Tourism Risk Management - Sustainable Tourism Online

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Checklist for Prevention 1. Have you conducted a risk management process which identifies, analyses, evaluates and treats risk to your destination or business? YES 2. Are you continuing to monitor and evaluate new sources of risk? 3. Do you monitor and evaluate the progress of risk treatment measures? 4. Have you conducted a recent SWOT analysis? 5. Do you attend multi-agency disaster management meetings or maintain information on their current activities? 6. Have you established effective liaison with regional or national disaster management agencies? 7. Have you established liaison with industry organizations, government agencies and community leaders/ 8. Have you established an effective working relationship with the media? NO 68 Tourism Risk Management – An Authoritative Guide to Managing Crises in Tourism
Checklist for Preparedness 1. Have you established a tourism crisis planning committee? 2. Has the committee developed a tourism crisis management plan which: YES • describes activation procedures? • allocates roles and responsibilities? • identifies control and coordination arrangements? • includes Standard Operating Procedures? • identifies information management requirements? • establishes communications methods? • describes public relations and media management arrangements? • includes response, recovery and business continuity? 3. Has the committee identified training needs? 4. Has regular training been developed and organized, including induction training for new staff? 5. Has the committee conducted/scheduled regular mock exercises? 6. Has the committee included informal (discussion) exercises as part of its normal meeting routine? NO Tourism Risk Management – An Authoritative Guide to Managing Crises in Tourism 69
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Tourism Risk Management An Authorit
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Foreword The world travel and touri
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Tourism Risk Management in the Paci
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PREFACE Message of the Secretary-Ge
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contributing to the development and
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CHAPTER 1: PROTECTING TOURISM Aim o
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There is a broad range of economic
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Figure 2: The Contribution of the T
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As can been seen in the above graph
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included 13 measures providing assi
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services in each economy, it is ess
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CHAPTER 2: RISK MANAGEMENT FOR TOUR
Page 26 and 27: established, coordinated and integr
Page 28 and 29: 2. Tourism and Related Sectors Tour
Page 30 and 31: New Orleans and the Lessons of Hurr
Page 32 and 33: • the Risk Management Standard co
Page 34 and 35: • industry representatives; • a
Page 36 and 37: Example of Elements at Risk for a D
Page 38 and 39: 1. Must do. 2. Should do. 3. Could
Page 40 and 41: Establish and maintain regular moni
Page 42 and 43: epresentatives. While all initial e
Page 44 and 45: CHAPTER 3: NATIONAL RESPONSIBILITIE
Page 46 and 47: A National Tourism Safety and Secur
Page 48 and 49: crisis in the relatively short hist
Page 50 and 51: Some countries (including the Unite
Page 52 and 53: international awards for quality of
Page 54 and 55: Disasters in Asia and the Pacific M
Page 56 and 57: • The Government of Bangladesh ha
Page 58 and 59: Child Wise 2006, [online] http://ww
Page 60 and 61: The Four Crisis Management Strategi
Page 62 and 63: A key part of crisis preparedness f
Page 64 and 65: Training of Staff Crises inevitably
Page 66 and 67: Proactive Planning: An Example of B
Page 68 and 69: Crisis Management in Tourism in Tro
Page 70 and 71: oom or area to be established as th
Page 72 and 73: Recovery Processes Just as no two c
Page 74 and 75: determined that Phuket and other to
Page 78 and 79: Checklist for Response YES NO 1. Ha
Page 80 and 81: CHAPTER 5: MEDIA AND COMMUNICATION
Page 82 and 83: annually as a minimum, and then rev
Page 84 and 85: • Get involved in defining securi
Page 86 and 87: • Challenge untrue statements Mon
Page 88 and 89: A) Image building communications
Page 90 and 91: C) Security for the future • Eval
Page 92 and 93: visitor spots, resort managers repo
Page 94 and 95: References Anonymous, 2002a, March
Page 96: Recovery The coordinated process of
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