Measuring performance and effectiveness for MÃƒÂ¤ori ... - Te Puni Kokiri

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APPENDIX TWO 34 HUA ORANGA This framework/tool was developed in a mental health context, but upon examination Te Puni Kökiri believes it has potential to be adopted and adapted to other contexts, such as employment services the latter being an illustrative service examined in this literature review. HUA ORANGA MEASUREMENT QUESTIONS Particularly useful base-line questions from Hua Oranga that could be adopted for measuring the effectiveness of a mainstream employment service (like Job Search Service) for Mäori, from a holistic Mäori view of wellbeing are presented in the following table. ELEMENTS The tool proposes: • A more accurate impression of outcome could be obtained by capturing the client’s and clinician’s (or the person doing the intervention) impressions of outcome performance, along with the views of whänau. Key stakeholders are: clients; the service provider; and a member of the client’s whänau. • Four domains of outcome reflecting the holistic nature and concepts of Mäori health and wellbeing. • Five end points in the treatment process at which it makes sense to measure outcomes (assessment, inpatient, outpatient treatment, community care and discharge). The end points align with contemporary service structures and appreciate the need for a dynamic tool, capable of responding to a number of consumer treatment variables. • A set of questions that could be adopted for measuring the effectiveness of a mainstream service like Job Search Service for Mäori from a holistic Mäori view of wellbeing. T E P U N I K Ö K I R I M E A S U R I N G P E R F O R M A N C E A N D E F F E C T I V E N E S S F O R M Ä O R I : K E Y T H E M E S F R O M T H E L I T E R A T U R E
Illustrative examples of Hua Oranga base-line questions that could be trialled for employment services 35 Table Four - Hua Oranga measurement questions Dimensions Questions for the dimensions Wairua Client – As a result of the intervention do you feel Service provider – As a result of the intervention does the client feel Whänau – As a result of the intervention does your relative/whänau member feel 1 Dignity, respect More valued as a person 2 Cultural identity Stronger in yourself as Mäori 3 Personal contentment More content within yourself 4 Spiritually (non-physical experience) Healthier from a spiritual point of view Dimensions Questions for the dimensions Whänau Client - As a result of the intervention do you feel Service provider - As a result of the intervention does the client feel Whänau– As a result of the intervention does your relative feel 1 Communication More able to communicate with your whänau 2 Relationships More confident in your relationships with other people 3 Mutuality Clearer about the relationships with your whänau 4 Social participation More able to participate in your community A P P E N D I X T W O
Page 1 and 2: MÄTAURANGA KNOWLEDGE Ka möhio, ka
Page 3 and 4: C O N T E N T S 2 EXECUTIVE SUMMARY
Page 5 and 6: (Gill and Russell, 2011, p.8). As D
Page 7 and 8: PART 1 : INTRODUCTION 1.1 PURPOSE T
Page 9 and 10: Table One - examples of performance
Page 11 and 12: 2.2 NO ONE-SIZE-FITS-ALL - PERFORMA
Page 13 and 14: “In brief there is a prima facie
Page 15 and 16: PART 3 : COMPARATIVE MEASURES - GOO
Page 17 and 18: 3.3 CAPTURING VARIATION WITHIN MÄO
Page 19 and 20: quantified in the annual Social rep
Page 21 and 22: Raising performance between sites/o
Page 23 and 24: New Zealand (2002) explains that hi
Page 25 and 26: 4.6 MEASURES FOR MÄORI AS PART OF
Page 27 and 28: PART 5: KEY IMPLEMENTATION ISSUES F
Page 29 and 30: 5.4 THE NEED FOR FORETHOUGHT Much o
Page 31 and 32: GLOSSARY Aspirational goals Expecte
Page 33 and 34: A P P E N D I C E S
Page 35: The “Mäori Perspective” Report
Page 39 and 40: Table Six - Measures for employment
Page 41 and 42: Donnell, A., and Social Programme E
Page 43 and 44: Kukutai, T. (2004) ‘The Problem o
Page 45 and 46: State Service Commission (2003a) Pu
Page 48: Te Puni Kökiri, Te Puni Kökiri Ho

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