pkt 20] 


System Function: VM transferred a CO call to a station, but it recalled to the AA 

because the station does not answer. 

Operation: 

To Port: AA 



04.71 : 


System Function: VM transferred a CO call to a station, but it recalled to the AA 

because the station is busy or in DND. 

Operation: 

To Port: AA 



04.71 : 


System Function: A party (CO/ICM) connected to the VM hangs up. 

Operation: 




04.71 : 

Value: Blank (USE OPEN LOOP ONLY) 

System Function: A packet separator for the Caller ID information. 

Operation: 




04.71 : 

Value: Blank 

System Function: A station started to record a call to its voice mailbox. 

Operation: {on ICM}-[REC] 


Telephone System Connection: ICM/CO 


04.71 : 

Value: 2 

158

Appendix 

[pkt 22] 

[pkt 23] 

System Function: A station ended conversation recording. 

Operation: {on ICM, at recording station}-[REC] 




04.71 : 

Value: 

System Function: A station interrupts / retrieves a caller leaving a message using 

Answering Machine Emulation Feature, the voice mail system stops record and discards 

the message. 

Operation: {on ICM, caller recording message}-[AME] 




04.71 : 

Value: 2222 

159

IWATSU Voice Networks 

8001 Jetstar Drive, Irving, TX 75063 

VOICE: 972-929-0242, EMAIL: info@iwatsu.com, WEB: www.iwatsu.com 

Printed in USA Part Number: 500175

Omega-Voice VMI Technical Manual (5th Edition) (PN 500175)

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