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Engaging for success: Enhancing performance through employee engagement Assessment & Development Consultancy (2008) Enhancing employee productivity, [pdf Online] http://www.y2cp.com/public/ressources/publications/tests/adc/enhancing_ employee.pdf. Australian Public Services Commission (2007) Changing behaviour – a public policy perspective. [Online] www.apsc.gov.au/publications07/changingbehaviour.pdf [accessed 1 July 2009]. Axtell, C. M., Harrington, E., Holman, D. J., Unsworth, K. L., Wall, T. D. and Waterson, P. E. (2000) Shopfloor innovation: facilitating the suggestion and implementation of ideas, Journal of Occupational and Organisational Psychology, 73. Bacon, N. and Samuel, P. (2007) Mapping partnership agreements in Britain: patterns and explanations, at 8th European Congress of the International Industrial relations Association, Manchester, UK, September 3-7th. Barber, L., Hayday, S. and Bevan, S. (1999) From People to Profits The HR link in the service- profit chain. Report 355, Institute for Employment Studies, June 1999 BERR, The Information and Consultation of Employees Regulations 2004 www.berr.gov.uk/ employment/employment.../ice/index.html – [Accessed 1 July 2009] BERR, 2009 SME Business Barometer, February 2009. URN: 09/P75b. By IFF Research. Bevan, S. Cowling, M. (July 2007) Job Matching in the UK and Europe. Research Report RR25, Sector Skills Development Agency. Birdi, K., Clegg, C., Patterson, M., Robinson, A., Stride, C. B., Wall, T. D. and Wood, S. J. (2008) The impact of human resource and operational management practices on company productivity: a longitudinal study, Personnel Psychology. Birmingham City Council, Kingston Business School Results Presentation: February 2009 Black, Carol (2008) Working for a Healthier Tomorrow: Review of the Health of Britain’s Working Age Population and at: http://www.workingforhealth.gov.uk/documents/workingfor-a-healthier-tomorrow-tagged.pdf [Accessed 1 July 2009] Blessing White (2004) The organizational dance card – a Blessing White survey report on employee engagement. Blizzard, R. (2005) Nurses Engagement Key to reducing Medical Errors, Gallup. Boaden, R., Marchington, M., Hyde, P., Harris, C., Sparrow, P., Pass, S., Carroll, M., and Cortvriend, P. (2008) Improving health through human resource management: the process of engagement and alignment, London: CIPD. Bourne, M., France-Santos, M., Pavlov, A., Lucianetti, L., Martinez, V. and Mura, M. (2008) The impact of Investors in People on people management practices and firm performance, Cranfield School of Management. Brewster, C., Higgs, M., Holley, N. and McBain, R. (2007) Employee engagement – report from HR Centre of Excellence Research and members meeting, Henley. Brown, D. and Reilly, P. (2008) Employee Engagement: what is the relationship with reward management World at Work Journal vol 17, no 4. 140
Annexes Brown, W. (2000) Putting participation into practice in Britain, British Journal of Industrial Relations, 38: 299-316. BT (2008) Corporate and social responsibility in BT – employee survey 2008. Burns, P. (2006) Good business – the employee ownership experience, Job Ownership Ltd (JOL) and Co-operatives UK. Business in the Community (BITC) (2007) Organisational case studies – AstraZeneca [On-line] http://www.bitc.org.uk/resources/case_studies/afe_1167_astraz.html [Accessed 30 June 2009] Business in the Community (BITC) (2009) Business Action on Health: Healthy People = Healthy Profits Online at: www.bitc.org.uk/document.rmid=9097 [Accessed 1 July 2009]. Cabinet Office (undated) Linking employee engagement to organisational performance. Cabinet Office (undated) Employee Engagement Working Group report, Annex C Canadian Government Executive (June/July 2006) [On-line] http://www.tbs-sct.gc.ca/rp/pstc-eng.asp [Accessed 1 July 2009]. CBI-AXA (2007) Annual Absence and Labour Turnover Survey. CBI-TUC (2001) Submission to the Productivity Initiative, HMT. CFE (2008) Skills utilisation literature review, Scottish Government Social Research. Chapman, Jake (undated). ‘Introducing Systems Thinking’. [On-line] http://systems.open.ac.uk/objects/events/Jakes%20pres%20for%20website.ppt. [Accessed 1 July 2009]. CIPD (2006) Reflections on Employee Engagement, White Paper. CIPD Annual Survey Report 2006, How engaged are British employees. CIPD (2008) Employee engagement fact sheet. CIPD (2008) Gen Up – how the four generations work. CIPD (2009) Employee attitudes survey May 2009. CIPD (draft for June 2009) HR Directors guide to employee engagement. CIPD Presentations to Employee Engagement Conference, 27 January 2009: Alison Heron, KPMG; Annette Ware, Vodaphone; Katie Truss, Kingston Business School; Bob Hughes, Network Rail. Civil Service (undated) First steps in designing a model [of employee engagement] – a review of best practice models and Civil Service model design. Coats, D. (April 2009) Advancing opportunity: the future of good, The Smith Institute. http://www.smith-institute.org.uk/pdfs/good_work.pdf Cleland, A., Townend, A. and Mitchinson, W. (2008) Engagement Assertiveness and Performance. White Paper, Ixia in partnership with Henley Management College. Coats, D. (2004). Speaking Up! Voice, industrial democracy and organisational performance, Work Foundation. 141
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Foreword by Secretary of State This
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Chapter 2 The Case for Employee Eng
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Chapter 3 The Barriers to Engagemen
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Chapter 4 Enablers of Engagement -
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