Measuring performance and effectiveness for Mäori ... - Te Puni Kokiri

C O N T E N T S
2 EXECUTIVE SUMMARY
5 INTRODUCTION
5 Nature of the literature
5 Key distinctions
5 Methodology
8 DEVELOPING AND REPORTING AGAINST MEASURES OF EFFECTIVENESS FOR MÄORI
8 A key introductory question: why measure and report performance by ethnicity
9 No one-size-fits-all – performance measurement is selective
9 Guidance on measuring for Mäori
10 Measuring performance for Mäori – what and whose benchmarks
10 Different priorities and preferences of Mäori service users
10 Involve citizens in the development of measures and reporting on performance
12 Measurement as part of performance improvement
13 COMPARATIVE MEASURES – GOOD PRACTICE FOR MÄORI
13 The importance of comparative analysis for Mäori
13 Achieving meaningful comparisons between ethnic groups
15 Capturing variation within Mäori
16 Comparative impact measures or results
17 Comparative analysis in particular types of measures
20 MÄORI-SPECIFIC MEASURES AND THEIR CHARACTERISTICS
20 The ability of Mäori to succeed as Mäori
20 Mäori-specific measures are attuned to Mäori realities and Mäori world views
21 Wellbeing for the individual and the group
21 Measures capturing whänau advancement
22 Strength-based measures of advancement in contemporary Te Ao Mäori
23 Measures for Mäori as part of a measurement framework
23 Te Hoe Nuku Roa and Hua Oranga frameworks
25 KEY IMPLEMENTATION ISSUES FOR MEASURING PERFORMANCE FOR MÄORI
25 Good quality data and robust data analysis
25 Organisations need the right capability
26 Staff need to feel confident of the reasons for measuring performance for Mäori
27 The need for forethought
27 The need for long-term commitment
27 The need for collaboration
28 CONCLUSION
29 GLOSSARY
32 APPENDIX ONE
34 APPENDIX TWO
36 APPENDIX THREE
38 BIBLIOGRAPHY
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