Tourism Risk Management - Sustainable Tourism Online

Tourism Risk Management in the Pacific Region ........................................................................45
Disasters in Asia and the Pacific..................................................................................................46
National Disaster Management Arrangements in Asia and the Pacific........................................47
The Asian Disaster Preparedness Centre....................................................................................48
Tourism Disaster Response Network...........................................................................................49
Chapter Summary ...................................................................................................................49
References...................................................................................................................................49
CHAPTER 4: CRISIS MANAGEMENT FOR TOURISM OPERATORS AND DESTINATIONS.....51
Aim of this Chapter.......................................................................................................................51
Introduction ..................................................................................................................................51
The Four Crisis Management Strategies .....................................................................................52
1. Prevention/Mitigation................................................................................................................52
Occupational Health and Safety...........................................................................................52
2. Preparedness...........................................................................................................................53
The Planning Committee......................................................................................................54
Tourism Crisis Management Planning .................................................................................54
Criteria for Crisis Control Personnel.....................................................................................55
Training of Staff....................................................................................................................56
Testing Plans and Personnel – Crisis Management Exercises (Mock Crises) ....................56
Exercise Options..................................................................................................................56
The Tourism Crisis Planning Process..................................................................................57
3. Response .................................................................................................................................59
The Tourism Crisis Management Centre .............................................................................61
Crisis Information Management ...........................................................................................62
Tourism Business Continuity................................................................................................63
4. Recovery ..................................................................................................................................63
Recovery Processes ............................................................................................................64
Debriefing Processes...........................................................................................................64
Aide-Memoir for Crisis Debriefing ........................................................................................65
Chapter Summary ...................................................................................................................67
References...................................................................................................................................67
Checklist for Prevention...................................................................................................68
Checklist for Preparedness .............................................................................................69
Checklist for Response....................................................................................................70
Checklist for Recovery.....................................................................................................71
CHAPTER 5: MEDIA AND COMMUNICATION..............................................................................72
Aim of This Chapter .....................................................................................................................72
Introduction ..................................................................................................................................72
Patterns of Media Reporting ........................................................................................................72
Managing the Media.....................................................................................................................73
Guidelines for the Visitor Industry ................................................................................................73
I. Before a Crisis: Preparing for the Worst ........................................................................73
II. Minimizing Damage..................................................................................................76
III. Recovering Visitor Confidence.................................................................................79
References...................................................................................................................................86
APPENDIX A: GLOSSARY OF TERMS.........................................................................................87
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Tourism Risk Management – An Authoritative Guide to Managing Crises in Tourism