FaceyConnect Patient Care Guide - Facey Medical Group
FaceyConnect Patient Care Guide - Facey Medical Group
FaceyConnect Patient Care Guide - Facey Medical Group
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Why can’t I see my X-ray reports on the <strong>Patient</strong> Portal?<br />
<strong>Facey</strong> has made the decision to block Radiology procedures and other<br />
diagnostic tests from appearing in the <strong>Patient</strong> Portal i.e. (X-rays,<br />
Ultrasounds, and Mammograms.) We are working on making these results<br />
available to you in the near future.<br />
Can I request an appointment for the same day?<br />
No. <strong>Patient</strong>s who require an appointment within the next 24-48 hours will<br />
need to contact their Doctor’s office directly.<br />
Will the patient receive appointment reminders through <strong><strong>Facey</strong>Connect</strong>?<br />
Yes, appointment reminders are automatically generated the day the<br />
appointment is scheduled and 7 days prior to the appointment<br />
If I am having trouble connecting from home after hours; who do I call for<br />
support?<br />
At this time <strong><strong>Facey</strong>Connect</strong> does not offer after-hours assistance, you can e-<br />
mail <strong><strong>Facey</strong>Connect</strong>@<strong>Facey</strong>.com and you will receive a response within 24<br />
hours.<br />
Who can I contact if I am having trouble registering with <strong><strong>Facey</strong>Connect</strong>?<br />
<strong>Patient</strong>s having trouble registering with <strong><strong>Facey</strong>Connect</strong> should contact us at<br />
<strong><strong>Facey</strong>Connect</strong>@<strong>Facey</strong>.com, you should expect a response within 24 hours.<br />
Can I access <strong><strong>Facey</strong>Connect</strong> with my Smart Phone or Tablet?<br />
Possibly. However, no Mobile Devices are currently supported by Jardogs,<br />
LLC., and specific troubleshooting help is not available.<br />
Can I receive messages on my cell phone through SMS Text Messaging?<br />
No, SMS text messaging is not available at this time.<br />
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