Tourism Risk Management - Sustainable Tourism Online

CONTENTS
PREFACE........................................................................................................................................ VI
INTRODUCTION ...............................................................................................................................1
CHAPTER 1: PROTECTING TOURISM ...........................................................................................4
Aim of this Chapter.........................................................................................................................4
Profile of Tourism Worldwide .........................................................................................................4
Profile of the Asia-Pacific Region...................................................................................................5
The Importance of Tourism ............................................................................................................6
Tourism Industry Contribution to World and APEC Economies .....................................................7
Recent Tourism Performance Worldwide ......................................................................................9
Chapter Summary ..................................................................................................................13
References...................................................................................................................................14
CHAPTER 2: RISK MANAGEMENT FOR TOURISM CRISES AND DISASTERS........................16
Aim of this Chapter.......................................................................................................................16
Introduction ..................................................................................................................................16
Disasters and Tourism .................................................................................................................17
Crisis Management ......................................................................................................................17
The Role of the Tourism Industry in Risk Management ...............................................................17
Hazards (Sources of Risk) ...........................................................................................................19
The Nature of Disasters ...............................................................................................................21
The Toll from Disasters in 2005 ...................................................................................................23
The Risk Management Standard .................................................................................................23
Adapting the Risk Management Standard to Disaster/Emergency Risk Management ................23
The Role of the Tourism Industry in Risk Management and Disaster Risk Management............24
The Tourism Risk Management Process .....................................................................................24
1. COMMUNICATE AND CONSULT ...........................................................................................25
2. MONITOR AND REVIEW ........................................................................................................26
STEP 1 – Establish the Context...........................................................................................26
STEP 2 – Identify Risks .......................................................................................................27
STEP 3 – Analyse Risks ......................................................................................................28
STEP 4 – Evaluate Risks.....................................................................................................30
STEP 5 – Treat Risks ..........................................................................................................30
Residual risk.................................................................................................................................32
Chapter Summary ...................................................................................................................32
References...................................................................................................................................35
CHAPTER 3: NATIONAL RESPONSIBILITIES FOR RISK AND DISASTER MANAGEMENT ...36
Aim of this Chapter.......................................................................................................................36
Risk Management at the National Level ......................................................................................36
Coordination and Partnerships – A National Tourism Council .....................................................36
A National Tourism Safety and Security Plan ..............................................................................38
A National Tourism Incident Response Plan................................................................................38
Business Continuity Planning Guide for a Human Influenza Pandemic.......................................39
Counter-Terrorism and Consequence Management....................................................................41
Preventing Organized Crime........................................................................................................44
Tourism Risk Management – An Authoritative Guide to Managing Crises in Tourism
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