Electronic Miscellaneous Document - Amadeus Qatar

Electronic Miscellaneous 

Document 

User Guide

Electronic Miscellaneous Document 

User Guide 

Document control 

Security level 

Company 

Department 

Author 

Reviewed by 

Approved by 

Amadeus Qatar W.L.L 

Products & Solutions 

Muhammad Zafar Minhas 

Date 

Date 

Version Date Change Comment By 

July 2013 

Page 2 of 174 

Amadeus Qatar W.L.L


User Guide 

Table of Contents 

Table of Contents ............................................................................... 3 

INTRODUCTION .................................................................................. 5 

BENEFITS 5 

List of Airlines per country ................................................................ 6 

List of Countries per airline ............................................................... 6 

List of Services offered by an airline ................................................. 7 

Detailed information on services offered by an airline .................... 8 

EMD TYPES ......................................................................................... 9 

Standalone EMD – EMD-S 9 

Associated EMD – EMD-A 9 

EMD COUPON STRUCTURE 10 

REASON FOR ISSUANCE CODE – RFIC 11 

REASON FOR ISSUANCE SUB CODES – RFISC 12 

RFIC AND RFISC USED IN TRANSATIONAL STORE MISCELLANEOUS 12 

QATAR AIRWAYS SERVICES AVAILABLE FOR EMD 13 

CHARGEABLE SERVICES .................................................................16 

USING SPECIAL SERVICE REQUESTS 17 

CREATE SPECIAL SERVICE REQUEST ELEMENT 17 

USING MANUAL AUXILIARY SEGMENTS 18 

CREATE SERVICE SEGMENT ELEMENT 18 

TRANSITIONAL STORED MISCELLANEOUS DOCUMENTS ...........19 

MANUALLY CREATE A TSM TYPE P 19 

OPTIONS TO CREATE TSM-P 25 

DISPLAY TRANSITIONAL STORED MISCELLANEOUS DOCUMENT 26 

OPTIONS FOR DISPLAYING TSM-P 27 

UPDATING TRANSITIONAL STORED MISCELLANEOUS DOCUMENT 28 

OPTIONS FOR UPDATING TSM-P 29 

UPDATING FARE ELEMENTS 36 

GRAPHICAL MODE 41 

DLETING TSM-P 48 

OPTIONS FOR DELETING 48 

DELETING TSM-P STORED INFORMATION 49 

OPTIONS 49 

REMOVING THE TSM-P PC FLAG 50 

OPTIONS 50 

DISPLAYING THE TSM-P HISTORY 51 

OPTIONS 51 

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User Guide 

ISSUING AN EMD ...............................................................................52 

ASSOCIATED EMD IN THE E-TICKET RECORD 56 

OPTIONS FOR ISSUING EMD 57 

EMD RECORD ....................................................................................58 

DISPLAYING EMD RECORD 58 

DISPLAY EMD RECORD WITHOUT RETRIEVED PNR 60 

OPTIONS 60 

EMD RECORD HISTORY ...................................................................61 

OPTIONS 62 

EMD ISSUANCE SCENARIOS ...........................................................63 

STANDALONE TYPE 63 

ASSOCIATED TYPE EMD 67 

COMBINED STANDALONE AND ASSOCIATED TYPES EMD 78 

MULTI PASSENGERS WITH SAME RFIC 88 

MULTI PASSENGERS WITH SAME RFISC 101 

MLTI-LEGS FLIGHTS WITHOUT STOPOVER 114 

REISSUING EMD .............................................................................. 126 

REVALIDATION 126 

AUTOMATIC REISSUE EMD 132 

MNUALLY REISSUE AN EMD 133 

EMD TO EMD 134 

E-TICKET TO EMD 144 

EMD TO E-TICKET 156 

CANCEL / VOID ISSUED EMD ......................................................... 162 

OPTIONS: 162 

VOIDING AND AUTO DISASSOCIATION 163 

REFUNDING EMD ............................................................................ 167 

REPRINTING & EMAILING AFTER EMD ISSUANCE ...................... 171 

REPRINTING EMD 171 

EMAILING EMD PASSENGER RECEIPT 171 

Glossary ........................................................................................... 174 

Page 4 of 174 



INTRODUCTION 

User Guide 

The Amadeus Electronic Miscellaneous Document (EMD) is an industry standard 

solution which enables agents to issue documents for travel related services(Excess 

baggage charges, Miscellaneous Charges, Penalty fees, Residual value, Lounge 

access charges, etc..), in replacement of the MCO (Miscellaneous Charges Order). 

The EMD is the Industry standard electronic version which will additionally enable 

agents to collect ancillary services. 

IATA DEFINITIONS: 

“The Electronic Miscellaneous Document (EMD) is the new Industry standard 

method to document the sale, and track usage of charges collected outside of 

a ticket (e.g. Residual value, Excess baggage charges, miscellaneous 

charges…).” 

“The Services sold using an EMD may be linked to the Flight coupon (Pet in 

cabin, Excess baggage, Vegetarian meal, etc.), but not necessarily (Train 

ticket, Taxi, Car rental, Rebooking fees, etc.).” 

IATA has set a target of 100% EMD for Travel Agencies by the end of 2013. 

BENEFITS 

The Amadeus Electronic Miscellaneous Document (EMD) is the solution for travel 

agencies to facilitate the sale of travel related services, using the latest electronic 

Industry standard, fully integrated in Amadeus system. 

‣ One single way to issue all travel related services. 

‣ High product flexibility fully integrated in Amadeus system (in PNR and 

automatically reported into the sales report and the Back Office systems). 

‣ Real time and secured information throughout the whole EMD life cycle. 

‣ The account able document used for the sale of Ancillary Services policy. 

‣ Better customer service thanks to electronic technology (no loss of paper and 

passenger timesaving) 

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User Guide 

The EMD user Guide aim is to provide Amadeus travel agents with the list of airlines 

and markets deploying EMD through Amadeus distribution channel. 

List of Airlines per country 

To display the list of airlines those have opened their EMD to Amadeus distribution in 

a given country. EGVD/Ccc 

Where: 

EGVD 

C 

cc 

Transaction code for Display the list of Airlines per country 

Indicator for the country 

Two letters ISO country code 

For Example: EGVD/CQA 

List of Countries per airline 

To display by Airline the list of countries for which EMD is deployed through 

Amadeus distribution channel. EGCD/Vaa 

Where: 

EGCD 

V 

aa 

Transaction code for Display the list of countries per airline 

Parameter to indicate the Validating Carrier 

Two alpha numeric Airline IATA code 

For Example: EGCD/CQR 

Page 6 of 174 



List of Services offered by an airline 

User Guide 

To display list of services offered by a specific airline through Amadeus distribution 

channel. EGSD/Vaa 

Where: 

EGSD 

V 

aa 

Transaction code for Display the list of EMD services 

offered by an airline 

Parameter to indicate the Validating Carrier 

Two alpha numeric Airline IATA code 

For Example: EGSD/VQR 

Page 7 of 174 



Detailed information on services offered by an 

airline 

User Guide 

To access detailed information on services offered by an airline from the displayed 

list: EGSD/Ln 

Where: 

EGSD 

L 

n 

Transaction code for Display the list of EMD services 

offered by an airline 

Parameter to indicate the line of the service in the previous 

display 

Line number of the displayed EMD service index 

For Example: The required service is on line number 2, Entry: EGSD/L2 

Page 8 of 174 



EMD TYPES 

User Guide 

There are two types of EMD, the standalone EMD (EMD-S) and the associated 

EMD (EMD-A) that can be associated to e-ticket coupons. The two types differ in 

their behaviour and usage. Here are the main characteristics: 

Standalone EMD – EMD-S 

‣ Fully replace the paper Automated and Virtual MCO (Miscellaneous Charges 

Order) 

‣ Not intrinsically linked to the ticket 

‣ Can be issued in connection with ticket (as a reference) 

‣ Can be consumed at different stages (At Issuance, At Change of status 

time…) 

Examples: Vouchers, Residual Value 

Associated EMD – EMD-A 

‣ Directly linked to individual flight coupon 

‣ Used to collect charges used at the same time that flight coupon (both coupon 

status synchronized) 

‣ Can be automatically or manually associated and disassociated from an E- 

Ticket 

Examples: Meal, Excess baggage 

Page 9 of 174 



EMD COUPON STRUCTURE 

User Guide 

An EMD may contain up to 16 coupons, where up to 4 coupons can have the same 

EMD number. If an EMD contains more than 4 coupons, a conjunction EMD must be 

issued (up to four consecutive EMD numbers). 

Each EMD coupon contains the following information: 

‣ Reason For Issuance Code - RFIC - belongs to the same RFIC as all the 

coupons of the EMD). 

‣ Reason For Issuance Sub-code - RFISC - can be different to other EMD 

coupons 

Coupon status: 

(For example: O = Open for use, F = Flown/Used, R = Refunded, V = Void, 

A = Airport control, E= Exchanged/Reissued, C= Checked-in, S= Suspended ) 

The EMD coupon status indicates the current usage of the service or fee. When an 

EMD is associated to an e-ticket, the coupon status change of the e-ticket and the 

EMD coupons is synchronized. 

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User Guide 

REASON FOR ISSUANCE CODE – RFIC 

The Reason-For-Issuance Code (RFIC) defines which group of services an EMD 

belongs to. 

The RFICs are compliant with the IATA standard. 

Following are the list of the Reason-For-Issuance codes (RIFC) for EMD that are 

currently used by IATA and the airlines: 

RFIC Code Description Examples 

A Air Transportation Charter, Involuntary, 

Downgrading, Upgrading 

B Surface Transportation/ Bus, Car Hire 

Non-Air Services 

C Baggage Angling Equipment, Biking 

Equipment 

D Financial Impact Booking Fee, Refundable 

Balances 

E Airport Services Check-In, Lounge Access 

F Merchandise T-Shirts 

G Inflight Services Sleeper, Berth, Beverage 

I 

For individual Arline use 




User Guide 

REASON FOR ISSUANCE SUB CODES – RFISC 

The RFIC can have multiple Reason-For-Issuance Sub-Codes (RFISCs) and are 

Airline specific. 

Here is an example: 

The RFIC for Surface Transportation is B and RFISC for QR Holidays Deposit is 

QRH 

The following RFISCs can be used by the airlines. 

RFIC Code RFISC code Examples 

B 0BP Tour and Land arrangement 

C 99L Biking Equipment 

C GOL Golf Equipment 

D 992 Ticket Amendment Fee 

D 995 Cancellation Fees 

E 0BX Lounge Access 

T SUR Surface Transportation 

RFIC AND RFISC USED IN TRANSATIONAL STORE 

MISCELLANEOUS 

When create a Transitional Stored Miscellaneous (TSM) document for an EMD, 

the system creates a type P (Pricing Quotation Record) TSM, also called TSM-P. 

The RFIC and RFISC and their description are automatically filled in the TSM-P. 

All services contained in an EMD belong to the same reason for issuance. 

An EMD may contain only one RFIC but several RFISCs for different services or 

fees. Each EMD coupon is based on the RFISC. 

An EMD cannot contain both chargeable special service requests (SSRs) and 

manual auxiliary segments (SVCs) in one TSM-P. The system automatically 

performs a split when the TSM-P is created. 




User Guide 

QATAR AIRWAYS SERVICES AVAILABLE FOR EMD 

The List of Qatar Airways Services available for Travel Agencies: 

Service Code Description RFIC RFISC EMD Type 

AVIH Animal in Hold C 0BS A 

BIKE Bike C 99L A 

FISH Fishing Equipment C FIS A 

GOLF Golf Equipment C GOL A 

PETC Pet in Cabin C 0BT A 

PYMT Deposits and Down payments D 997 S 

SKIE Ski C SKI A 

SPEQ Sporting Equipment C SPQ A 

WEAP Weapon/Sporting Firearms C 0ED A 

QRHD QR Holidays Deposit B QRH S 




User Guide 

AVIH/PETC 

Both these RFISC have to be added using the SSR code, i.e.; AVIH & PETC. These SSRs 

are not auto confirmed. Agents need to contact their nearest QR office to complete all 

formalities related to AVIH & PETC. These EMDs can only be issued for flights operated by 

QR and QR flights booked with a QR prefix. Since this EMD is an associated one, interlining 

is out of scope. This EMD is an Associated EMD (EMD-A). 

- All QR EMDs are non-interlinable. 

- QR EMDs may not be issued for QR prefixed flights operated by an OAL. 

- QR EMDs may not be issued for flights Marketed by OAL and operated by QR 

- QR EMDs may not be issued in connection with an OAL document even though the 

flight is operated by QR with a QR flight number. 

- Exchange/Reissuance of EMD is permitted for the same service only. 

- Exchange/Reissuance is permitted to equal or higher amount and not a lower one. 

- If the passenger is not using the EMD, it is mandatory to disassociate the EMD 

from the e-ticket as the EMD coupon would be marked as flown along with the 

e-ticket coupon and no refund will be allowed on such used EMD. 

BIKE/GOLF/FISH/SKIE/SPEQ/WEAP 

All the above RFISC have to be added using the SSR code. These SSRs are not auto 

confirmed. To have these SSRs confirmed Agents need to contact their nearest QR office 

to complete all formalities related to the type of service. These EMDs can only be issued for 

flights operated by QR and QR flights booked with a QR prefix. Since this EMD is an 

associated one, interlining is out of scope. This EMD is an Associated EMD (EMD-A). 


- QR EMDs may not be issued for QR prefixed flights operated by an OAL. 

- QR EMDs may not be issued for flights Marketed by OAL and operated by QR 

- QR EMDs may not be issued in connection with an OAL document even though the 

flight is operated by QR with a QR flight number. 



- If the passenger is not using the EMD, it is mandatory to disassociate the EMD 

from the e-ticket as the EMD coupon would be marked as flown along with the 

e-ticket coupon and no refund will be allowed on such used EMD. 




User Guide 

PYMT 

This SVC code is intended to be used for any Group deposit other than deposits 

related to QR Holidays. This EMD is a Stand-Alone EMD (EMD-S). 


- The EMD needs to be forwarded to QR’s Station Group Desk for further action. 



- Maximum value of an EMD should not exceed USD10,000. 

QRHD 

This SVC code is for Deposits related to any QR Holidays transaction. This EMD is a Stand- 

Alone EMD (EMD-S). 


- The EMD needs to be forwarded to QR Holidays if the Agent is in DOH or to the 

nearest QR Sales office outside DOH for further action. 



- Maximum value of an EMD should not exceed USD10,000. 




CHARGEABLE SERVICES 

User Guide 

Airlines can charge for services, Special meals, Excess baggage, Sports equipment, 

Seat reservations, Lounge access, and so on. Airline chargeable services codes you 

must use when booking these services in Amadeus. 

There are service codes that are IATA-standard, for example, XBAG for excess 

baggage, PETC for Pet in Cabin, VGML for Vegetarian Vegan Meal, and so on. 

However, many airlines have their own individual service codes. The cost of a 

service is airline specific. 

The EMD is created via a booking of services with a SSR (Special Service Request) 

or a SVC (Manual Auxiliary Segment) containing a SERVICE CODE corresponding 

to a couple of data elements: 

The service code and way to book the services will be defined and communicated by 

airlines to travel agencies. 

Depending on whether the service is PNR flight segment associated or not, it should 

be booked, with the relevant airline service code, via: 

‣ A Special Service Request element (SSR), when the service is PNR flight 

segment associated. 

‣ A manual auxiliary segment called Auxiliary Service Element (SVC), when the 

service is not PNR flight segment associated. 




User Guide 

USING SPECIAL SERVICE REQUESTS 

If you want to book a chargeable service that is associated to a flight segment, a 

special meal, excess baggage, sports equipment or a pet in cabin, for example, you 

use a Special Service Request (SSR) element. 

When create an SSR element and you don't enter segment association (/S), the SSR 

element is created and automatically associated to all the flight segments in the 

PNR. 

If the SSR element is airline-specific, you must enter the two-character airline code 

in your SR entry. 

If you want to create an SSR element for specific passengers only, you must enter 

passenger association (/P). 

CREATE SPECIAL SERVICE REQUEST ELEMENT 

For example: SSR element for Pet in Cabin (AVIH): 

1- Enter the Name element and book flight segment. 

2- Create SSR element, Format: SR NN1-/Pn/Sn 

For Example: Animal in Hold: enter: SRAVIHNN1-1DOG IN KENNEL 

DIM108X70X78MS TTL WT32KGS BREED-DOBERMAN/S2/P1 

System Response: 

3- You can now create a Transitional Stored Miscellaneous (TSM) document of 

the type P for the EMD, the TSM-P, to enter the pricing information and to 

prepare the EMD for issuance. It is recommended that you create the TSM-P 

when the service is confirmed (status code HK). 




User Guide 

USING MANUAL AUXILIARY SEGMENTS 

For standalone services that do not need to be associated to a flight segment, like 

Lounge access, Airline vouchers, Mugs, T-shirts, Deposits, Down payments, Trip 

Insurance and so on, you enter a manual auxiliary segment (SVC) in the PNR. 

This type of service segment must be entered with an HK (Holding confirmed) action 

code and it can be associated to one passenger only. 

The system creates a service segment (SVC) that is not sent to the airline system 

and not transmitted to the airline's Departure Control System (DCS). This means that 

it is not taken into account for reservation or booking purposes by the airline. 

Note: It is therefore not recommended to use a manual auxiliary segment for 

excess baggage, as the airline does not receive this information. 

When you file the PNR, the SVC segment is stored in the PNR and in the PNR 

history. You can associate an SSR FOID or an SSR FQTV element with an SVC 

segment. 

CREATE SERVICE SEGMENT ELEMENT 

For example: Manual Auxiliary Segment (SVC) for Deposits and Down payments. 

1. Enter Name element 

2. Create manual auxiliary segment, Format: IUHK1 - /Pn/Sn 

For example: Deposits and Down Payments: enter: IU QR HK1 PYMT-25% 

DEPOSIT FOR XYZ GROUP PNR/XXXYYY 


3. You can now create a Transitional Stored Miscellaneous (TSM) document of 

the type P for the EMD, the TSM-P, to enter the pricing information and to 

prepare the EMD for issuance 




TRANSITIONAL STORED MISCELLANEOUS 

DOCUMENTS 

User Guide 

The TSM-P is a Transitional Stored Miscellaneous (TSM) document of the Type P 

(Pricing Quotation Record). It is automatically created and priced by the system 

when you make a confirmed pricing entry for Amadeus Airline Ancillary Services or 

manually created and priced without Ancillary services. 

‘’It contains the required PNR, pricing, and chargeable service information to issue 

an EMD’’ 

Please note that Amadeus is using the term of "Chargeable Services" in Ancillary 

Services context only. Basically EMD is a new services support (like VMCO before) 

but it is independent from "Chargeable Services" which is handled by Ancillary 

Services (which is an independent product). This means that the term of 

"Chargeable Services" has to be used with Ancillary Services only. With this 

product, airlines have to file some pricing record by ATPCO and services are pricing 

automatically. 

Like Transitional Stored Ticket (TST), after you have created a TSM-P, you can 

update it, display it and manually delete it. You can set and remove the TSM-P 

confidentiality, remove the TSM-P PC Change Flag, and display the TSM-P history. 

MANUALLY CREATE A TSM TYPE P 

Before you can manually create a TSM-P, you must enter a passenger name 

element and a service element in the PNR. The service element can either be a 

Special Service Request (SSR) element or a manual Auxiliary Segment (SVC). 

The chargeable service should be confirmed (status HK). 

Note: if a service is not confirmed and has, for example, the status UN, UC or 

NO, it may be removed from the PNR and from the TSM-P when the PNR is 

filed and may result in the deletion of the TSM-P without prior warning. 




User Guide 

For Example: 

To create a TSM-P for all non-infant passenger types (Adults, Children, Youths, etc.) 

and all chargeable services in a PNR, enter: TMC/VQR 

Explanation: 

TSM type field with the TSM type P for Pricing Quotation Record 

When you create a TSM-P manually with the TMC entry, the system checks the 

service preferences table that the airlines maintain in Amadeus and creates a pricing 

quotation record with the Reason-For-Issuance Codes (RFICs) and the Reason- 

For-Issuance-Sub Codes (RFISCs) and their description, the EMD type (A for 

associated or S for standalone), and the properties of the EMD (Non-refundable 

indicator, Consumed-at-issuance indicator, if they are applicable). This information is 

automatically filled in the TSM-P. 

When the EMD is associated to a flight segment, the origin and destination, and the 

operating carrier codes are also filled in. 




User Guide 

Here is an example of a TSM-P for Animal in hold (AVIH) that will be transported as 

excess baggage. The following fields are automatically filled in the TSM-P when you 

enter TMC after the SSR element has been confirmed by the airline: 

Explanation: 

The TSM header line with the TSM number (1) and type (P), the Amadeus 

office ID of the creating office (DOHQR2900), the agent sign of the agent 

creating the TSM (RR) and the creation date (02JUN), the fare calculation 

pricing and reporting indicators (11), the EMD type (EMD-A for associated 

and EMD-S for a standalone EMD), and the two-character code of the 

validating carrier (QR). 

The passenger name and title (ASSOCIATED/EMD) 

The Reason-For-Issuance Code (RFIC: C/C) 

The Reason-For-Issuance Code description (Baggage) 

The Reason-For-Issuance Sub-Code (RFISC – 0BS) 

The Reason-For-Issuance Sub-Code description (ANIMAL IN HOLD) 

The two-character code of the operating carrier of this EMD coupon (QR) 

The line number identifier (L) and PNR line number (6) that you enter 

when you want to update the TSM-P information for a specific EMD 

coupon only. This is the line number of the SSR element or SVC segment 

in the PNR that the EMD is associated to. 

The origin airport code taken from the flight segment that the EMD is 

associated to (DOH) 

The destination airport code taken from the flight segment that the EMD is 

associated to (LHR) 




User Guide 

The TMC entry creates the TSM-Ps for all the non-infant passenger types (adults, 

children, youths, etc.) and all the chargeable services (SSRs and SVCs) in the PNR. 

All the chargeable services in a single EMD must have the same RFIC, but they may 

have different RFISCs. 

An EMD cannot contain SSRs for chargeable seats, and SVCs in one TSM-P. 

The system automatically performs a split when the TSM-P is created. 

If a single SSR is booked for multiple chargeable seat elements for multiple 

passengers, the system splits the TSM-Ps into one TSM-P per passenger. 

For Associated EMDs (EMD-A), the system splits the TSM-Ps if there are two 

services (EMD coupons) associated to the same flight segment. 

Note: If both services (AVIH and BIKE) had been associated to the same flight 

segment, the system would have created two separates TSM-Ps, as only one 

EMD coupon per TSM-P can be associated to the same flight segment. 

For Example: 

To create the TSM-P, Enter: TMC/VQR 





User Guide 

Here is an example where different TSM-Ps were created with the TMC entry for the 

different types of services (SVCs and SSRs), and where the system performed an 

automated TSM split. 

For Example: 

Explanation: 

SVC segment for PAYMENT (PYMT) 

SSR element for ANIMAL IN HOLD (AVIH) 

SSR element for BIKE (BIKE) 

To create the TSM-P with automated and split after the TMC entry: TMC/VQR 


Explanation: 

TSM-P 3 for the Fishing Equipment (PNR element line 7) 

TSM-P 4 for the Excess Baggage (PNR element line 8) 

TSM-P 5 for the Payment deposit (PNR element line 4) 




User Guide 

To create a TSM-P for all the infant passenger types in the PNR, you must enter the 

infant passenger type option (/INF) in your TMC entry. TMC/INF 

For Example: 

To create the TSM-P for Infants, enter: TMC/VQR/INF 


If you want to create a TSM-P for specific services only, you must enter the 

SSR/SVC line number selection option (/L). 

You can also use the passenger selection (/P) option to create the TSM-Ps for all the 

SSRs and SVCs that are associated to a specific passenger. 

The SVC segment number 4 of the PNR for Infant, enter: TMC/L4/VQR/INF 


Note: If you enter the passenger selection option (/P) but not the infant 

passenger type option (/INF) in your TMC entry, the system creates the TSM-Ps 

for the adult passenger types only. 




OPTIONS TO CREATE TSM-P 

You can use the following options to create TSM-Ps: 

Entry 

TMC/L8 

Description 

User Guide 

Creates a TSM-P for the SSR element/SVC segment in PNR 

line number 8 

TMC/P1 

TMC/INF 

TMC/INF/P1 

TMC/VQR 

Creates the TSM-Ps for all the SSR elements/SVC segments 

that are associated to passenger number 1 


that are associated to the infant passenger types in the PNR 


in the PNR for the infant associated to passenger 1 

Creates TSM-Ps for all the SSR elements / SVC segments in 

the PNR with Validating carrier (Validating Carrier is 

mandatory) 

After you have created a TSM-P with the TMC entry, the TSM is stored in the PNR 

when you end transaction (file the PNR). A TSM tag is then displayed in the PNR 

header line: 




User Guide 

DISPLAY TRANSITIONAL STORED MISCELLANEOUS 

DOCUMENT 

To display the Transitional Stored Miscellaneous document (TSM), you need a PNR 

with an SSR element or SVC segment, and a TSM-P that has been created and 

stored (TSM tag in the PNR header line). 

Here is an example of a Chargeable Service (SSR) for Excess Baggage Weight 

Concept (XBWT) on a round-trip flight with Qatar Airways (QR) for which a TSM-P 

has already been created and stored: 

To display TSM-P information, enter: TQM 

System Response 




Explanation: 

User Guide 

TSM header line with the TSM number (TSM 3), the TSM type (P), the Amadeus office 

ID (DOHQR2900), agent sign (RR) of the office/agent that created or last modified the 

TSM, the date on which the TSM was last modified (02JUN12), the fare calculation 

pricing and reporting indicators (12), the EMD type (EMD-A, A for associated EMD), and 

the two-character code of the validating carrier (QR for Qatar Airways). 

The passenger name and title (ASSOCIATED/EMD), the Reason-For-Issuance code (C) 

and description (BAGGAGE) as defined by the operating carrier 

The Reason-For-Issuance Sub code (0BS) and description (ANIMAL IN HOLD), the 

PNR line number of the SSR element (L6), the operating carrier code (QR), the coupon 

value (1990.00 as per issued currency QAR), and the origin (DOH) and destination 

(LHR) airport codes taken from the flight segment that the EMD is associated to. The 

Present-To (QATAR AIRWAYS) and Present-At information (DOHA) 

The excess baggage in KG (32) and the rate per unit (USD17.00). 

The Fare information: 

This section can contain the following information: 

The fare (USD544.00) and the fare indicator (F for First Issue) with the currency code in 

which the EMD was priced (USD). 

An equivalent fare amount field EQUIV ( QAR1990.00), If the EMD was issued in another 

currency, the exchange value (QAR1990.00), which is automatically calculated by the 

system (in this case the fare amount plus the new taxes), 

The TSM-P total amount (1990.00) including all taxes if any and the currency code 

(QAR) of the place of issuance an EMD. 

The Banking Selling rate (USD 1.00 = QAR 3.650000) 

The fare elements for the TSM-P. (FP-CASH) 

This section can contain, for example: 

The form-of-payment information (FP), the endorsement restrictions (FE), the tour code 

(FT), the fare discount (FD) information, the commission (FM), the originalissue/exchanged-for 

information (FO), the miscellaneous information (FZ) and the fare 

calculation information (FC). 

OPTIONS FOR DISPLAYING TSM-P 

If more than one TSM exists in the PNR, the TQM entry returns a TSM list. You can 

use the following entries to display a specific TSM. 

Entry 

TQM/M2 

TQM/P1 

Description 

Displays a specific TSM from the TSM list by TSM number. 

Displays a TSM for a specific passenger, if only one exists for 

this passenger in the PNR. 

Note: If more than one TSM exists for a passenger, use the 

TSM number selection option (/M). 

TQM/P2/INF Displays a TSM for the infant associated to passenger 2. 




User Guide 

UPDATING TRANSITIONAL STORED MISCELLANEOUS 

DOCUMENT 

You can update a TSM-P in Cryptic and GUI modes. Any changes that you make to 

the TSM are stored in the PNR at end of transaction. Depending on the RFIC and 

the airlines' settings in the Service Preferences Table, the TSM-P fields that you 

need to fill in before you can issue an EMD may vary. 

You use the TMI cryptic entry to insert or update information in a TSM-P. 

You can make TMI entries from the PNR or the TSM-P display. If there is more than 

one TSM in the PNR, you must indicate the TSM number or SSR element line 

number/SVC segment number for the coupon and field you want to update. 

Each TSM-P field has a unique letter identifier that you add to the TMI entry. With 

the exception of the Fare information, you can update the TSM-P fields in any order, 

separated by a slash. 

Note: You cannot update the validating carrier field (CARR) after the TSM-P 

has been created. 

All fields in two characters following the TMI entry are always followed by a dash 

(e.g. TMI/CV-440 TMI/FP-CASH...) and other TMI options no dash required (e.g. 

TMI/ADOHA, TMI/F1500…) 

For example: To update the coupon value field for a TSM-P, enter: TMI/CV-750 

Where: 

TMI 

/CV- 

440 

Transaction code 

Slash, Coupon Value field identifier (unique letter identifier), 

dash 

Coupon value 

Note: For the coupon value you cannot enter a currency 

code and coupon value as per issuance currency, For 

example issuance place is Doha, hence the coupon value is 

equivalent to QAR. 





OPTIONS FOR UPDATING TSM-P 

User Guide 

If there is more than one TSM in a PNR, you must enter the TSM number of the TSM 

that you want to update. The TSM numbers are displayed in the TSM index, when 

you enter TQM. 

If there is only one TSM per passenger in the PNR, you can select the TSM by 

entering the passenger association in your TMI entry. 

If you want to update a specific coupon of a multiple-coupon EMD, you must specify 

the line number of the service (SSR element or SVC segment) of the coupon that 

you want to update. Otherwise all the coupons of the TSM-P are updated by default. 

Entry 

TMI/M1/CV-440 

Description 

Updates the Coupon Value field in TSM-P number 1 (for all 

coupons) 

Updates the Coupon Value Field for the TSM-P that is 

associated to passenger 1 (for all coupons). 

TMI/P1/CV-440 

TMI/L6/CV-440 

TMI/ALL/INF/CV-50 

Note: You can use the passenger selection option, if only 

one TSM exists for this passenger in the PNR. If more than 

one TSM exists, you must use the TSM number selection 

option (/M) or the SSR element/SVC segment line number 

selection option (/L). 

Updates the Coupon Value field of the TSM-P for the SSR 

element/SVC segment in PNR line number 6 (for this 

specific coupon only) 

Updates the Coupon Value field for all the infant passenger 

TSM-Ps in the PNR (for all coupons) 

Note: You cannot combine the /P, /M and the /L selection options in one entry. 




DOCUMENT LEVEL 

You can update the TSM-P following fields of the EMD on document level. 

Field 

Identifier 

F,R,I,Y,U,W 

Field Name 

Fare with issue identifier: 

F for First Issue 

R for Reissue 

I for IT First Issue 

Y for IT Reissue 

U for BT First Issue 

W for BT Reissue 

Entry Format 

TMI/FQAR3500.00 

User Guide 

E Equivalent Fare Amount TMI/FUSD961.00/EQAR3500.00 

N 

Exchange Value 

(For a first issue this field is 

automatically calculated by the 

system. It equals the fare 

amount plus all the new taxes.) 

TMI/FUSD50.00/NQAR190.00 

RV- Refundable Value TMI/RQAR3500.00/RV-750.00/ 

WQARE0 

O, X Old (O) or New (X) Tax Amount TMI/RQAR150.00/X150.00DE/ 

W 

NF- 

Total Amount 

(For a first issue this field is 

automatically calculated by the 

system.) 

Net Fare Amount 

(The amount you enter must be 

less than the TSM equivalent 

amount or the fare amount. 

You can only use the Net Fare 

field together with an original 

form of payment element 

containing a net remit indicator 

and a selling fare. Example: 

FP NR+CASH/QAR1550.00. 

In addition, depending on your 

market, a Tour Code element 

may be required for net remit 

ticketing.) 

O380.00US/WQAR150.00 

TMI/RQAR150.00/X150.00DE/ 

O380.00US/WQAR150.00 

TMI/NF- QAR1550.00 

H Additional Information Field TMI/H DOG IN CRATE 

Note: You don't need to enter a currency code in your TMI entry, if you want 

to use the default currency. 




COUPON LEVEL 

You can update the TSM-P following fields of the EMD on coupon level. 

Field 

Identifier 

Field Name 

Entry Format 

User Guide 

CV- Coupon Value TMI/CV-100 

TMI/L6/CV-100 

D Present To 

TMI/DQATAR AIRWAYS 

TMI/L7/DQATAR AIRWAYS 

A 

CR- 

NB- 

NA- 

Present At 

Coupon Remarks 

Not Valid Before Date 

Not Valid After Date 

TMI/ALHR 

TMI/L6-7/ALHR 

TMI/CR-LOUNGE LOCATED IN 

T4 

TMI/L7,8/CR- LOUNGE LOCATED 

IN T4 

TMI/NB-15NOV11 

TMI/L6/NB-15NOV11 

TMI/NA-31DEC11 

TMI/L7/NA-31DEC11 

PC- 

KG- 

ER- 

IC- 

Excess Baggage 

(Pieces, or weight in KG) 

Rate per Unit 

(Weight/Piece) 

Issued in Connection with 

TMI/KG-25 

TMI/L7/KG-25 

TMI/PC-2 

TMI/L6/PC-2 

TMI/ER-QAR250.00 

TMI/L6,8/ER-QAR250.00 

TMI/IC-TKT1574400564781E1 

TMI/L6/IC-TKT1574400564781E1 




User Guide 

UPDATE COUPON VALUE 

For Example: The Coupon value is QAR1000 

Note: For the coupon value you cannot enter a currency code and coupon 

value as per issuance currency, for example issuance place is Doha, hence the 

coupon value is equivalent to QAR. 

Entry: TMI/CV-1000 


UPDATE PRESENT TO 

For Example: The EMD coupon is present to QATAR AIRWAYS, 

Entry: TMI/DQATAR AIRWAYS 


UPDATE PRESENT AT 

For example: The EMD coupon is present at DOHA, Entry: TMI/ADOHA 





User Guide 

UPDATE COUPON REMARKS 

For Example: 25% Deposit for UK Package 

Entry: TMI/CR- 25% DEPOSIT FOR UK PACKAGE 


UPDATE ADDITIONAL INFORMATION / REMARKS 

For Example: Breakfast included in the package 

Entry: TMI/HBREAKFAST INCLUDED IN THE PACKAGE 


UPDATE NOT VALID BEFORE DATE 

For Example: The Coupon not valid before date 15JUL13, Entry: TMI/NB-15JUL13 





User Guide 

UPDATE NOT VALID AFTER DATE 

For Example: The Coupon not valid after date 15AUG13, Entry: TMI/NA-15AUG13 


UPDATE ISSUED IN CONNECTION WITH 

For example: The cross reference for an e-ticket, Entry: TMI/IC- 

TKT15718106510015 


UPDATE EXCESS BAGGAGE 

For example: The excess baggage weight is 7KG (Weight Concept), Entry: TMI/KG- 

7 





UPDATE RATE PER UNIT 

For example: The rate per unit is USD11.00, Entry: TMI/ER-USD17.00 


User Guide 




UPDATING FARE ELEMENTS 

User Guide 

You can update fare elements (FE, FO, FT, FP, etc) for an EMD in the TSM-P only. 

Note: You cannot modify a fare element; you can only delete the old one and 

add a new one. You cannot add or delete the fare element information in the 

PNR; you must do this in the TSM-P mode. The fare elements for EMDs can 

only be updated at document level (for all the coupons of the EMD), not for 

individual coupons. 

You can add or delete one fare element at the time. 

Entry 

TMI/M1/FO-157- 

440056478E1DOH21MAR11/65210078 

TMI/M1/FO-157-4400564781DOH21MAR11 

/65210078/157-4400564789E1 

TMI/M1/FP-CASH 

TMI/ALL/FP-CASH 

TMI/M1/FP-O/CASH 

TMI/M2/FP-O/CASH+/CASH 

TMI/M1/FP-NR+CASH/QAR1500.00 

TMI/M1/FT-NRQ01500 

TMI/M3/FE- VALID ON QR ONLY 

TMI/FC-LON QR DOH QR BKK260.00 

QR DOH QR LON260.00USD520.00 

Description 

Updates the TSM-P number 1 with the original 

issue information. 

Updates the TSM-P number 1 with the original 

issue (original document) and the issued-inexchange-for 

(second reissue) information. 

Updates the TSM-P number 1 with the form of 

payment. 

Updates all the TSM-Ps in the PNR with the 

form of payment. 

Updates the TSM-P number 1 with the old 

form of payment. 

Updates the TSM-P number 2 with the old and 

the new form of payment. 

Updates the TSM-P number 1 with the net 

remit form of payment (net remit indicator NR 

and the selling fare in cash 

CASH/QAR1500.00). 

Updates the TSM-P number 1 with the net 

remit tour code. 

Update the endorsement restrictions for TSM-P 

number 3. 

Update the TSM-P for Fare construction string 




UPDATE FARE AMOUNT, FIRST ISSUE 

For example: The Fare Amount is QAR3650.00, Entry: TMI/FQAR3650.00 


User Guide 

UPDATE FARE AMOUNT AND TOTAL, REISSUE 

For example: The Fare Amount is QAR3650.00 and Total amount zero, 

Entry: TMI/RQAR3650.00/WQAR0.00 





UPDATE FARE AMOUNT AND EQUIVALENT AMOUNT, FIRST 

ISSUE 

For example: The Fare Amount is USD1000.00 and Equivalent Amount 

QAR3650.00, Entry: TMI/FUSD1000.00/EQAR3650.00 


User Guide 

UPDATE FARE AMOUNT AND EQUIVALENT AMOUNT, REISSUE 

For example: The Fare Amount is USD1000.00, Equivalent Amount QAR3650.00 

and Total Amount QAR0.00, Entry: TMI/RUSD1000.00/EQAR3650.00/WQAR0.00 





User Guide 

UPDATE BANK SELLING RATE 

For example: The Banker’s Selling Rate (BSR) is QAR3.65, Entry: TMI/K13.65 


UPDATE NET FARE 

For example: The Net Fare Amount is QAR 3000.00, Entry: TMI/NF-3000 


UPDATE TOUR CODE 

For example: The Tour code is DOHA102, Entry: TMI/FT-*DOH1A02 





User Guide 

UPDATE ENDORSEMENT 

For example: VALID ON QR SVCS ONLY – NON END 

Entry: TMI/FE-VALID ON QR SVCS ONLY – NON END 


UPDATE FORM OF PAYMENT 

For example: The Form of payment is CASH, Entry: TMI/FP-CASH 





User Guide 

GRAPHICAL MODE 

You can update TSM-P record in GUI mode 

To modify coupon information, Select MODIFY COUPON option 

Select the coupon for modification from COUPON option 




User Guide 

Update required information in each required box, COUPON VALUE, PRESENT TO, 

PRESENT AT 

Update Excess Baggage information, WEIGHT, RATE PER UINT and UPDATE 





User Guide 

Select second coupon for modification from COUPON option 

Update required information for second coupon and UPDATE 




User Guide 

Click on cross to exit from TSM-P record 

To save the changes, click YES option 




User Guide 

To update Fare, Endorsement, select MODIFY TSM option 

Update required information and select UPDATE option 




User Guide 


To enter Form of payment, select ADD TSM FOP option 

Select required Payment from list 




User Guide 

Select ADD option to update form of payment 


Click on cross to exit from TSM-P 

Save the changes in the PNR, Enter: RFA;ER 




DLETING TSM-P 

User Guide 

A TSM-P is automatically deleted when, For example, all the flight segments that are 

associated to the chargeable SSR elements of the TSM-P are cancelled, or when all 

the SSR elements or SVC segments for which a TSM-P has been created are 

cancelled. 

Note: TSM-P is only deleted when all the services (SSR elements or SVC 

segments) that are related to the TSM-P have been cancelled. 

You can, however, manually delete a TSM-P. 

In the case the TSM-P is set to confidential, only authorized offices can delete the 

TSM-P. 

When you manually delete a TSM-P, the deletion is effective as soon as you file or 

file and redisplay a PNR with the ET or ER entry. 

To manually delete a TSM-P, if only one exists in the PNR, enter: TMX 

OPTIONS FOR DELETING 

If more than one TSM-P exists in the PNR, you must either enter the TSM number 

that you want to delete, the passenger number, or the /ALL option. 

Entry 

Description 

TMX/M1 Deletes the TSM-P number 1. 

TMX/P1 

Deletes all the TSM-Ps for a specific passenger. 

TMX/P1/INF Deletes the TSM-Ps for the infant associated to passenger 1. 

TMX/ALL 

Deletes all the TSM-Ps in the PNR. 

Note: You cannot combine the passenger selection (/P) and the TSM number 

selection option (/M) in one entry. 




User Guide 

DELETING TSM-P STORED INFORMATION 

You can also delete the information that is stored in a TSM-P field; enter the TMI 

entry and the TSM field identifier. You can delete the information for up to three 

TSM-P fields in one entry. 

OPTIONS 

Following are the delete option for TSM-P 

Entry 

TMI/D 

TMI/CV- 

TMI/D/A/CV- 

Description 

Deletes the information that is stored in the Present To field of the 

TSM-P. 

Deletes the information that is stored in the Coupon Value field of the 

TSM-P. 

Deletes the information that is stored in the Present To, Present At and 

Coupon Value fields. 

TMI/F 

TMI/M1/D/CV- 

TMI/L9/D/CV- 

TMI/ALL/D 

Note: You can delete up to three items in one entry. 

Deletes the entire fare and tax information. 

Deletes the information that is stored in the Present To and Coupon 

Value fields of the TSM-P number 1. 

Deletes the information that is stored in the Present To and Coupon 

Value fields of the TSM-P for the SSR element/SVC segment in PNR 

line number 9. 

Deletes the information that is stored in the Present To field of all the 

TSM-Ps in the PNR. 

You can update and delete TSM-P information in one entry. 

For example: TMI/M1-2, 3/DQATAR AIRWAYS/ALHR /CV- 




REMOVING THE TSM-P PC FLAG 

A TSM-P can be automatically modified or you can manually modify it. 

User Guide 

When a chargeable service (SSR element or SVC segment) is cancelled from the 

itinerary and with this from the TSM-P, the system automatically adds a PNR 

Change flag 'PC' to the TSM-P. 

The 'PC' flag is a warning to check the stored fare and to make sure it still applies to 

the passenger and the services in the itinerary. It must be removed before you can 

issue an EMD. 

To remove the ‘PC’ flag, if only one TSM-P exists in the PNR, enter: TMF 

OPTIONS 

Following are the ‘PC’ flag removal options. 

Entry 

Description 

TMF/M1 Removes the FLAG from TSM-P number 1 

TMF/ALL 

Removes the FLAG from all the TSM-Ps in the PNR 




DISPLAYING THE TSM-P HISTORY 

The TSM-P history records additions, changes and deletions from a TSM-P. 

The history is recorded when you file the PNR. 

There are two types of TSM history: Current and Deleted. 

User Guide 

CURRENT HISTORY 

The Current TSM history contains all additions, changes, and deletions that you 

made to the TSM, such as updates resulting from TMI entries. 

DELETED HISTORY 

The Deleted TSM history contains deleted TSMs. 

TSM-Ps deleted, for example, when: 

‣ A chargeable SSR element or an SVC segment is canceled 

‣ The passenger for whom the TSM was created is canceled from the PNR 

When a TSM is deleted, the original TSM number is allocated to the deleted TSM 

and cannot be used for a new TSM. 

To display the TSM-P history when only one TSM exists in the PNR, enter: TMH 

OPTIONS 

Following are the options to displaying TSM-P history 

Entry 

TMH/M1 

TMH/L9 

Description 

Displays the TSM history from the TSM index by TSM number. 

Displays the history from the PNR or from the TSM index for the 

service in PNR line number 9 (SSR element or SVC segment 

number). 




ISSUING AN EMD 

User Guide 

Before you can issue an EMD, you must have a PNR with a chargeable service 

(SSR element or SVC segment) and a TSM-P for the service. The mandatory fields 

of the TSM-P must have been filled in. The validating carrier must allow EMD 

issuance for travel agents. 

You can issue an EMD from a newly created or retrieved PNR. You can issue up to 

four EMDs in conjunction. For associated EMDs (EMD-A), one EMD coupon is 

required per flight segment (City Pair). 

To issue an EMD you use the TTM entry. 

If one or more SSR element or SVC segment has already been issued in a PNR and 

you enter the TTM entry, the system issues all the remaining un-ticketed SSR 

elements and SVC segments in the PNR. If the issuance request of an EMD is 

successful, you receive the system response: 'OK EMD'. 

When you issue the e-ticket before you issue the associated EMD (EMD-A) or when 

you make the combined TTP/TTM entry, the Issued-In-Connection-With field (ICW) 

in the TSM-P of an EMD-A for a chargeable SSR element is automatically updated 

with the e-ticket number and the coupon association. 




User Guide 

Following are the steps to issuing an EMD. 

1. Retrieve the PNR, for example by record locator, enter: RT 7H3387 


Where: 

A TST has been created and stored in the PNR 

A TSM has been created and stored in the PNR 

2. To verify that a valid TST exist for the e-ticket, enter: TQT 





User Guide 

3. To verify that the valid TSM-P exists, enter: TQM 


4. Issue the EMD and the e-ticket, for example in one combined entry: TTP/TTM/RT 





User Guide 

After the e-ticket and the EMD have been issued, the automated ticket numbers (FA 

elements) and interface record sequence numbers (FB elements) for the e-ticket and 

the EMD are updated in the PNR with the corresponding air sequence number: 

Where: 

FA element for the e-ticket number with the issue indicator E for e-ticket and T for 

Ticketed, followed by the validating carrier's two-character airline code (QR for Qatar 

Airways). 

The FA element for the e-ticket is associated to the flight segments (S2-3). 

FA element for the EMD with the issue indicator D for EMD and T for Ticketed, 

followed by the validating carrier's two-character airline code (QR for Qatar Airways). 

The FA element for the EMD is associated to the chargeable SSR elements for the 

service (AVIH- Animal in hold) in the PNR line numbers 6, where E stands for 

element (E6). 

Note: For an EMD that has been issued for a SVC segment, the EMD FA element is 

associated to the SVC segment with segment association (for example: S3). 

FB element for the e-ticket, which is associated to the flight segments (S2-3) 

FB element for the EMD, which is associated to the SSR elements in PNR line 

numbers 6 (E6) 

Note: For an EMD that has been issued for a SVC segment, the FB element for the 

EMD is associated to the SVC segment with segment association (for example: S3). 




User Guide 

ASSOCIATED EMD IN THE E-TICKET RECORD 

In the e-ticket record the associated EMD document and coupon numbers are 

displayed with the indicator (A) for associated. 

Example of an e-ticket record with an associated EMD: 

Where: 

EMD document number (157-1810651002), EMD coupon identifier (E) and coupon 

number (1) the e-ticket is associated with: (A) for Associated 

Note: 

When Travel Agent Exchanges/Revalidate e-ticket coupon that has EMD-A 

attached to it, EMD is automatically disassociated. Travel agency must contact 

Airline in case EMD-A needs to be re-associated to another ticket or needs to 

be refunded. 




OPTIONS FOR ISSUING EMD 

User Guide 

If a PNR contains more than one TSM and you do not enter the TSM number of the 

EMD that you want to issue in your TTM entry, all the TSM-Ps for all the passengers 

and all the un-ticketed SSR elements and SVC segments in the PNR are issued. 

To specify the TSM number of the EMD that you want to issue, you use the /M 

option. The TSM number is displayed in the TSM index, when you enter TQM. 

If a PNR contains more than one passenger, you can also enter the passenger 

selection option (/P) to issue all the chargeable SSR elements/SVC segments for a 

specific passenger. 

If you want to issue the EMDs for all infants in the PNR, you enter the /INF identifier. 

If you want to issue an EMD for specific SSR elements/SVC segments only, you 

enter the SSR element/SVC segment PNR line number selection option (/L) in your 

TTM entry. 

Entry 

TTM/P1 

TTM/P2/INF 

TTM/M1 

TTM/L6 

TTM/RT 

Description 

Issues the EMDs for all the chargeable SSR elements/SVC segments 

in the PNR for passenger 1. 

Issues the EMDs for all the chargeable SSR elements/SVC segments 

for the infant associated to passenger 2. 

Note: You can combine the /INF option with the /P option only. 

Issues the TSM-P number 1. 

Issues the EMD for the chargeable service in PNR line number 6. 

Issues all the EMDs in the PNR and redisplays the PNR. 

Issues the tickets and the EMDs in one entry. 

TTP/TTM 

TTP/TTM/M1-2,4 

TTM/EPR-EMLA 

Note: The ICW field in the TSM-P of an associated EMD (EMD-A) for 

a chargeable SSR element is automatically updated with the e-ticket 

number and the coupon association. 

Issues the tickets and the EMDs for TSM numbers 1 to 2 and 4. 

Issues all the EMDs in the PNR and sends the passenger receipts to 

the email addresses specified in the APE elements of the PNR. 




EMD RECORD 

User Guide 

When you issue an EMD, the system creates an EMD record that is sent to the 

validating airline. The EMD record contains the EMD document number, the TSM-P 

information and the EMD coupon status. 

The EMD record is either stored in the Amadeus Electronic Miscellaneous Document 

Server (EMS), if the airline is an EMS user, or in the airlines own Electronic 

Miscellaneous Document database (EMD). In both cases you can display the EMD 

record and the EMD record history in Amadeus. 

DISPLAYING EMD RECORD 

Following are the steps to display an EMD record from PNR 

1. To display the PNR, by record locator, enter: RT 7H3387 


2. To display the EMD record, enter: EWD/L8 

Where: 

EWD 

/L8 

Transaction code to display EMD record 

Slash, line number identifier (L) and PNR line number of the FA or 

FHD element (9) of the EMD record that you want to display 




User Guide 

If there is only one FA/FHD element in the PNR, enter: EWD 


Where: 

The EMD document number (157- 1810651002) 

The EMD type (TYPE-A : A for Associated ) 

The record locator (LOC – 7H3387) 

The point of issue (POI-DOH : DOH for Doha) 

The date of issue (DOI – 04JUN13) 

The IATA number of the issuing office (IOI- 77777722) 

The Reason-For-Issuance code (C) and description (RFIC – C BAGGAGE) 

The Reason-For-Issuance Sub-code (RFISC – 0BS) 

The EMD coupon status (S- O : O = Open for Use) 

The Reason-For-Issuance Sub-code description (EXCESS BAGGAGE –WEIGHT) 




User Guide 

DISPLAY EMD RECORD WITHOUT RETRIEVED PNR 

You can display the EMD record by entering the passenger name, the credit card 

number, Form of identification (FOID) or a frequent traveler number. 

For example display an EMD record by document number, enter: 

Where: 

EWD 

/EMD 

EWD/EMD157-1810651002 


Slash, EMD identifier 

157 Three-digit airline code (157 for Qatar Airways) 

-1810651002 Dash, 10-digit EMD document number 

OPTIONS 

Entry 

EWD 

EWD/L8 

EWD/EMD157-1810651002 

EWDRT 

Description 

When there is only one FA or FHD element in the PNR 

When there is more than one FA or FHD element in the 

PNR, and where L8 is the line number of the FA or FHD 

element for the EMD record you want to display 

Display EMD record by document number 

Redisplay EMD record 

EWD/2 Display EMD record from a list line number 2 

EWDRL 

EWD/O* 

EWD/FOID-PP123456 

EWD/FOID-FF666868688 

Redisplay EMD record list 

Display old EMD record from new EMD record 

Display EMD record by FOID (PP=Passport, FF= Frequent 

Flyer data) 




EMD RECORD HISTORY 

User Guide 

The EMD record history is ordered by coupon number and shows the changes in 

coupon status in chronological order for each coupon with the most recent status at 

the top of the display. 

When the EMD is a conjunction document, the first document is shown with the 

coupon numbers 1 to 4. This is repeated in exactly the same way, showing the 

second document number with the applicable coupons. 

Following are the steps to display EMD record history. 

1. Display the EMD record with the EWD entry from a retrieved PNR or without a 

retrieved PNR (for example by EMD document number). 

2. To display the EMD record history, enter: EWH 

For example an EMD record history display: 




User Guide 

Where: 

In this section the following is displayed: 

 

 

 

The EMD Document Number field (EMD) with the 13-digit document 

number or conjunction document number 

The EMD Type field (TYPE) with the EMD type (A for associated and S for 

standalone) 

The Reason-For-Issuance Code field (RFIC) with the reason-for issuance 

code (C for Baggage) 

In this section the following is displayed: 

 

 

 

 

 

 

 

The Coupon Number column (CPN) with the coupon number. 

The Reason-For-Issuance Sub-Code column (RFISC) with the reason-forissuance 

sub-code (0BC for Animal in hold). 

The EMD coupon status column (ST) with the coupon status (O for Open). 

The Settlement Authorization Code column (SAC) with the settlement 

authorization code, if there is one present. 

The Amadeus Office ID column (OFFICE ID) with the office ID of the office 

that updated the EMD record. 

The Sign-In column (SIGN) with the sign-in of the agent who updated the 

EMD record. If an airline processed the update, XX CHNG is displayed 

(where XX is the two-character airline code of the airline that processed 

the change). 

The Time and Date column (TIME/DATE) with the time (Zulu) and date in 

DDMMMYY format, when the EMD record was updated. 

To display EMD record history without an active EMD record, 

Enter: EWH/EMD157-1815300288 

Where: 

EWH 

/EMD 


Slash, EMD document number identifier 

157 Three-digit airline code (157 Qatar Airways) 

-1810651002 Dash, 10-digit document number 

OPTIONS 

EWH 

EWH/EMD157-1810651002 

EWH/XT 

To view the history for a displayed EMD record 

To view history by EMD number 

To view Extended History 




EMD ISSUANCE SCENARIOS 

User Guide 

Following are the scenarios to issue different type of EMDs (EMD-S and EMD-A 

types). 

STANDALONE TYPE 

Following are the steps to issue EMD-S type for services that not associated to Air 

segments: 

1- Enter the Name, Contact, Ticket Arrangement 

2- To Add manual auxiliary segment for services that not associated to air 

segment, For example: Deposits and Down Payments, 

Enter: IU QR HK1 PYMT- 25% DEPOSIT FOR ABC GROUP PNR /XXXYYY 


3- Save the PNR, Enter: RFADMIN;ER 





User Guide 

4- To Create TSM-P manually, enter: TMC/VQR 


5- To update the COUPON VALUE information, enter: TMI/CV-2100 


6- To update the PRESENT AT information, enter: TMI/ADOHA 


7- To Add PRESENT TO information, enter: TMI/DQATAR AIRWAYS 





User Guide 

8- To Add FARE amount, enter: TMI/F2100 


9- To Add FORM OF PAYMENT information, enter: TMI/FP-CASH 


10- To Save the changes, enter: RFADMIN;ER 





User Guide 

11- To Issue an EMD, enter: TTM/M1/RT 


PNR Display after issued EMD 

To Display the EMD record, enter: EWD or EWD/L5 





User Guide 

ASSOCIATED TYPE EMD 

Following are the steps to issue an EMD-A type for Services that associated to Air 

segments: 

1- Display issued e-ticket PNR, Enter: RT7IEB87 

2- To Create SSR element for Excess Baggage Weight Concept for Air 

segment 2, Enter: SR XBWT NN1- 10KGS/P1/S2 





3- To Create SSR element for Excess Baggage Weight Concept for Air 

segment 3, Enter: SR XBWT NN1- 5KGS/P1/S3 


User Guide 

4- Save the changes, enter: RFADMIN;ER 





User Guide 

5- To update the advice code from KK to HK, end transaction and redisplay the 

PNR, Enter: RFA;ERK 


Note: If a service is not confirmed and has, for example, the status UN, UC or 

NO, it may be removed from the PNR and from the TSM-P when the PNR is 

filed and may result in the deletion of the TSM-P without prior warning 

6- To Create the TSM-P manually for SSR element 7 (L7), 

Enter: TMC/L6-7/VQR 





7- To update the PRESENT TO information for SSR on line 6 & 7, 

Enter: TMI/L6-7/DQATAR AIRWAYS 


User Guide 

8- To update PRESENT AT information for SSR on line 6, enter: 

TMI/L6/ADOHA 


9- To Update PRESENT AT information for SSR on line 7, enter: TMI/L7/ALONDON 





User Guide 

10- To Add the COUPON VALUE for SSR on line 6, enter: TMI/L6/CV-515 


11- To add the COUPON VALUE for SSR on line 7, enter: TMI/L7/CV-255 


12- To Add the EXCESS BAGGAGE 10KGS as weight concept for SSR element 

6 (L6), Enter: TMI/L6/KG-10 





User Guide 

13- To add the EXCESS BAGGAGE 5KGS as weight concept for SSR element 7 (L7), 

Enter: TMI/L7/KG-5 


14- To Add the RATE PER UNIT information for SSR element 6 (L6), 

Enter: TMI/L6/ER-USD14.00 





User Guide 

15- To add RATE PER UNIT information for SSR element 6 (L7), 

Enter: TMI/L7/ER-USD14.00 


16- To Add the FARE amount Information for TSM-P (M1), 

Enter: TMI/M1/FQAR770.00 





User Guide 

17- To Add the Endorsement Restriction, for TSM-P (M1) 

Enter: TMI/M1/FE-VALID ON QR SVC ONLY NON END 


18- To Add the FORM OF PAYMENT for TSM-P (M1), enter: TMI/M1/FP-CASH 





User Guide 

19- To Save the changes, enter: RFADMIN;ER 


20- To issue an e-ticket and EMD, enter: TTM/M1/RT 





User Guide 

PNR display after issued e-ticket and EMD: 

21- To display the an e-ticket record, enter: TWD/L8 


Note: In the e-ticket record the associated EMD document and coupon 

numbers are displayed with the indicator (A) for associated. 




User Guide 

22- To display the EMD record, enter: EWD/L9 


Note: When you issue the e-ticket before you issue the associated EMD (EMD- 

A) or when you make the combined TTP/TTM entry, the Issued-In-Connection- 

With field (ICW) in the TSM-P of an EMD-A for a chargeable SSR element is 

automatically updated with the e-ticket number and the coupon association. 




User Guide 

COMBINED STANDALONE AND ASSOCIATED TYPES EMD 

Following are the steps to issuance of combined (EMD-A & EMD-S types) EMD 

1- Display PNR, Enter: RT 7IESMW 

2- To Create the SSR elemen, Excess Baggage Piece concept for segment 2, 

Enter: SR XBPC NN1- 1PC /P1/S2 





User Guide 

3- To Create SVC segment for Deposits and Down Payments, 

Enter: IU QR HK1 PYMT- DEPOSIT FOR GURANTEE 







5- To update the advice code from KK to HK, enter: RFADMIN;ERK 


User Guide 

6- To create TSM-P manually for All SSR elements and SVC segments in PNR, 

Enter: TMC/VQR 


The TSM-P (M1) for elements 8 for Excess Baggage Piece Concept and TSM-P 

(M2) for segment 4 for Deposits and Down payments in the PNR 




User Guide 

7- Save the Incomplete TSM-Ps, enter: RFADMIN;ER 


8- To display the list of TSM-Ps attached to PNR, enter: TQM 


9- To display TSM-P (M1) for SSR elements 8, enter: TQM/M1 





User Guide 

10- To update the PRESENT TO information for TSM-P (M1), 

Enter: TMI/M1/DQATAR AIRWAYS 


11- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE 

WEIGHT IN PICE and RATE PER UNIT information for SSR element 8 (L8), 

Enter: TMI/L8/ADOHA/CV-920/PC-1/ER-USD250.00 


12- To add the FARE, EQUIVALENT AMOUNT, BSR, ENDORSEMENT and 

FORM OF PAYMENT information for TSM-P (M1), 

Enter:TMI/M1/FUSD250.00/EQAR920.00/K13.6500/FE-VALID ON QR SVCS 

ONLY – NON END/FP-CASH 





User Guide 

13- To save the changes, enter: RFADMIN;ER 


14- To display TSM-P (M2) for Passenger Assistance, enter: TQM/M2 





User Guide 

15- To update the PRESENT TO , PRESENT AT, COUPON VALUE, COUPON 

VALUE and FORM OF PAYMENT information for TSM-P (M2), 

Enter: TMI/M2/DQATAR AIRWAYS/ADOHA/CV-12000/F12000/FP-CASH 


16- To add COUPON REMARKS information TSM-P (M2), 

Enter: TMI/M2/CR- ADVANCE GURANTEE DEPOSIT 





User Guide 

17- To save the changes; enter: RFADMIN;ER 


18- To all attached EMDs in PNR, enter: TTM/RT 





User Guide 

PNR display after issued EMDs for SSR and SVC: 

To display an e-ticket record for e-ticket on line 9, enter: TWD/L9 





User Guide 

To display EMD record for SSR element 8, enter: EWD/L10 


To display the EMD record for SVC segment 4, enter: EWD/L11 





User Guide 

MULTI PASSENGERS WITH SAME RFIC 

Following are the steps to issuance of EMD for multi passengers with same RFIC 

1- Create the PNR 

2- To Create SR elements for GOLF Equipment, 

Enter: SR GOLF NN1-1 GOLF KIT/15KG/P2/S3-4 


3- To Create SR elements for BIKE, Enter: SR BIKE NN1-1 BIKE/10KG 

/P1/S3-4 





User Guide 








User Guide 

6- To price the itinerary, enter: FXP 


7- Save the price, enter: RFADMIN;ER 





User Guide 

8- To create the TSM-P manually for the SSR elements 7,8,9 and 10, Enter: 

TMC/VQR 


9- Save the incomplete TSM-Ps, enter: RFADMIN;ER 



Enter: TMI/M1/D QATAR AIRWAYS 





User Guide 

11- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG 

and RATE PER UNIT information for SSR element 7 (L7) of the PNR, 

Enter: TMI/L7/ADOHA/CV-770/KG-15/ER-USD14.00 


12- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN 

KG and RATE PER UNIT information for SSR element 8 (L8) of the PNR, 

Enter: TMI/L8/ALONDON/CV-770/KG-15/ER-USD14.00 





13- To update the FARE, EQUIVALENT AMOUNT , BSR, and FORM OF 

PAYMENT information for TSM-P (M1), 

Enter: TMI/M1/FUSD 420.00/EQAR1540.00/K13.65000/FP-CASH 


User Guide 

14- To Update the ENDORSEMENT information, Enter: TMI/M1/FE-VALID ON 

QR SVCS ONLY-NON END 





User Guide 


Enter: TMI/M2/D QATAR AIRWAYS 









User Guide 



Enter: TMI/L10/ALONDON/CV-515/KG-10/ER-USD14.00 


18- To update the FARE, EQUIVALENT AMOUNT , BSR and FORM OF 


Enter: TMI/M2/FUSD 280.00/EQAR1030.00/K13.65000/FP-CASH 





User Guide 

19- To update the ENDORSEMENT information for TSM-P (M2), 

Enter: TMI/M2/FE-VALID ON QR SVC ONLY – NON END 


20- To update the required Ticketing Mandatory elements for issuance of e-ticket, 

Enter: FM0; FP CASH 





User Guide 

21- To save the changes in the PNR, enter: RFADMIN;ER 


22- To issue e-tickets and EMDs, enter: TTP/TTM/RT 





User Guide 

PNR display after issued e-tickets and EMDs: 

To display the e-ticket record associated to services for Passenger 1, 

Enter: TWD/L11 





User Guide 

To display the e-ticket record associated to services for Passenger 2, 

Enter: TWD/L12 


To display EMD record for SSR elements 7 & 8, enter: EWD/L13 





User Guide 

To display EMD record for SSR element 9 and 10, enter: EWD/L14 


To display Query Report, enter: TJQ 


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User Guide 

MULTI PASSENGERS WITH SAME RFISC 

Following are the steps to issue the EMD for multi passenger with same RFISC 

1- Display PNR: RT 7IFOUX 

2- To create the SSR element, Excess Baggage Weight concept for segment 3, 

Enter: SR XBWT NN1-20KGS EXCESS BAGGAGE /P1/S3 


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User Guide 

3- To create the SSR element, Excess Baggage Weight concept for segment 4, 

Enter: SR XBWT NN1- 25KGS/P1/S4 


4- To create the SSR element, Excess Baggage weight concept for segment 3 

Enter: SR XBWT NN1-15KGS /P2/S3 


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User Guide 

5- To create the SSR element, Excess Baggage weight concept for segment 4 

Enter: SR XBWT NN1- 10KGS /P2/S4 


6- To save the PNR information, enter: RFADMIN;ER 


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User Guide 

7- To update the advice code from KK to HK, end transaction and redisplay 

PNR, Enter: RFADMIN;ERK 


8- To create the TSM-P manually, enter: TMC/VQR 


9- To update the PRESENT TO information for TSM-P (M1) for SSR elements 8 

& 9, Enter: TMI/M1/DQATAR AIRWAYS 


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User Guide 


KG and RATE PER UNIT information for SSR element 7 (L7), 





Enter: TMI/L8/ADELHI/CV-1280/KG-25/ER-USD14.00 


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User Guide 

12- To add the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT 

information for TSM-P (M1), 

Enter: TMI/M1/FUSD630.00/EQAR2305.00/K13.650000/FP-CASH 


13- To add ENDORSEMENT, Enter: TMI/M1/FE-VALID ON QR SVC ONLY – 

NON END 


Page 106 of 174 



User Guide 






Enter: TMI/L9/ADOHA/CV-770.00/KG-15/ER-USD14.00 


Page 107 of 174 



User Guide 



Enter: TMI/L10/ADELHI/CV-515.00/KG-10/ER-USD14.00 


17- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF 




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User Guide 

18- To Add ENDORSEMENT information for TSM-P (M2), 

Enter: TMI/M2/FE- VALID ON QR SVC ONLY – NON END 


19- To Save the changes in the PNR, enter: RFADMIN;ER 


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User Guide 

20- To issue attached EMDs, enter: TTM/RT 


PNR display after issued EMDs: 

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User Guide 

To display e-ticket record, enter: TWD/L11 


To display e-ticket record, enter: TWD/L12 


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User Guide 

To display EMD record, enter: EWD/L13 


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User Guide 

To display EMD record, enter: EWD/L14 


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User Guide 

MLTI-LEGS FLIGHTS WITHOUT STOPOVER 

Following are the steps for issuance of EMD for multi-legs flight without stopover 

(Transit). 

1- Display PNR, Enter: RT 7IJCAO 

2- To create SSR element, Excess Baggage Weight Concept for segments 2 & 

3, Enter: SR XBWTNN1-20KGS/S2-3 


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User Guide 

3- To crate SSR element, Excess Baggage Weight Concept for segments 4 & 5, 

Enter: SR XBWTNN1-25KGS/S4-5 



PNR, Enter: RFADMIN; ERK 


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User Guide 

5- To create the TSM-P manually for SSR elements 8-11, enter: TMC/VQR 





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User Guide 

7- To update the PRESENT AT , EXCESS BAGGAGE WEIGHT IN KG and 

RATE PER UNIT information for SSR element 8 (L8), 

Enter: TMI/L8/ADELHI/KG-20/ER-USD14.00 


Note: The out-bound origin point is Delhi (DEL) and Destination Point is 

London (LON) and Doha (DOH) is connecting point (Transit), in this case rate 

and weight as per DEL-LON will applies. 

8- To update the PRESENT AT, EXCESS BAGGAGE WEIGHT IN KG and 

RATE PERUNIT information for SSR element 9 (L9), 

Enter: TMI/L9/ADOHA/KG-20/ER-USD14.00 


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User Guide 



Enter: TMI/L10/ALONDON/KG-25/ER-USD14.00 


Note: The in-bound origin point is London (LON), Destination Point is Delhi 

(DEL) and Doha (DOH) is connecting point (Transit), in this case excess 

baggage rate as per LON-DEL will apply. 

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User Guide 



Enter: TMI/L11/ADOHA/KG-25/ER-USD14.00 


Note: The excess baggage rate will apply as per QR Policy for (DEL-LON) & 

(LON-DEL) due to Doha (DOH) is the transit point. 

This example has more than one flight coupon for OUTBOUND (DEL-LON) and 

the INBOUND (LON-DEL) without breaking journey at DOHA, hence we have 

added fare calculation (FC-) information instead of Coupon values (CV-). 

Page 119 of 174 



11- To Add the Fare Calculation information for TSM-P (M1), 

Enter: TMI/M1/FC-DEL QR X/DOH QR LON280.00QR X/DOH QR 

DEL350.00USD630.00 


User Guide 

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12- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF 




User Guide 

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User Guide 

13- To Add ENDORSEMENT information for TSM-P (M1), 

Enter: TMI/M1/FE- VALID ON QR SVC ONLY – NON END 


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User Guide 



15- To issue EMD, enter: TTM/RT 


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User Guide 

PNR display after issued EMD: 

To display an e-ticket record for Associated SSR elements, enter: TWD/L12 


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User Guide 

To display an EMD record, enter: EWD/L13 


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REISSUING EMD 

User Guide 

You can reissue (exchange) an EMD by using the automated TSM-P update entry 

TMI/EXCH or by updating the individual TSM-P fields manually with the TMI entry if 

airline allows. 

You can reissue an EMD in the following ways: 

 

 

 

EMD to EMD 

E-TICKET to EMD 

EMD to E-TICKET 

Note: When Travel Agent Exchanges/Revalidate e-ticket coupon that has 

EMD-A attached to it, EMD is automatically disassociated. Travel agency must 

contact Airline in case EMD-A needs to be re-associated to another ticket or 

needs to be refunded. 

REVALIDATION 

When you revalidate an e-ticket, the system reuses the original FA element and 

e-ticket number for the revalidated e-ticket and updates it with the date on which the 

revalidation took place. The total fare amount and the associated flight segments 

remain unchanged. 

If the PNR does not contain an FA element with the original e-ticket number and you 

enter the FHE element manually before you make the revalidation entry, the system 

creates an FA element with the original e-ticket number and the revalidation date but 

without a total fare amount, and associates it to the flight segments of the e-ticket. 

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User Guide 

Following are the steps to revalidate the e-ticket with associated 

coupons: 

Note: The revalidation of e-ticket is not supported by all airlines in all markets. 

The EMD itself is not revalidated. 

1- Retrieve the PNR: RT 3RDB8K 

2- Display e-ticket Report, enter: TWD/L8 


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User Guide 

3- Rebook the inbound flight from 25 NOV to 27 NOV, enter: SB 27NOV 3 




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User Guide 

6- Display e-ticket , enter: TWD/L8 


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7- To revalidate the e-ticket coupon (E2), enter: TTP/ETRV/L8/S3/E2/RT 

User Guide 

Where: 

TTP/ETRV 

/L8 

Transaction code for revalidation 

Slash, Line number identifier (L) and line number of 

the FA/FHE element in the PNR that contain the e- 

ticket number (8) 

/S3 Slash, segment identifier (S) and number of the 

changed PNR flight segment (3) 

/E2 Slash, e-ticket coupon identifier (E) and number of 

the e-ticket coupon to be revalidated (2) 

/RT 

Slash, PNR redisplay option 


PNR display after system has processed the revalidation: 

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User Guide 

After the system has processed the revalidation, the EMD record is still associated to 

the e-ticket, enter: EWD/L8 

After the system has processed the revalidation, the e-ticket record is still associated 

to the EMD coupons: 

Note: In the case where an airline allows a revalidation, some airlines 

automatically associated EMD coupons with e-ticket coupons, If not 

associated automatically. Travel agency must contact Airline to be 

re-associated. 

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User Guide 

AUTOMATIC REISSUE EMD 

When reissue an EMD with the TMI/EXCH entry, the system sets the TSM-P into 

reissue mode and automatically updates the following fields in the TSM-P 

Where: 

The fare calculation pricing and reporting indicators (12) 

The fare issue identifier F, I or U is converted respectively into R, Y or W. 

The equivalent amount is changed to zero and the equivalent amount currency is set 

to the default currency of the reissuing location. (There is no change, if the equivalent 

amount is not present.) 

The total amount currency is converted into the default currency of the reissuing 

location. (If the currency is the same, there is no change.) 

The total amount is changed to zero. (There is no change, if it is already zero.) 

The bankers rate (BSR) is changed to zero, if present. (There is no change, if it is not 

present.) 

The FO element is automatically generated when you enter the FA element line 

number option (/Lx) in your TMI/EXCH entry. You must, however, manually insert it in 

the TSM-P. 

The form of payment becomes the old form of payment (O/) followed by the old form 

of payment. 

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User Guide 

MNUALLY REISSUE AN EMD 

Following are the steps for manually reissue an EMD. 

1- Retrieve the PNR (RT). 

2- Modify the PNR, cancel the old chargeable services - the SSR elements/SVC 

segments (XE), if required, and enter the new ones (SR, IU). 

3- Display the EMD record (EWD) by FA/FHD element line number, if required. 

4- Display the TSM-P to be updated (TQM) or create a new TSM-P (TMC). 

5- Update the TSM-P with the TMI/EXCH entry or update the TSM-P fields 

individually with the TMI entry: 

- Enter or update the Present To and Present At information, if required. 

- Enter, for example, the new excess baggage weight, the new coupon values, 

and the issued-in-connection-with information (for standalone EMDs, if 

required by the airline. For associated EMDs this information is automatically 

updated in the TSM-P, when the EMD is issued.), and so on. 

- Change the fare issue indicator to reissue (R, Y, W), enter the fare information 

including the old and the new tax information, and the additional collection 

amount (if there is one, otherwise enter 0). 

Note: When you use the TMI/EXCH entry, the fare issue indicator is 

automatically set to reissue mode, the new taxes are converted to old 

taxes, and the total amount is set to zero. 

- Enter the original EMD number, the date and place of the original issue, and 

the IATA number of the issuing office (original issue). 

Note: When you use the TMI/EXCH entry with the FA/FHD element line 

number option (/Lx), the FO line is generated by the system. You must, 

however, insert it in the TSM-P. 

- Delete the old form of payment, and enter the old and the new form of 

payment (new form of payment in the case of an additional collection only). 

Note: When you use the TMI/EXCH entry, the form of payment is 

automatically set to 'old' form of payment. 

6- Cancel the old EMD FA/FHD element (XE) and issue the EMD (TTM). Instead of 

cancelling the old EMD FA/FHD element, you can also enter the TSM number 

selection option (/M) in your ticketing entry: 

- When you issue a ticket and an EMD at the same time, you can use the 

combined TTP/TTM entry or TTP/P1/TTM/M1. 

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User Guide 

VOLUNTARY REISSUE 

Following are the steps for voluntary reissue an EMD. 

EMD TO EMD 

In this scenario we would like to reissue an associated EMD for Excess Baggage 

Weight Concept from 5KGS to 15KGS for LHR-DOH 

1- Retrieve PNR: RT7IEB87 


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User Guide 

2- Cancel the required SSR elements, Enter: XE7 


3- Add the new Excess Baggage weight concept for segment 3, 

Enter: SR XBWT NN1- 15KGS/S3 


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User Guide 


PNR, Enter: RFADMIN; ERK 


5- Display e-Ticket Record, Enter: TWD/L8 


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User Guide 

6- Display EMD Record, Enter: EWD/L9 


7- To Delete Existing TSM-P, enter: TMX/M1 


8- To Create TSM-P manually, enter: TMC/VQR 


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User Guide 

9- To update, PRESENT AT, PRESENT TO, COUPON VALUE, EXCESS 

BAGGAGE WEIGHT IN KG, RATE PER UNIT information for SSR element 6 

(L6): Enter: TMI/L6/DQATAR AIRWAYS/ADOHA/CV-515/KG-10/ER- 

USD14.00 


10- To update, PRESENT AT, PRESENT TO, COUPON VALUE, EXCESS BAGGAGE 

WEIGHT IN KG, RATE PER UNIT information for SSR element 7 (L7): 

Enter: TMI/L7/DQATAR AIRWAYS/ALONDON/CV-770/KG-15/ER-USD14.00 


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User Guide 

11- To update FARE WITH REISSUE INDICATOR, BSR, and TOTAL AMOUNT, 

Enter: TMI/M2/RUSD350.00/EQAR1285.00/WQAR515.00/K13.65 


12- To update OLD FORM OF PAYMENT, and NEW FORM OF PAYMENT, 

Enter: TMI/M2/FP-O/CASH+/CASH 


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User Guide 

13- To update ORIGINAL ISSUED EMD details manually, 

Enter: TMI/M2/FO-157-1810651004M1DOH04JUN13/77777722 




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User Guide 

15- To issue EMD for TSM-P (M2), enter: TTM/M2/RT 


PNR Display after re-issued EMD: 

To Display e-Ticket Record, Enter: TWD/L8 


Note: After reissued EMD, system automatically disassociate previous issued 

EMD cross reference and associates new EMD cross reference in the issued 

e-ticket record. 

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User Guide 

To Display re-issued an EMD Record, Enter: EWD/L9 


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User Guide 

To display Old EMD record, enter: EWD/O* 


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E-TICKET TO EMD 

User Guide 

In this scenario we would like to reissue a FIRST Class e-ticket for a round trip Doha 

to London in a lower class of service (A class), which results in a residual value 

EMD that the passenger can use for further transportation if airline allows. 

1- Retrieve the PNR by record locator, enter: RT 7I96MY 


2- To verify the status of the coupons and check if the fare rules allow a change 

for issued fare basis , enter: TWD 


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User Guide 

3- To display Fare quote for issued e-ticket, 

Enter: FQD DOHLON/D15AUG/A-BA/CF/R, 09JUN13 


4- To display the Penalties rules for Fare on Line number 3, enter: FQN3*PE 


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User Guide 

5- Update the required itinerary as required 

6- To price the new itinerary, enter: FXP 


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User Guide 

7- To save the changes, enter: RF ADMIN;ER 


8- To initiate the Reissue auto process, enter: TTK/EXCH/T2 


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9- To Update Not Valid After for All coupons: Enter: TTK/T2/VXX18AUG 


User Guide 

10- To display issued e-ticket record, enter: TWD/L6 


11- To generate the FO element automatically, enter: FO*L6 


Place the cursor in the end of the FO element line; insert the passenger reference 

and segments: 

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User Guide 

Now Press the enter key: 


12- To create the SVC segment for the residual value EMD, 

Enter: IU BA HK1 RSVR 

IU 


BA 

HK1 

RSVR 

Two-character airline code (AY for Finn air) 

Status code (NN for Request) and number of services requested 

(1) 

Reason-for-issuance code (RSVR for Residual Value) 


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User Guide 

13- To create the TSM-P manually, enter: TMC/VBA 


14- To update PRESENT TO information, enter: TMI/DBRITISH AIRWAYS 


15- To update PRESENT AT information, enter: TMI/DDOHA 


16- To update FARE Information (Residual Value), enter: TMI/R8400/W0 

TMI 


Slash, reissue indicator (R) and the residual value 

/R8400 

amount (difference between the old base fare amount 

QAR 27680.00 and the new base fare amount QAR 

19280.00) 

/W0 

Slash, total amount indicator (W) and Zero 

Note: The total amount must be set to zero for no 

additional collection or a residual value. 

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User Guide 


17- To update ORIGINAL ISSUE information in TSM-P (M1), 

Enter: TMI/FO-125-3271024295E1DOH09JUN13/77777722 

Where 

TMI 


/FO- 

125 Three digit airline code 

Slash, Original/Issued-in-Exchange-For field identifier, Dash 

-3271024295 Dash, 10 digit document number 

E1 

DOH 

09JUN13 

e-ticket coupon identifier, and coupon number 1 of the e-ticket 

to be reissued 

Place of original issue (DOH for Doha) 

Date of original issue in DDMMYY format 

/77777722 Slash, eight-digit IATA number of the original issuing office 


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18- To update OLD FORM OF PAYMENT, enter: TMI/FP-O/CASH 

User Guide 

Where 

TMI 

/FP-O 

/CASH 


Slash, form-of-payment field identifier (FP), dash old form of 

payment indicator (O) 

Slash, old form of payment 


19- To update COUPON VALUE information, enter: TMI/CV-8400 


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User Guide 



21- To display the issued e-ticket record, enter: TWD/L7 


22- To issue the e-ticket and the Residual value EMD in combined entry, 

Enter: TTP/P1/TTM/M1/RT 


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User Guide 

PNR display after the re-issued e-ticket and Residual value EMD: 

To display new e-ticket record for FA element on line number 7, enter: TWD/L7 


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User Guide 

To display the old e-ticket record, enter: TWD/O* 


To display new EMD record on line number 8 in PNR, enter: EWD/L8 


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User Guide 

EMD TO E-TICKET 

In this scenario we would like to issue an e-ticket in exchange for an EMD for 

Residual Value if airline allows. 

The DEPOSIT (value QAR8400.00) does not cover the total amount of the new e- 

ticket (QAR10270.00), and an additional collection (QAR5280.00) needs to be 

made. 

Following are the steps for reissue EMD to e-ticket with additional collection: 

1- Display the EMD record of the Residual Value (to verify its coupon status and 

its Value), for example by EMD document number, 

Enter: EWD/EMD220-1810651016 


2- Create the PNR as per required itinerary 

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User Guide 

3- Price the itinerary and store the required price. 

4- To initiate the auto reissue process, enter: TTK/EXCH/P1 

5- To update the ADDITIONAL COLLECTION amount (QAR 5280.00) which not 

cover E-TICKET total Value, enter: TTK/T1/T5280 


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6- To update the EMD document number in the FO element of the PNR, 

Enter: FO220-1810651016M1DOH09JUN13/77777722 

User Guide 

Where 

FO 


220-1810651016 Three-digit airline code (220 for Lufthansa), dash, 10-digit 

document number (1810651016) of the EMD to be taken in 

exchange 

M1 

EMD coupon identifier (M) and number of the coupon to be taken 

in exchange (1 = from coupon 1 onwards) 

DOH 

Place of original issue (DOH for Doha) 

09JUN13 

Date of original issue in DDMMMYY format 

/77777722 Slash, eight-digit IATA number of the original issuing office 


7- To update old and new FORM OF PAYMENT (the new form of payment is 

required for the additional collection), enter: FPO/CASH+/CASH/5280 


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User Guide 

8- To update COMMISSION VALUE, enter: FM0 


9- Save the changes, enter: RFA;ER 


10- To issue an e-ticket, enter: TTP/P1/S2-3/RT 


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User Guide 

PNR display after issued e-ticket: 

To display new e-ticket record on line number 6, enter: TWD/L6 


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To display EXCHANGED EMD record, enter: EWD/EMD220-1810651016 


User Guide 

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CANCEL / VOID ISSUED EMD 

User Guide 

You can cancel non-confirmed documents (Sales and Refunds) from the PNR, the 

query report or by document number if airline allows: 

Depending on the airline, Amadeus central ticketing platform users (airline and travel 

agents) may also be authorized to void electronic miscellaneous documents (EMD) 

with the TRDC Entry. This transaction only on the same calendar day was issued. 

In all cases, remember you can only cancel a document that has not yet been 

confirmed by your local BSP. 

When you display a query report, you can identify a confirmed document by an 

asterisk (*), which is displayed next to the sequence number. 

OPTIONS: 

Following are the options to cancel/void an EMD: 

Options 

Explanation 

TRDC 

Cancel/Void from Displayed PNR (if on FA/FHD in 

PNR) 

TRDC/L9 Cancel/void from the PNR by FA/FHD line number 9 

TRDC/000102 Cancel/void from Query report item number 000102 

TRDC/TK-1815300276 

Cancel/Void by IATA document number (last 10 digits) 

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User Guide 

Following are the different scenarios to voiding an EMD if airline 

allows 

VOIDING AND AUTO DISASSOCIATION 

Following are the steps to void an EMD and auto-disassociation. 

1- To retrieve the PNR, enter: RT 7IEB87 


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User Guide 

2- The SSR elements 6-7 are associated with an issued e-ticket, to display an 

E-ticket record for FA element 8 in PNR, enter: TWD/L8 


To display the EMD record for FA element 9, enter: EWD/L9 


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User Guide 

To Display Query Report, Enter TJQ/SOF 


You Cancel/Void an EMD with one of the following option. 

TRDC 

Cancel/Void from Displayed PNR (if on FA/FHD in 

PNR) 

TRDC/L9 Cancel/void from the PNR by FA/FHD line number 9 

TRDC/001081 Cancel/void from Query report item number 000102 

TRDC/TK-1810651013 

Cancel/Void by IATA document number (last 10 digits) 


PNR display after Voiding an EMD 

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User Guide 

To display Status of Voided EMD, Enter: EWD/L9 


To display the EMD history, enter: EWH 


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REFUNDING EMD 

User Guide 

You can refund EMDs in the same way as e-tickets. You can process an EMD 

refund: 

‣ From the query report by entering the sequence number 

‣ From the PNR by entering the line number of the FA/FHD element that 

contains the EMD document number 

‣ By entering the EMD document number 

You can refund EMDs that have been confirmed in the sales report. If a sale has not 

yet been confirmed, you must cancel it instead. 

You can refund totally unused EMDs or EMDs that have been partially used. 

You can refund all EMD coupons that have the status O for Open for Use or A for 

Airport Control. You must refund all the remaining coupons of the EMD with the 

status O or A; you cannot refund individual ones. 

Note: An EMD that has been issued by an airline may not be displayable by a 

travel agent and follow-up transactions such as reissues/exchanges and 

refunds may not be allowed. 

When the EMD refund is processed, the airline returns a Settlement Authorization 

Code (SAC), which is stored in the EMD record: 

Note: When an e-ticket is reissued or refunded, the unused coupons of an 

associated EMD (EMD-A) are automatically disassociated. 

In the PNR, the EMD indicator D in the FA element is updated from T for Ticketed to 

R for Refunded: 

The sales reports are updated with the refund transaction. In the query report the 

transaction type code is changed from EMD-A for associated EMDs or EMD-S for 

standalone EMDs to RFND for refunded: 

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User Guide 

Here is a list of entries that you can use when refunding EMDs: 

Entry 

Discretion 

TRF157- 1810651002 

Initiates a refund (Displays the refund record without 

processing the refund) by specifying the EMD document 

number (three digit airline code and ten digit document 

number: 

TRF/L8 

TRF/I-001037 

TRF 

TRFT 

TRFU/ 

TRFP 

TRFIG 


processing the refund) by specifying the EMD FA/FHD 

element line number from PNR 


processing the refund) by specifying the sequence 

number of the item from the query report. 

Redisplay the refund record you are working with. 

Display the refundable taxes from the refund record 

The entry you use to update a field in the refund record.it 

must be followed by additional options that specify which 

field and the value. 

Process the refund record and print the refund 

document. 

Ignore the refund record without processing 

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User Guide 

Following are the steps to refund an EMD 

1- Display the EMD record to verify the status of the coupons, 

Enter: EWD/EMD157-1810651018 


2- Display the refund record for an EMD, enter: TRF157-1810651018/EMD 


3- To process the EMD refund, enter: TRFP 


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User Guide 

4- To verify the status of the EMD refunded coupons, 

Enter: EWD/EMD157-1810651018 


To verify the disassociation of refunded EMD coupons from e-ticket record, 

Enter: TWD/TKT157-3271024304 


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User Guide 

REPRINTING & EMAILING AFTER EMD ISSUANCE 

The entry to re-print EMD supporting documents (Passenger Receipt, Audit coupon, 

Agent coupon and Credit Card Charge Form) is EMR. 

REPRINTING EMD 

Travel agents can define for which issued EMD the EMD supporting document 

should be re-printed: 

Options 

EMR/P1 

EMR/P1, 3-4 

EMR/L6 

EMR/L6,7-8 

EMR/EMD157-1815300257 

EMR/RT 

Explanation 

Reprints the accounting coupons for all EMDS for 

specific Passenger. 

EMD selection, from the FA or FHD line number 

EMD selection by EMD number (with or without 

active PNR) 

Reprint EMD coupons and Retrieve PNR and 

redisplay 

Travel agents can use following options to modify the list of supporting documents to 

be re-printed: 

Options 

Explanation 

Specific coupon: 

F: Credit Card Charge Form 

EMR/C-F 

U: Audit coupon 

I: Agent coupon 

R: Passenger receipt 

Selected coupons are printed regardless of the 

coupons defined in the office profile BMP field. 

EMAILING EMD PASSENGER RECEIPT 

Instead of printing the Passenger Receipt, travel agents can request to e-mail it 

using the following options: 

Options 

Explanation 

EMR/EPR-EML-address@server.com E-mail option with specified e-mail address 

EMR/EPR-EMLA 

EMR/EPR-xxx/NOPRT 

E-mail option with APE PNR elements 

No print of other supporting documents 

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Following are steps to emailing EMD passenger receipt after 

issuance. 

1- Retrieve the PNR for issued EMD, enter: RT7IESMW 


User Guide 

2- You can use the one of the following option to send the passenger receipt for 

an Issued EMD: 

Options 

Explanation 

EMR/EPR-EML-address@server.com E-mail option with specified e-mail address 

EMR/EPR-EMLA 

E-mail option with APE PNR elements 

EMR/EPR-xxx/NOPRT 

No print of other supporting documents 

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User Guide 

To send the Passenger Receipt for an issued EMD and don’t print the coupons, 

Enter: EMR/EPR-EML-ZAFAR.MINHAS@AMADEUS.COM/L9 


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User Guide 

Glossary 

Entry Description 

IU 

Transaction Code for Manual Auxiliary Segment 

SR 

Transaction code for Special Service Request 

EGVD/CXX Display available EMD carriers in XX country 

EGCD/VYY Display available countries for an airline 

EGSD/VYY Display list of EMD services offered by an Airline and details for 

TMC/VYY 

TMI 

TQM 

TMX 

TMF 

TMH 

TTM 

EWD 

EWH 

TRDC 

EMR 

each item. 

Manual creation of TSM-P, V=validating carrier – YY = Airline Code 

Transaction code to update TSM-P manually 

Transaction code to display TSM-P record 

Transaction code to Delete TSM-P record 

Transaction code to Remove change flag 

Transaction code to display TSM-P record history 

Transaction code to issue an EMD 

Transaction code to display EMD record 

Transaction code to display EMD history 

Transaction code to Void the issued EMD 

Transaction code to print an EMD record 

Page 174 of 174

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