TRIM Captura to TRIM Context Upgrade Notes - TRIM User Network

TRIM Captura to TRIM Context Upgrade Notes - TRIM Context 6.1 Page 6
Probably the most important people to manage, and possibly the hardest, are your
end-users. The people who need and use daily the service you provide.
These folks are very important, and the challenging part is that:
• Many users find change difficult or threatening
• Some will regard computers, and their associated software, as a
hindrance or more trouble than they're worth.
There are no easy answers here, but a few suggestions are:
• Consult. If there remains anybody that can complain “why wasn’t I
consulted” then the job is not yet done.
• Recruit end-users in selected serviced areas to be “heroes” of the
implementation. Consult with them regards their needs, demonstrate
TRIM Context to them and provide (at the very least) basic training for
them.
• Provide a “hot line” for end-users frustrated (or even frightened) by the
change of system.
• Emphasize the “fun features” (skins, user configurable menus, etc.)
• Emphasize the “power user” features (Outlook Add-in, Favorites, Offline
Records, etc.)