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Engaging for success: Enhancing performance through employee engagement Coats, D. Lehki, R. (2008) Good Work: Job Quality in a Changing Economy, Work Foundation. Cognosis (2007) Edge 1: fresh insights into strategy making, engagement and business performance. Cognosis (2008). Leading EDGE overview – making strategy intelligently emotional. Cognosis (2008). Igniting growth. Constable, S. Coats, D. Bevan, S. Mahdon, M (undated) Good Jobs – a report prepared for the Health and Safety Executive. Corporate Leadership Council (2004) Driving performance and retention through employee engagement: a quantitative analysis of effective engagement strategies, Corporate Executive Board. Corporate Leadership Council Best Practice Profiles (2004). Corporate Leadership Council (2004) Engaging the workforce – focusing on critical leverage points to drive employee engagement, Corporate Executive Board. Corporate Leadership Council /Corporate Executive Board (2008) Improving employee performance in the economic downturn, Corporate Executive Board. Corporate Leadership Council Employee Engagement Database Report. Corporate Leadership Council (2009) Managing in the Downturn, four imperatives to drive employee innovation and performance. Corporate Leadership Council Concerning trends for HR – three challenges that require immediate responses. Crabtree, S. (2005) Engagement keeps the Doctor Away, Gallup Management Journal Cranfield University School of Management. Investors in People Executive Summary and Impact Report 2008. Cranfield University School of Management (2008) The impact of Investors in People on people management practices and firm performance. Davies, G. and Chun, R. (2007) To thine own staff be agreeable, Harvard Business Review, June. Deloitte Touche Tohmatsu and the Economist Intelligence Unit (EIU) Report (2007) Aligned at the Top Duhaldeborde, Y. (unpublished) Review of Employee Engagement Slides prepared specifically for the MacLeod Review, 2009 Ednams A. (2008) Does the Stock Market Fully Value Intangibles Employee Satisfaction and Equity Prices, University of Philadelphia, Working Paper Series. Edwards, P. (2007) Justice in the Workplace: Why it is important and why a new public policy initiative is needed. Ellins, J. and Ham, C. (undated) Unpublished summary of a literature review on employee ownership and summary of options for the NHS. 142
Annexes Employee Ownership Association (2007) Submission to the All Party Parliamentary Group on employee ownership. Engage Group (2008) Empowering employees: the new rules of engagement. ESRC Centre for Organisation and Innovation (2006) Final report, University of Sheffield/ Institute of Work Psychology. Felstead, A. Gallie, D. Green, F. and Zhou, Y (2007) Skills at Work, 1986 – 2006, ESRC. http://www.skope.ox.ac.uk/WorkingPapers/2006SkillsSurvey.FinalDraft4.pdf. Financial Dynamics International Ltd (2009) A question of leadership. How can business leaders bet engage with their employees in the downturn A survey in association with YouGov. Finniear, J. (April 2009) Welsh Public Sector Workforce Engagement Inquiry Final Report, Wales Public Service Workforce Forum, Glamorgan Business, University of Glamorgan. Fleming, J. H., Coffman, C. and Harter, J. K. (2005) Manage your Human Sigma. Harvard Business Review. Forth, J., Bewley, H., Bryson, A. (2006) ’Small and Medium-sized Enterprises: Findings from the 2004 Workplace Employment Relations Survey. Fredrickson B.L (1998) What good are positive emotions, Review of General Psychology, Vol 2 pp 300-319. Fredrickson B.L. and Joiner T, (2002) Positive Emotions trigger upward spiral toward emotional well-being’ Psychological Science, Vol. 13 pp 172-175. Fulmer, I. S., Gerhart, B. and Scott, K. S. (2003) Are the 100 best better An empirical investigation of the relationship between being ‘a great place to work’ and firm performance, Personnel Psychology. Gallup Organization (2006) Engagement predicts earnings per share. Gallup (2006) Gallup Study: Feeling Good Matters in the Workplace. Gallup Human Capital (2008) Engaging Employees through times of crisis and abnormal change, Gallup Consulting. Gallup (2008) UK retailer – 174 stores over two years., Gallup Management Journal, 19 February (2009) Garrow, V. (2008) Staff engagement: summary literature review, Institute for Employment Studies. Gatenby, M., Rees, C., Soane, E. and Truss, C, Employee engagement in context, CIPD/ Kingston Business School. Globoforce (2008) Empowering employees: the new rules of engagement. Globoforce (2008) The new era of strategic recognition. Gonzalez-Roma, V., Schaufeli, W. B., Bakker, A. B. And Lloret, S. (2006) Burnout and work engagement: independent factors or opposite poles Journal of Vocational Behaviour 68. 143
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Foreword by Secretary of State This
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Chapter 2 The Case for Employee Eng
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Chapter 3 The Barriers to Engagemen
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Chapter 4 Enablers of Engagement -
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