Tourism Risk Management - Sustainable Tourism Online

• industry representatives;
• airport and port operators;
• utilities operators (gas, electricity, water, etc);
• community action/interest groups; and
• media.
2. MONITOR AND REVIEW
Monitoring and reviewing are enabling activities which are essential so that continual improvements
can be achieved and to ensure the currency and relevance of the tourism risk management process.
Risk doesn’t remain static, so it's essential that tourism risk management is an ongoing process with
regular monitoring and review of hazards, elements at risk, and the progress, outcomes and efficacy
of risk treatment measures. Systematic monitoring and review systems should be developed and
maintained by:
• establishing arrangements for monitoring, reviewing and documenting risks as part of the
tourism risk management strategy;
• developing a risk register computer database;
• repeating the risk management cycle on a regular basis;
• measuring progress and incorporating it into management performance measurement and
reporting systems;
• evaluating lessons from review processes and incorporating them into plans; and
• amending plans and procedures as required.
STEP 1 – Establish the Context
This first step in the tourism risk management process is to establish the basic parameters or
framework within which the risk management activities will take place, and to develop the criteria
against which risk is to be evaluated. It includes identifying relevant policies, systems, procedures
and intra-organizational and inter-organizational relationships. The organizational context includes
the internal and external environment.
1. Establish the basic parameters. Identify:
• the nature and scope of issues to be addressed to ensure the safety of the destination;
• relevant disaster/emergency management legislations, policies and management
arrangements;
• public health issues, occupational health and safety requirements and issues, and liabilities;
and
• relevant political, social, cultural and environmental factors.
2. Identify stakeholders and their concerns, perceptions of risk, and values.
3. Establish relevant community structures and arrangements.
4. Develop risk evaluation criteria for the destination (in consultation with all stakeholders).
26 Tourism Risk Management – An Authoritative Guide to Managing Crises in Tourism