extracurricular programme in Human resource Management ...

The Performance DNA Toolkit is a
complete, state-of-the-art, flexible set of
tools—guides, checklists and templates—
for conducting a comprehensive analysis
of human performance in the workplace.
With flexibility and completeness of the
analysis process in mind, these tools were
designed to meet the needs of both a
newly indoctrinated performance analyst
and a seasoned professional.
The toolkit is effective in a wide variety
of situations, from complex hightech
environments to manufacturing
organizations, and every environment in
between. And now the electronic version
of the tools-Performance DNA Desktop®
is included in the programme.
The Performance DNA Toolkit is
based largely on the validated work
and processes of pioneers in human
performance improvement (HPI), such
as Thomas Gilbert, while incorporating
decades of real-world execution. This
module shows how to employ these tools,
and software efficiently, and allows you
to practice so you can implement faster
analysis back at your organization.
By the end of this module, participants
are able to:
•• Align their analysis with their
organization’s objectives
•• Describe the relationship between
key performers and organization
outcomes
•• Use accomplishment-based terms to
describe performance deficiencies
•• Reconcile stakeholders’ requests for
solutions with real organization goals
•• Conduct interviews, document
reviews, and provide observations to
establish the major accomplishments
of any job.
•• Use the Performance DNA Desktop®
software to expedite adoption of HPI
within your organization.
Module 3
“Selecting HPI Solutions”
After discovering and analyzing
performance issues, the next step in
HPI is to determine the best solution.
More than 80% of the time, performance
problems are caused not by a lack of
knowledge or skill, but by other human
factors. This module examines the various
causes of poor performance, which
generally fall into one of six categories:
1) Knowledge
2) Information
3) Physical Resources
4) Structure/Process
5) Motives, and
6) Wellness.
A skilled HPI specialist needs to select
the solution most likely to improve
performance in a cost-effective manner.
They also need to monitor and manage
the implementation process to ensure
that the solutions are following the
prescription. This skill-building module
provides practical tools and experience
for building seamless delivery of those
solutions.
By the end of this module, participants
are able to:
•• Recommend the right solution to fit
the identified performance gaps
•• Articulate the cost benefits and
potential value of the solutions
•• Manage implementation of the
solution
•• Troubleshoot the implementation
process and make adjustments when
necessary.
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