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Engaging for success: Enhancing performance through employee engagement Pritchard, M. & Silvestro, R. (2004) Applying the service profit chain to analyse retail performance. PRT Consultants. Postlethwaite, R., Michie, J., Burns, P. and Nuttall G. (2005) Shared company – how employee ownership works, Job Ownership Ltd. Purcell, J. (2002) Sustaining the HR and performance link in difficult times, University of Bath. Purcell, J., Kinnie, N., Hutchinson, S., Rayton, B and Swart, J. (2003) Understanding the People and Performance Link: Unlocking the Black Box. London, CIPD Purcell J. and Kinnie N. (2007) HRM and business performance, Chapter 26 from The Oxford Handbook of Human Resource Management, Oxford University Press. Purcell, J. (2008) A note on the research literature on high-performance working and employee engagement, Acas. Reed Elsevier (2007) Bright ideas for creating high-performing, great places to work in Reed Elsevier, Corporate Responsibility Report (2007) , Reeves, (2007) CoCo companies – work, happiness and employee ownership, Employee Ownership Association. Reilly, P and Brown, D (2009) Employee Engagement: What is the Relationships with Reward Management, HR Network Paper MP83, Institute of Employment Studies, Right Management (2006) Measuring True Employee Engagement, A CIPD Research Report Robertson I., Cooper C. Case Study: Somerset County Council – The Business Case for managing pressure and stress at work [On line] http://www.robertsoncooper.co.uk/Pages/Resources/Case-Studies.aspx [accessed 1 July 2009] Robertson-Smith, G. Markwick, C (2009) Employee engagement – a review of current thinking. IES HR Network. Robinson, D., Perryman, S. and Hayday S. (2004) The drivers of employee engagement, Institute of Employment Studies, HR Network, Report 408. Robinson, D., Hooker, H. and Hayday, S. (2007) Engagement: the continuing story, IES. Robinson, D., Perryman, S., Hayday, S (2007) The drivers of employee engagement, Institute for Employment Studies Report 408. Robinson, D. (2008) Employee engagement: an IES perspective, Presentation to the IES HR Network. Rucci, A.J., Kirn, S.P. and Quinn R.T (1998) The Employee-Customer Profit Chain at Sears, Harvard Business Review. Sadev, K. Vinnicombe, S. (1998) Downsizing and survivor syndrome: a study of HR’s perceptions of survivor’s responses. Cranfield University School of Management. Saks, A. M. (2006) Antecedents and consequences of employee engagement, Journal of Managerial Psychology, vol 21 no 7. 148
Annexes Schaufeli, W. B., Salanova, M., Gonzalez-Roma, V. and Bakker, A. B.(2002) The measurement of engagement and burnout: a two sample confirmatory approach. Journal of Happiness Studies.3. Scottish Executive Social Research (2007) Employee engagement in the public sector. Sirota, D., Mischkind, L. and Meltzer, M. (2006) High moral again pays off in stock market gains, Sirota Survey Intelligence. Smythe, J. (2004) Engaging people at work to drive strategy and change. Soane, E. et al (2008) The association between individual responses to work, employee engagement and performance. Spreier, S. W., Fontaine, M. H. and Malloy, R. L. (2006) Leadership run amok – the destructive potential of overachievers, Harvard Business Review. Strack, R., Dyer, A., Caye, J-M., Minto, A, Leicht, M., Francoeur, F., Ang, D., Bohm, H., McDonnell, M. (2008) Creating People Advantage’ Executive Summary, Boston Consulting Group. Standard Chartered Bank Leadership and Development Programme. Standard Chartered Bank Strategic Intent. Steele, J. (1999) Wasted Values: harnessing the commitment of public managers, Public Management Foundation. Stern, S. (2008) Feel the strategy: leaders must engage hearts as well as minds, Management Today, November. Stern, S. (2008) Engaging a worried workforce, Financial Times, 9 February. Storey, J., Wright, P.M., Ulrich, D. eds. (2008) The Routledge Companion to Strategic Human Resource Management. Storey, J. and Salaman, G. (2009) Nature has no outline but imagination has, contrasting executive renditions of the commitment to innovation, European Management Journal. Suff, P. and Reilly, P. (2008) Going the extra mile. The relationship between reward and employee engagement, IES HR Network. Talent Drain (2009) Employee engagement and retention survey 2009. Tamkin, P. (2005) Measuring the contribution of skills to business performance, IES. Tamkin, P., Giles, L., Campbell, M. and Hillage, J. (2004) Skills pay: the contribution of skills to business success, IES for the Sector Skills Development Agency (SSDA) Tamkin, P., Cowling M. and Hunt W (2008) People and the Bottom Line, Report 488, Institute of Employment Studies. Terry, M. (2003) Can ‘partnership’ reverse the decline of British trade unions, Work, Employment and Society, 17(3). The Conference Board (2006) Employee Engagement – a review of current research and its implications. The Co-operative (2009) Evidence to the MacLeod enquiry. 149
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Foreword by Secretary of State This
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Chapter 2 The Case for Employee Eng
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Chapter 3 The Barriers to Engagemen
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Chapter 4 Enablers of Engagement -
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