SFM Quick Card - Amadeus

Amadeus Service Fee Manager 4 Amadeus Service Fee Manager 5
Displaying the Informative TSF
You can display the informative TSF for a
passenger at any time. You should display it
before validation to ensure the service fee
amount is what you expect. It’s an optional step.
Enter: TFI/P1
Validating the Service Fee
It is mandatory to validate a service fee. The
agent should validate the service fee before
ticketing. Entry for validating the service fee for
specific passenger: TFV/P1
System Response:
Calculate Service Fee for Informative Pricing
Following are the steps to include service fee
amount in the informative pricing.
Step 1: Display list of PSR for your required
PSR: TFL
Step 2: Informative pricing entry with
required PSR:FQP DOHDXB-DOH/PS-26603
System Response:
Service Fee
Manager
Deactivating the Ticketing Fee
If you want to deactivate validated TSF, You can
still display it but you can no longer modify it or
use.
To deactivate specified validated TSF (F24),
enter: TFX/F24
Adjusting the Service Fee Amount
If the automatically-calculated service fee in a
validated TSF is not satisfactory, and you are
authorised to do so, you can make a manual
adjustment. To adjust the amount, enter,
For example: TFA/2.50/*FREE TEXT/F24
Save the changes in the PNR and issue ticket.
Step 3: To view ticket image, enter : FQQ4
System Response:
Helpdesk: 44483888
www.amadeus-qatar.com
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Amadeus Service Fee Manager 1 Amadeus Service Fee Manager 2 Amadeus Service Fee Manager 3
Introduction
Amadeus Service Fee Manager is designed to
automatically calculate travel agency or airline
service fees based on a set of parameters defined
by the agency’s administrator. The calculation
rules are stored in a price scheme, which is
identified by a unique number called the price
scheme reference (PSR).
The administrator can create several price
schemes for an office so that the agent can
choose the most suitable one for the customer.
Each office can store a default price scheme
reference (PSR) in the office profile that is used
if the agent does not select a particular PSR.
The service fee is stored in a record attached to
the PNR called the transitional stored fee (TSF).
The service fee charged to a customer
comprises the following components:
Ticketing Fee
This is based on ticketing parameters such as
fare amount, itinerary type, validating carriers,
class of service, ticket type, and form of payment
type, credit card type and provider.
Booking Process Fee
This is based on the number and type of
transactions performed in the PNR.
Contextual Fee
This is based on the booking channel (such as
traditional office, website, call centre), delivery
type (such as e-mail, messenger, fax), and group
size.
Steps to Create Service Fee in PNR
Following example shows how to create and
validate a service fee. Some of steps are
mandatory.
Display a list of Price Schemes
You can display a list of all price schemes that
are currently in production and available to your
office, it’s a mandatory step. Enter: TFL
Create a PNR
To use service fee you must be working in a PNR
or create a PNR
Selecting Price Scheme
If you don't want to use the default price
scheme, you can select another one from the list
available to your office. It’s an optional step.
Enter: TFP/26603
System Response:
Pricing the PNR and Store the TST
In this example the office is using Amadeus
Service Fee Manager integrated with itinerary
pricing. The fare displayed includes the ticketing
fee component of the selected price scheme. It’s
a mandatory step. Enter: FXP
System Response:
Activating the Ticketing Fee
This entry activates the ticketing fee and
associates a TST to a passenger, Enter:
TFU/T1/P1
The system displays the parameters it is using to
calculate the service fee.