Untitled - Hospitality Maldives

Using Hospitality as a Disguise:
Are you Delivering Your Promises?
It was a dark, scary night. The wind was
howling and the lights were flickering. The
hotel sign noted “friendly service” so we ventured
in, hoping to find a reassuring face.
Our overworked and traveled souls were
craving a super comfortable bed and we remembered
an ad for this hotel that promised
sweet dreams and a relaxing experience. The
word “welcome” appeared everywhere. Unfortunately,
it was all a disguise to get us in
the door. Our hopes for sweet dreams turned
to instant nightmares before our heads even
hit the bed. Someone had called in sick so
one frenzied employee grunted at us from
behind the desk. His disposition became more
ghoulish and less welcoming with each question
we asked. Frustrated, he just assigned
us a room that appeared to be tortured by
rather than cleaned by housekeeping. The
smell of stale smoke filled the air and bed
sheets and the mattress seemed a bit haunted
with each squeak. We called to complain
and were told we would have to speak to the
manager about it….in the MORNING!
It sounded good. It looked good. But did it
really end up being good? Misleading hospitality
messages turn potentially loyal guests
into untrusting souls and those who won’t
come back. And since one bad story usually