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212 F a l l 2 0 0 9 THE FOUR CONVERSATIONS Daily Communication That Gets Results Jeffrey Ford and Laurie Ford Most conversations to get things done at work are of one of four types-initiative conversations, conversations for understanding, performance conversations, or conversations for closure-but they are often done poorly or misused. This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively. A U G U S T 2 0 0 9 Business/Management Paperback • 240 pp ISBN-13: 978-1-57675-920-2 $19.95 Jeffrey Ford (Columbus, OH) currently serves as Associate Professor of Management in the Fisher College of Business at Ohio State University in Columbus, Ohio. Laurie Ford is an independent management consultant and owner of Critical Path Consultants. S E C O N D E D I T I O N , R E V I S E D A N D E X PA N D E D CULTURAL INTELLIGENCE Living and Working Globally David C.Thomas and Kerr Inkson As the world grows more connected every day, the need also grows for an updated edition of this classic guidebook to help navigate the ever-expanding cultural mazes of a truly globalized world. A U G U S T 2 0 0 9 Berrett-Koehler • Business Paperback • 240 pp ISBN-13: 978-1-57675-625-6 $24.95 Cultural Intelligence teaches a universal set of techniques and people skills that will allow you to adapt quickly to, and thrive in, any cultural environment. This extensively revised second edition features new real-life examples of CQ working well, drawn from a rich range of cultures and situations. David C.Thomas is Professor of International Management at Simon Fraser University, Canada. Kerr Inkson is Professor of Management at the University of Otago, New Zealand.
B e r r e t t - K o e h l e r 213 WHALE DONE PARENTING How to Make Parenting a Positive Experience for You and Your Kids Ken Blanchard,Thad Lacinak, Chuck Tompkins, and Jim Ballard What does raising children have to do with training killer whales? More than you'd think. Mega-selling author Ken Blanchard teams up again with hisWhale Done coauthors to show how positive reinforcement techniques used by trainers at Seaworld can help parents bring out the best in their children. * Offers five simple and effective principles for coping with any parenting challenge * Based on actual killer whale training techniques * Story format makes this an unusual and entertaining approach for a parenting book. Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. Thad Lacinak has more than 29 years of marine mammal training and management experience and is currently Vice President and Corporate Curator for one of America's foremost marine parks. Chuck Tompkins is Vice President of Animal Training at SeaWorld Orlando. Jim Ballard has written a number of inspirational books, including Mind Like Water and What's the Rush? S E P T E M B E R 2 0 0 9 Berrett-Koehler • Parenting Paperback • 168 pp ISBN-13: 978-1-60509-348-2 $14.95 S E C O N D E D I T I O N , R E V I S E D, U P DAT E D A N D E X PA N D E D THE SECRET What Great Leaders Know -- And Do Ken Blanchard, and Mark Miller In the now classic business fable, "The Secret", Debbie, a struggling leader finds herself about to lose her job due to poor performance. In a desperate attempt to save her career, she enrolls in a new mentoring program offered by her company. Much to her surprise, Debbie finds her mentor is the president of the company (Jeff Brown). Debbie decides that all she needs is the answer to one question, 'What is the secret of great leaders?' Over the next 18 months Jeff explains to Debbie that the secret is rooted in an attitude. He tells her that she must be willing to become a serving leader rather than a selfserving leader.The secret is that all great leaders Serve.The story unfolds as Debbie learns and applies each of these imperatives with her team.As a result, Debbie's team goes from worst to first.They become the highest performing team within the company. In the end, Debbie understood that all the changes and improvements were the result of the choices she made as a leader. She realized that to Serve is a choice. Debbie decided once and for all, she would no longer be a self-serving leader, she would be a serving leader! Ken Blanchard is founder and Chief Spiritual Officer of the Ken Blanchard Companies. Mark Miller worked his way up from hourly worker to Vice President of Training and Development at Chick-fil-A, a fast-food chain with over 1,400 locations. O C T O B E R 2 0 0 9 Business/Leadership Hardcover • 144 pp ISBN-13: 978-1-60509-268-3 $19.95
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