Untitled - Hospitality Maldives
Untitled - Hospitality Maldives
Untitled - Hospitality Maldives
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CONTENTS<br />
42<br />
44<br />
46<br />
52<br />
54<br />
58<br />
62<br />
64<br />
66<br />
68<br />
Editor’s Note<br />
Using <strong>Hospitality</strong> as a Disguise<br />
Hear No Evil, Speak No Evil<br />
Training & Development Need Analysis<br />
The Important People In A General Manager’s Life<br />
How Much Service Is Too Much Service?<br />
20 Ideas To Increase Technology Efficiency<br />
It’s All About The People<br />
Receiving: Check It Before You Accept It<br />
Understanding Customer Dna<br />
Winner’s Attitude<br />
Lost The Fire? Time To Retire!<br />
Leadership - Do We Know What It Is?<br />
Tips On Employee Retention<br />
<strong>Hospitality</strong> Bites<br />
Customer Service: A Fading Memory?<br />
Create And Committ To A Brand World View<br />
More Website Hints, Tips and Tricks Unwrapped<br />
Three Steps To Welcome<br />
Last words<br />
03<br />
08<br />
10<br />
12<br />
16<br />
18<br />
20<br />
26<br />
32<br />
38
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