Tender for AMC of DSPT in Srinagar (Gwl.) - Webline

2. GENERAL TERMS AND CONDITIONS
2.1 Warranty of AMC of DSPTs shall start from the date of signing agreement/work order.
2.2 Terms and condition of AMC shall be applicable during contract period including imposition of
penalties. Amount for penalties will be deducted from the pending payments against or if that
amount is insufficient then by invoking the PBG available of AMC of from the charges due for
AMC.
2.3 It shall be mandatory for the bidders to undertake the Annual maintenance contract for one year
to be selected bidders has to submit a signed copy of the AMC agreement along with the work
order.
2.4 For this purpose the bidder shall quote all inclusive comprehensive AMC charges for each year.
However, service tax shall be paid extra as applicable.
2.5 The bidder shall intimate the contact number & address of service center where the complaints
regarding faults/defects are to be reported by the consignee/ field staff of BSNL.
2.6 An AMC agreement is to be signed between the GMTD office and the vendor before completion
of warranty period.
2.7 All safety measures are to be taken while doing the work.
2.8 All tools and man power required for AMC of DSPTs will be arranged by the vendor on his own
cost.
2.9 Preventive maintenance- Once in three month for checking functional aspects and adjustments.
This requirement can also be adjusted with corrective maintenance wherever possible.
2.10 Traveling expenses of DSPT vendor personal: Journey to location of DSPT unit and back and the
expenses on their boarding and lodging will be borne by DSPT vendor.
2.11 In case any additional man power or resources become necessary during AMC period will be
provided by the vendor without any extra charge.
2.12 Certification by the user circle – Official of BSNL on duty at site shall sign on customer call slip.
This will be taken as certificate for work done by vendor.
2.13 Complaints booked by DSPT customer through 199 (a charge free access to HUB) from DSPTs
or to direct dialing HUB Helpline no. These complaints shall be given by Hub team to SSAs
DSPT team by way of E mail/Fax.
2.14 The circle/ SSA may ensure the generation of the periodic management report at call centre for
monitoring of fault/ complaint and its rectification.
2.15 All other terms and condition of tender document will also apply.
2.16 Work Order will be issued on quarterly basis.
http://www.uttaranchal.bsnl.co.in/sg/ten_2_16_2_13.pdf