Untitled - Hospitality Maldives

More documents

Recommendations

Info

While the leadership function is “big picture” the management function on the other hand, has a narrower focus. Leavitt described leadership, as “path finding” while management was “path minding”. • A shared understanding of the environment. • A shared vision of where we are going. • A shared set of organisational values. • A shared feeling of power. Whereas many other (quite legitimate) management 360 tools focus on the management function. Managers who aspire to be leaders therefore need more than the feedback they might get from a normal 360 managerial profile. 3. If you are a manager, what does this mean for you? Anyone in the organisation can become a “leader” irrespective of their formal organisational position. Just because you have a formal title of “manager” does not mean you are a leader. So for example when a fire breaks out in the building and the brand new young employee who has just completed induction training, and who instructs people to follow the evacuation procedures impeccably, shows as much leadership as the CEO who has just announced the new corporate strategy for everyone to follow. Here’s a quick test to gain some indication on your status as a leader. Once you have been in your current role for say, 9 to 12 months, ask yourself “Would my people do the things I now ask them to do even if I were not their manager?” If you can truthfully answer “Yes”, then you are well on the path to becoming a leader. I suspect, that many of you will probably answer this with a “Maybe” – try not to be concerned at this, as the road to leadership is a long one, but a truly rewarding one. If you are concerned that it seems to be taking you “forever” to develop as a leader, keep in mind the experience of one of the greatest leaders of our time, Nelson Mandela who spent 27 years in prison waiting to show how he could lead his country! 4. How to develop yourself as a leader Our research indicates that leaders become leaders because they do four things (at least) for us: • They help us understand and make sense of our environment. So for example, when things aren’t working out or are unclear for us, they are able to explain what is happening in practical terms that we can understand. • They help give us a sense of direction. They are able to paint a picture of a brighter future and help us believe that we can achieve the things we want to achieve. • They give us a belief in the values that are important to us. In doing so, they make us feel part of a team of people that share these values and have the same aims. • They are able to make us feel powerful by allowing us the freedom to make decisions about our life, work and the future. If you are looking to develop yourself as a leader, then I would suggest working with your team to put in place some strategies to achieve the four leadership outputs we have described here. Bob Selden is the Managing Director of the National Learning Institute. He has been an HRD consultant for over 30 years, prior to which he was a line manager in a financial organisation. He is an Australian currently living in Switzerland and is a part time member of faculty at the International Management Development Institute in Lausanne and the Australian Graduate School of Management in Sydney . You can contact Bob at http://www.nationallearning.com.au/
The Regent Maldives Scheduled Opening Date Greetings from the Regent Maldives Sales and Marketing team! The arrival of The Regent Maldives is exciting news. Located on the pristine white sands of the Thaa atoll, The Regent Maldives will set new standards in luxury accommodation. As we prepare for the launch of this 8-hectare sanctuary complete with fifty individual villas over land and water, boasting private plunge pools and stunning views across the lagoon, we would like to take this opportunity to update you on the Regent Maldives opening date. The Resort is scheduled to open in summer of 2009, based on our commitment to excellence in the design and construction of the luxury property. While reflecting traditional architecture of the Maldivian setting, The Regent Maldives will feature contemporary design elements such as furnishing and fabrics sourced from around the world by acclaimed interior designers Hirsch Bedner Associates, and exotic semiopen bathrooms with indoor and outdoor showers, to name a few. This is in keeping with attention to detail and uncompromising quality, which the signature Regent luxury brand is well known for. We will continue to keep you abreast of The Regent Maldives development and progress in the coming months. In the interim, please do not hesitate to contact us on any new opportunities, or should you have any further queries. Resort images can be downloaded in different sizes from the following site: h t t p : / / w w w . l e o n a r d o . c o m / r e g e n t (registration required at no cost) Thank you for your continued support of The Regent Maldives. Best regards, Kerstin Poetzsch Director of Sales The Regent Maldives
Page 3: I m p r e s s u m Published by Beyo
Page 6: Proper Food Storage In the past few
Page 9 and 10: gets retold 10-20 times, each time
Page 12 and 13: Training And Development Need Analy
Page 16 and 17: The important people in a General M
Page 18: How Much Service is Too Much Servic
Page 21 and 22: 3. 4. 5. 6. 7. 8. The “Task” ut
Page 23 and 24: Shangri-La Announces Key Executive
Page 26 and 27: It’s All About The P E O P L E It
Page 28 and 29: Hulhule Island Hotel Anniversary ca
Page 30: Parfait À La Réglisse With Pistac
Page 33: Shangri-La’s Villingili Resort An
Page 36: A Dining Experience with a Differen
Page 39: Forming a customer advisory or focu
Page 43 and 44: What does it take to be successful
Page 46 and 47: Leadership: Do We Know What It Is?
Page 50 and 51: A Portrait Of Hussain Fizar Having
Page 52: Tips on Employee Retention 1. 2. 3.
Page 55 and 56: Centara Hotels & Resorts, Thailand
Page 58 and 59: Customer Service: A Fading Memory?
Page 62 and 63: Create and Commit to a Brand World
Page 64 and 65: More Web Site Hints, Tips, and Tric
Page 66 and 67: Three Steps to Welcome What a conve
Page 68 and 69: “Just a word of thanks for the gr

Untitled - Hospitality Maldives

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?