Untitled - Zels
Untitled - Zels
Untitled - Zels
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GLASILO noemvri, 2008<br />
Vo organizacija na ZELS, Rabotilnica za PR na op{tinite<br />
Pozitivno spravuvawe so krizata<br />
-poen za op{tinata<br />
„Krizno komunicirawe, strategija i dejstvuvawe” be{e<br />
nose~kata tema na rabotilnicata na ~lenovite na<br />
Mre`ata na lica za odnosi so javnost na op{tinite, {to<br />
ZELS ja organizira{e vo Mavrovo i koja e treta po red,<br />
od predvidenite ~etiri rabotilnici vo oblasta na komunikaciite,<br />
vo ramkite na Proektot „Samostojnost na<br />
ZELS i uslugi (faza 2)” podr`an od [vajcarskata agencija<br />
za razvoj (SDC).<br />
Ovaa tema predizvika golem inters kaj ~lenovite na<br />
Mre`ata na PR licata, istaknuvaj}i deka }e im bide od<br />
golema polza vo uslovi koga mediumite bespo{tedno baraat<br />
informacii i „napa|aat” golem broj na op{tini, osobeno<br />
vo domenot na nivnoto finansiko i transparentno<br />
rabotewe. Be{e uka`ano deka sekoja op{tina bi trebalo<br />
da ima lice za odnosi so javnost, predvideno i so odredbite<br />
za sistematizacijata na vrabotenite vo op{tinite,<br />
utvrdeno od Agencijata za dr`avni slu`benici. Vo uslovi<br />
na kriza, op{tina bi trebalo da ima prethodno razraboteno<br />
pove}e planovi za dejstvuvawe vo kriza, odnosno<br />
bi bilo polezno prethodno da gi predvidi i proektira<br />
oblastite vo koi op{tinata bi bila najranliva i lesna<br />
meta za mediumski napad. Be{e potencirano deka od<br />
posebno zna~ewe e navremenoto formirawe na krizen<br />
{tab, so imenuvani ~lenovi, koi }e gi imaat informaciite,<br />
}e ja podgotvuvaat strategijata za dejstvuvawe i }e<br />
upravuvaat so krizata. Anga`iraniot media –ekspertot<br />
osobeno potencira deka sekoja kriza treba da bide iskoristena<br />
vo sopstvena polza, odnosno pozitivnoto spravuvawe<br />
so krizata mo`e samo da dade pozitivni poeni za<br />
op{tinata, a ne da se do`ivee fijasko i da ima negativni<br />
posledici za op{tinata. Pri toa bea izneseni i odredeni<br />
prakti~ni primeri kade prisutnite rabotea na poleto<br />
na sovladuvawe na nametnati primeri na kriza.<br />
Na rabotilnicata, ~lenovite na Mre`ata na lica za<br />
odnosi so javnost na op{tinite, formirana pri ZELS,<br />
isto taka, razmenija i informacii za aktivnosti vo<br />
svoite op{tini, za problemite so koi se soo~uvaat vo<br />
raboteweto, pobaraa soveti od svoite kolegi za nadminuvawe<br />
na odredeni sostojbi. Bea izneseni i idei za<br />
ponatamo{nata rabota na Mre`ata i za neophodnosta<br />
od nadograduvawe na licata za odnosi so javnost koi<br />
rabotat vo op{tinite. Tie istaknaa deka tokmu PR-ite,<br />
koi treba da pretstavuvaat ogledalo na op{tinata pred<br />
mediumite, odnosno pred javnosta, ne posetuvaat re~isi<br />
nikakvi obuki. Pri toa izrazija golemo zadovolstvo od<br />
aktivnostite {to ZELS gi prezema na ova pole. Od diskusiite<br />
proizleze i zaklu~okot deka mal broj op{tini<br />
posvetuvaat vnimanie na nadograduvawe i obu~uvawe na<br />
svoite PR lica.Materijata za odnosi so javnost e navistina<br />
kompleksna, postojano promenliva i bara licata<br />
za odnosi so javnost postojano da gi sledat promenite i<br />
sovremenite dostignuvawa na ova pole. Za toa e potrebno<br />
prezemawe na kontinuirano nadograduvawe na sposobnostite<br />
i ve{tinite za odnosi so javnost, kako i razmena<br />
na iskustva od kolegite od op{tini kako od na{ata zemja<br />
taka i od op{tinite od zemjite vo Evropa i regionot.<br />
19<br />
ZELS organizes Workshop on Municipal PR<br />
Positive Crisis Management<br />
– a Score for the Municipality<br />
“Crisis communication, strategy and action” was the main<br />
topic of the Workshop held for the members of the Municipal<br />
Public Relations Officers’ Network, which ZELS organized in<br />
Mavrovo. This was the third of the four workshops envisaged<br />
in the sphere of communications as part of the “ZELS’<br />
Independence and Services (Phase 2)” Project, which is supported<br />
by the Swiss Agency for Development (SDC).<br />
The topic caused great interest among the PR Network’s<br />
members, who underlined that it would be of great benefit<br />
to them in conditions where the media ruthlessly sought<br />
information and “attacked” a large number of municipalities,<br />
particularly with regard to their financial operations<br />
and transparency. It was pointed out that each municipality<br />
should have a PR officer, as envisaged by the regulations<br />
concerning municipalities’ staffing system and established<br />
by the Agency for Public Servants. In crisis conditions, the<br />
municipalities should have previously elaborated plans for<br />
action in a situation of crisis, i.e. it would be useful to predict<br />
in advance the spheres in which they would be most vulnerable<br />
and easy targets for media attacks. It was stressed that<br />
timely formation of crisis headquarters was of particular importance,<br />
with appointed members who will have the information,<br />
prepare the strategy for action and manage the crisis.<br />
The media expert engaged at the Workshop underlined<br />
that the municipalities should use each crisis to their own<br />
benefit, i.e. the positive crisis management may only bring<br />
positive scores to the municipalities and save them from a<br />
fiasco or negative consequences. Also presented on this occasion<br />
were some practical examples, which the participants<br />
used to exercise dealing with imposed crisis cases.<br />
At the Workshop, the members of the Municipal Public Relations<br />
Officers’ Network, formed at ZELS, also exchanged<br />
information on the activities in their municipalities and the<br />
problems they encountered in their work, and sought advice<br />
from their colleagues on overcoming certain situations. Also<br />
presented were some ideas for the Network’s further action<br />
and the need for building the skills of the PR officers working<br />
in the municipalities. The participants stressed that the PR<br />
officers, who actually represented the municipalities before<br />
the media, i.e. the public, were virtually not attending any<br />
training. In this, they expressed great pleasure with the activities<br />
that ZELS was taking up in this regard. The discussions<br />
resulted in the conclusion that a small number of municipalities<br />
devote attention to upgrading and training of their PR officers.<br />
The PR work is really complex, keeps changing all the<br />
time, and seeks from the PR officers to constantly follow the<br />
changes and advanced accomplishments in this domain. This<br />
requires continuous upgrading of the skills and knowledge<br />
related to public relations, as well as exchange of experiences<br />
among the counterparts, both from the municipalities in<br />
the country and those of the municipalities in the counties of<br />
Europe and the region.