e - TRACC
e - TRACC
e - TRACC
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WHAT IS DIFFERENT<br />
pg3-9<br />
>> TRAINING OVERVIEW<br />
pg 29-33<br />
- What will V5 allow you to do<br />
- 25 NEW benefits<br />
- Five new content clusters<br />
- Overall structure enhancements<br />
pg 4<br />
pg 5,6,7<br />
pg 8<br />
pg 9<br />
- A highlevel look at Tier 4<br />
- A highlevel look at Tier 5<br />
- A highlevel look at Tier 6<br />
- A highlevel look at Tier 7<br />
pg 30<br />
pg 31<br />
pg 32<br />
pg 33<br />
>> CHANGES IN EACH <strong>TRACC</strong><br />
pg 10-23<br />
>> digi<strong>TRACC</strong><br />
pg 34-40<br />
- Leading and managing change<br />
- Enviroment, health and safety<br />
- Teamwork<br />
- 5S<br />
- Visual Managment (VM)<br />
- Focused Improvement<br />
- Autonomous Maintenance<br />
- Asset Care<br />
- Set up Time reduction<br />
- Quality<br />
>> ENHANCEMENTS IN V5<br />
- E x e c u t i v e s a n d S i t e S t e e r i n g<br />
Committee<br />
- Implementation Task Force<br />
- Leaders and Specialists<br />
- Teams and Team Leaders<br />
pg 10<br />
pg 11<br />
pg 12,13<br />
pg 14<br />
pg 15<br />
pg 16,17<br />
pg 18<br />
pg 19,20<br />
pg 21<br />
pg 22, 23<br />
pg 24-28<br />
pg 25<br />
pg 26<br />
pg 27<br />
pg 28<br />
- New features at a glance<br />
- 5.0 - updated interface<br />
- 5.0 - mapped Assessments<br />
- 5.0 - convert Assessments<br />
- 5.0 - Planner updates<br />
- 5.0 - User Managment updates<br />
- 5.0 - <strong>TRACC</strong>log<br />
>> OTHER NEW <strong>TRACC</strong>s<br />
IN DEVELOPMENT<br />
- New <strong>TRACC</strong>s in development<br />
- Supply Chain<br />
- Enviromental Sustainability<br />
- Human Capital<br />
- Admin Excellence<br />
>> FOR QUERIES<br />
pg 34<br />
pg 35<br />
pg 36<br />
pg 37<br />
pg 38<br />
pg 39<br />
pg 40<br />
pg 41-50<br />
pg 41<br />
pg 42,43,44<br />
pg 45,46<br />
pg 47,48<br />
pg 49,50<br />
pg 51<br />
2
What is different<br />
a new modern “look and feel” and 1000 + NEW<br />
bites of knowledge, examples and templates<br />
>> The enhanced implementation methodology will empower you to ‘own’ the process and create internal <strong>TRACC</strong><br />
expertise, making you less reliant on external <strong>TRACC</strong> experts.<br />
>> There is a heavier focus on ‘people’ issues and Standard Work throughout, which ensures engagement and<br />
sustainability.<br />
>> A deeper integration and codification of Implementation Actions and assessment measures aligns all continuous<br />
improvement initiatives ensuring that Lean & Six Sigma is collapsed into the process.<br />
>> All the training workshops now have detailed Facilitators’ Guides and lesson plans which ensure consistent<br />
learning outcomes and clear linkages to Implementation Actions.<br />
>> digi<strong>TRACC</strong> 5.0 now has Planner Drill-Down, easy Assessment Import and Export, a Library of Performance<br />
Support tools, <strong>TRACC</strong> training workshop material (workshop slides and participant workbooks) and<br />
a <strong>TRACC</strong>log to provide the <strong>TRACC</strong> team with greater feedback and new ideas.<br />
<strong>TRACC</strong> V5 deepens the capability of your Continuous Improvement Managment System allowing you to<br />
codify standards, replicate it and rapidly deploy best practice across all your operations.<br />
During 2009 <strong>TRACC</strong> developers have<br />
been collaborating with many clients,<br />
global Continuous Improvement (CI)<br />
experts and <strong>TRACC</strong> channel partners<br />
to develop a new, cutting edge version<br />
that incorporates all the latest trends<br />
and thinking in the field of continuous<br />
improvement.<br />
Our development team collected<br />
numerous micro trends and new<br />
content bites. These were filtered<br />
via a collaborative process and the<br />
most powerful trends and ideas<br />
were put through rigorous development<br />
to ensure superior content.<br />
More visual and interactive training material<br />
New packaging for manuals and workshop<br />
3
WHAT<br />
will <strong>TRACC</strong><br />
WHAT WILL <strong>TRACC</strong> VERSION 5<br />
ALLOW YOU TO DO<br />
VERSION<br />
5 allow<br />
YOU to<br />
DO<br />
Assess >><br />
Create >><br />
Measure >><br />
Guide >><br />
Build >><br />
your operations’ current best practice maturity against the latest best practices (incorporates Lean and<br />
Six Sigma)<br />
a clear, coordinated and logically-sequenced best practice implementation road map and integrate Lean<br />
and Six Sigma interventions<br />
your progress against that road map and provide dashboards for Visual Management<br />
your implementation teams on what good practice looks like and provide consistent ‘WHATs’, ‘HOWs’,<br />
photographs and examples<br />
and develop best practice competencies in your organisation to help implement standardised continuous<br />
improvement processes across multiple operations simultaneously – and engage people at all levels of<br />
the organisation<br />
Standardise >><br />
tacit knowledge and standard work practices<br />
Share >><br />
best practice knowledge across the organisation and multiple sites<br />
Embed >><br />
continuous improvement in your organisation’s DNA<br />
WHAT WILL <strong>TRACC</strong><br />
VERSION 5 ALLOW YOU TO DO<br />
4
THE 25<br />
NEW<br />
BENEFITS<br />
of <strong>TRACC</strong><br />
VERSION<br />
5 AND<br />
digi<strong>TRACC</strong><br />
5.0.0<br />
THE 25 NEW BENEFITS OF <strong>TRACC</strong><br />
VERSION 5 AND DIGI<strong>TRACC</strong> 5.0.0<br />
Now you can:<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
6 >><br />
7 >><br />
8 >><br />
create company-wide <strong>TRACC</strong> expertise to facilitate simultaneous global implementations<br />
collapse and integrate all improvement projects (Lean, Six Sigma) into one cohesive system and process<br />
incorporate Leader Standard Work, A3s, Ergonomics and Safety & Health disciplines into your continous<br />
improvement process and manage it centrally<br />
make the entire factory more ‘visual’ and imprint lean concepts with <strong>TRACC</strong>’s new approach to Visual<br />
Management (previously VPM)<br />
roll out the transformation process across many plants simultaneously due to enhancements to the Leading and<br />
Managing Change <strong>TRACC</strong> and the multi-site implementation methodology<br />
focus more strongly on coaching at all levels of the organisation with the coaching thread that runs throughout<br />
<strong>TRACC</strong><br />
be assured that your trainers have all the training tools they need with the detailed Facilitator Guides included in<br />
every <strong>TRACC</strong> workshop<br />
place more emphasis on Health Checks and Learning Reviews to ensure application of learning in practice and the<br />
sharing of this new tacit knowledge across multiple sites<br />
The 25 new b e n e f i t s o f <strong>TRACC</strong><br />
Ve r s i o n 5 a n d d i g i<strong>TRACC</strong> 5.0.0<br />
continued >><br />
5
THE 25<br />
NEW<br />
BENEFITS<br />
of <strong>TRACC</strong><br />
VERSION<br />
5 AND<br />
digi<strong>TRACC</strong><br />
5.0.0<br />
THE 25 NEW BENEFITS OF <strong>TRACC</strong><br />
VERSION 5 AND DIGI<strong>TRACC</strong> 5.0.0<br />
With digi<strong>TRACC</strong> 5.0.0 you can:<br />
9 >><br />
10 >><br />
11 >><br />
12 >><br />
13 >><br />
14 >><br />
15 >><br />
16 >><br />
17 >><br />
18 >><br />
map across versions making it possible to track and compare assessments and progress across different <strong>TRACC</strong>s<br />
drill down in the Planner, allowing you to process plans for each section of each Implementation Action and<br />
Stop ‘n Think<br />
easily import and export assessments for separate operations<br />
use the library of continuous improvement performance support tools, <strong>TRACC</strong>kit, which provides you with valueadding<br />
tools and templates stored at Stage and Action level to facilitate implementation and ensure sustainability<br />
add your company-specific support tools to the system to be shared amongst all your operations<br />
access <strong>TRACC</strong> training workshop material (workshop slides, facilitator guides and participant workbooks)<br />
compare progress across multiple regions/sites/lines with the Gap reports<br />
easily locate the area where you work after logging in with the All Areas/My Areas feature<br />
strengthen your communications across all your sites by using the exports/printed materials<br />
select which source areas you would like to measure with the use of Derived Assessments and then delete an entire<br />
derived assessment package in one single step<br />
>> continued<br />
19 >><br />
enhance security and configure stricter security policies to ensure compliance<br />
The 25 new b e n e f i t s o f <strong>TRACC</strong><br />
Ve r s i o n 5 a n d d i g i<strong>TRACC</strong> 5.0.0<br />
continued >><br />
6
THE 25<br />
NEW<br />
BENEFITS<br />
of <strong>TRACC</strong><br />
VERSION<br />
5 AND<br />
digi<strong>TRACC</strong><br />
5.0.0<br />
THE 25 NEW BENEFITS OF <strong>TRACC</strong><br />
VERSION 5 AND DIGI<strong>TRACC</strong> 5.0.0<br />
AND now you get new support services which provide access to:<br />
20 >><br />
21 >><br />
22 >><br />
23 >><br />
24 >><br />
25 >><br />
e-Learning and system training materials to help new users get up and running and fast-track people as<br />
power users<br />
value-added services subscriptions such as ‘What does Good Look Like’ (WGLL) and <strong>TRACC</strong> publications<br />
<strong>TRACC</strong>log, a NEW ideas/improvements logging system, that will track and report on ideas/suggestions and<br />
improvement concerns<br />
intranet/extranet and knowledge management functionality that facilitates shared learning<br />
.NET 3.5 technology, enabling the database to run on SQL 2005 or 2008<br />
Version 5 will be available into 14 languages in 2010/11:<br />
English UK, English US, Chinese, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese,<br />
Russian and Spanish. Updates to our other 10 languages will be scheduled upon client request<br />
>> continued<br />
The 25 new b e n e f i t s o f <strong>TRACC</strong><br />
Ve r s i o n 5 a n d d i g i<strong>TRACC</strong> 5.0.0<br />
7
Five<br />
NEW<br />
CONTENT<br />
clusters<br />
FIVE NEW CONTENT CLUSTERS<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
New broadly enhanced Environment, Health and Safety (EHS) <strong>TRACC</strong><br />
New training workshops to build internal capability:<br />
+ Hazard Identification<br />
+ EHS Awareness<br />
+ Quality Management<br />
+ Induction to World Class Implementation<br />
+ Ergonomics<br />
+ Leader Standard Work<br />
All workshops now contain a comprehensive Facilitator Guide that provides detailed lesson plans<br />
New improved workshops to aid multi-site interventions and create client capability:<br />
+ Task Force<br />
+ Executive Leadership Committee<br />
+ Train-the-trainer<br />
Lean and Six Sigma principles<br />
Five new c o n t e n t c l u s t e r s<br />
8
Overall<br />
structure<br />
OVERALL<br />
STRUCTURE ENHANCEMENTS<br />
ENHANCEMENTS<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
Clearer accountability for actions, i.e. Steering Committee/Task Force<br />
Stronger and clearer Process section in each Implementation Action and Stop ‘n Think<br />
More explicit links between <strong>TRACC</strong>s<br />
Greater cohesion between improvement efforts at different levels of the organisation — a feedback process<br />
has been included that allows escalation of solutions and improvement issues both up and down the line<br />
A greater sensitivity to culture ensures easy globalisation with the use of generic icons that do not need<br />
translation<br />
Overall Structure<br />
En h a n c e m e n t s<br />
9
LEADING AND MANAGING CHANGE<br />
LEADING<br />
and<br />
MANAGING<br />
change<br />
<strong>TRACC</strong>...<br />
NEW<br />
content<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
Multi-site implementation structures/processes/assessments and workshops added<br />
Learning reviews have been added where external experts objectively review progress<br />
Additional content on learning reviews and organisation health checks to allow culture<br />
readiness measurement that will enhance planning for the next stage of best practice<br />
implementation<br />
Leader Standard Work and A3 material included<br />
Enhancements to content on:<br />
Competency<br />
Development<br />
Induction<br />
Training enhancements<br />
Assessment of<br />
Learning<br />
>> New Leader Standard Work workshop<br />
Coaching<br />
Organisation<br />
Design<br />
>> Improved High Performance Coaching workshop<br />
Leading and Managing<br />
Ch a n g e <strong>TRACC</strong>… n e w c o n t e n t<br />
10
ENVIROMENT,<br />
Health &<br />
Safety…<br />
new<br />
CONTENT<br />
ENVIRONMENT, HEALTH & SAFETY<br />
The original structure and overview was created in collaboration with Molson Coors/MillerCoors. For Version 5 we have strengthened the<br />
integration with the Team Work, Focused Improvement and Autonomous Maintenance <strong>TRACC</strong>s and we have made it more generic for<br />
implementation across any process industry.<br />
Specifically, we have created linkages between cultural safety aspects to deepen the integration of EHS with other best practices, and we<br />
have strengthened the support and training with structured support built into the Task Force, Team Leader and Team Training modules.<br />
7 new Implementation Actions have been added<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
6 >><br />
7 >><br />
2IA3: Develop Emergency Response Procedure<br />
2IA5: Perform EHS Awareness Training<br />
2IA11: Manage Non-routine Tasks<br />
2IA12: Assess EHS Culture<br />
3IA5: Perform Job Hazard Analysis<br />
4IA5: Encourage Proactive Behaviour<br />
4IA6: Review Benefits and Refine KPIs<br />
Training enhancements<br />
>> EHS Awareness workshop<br />
>> Hazard Identification workshop<br />
Environment, Health &<br />
Safety… n e w c o n t e n t<br />
11
TEAMWORK<br />
TEAMWORK<br />
additional<br />
NEW<br />
CONTENT<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
6 >><br />
7 >><br />
Added warnings to not withdraw team leaders too early before a certain maturity level has been<br />
reached by the team<br />
Added example of team leader responsibilities and new employee induction<br />
2ST3: Temporary Workers – new content on how to flex teams in peak season<br />
Included concept of abbreviated training for temps, new employees and<br />
seasonal workers<br />
2ST4: Support for the Team – aligned with coaching<br />
material<br />
Team Leader Forums – show and tell and ‘brown bag’<br />
added<br />
Linked authority handover matrix to risk assessment<br />
TEAMWORK . . . n e w c o n t e n t<br />
continued >><br />
12
continued<br />
TEAMWORK<br />
TEAMWORK<br />
additional<br />
NEW<br />
CONTENT<br />
8 >><br />
9 >><br />
10 >><br />
11 >><br />
2IA4: Train Team Coaches - clarified various levels of coaching<br />
3IA2: Review Teamwork - improved material on the system for ongoing review of team progress<br />
3IA4: Develop a Skills Matrix and Training Plan - better material and more examples of competency<br />
acquisition/matrix/assessment<br />
Improved material on role of the Team Leader and role of WCM operators<br />
Training enhancements<br />
>> Complete material overhaul<br />
>> New Strategic Team Design workshop<br />
TEAMWORK . . .<br />
a d d i t i o n a l n e w c o n t e n t<br />
13
5S<br />
5S . . .<br />
new<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
New material on Ergonomics<br />
2ST5: Integration with the safety programme - more explicit links to the Safety<br />
<strong>TRACC</strong> and all checklists updated to include safety<br />
2IA3: Train Team Leaders in Managing 5S<br />
2IA4: Train Work Teams in 5S - added safety aspects<br />
2IA9: Enhanced section on Management/Gemba walks<br />
content<br />
6 >><br />
3IA8: Formalise the 5S Audit - audits and scoring<br />
system revised and guidelines included<br />
Training enhancements<br />
>><br />
>><br />
Enhanced material on 5S in Admin<br />
2 new Ergonomics workshops:<br />
+ Team and Team Leader + Specialist Workshop<br />
5S . . n e w c o n t e n t<br />
14
Visual Performance Measurement<br />
now<br />
Visual Management (VM)<br />
1 >><br />
2 >><br />
Revised material on balanced scorecard, team indicators and performance targets<br />
Integrated content and training materials for Leading a Team Meeting and Visual Management for Teams<br />
Now<br />
VISUAL<br />
MANAGEMENT<br />
(VM)<br />
new<br />
content<br />
3 >><br />
4 >><br />
5 >><br />
Enhanced material on Visual Management in general<br />
Short interval control - aligned with critical process inputs<br />
Improved VM board templates<br />
Training enhancements<br />
>> Combined Leading a Team Meeting with Facilitating<br />
Visual Performance Measurement:<br />
+ Leading a Team Meeting with Visual Management<br />
>> Re-introduced Overall Equipment Effectiveness<br />
workshop<br />
Vi s u a l Ma n ag e m e n t (VM)<br />
… n e w c o n t e n t<br />
15
Focused Improvement<br />
FOCUSED<br />
IMPROVEMENT<br />
<strong>TRACC</strong><br />
new<br />
content<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
6 >><br />
7 >><br />
8 >><br />
9 >><br />
Reward & Recognition 2ST4<br />
Stage 2: Focus<br />
on Recognition<br />
New material on progression to Six Sigma 2ST5<br />
Enhanced material on Profit Improvement Projects<br />
Assignment of improvement responsibilities at all levels<br />
End state analysis changed to fault tree analysis<br />
Revised team training modules<br />
Moved 2IA8: Review Meeting Structures to Stage 3<br />
3IA4: Standardise Operating Procedure moved to Stage 2<br />
New material on loss and waste<br />
Stage 3: Focus<br />
on Reward<br />
Focused Improvement<br />
...n e w c o n t e n t<br />
continued >><br />
16
continued<br />
FOCUSED<br />
IMPROVEMENT<br />
<strong>TRACC</strong><br />
new<br />
content<br />
Focused Improvement<br />
10 >><br />
11 >><br />
12 >><br />
13 >><br />
14 >><br />
15 >><br />
16 >><br />
2IA2: Establish Daily Operational Review - changed material<br />
New examples on various IAs<br />
Improved Six Sigma material<br />
5IA6: Roll Out To Suppliers - improved material<br />
Set triggers - 5Why, decision trees, quick fixes and monitor<br />
corrective action<br />
Templates/tools for loss and waste<br />
More material on calculating profit improvement savings<br />
Training enhancements<br />
>> Simplified Stage 2 workshops<br />
+ loss and waste awareness<br />
+ 5 Why analysis<br />
Focused Improvement<br />
…n e w c o n t e n t<br />
17
Autonomous<br />
maintenance<br />
new<br />
Autonomous Maintenance<br />
1<br />
2<br />
3<br />
4<br />
Split Training<br />
module into two<br />
material on process to<br />
Added Map similar<br />
to 5S Map<br />
Analyse the losses<br />
.<br />
.<br />
.<br />
.<br />
.<br />
.<br />
Introduction - Clean & Tag<br />
Cleaning, Lubrication & Inspection<br />
Review Operator Tools<br />
Effectiveness of Contamination Reduction<br />
Focus on quick and easy wins<br />
Allocation of AM responsibilities<br />
CONTENT<br />
5<br />
AM specialist workshop<br />
enhanced material<br />
6<br />
New Team Leader<br />
module for AM<br />
Training enhancements<br />
>> New Autonomous Maintenance<br />
Specialist workshop<br />
Autonomous Maintenance<br />
… n e w c o n t e n t<br />
18
BUSINESS<br />
CENTERED<br />
MAINTENANCE,<br />
now Asset<br />
Care…<br />
NEW<br />
content<br />
Business Centred Maintenance<br />
now Asset Care<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
6 >><br />
7 >><br />
8 >><br />
9 >><br />
10 >><br />
11 >><br />
New theme on Maintenance and Capital Budget Control<br />
Greater emphasis on maintenance efficiency<br />
Stronger links with Autonomous Maintenance<br />
New material on 5S in maintenance facilities<br />
Better alignment with Focused Improvement <strong>TRACC</strong><br />
Revised workshop to develop an asset care strategy<br />
New Stop ‘n Think to guide the implementation of a<br />
maintenance management system<br />
Capital replacement policy guidelines<br />
Enhanced risk management throughout, e.g. integrated<br />
requirements for hazard and risk assessments, work<br />
permits, clearance certificates<br />
Improved clarification of planning and scheduling<br />
requirements<br />
More comprehensive Stage 2 self-assessment<br />
Business Centered<br />
Ma i n t e n a n c e, n o w As s e t Ca r e<br />
… n e w c o n t e n t<br />
19
BUSINESS<br />
CENTERED<br />
MAINTENANCE,<br />
now Asset<br />
Care…<br />
NEW<br />
content<br />
Business Centred Maintenance<br />
now Asset Care<br />
Substantial workshop and learning content has been added to the implementation process and the capability<br />
building materials.<br />
Training enhancements<br />
>> New Asset Care Strategy workshop<br />
>> Improved and simplified Fast<strong>TRACC</strong> RCM workshop<br />
>> Asset Care workshop<br />
>> An improved and simplified workshop aimed at<br />
maintenance specialists<br />
Business Centered<br />
Ma i n t e n a n c e, n o w As s e t Ca r e<br />
…n e w c o n t e n t<br />
20
Set-Up Time Reduction<br />
1<br />
Added material on Product Wheel<br />
SET UP<br />
TIME<br />
REDUCTION<br />
new<br />
content<br />
2<br />
3<br />
Introduced Glenday Sieve<br />
Minor modifications for Version 5 - will change considerably<br />
in 2011 when it becomes Manufacturing Flexibilty<br />
Training enhancements<br />
>> Improved imagery and design of the slides<br />
Set Up Time Re d u c t i o n<br />
…n e w c o n t e n t<br />
21
Quality<br />
1 >><br />
Added material on:<br />
QUALITY…<br />
NEW<br />
CONTENT<br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
6 >><br />
Boundary samples<br />
Voice of the Customer<br />
New IA on introduction of run charts in Stage 2<br />
Complexity analysis undertaken for new products<br />
Supplier partnership programme<br />
Measurement System Analysis<br />
Time to detect and correct cycles<br />
Process Characteristics<br />
and Severity<br />
Quality… n e w c o n t e n t<br />
22
Quality<br />
QUALITY…<br />
7 >><br />
8 >><br />
9 >><br />
Process for analysis and elimination of customer complaints<br />
Earlier emphasis on process control to reduce variability<br />
Reviewed material on<br />
NEW<br />
Compliance<br />
Documentation<br />
CONTENT<br />
Training enhancements<br />
>> New Quality Management workshop<br />
>> Revamped Statistical Process Control workshop<br />
Quality… n e w c o n t e n t<br />
23
enhancements<br />
TO<br />
VERSION 5<br />
ENHANCEMENTS<br />
TO VERSION 5 <strong>TRACC</strong>s<br />
Teams and<br />
Team Leaders<br />
Executive Leaders<br />
Commitee and Site<br />
Steering Committee<br />
<strong>TRACC</strong>s<br />
Best Practice<br />
Leaders and Specialists<br />
Implementation<br />
Task Force<br />
It is useful to look at the changes in relation to how it has affected the Executive and Site Steering Committees, the<br />
Implementation Task Force, the Best Practice Leaders and Specialists, and the Teams and Team Leaders.<br />
Enhancements to<br />
Version 5 <strong>TRACC</strong>s<br />
24
V5<br />
IMPACT<br />
to<br />
EXECUTIVE<br />
and site<br />
STEERING<br />
committees<br />
V5 - impact on Executive<br />
and Site Steering Committees<br />
Substantial workshop and learning content has been added to the implementation process and the capability<br />
building materials:<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
6 >><br />
7 >><br />
Clearer instruction and guidance on how to set up multi-site implementation structures<br />
Clearer guidance on pre-implementation issues such as resourcing - for example, strategic team design and<br />
considerations for temporary workers and contractors<br />
Improved information to support organisations operating in the global environment<br />
Improved information on how learning should be shared between regions and sites<br />
Learning Reviews and Health Checks to assist the Executive and Site Steering<br />
Committee to monitor implementation progress from both a practice and<br />
performance perspective, as well as from a cultural perspective<br />
Added Process sections to Stop ‘n Thinks to provide clarity<br />
and accountability according to the manufacturing process<br />
used by the operation/line<br />
An introduction of Lean management principles such<br />
as Leader Standard Work, A3 thinking and Visual<br />
Management<br />
Teams and<br />
Team Leaders<br />
Executive Leaders<br />
Commitee and Site<br />
Steering Committee<br />
Best Practice<br />
Leaders and Specialists<br />
Implementation<br />
Task Force<br />
25
V5<br />
IMPACT<br />
to the<br />
TASK<br />
FORCE<br />
V5 - impact on<br />
the Implementation Task Force<br />
V5 provides:<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
6 >><br />
7 >><br />
8 >><br />
clearer guidelines on the Task Force’s role, responsibilities and the upward and downward communication channels,<br />
particularly the link between Steering Committee Champions and Task Force Champions<br />
improved guidelines on implementation planning and resourcing<br />
clearer accountability and process steps for Implementation Actions (these processes can also be accessed directly<br />
through digi<strong>TRACC</strong>)<br />
additional in-depth information to existing Implementation Actions<br />
new Implementation Actions to fill previous gaps and introduce the latest thinking in CI methodology<br />
more codified knowledge from <strong>TRACC</strong> implementation specialists around the world<br />
more practical examples, templates and checklists which<br />
have also been added to digi<strong>TRACC</strong> so that they can be<br />
accessed in digital format<br />
explicit links between <strong>TRACC</strong>s for easy cross-referencing. For<br />
example, for Autonomous Maintenance, there are references<br />
to 5S and Focused Improvement. Similarly, in Asset Care,<br />
there are references to Teamwork, Team Meetings, and<br />
Problem-solving. These cross-references are now very clear<br />
in each of the <strong>TRACC</strong>s.<br />
Teams and<br />
Team Leaders<br />
Executive Leaders<br />
Commitee and Site<br />
Steering Committee<br />
Best Practice<br />
Leaders and Specialists<br />
Implementation<br />
Task Force<br />
26
V5<br />
IMPACT<br />
on best<br />
practice<br />
LEADERS<br />
AND<br />
SPECIALISTS<br />
V5 - Impact on Best Practice<br />
Leaders and Specialists<br />
V5 provides:<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
4 >><br />
improved technical content and guidance on application<br />
more guidelines on how to integrate <strong>TRACC</strong> with an internal production system<br />
new and improved Specialist Training workshops which encapsulate the experience of the best practice specialists<br />
highlighted sections that focus on the strategic and technical decisions that need to be taken<br />
new Specialist Training Workshops with improved content and learning methodology to create specialist competence<br />
in the business<br />
Teams and<br />
Team Leaders<br />
Executive Leaders<br />
Commitee and Site<br />
Steering Committee<br />
Best Practice<br />
Leaders and Specialists<br />
Implementation<br />
Task Force<br />
27
V5<br />
IMPACT ON<br />
TEAMS<br />
and<br />
TEAM<br />
LEADERS<br />
V5 - impact on<br />
Teams and Team Leaders<br />
V5 provides:<br />
1 >><br />
2 >><br />
3 >><br />
better guidance to the Task Force to prepare them for Team and Team Leader workshops<br />
improved guidelines on support required after the Team and Team Leader workshops, to ensure they can<br />
implement the practices they’ve learned, and that the learning is action-orientated and appropriately supported<br />
a much more logical progression in the vision of the teams, which links into career-pathing for operators<br />
Teams and<br />
Team Leaders<br />
Executive Leaders<br />
Commitee and Site<br />
Steering Committee<br />
Best Practice<br />
Leaders and Specialists<br />
Implementation<br />
Task Force<br />
28
Training<br />
overview<br />
In V5 we have about 40 training workshops. To make sense of the changes in the training content and methodology,<br />
it is best viewed from a high level across the various tiers of <strong>TRACC</strong> training as mapped out below.<br />
High level training<br />
1 st Tier<br />
2 nd Tier<br />
3 rd Tier<br />
.<br />
.<br />
.<br />
Executive Leadership Committee<br />
To get support from senior management, define vision and strategy, begin development of transition charter<br />
Site Steering Committee<br />
To cascade the vision and strategy from the ELC to the Site Steering Committee and create ownership at site level<br />
Core Team<br />
To develop the required skills of the Best Practice Leaders, Master Facilitators and Master Trainers<br />
Site level training<br />
4 th Tier<br />
5 th Tier<br />
6 th Tier<br />
7 th Tier<br />
.<br />
.<br />
.<br />
.<br />
Implementation Task Force<br />
To create an awareness of the theory of each of the Best Practices and provide detailed information and support<br />
around implementation<br />
Training of Trainers<br />
To build internal capability by certifying internal resources to deliver the Team and Team Leader training<br />
Master Trainer of Trainers<br />
To build internal capability, by accrediting the most experienced internal trainers to train and certify other internal trainers<br />
to deliver the Team and Team Leader training – thus removing reliance on outside <strong>TRACC</strong> trainers<br />
Team, Team Leader and Specialist Workshops<br />
To transfer the skills required to implement the <strong>TRACC</strong> Best Practices<br />
Training overview<br />
29
HIGH<br />
LEVEL<br />
look at<br />
<strong>TRACC</strong><br />
TRAINING<br />
High-level look at <strong>TRACC</strong> Training<br />
Site level training<br />
4 th Tier<br />
5 th Tier<br />
6 th Tier<br />
.<br />
Implementation Task Force<br />
To create an awareness of the theory of each of the best practices and provide detailed<br />
information and support around implementation<br />
Training of Trainers<br />
. To build internal capability by certifying internal resources to deliver the Team and Team<br />
Leader training<br />
Master Trainer of Trainers<br />
. To build internal capability, accrediting the most experienced internal trainers to train and certify other internal<br />
trainers to deliver the Team and Team Leader training - thus removing reliance on outside <strong>TRACC</strong> trainers<br />
7 th Tier<br />
Team, Team Leader and Specialist Workshops<br />
. To transfer the skills required to implement the <strong>TRACC</strong> Best Practices<br />
Site level training: Implementation Task Force<br />
The development work on the version 5 Implementation Task Force focused on two areas – enhancing internal capability to deliver the<br />
material, which was done through the creation of slide-by-slide facilitator notes for every module, as well as an overall module that<br />
provides facilitators with all the upfront information and preparation required to successfully plan for and execute the training. The second<br />
focus area was to bolster the material in terms of what the Task Force actually has to do to implement <strong>TRACC</strong>. We did this by adding detailed<br />
process steps for each Implementation Action in Stage 2 – and support each step with photographs, examples and videos wherever possible.<br />
30
HIGH<br />
LEVEL<br />
look at<br />
<strong>TRACC</strong><br />
training<br />
OF<br />
TRAINERS<br />
High-level look at <strong>TRACC</strong><br />
Training of Trainers (TOT)<br />
Site level training<br />
4 th Tier<br />
5 th Tier<br />
6 th Tier<br />
7 th Tier<br />
.<br />
.<br />
.<br />
Implementation Task Force<br />
To create an awareness of the theory of each of the best practices and provide detailed information and support<br />
around implementation<br />
. Training of Trainers<br />
To build internal capability by certifying internal resources to deliver the Team<br />
and Team Leader training<br />
Master Trainer of Trainers<br />
To build internal capability, accrediting the most experienced internal trainers to train and certify other internal<br />
trainers to deliver the Team and Team Leader training - thus removing reliance on outside <strong>TRACC</strong> trainers<br />
Team, Team Leader and Specialist Workshops<br />
To transfer the skills required to implement the <strong>TRACC</strong> Best Practices<br />
Training of Trainers (TOT)<br />
The TOT workshop has been revamped to include a comprehensive Facilitator Guide, we have also included a pack of 30 new icebreakers that<br />
facilitators can use when delivering training workshops. The slides’ design has been updated to conform to the guidelines stipulated in<br />
the workshop.<br />
31
HIGH<br />
LEVEL<br />
look at<br />
<strong>TRACC</strong><br />
MASTER<br />
TRAINING-OF-<br />
TRAINERS<br />
High-level look at Master Training-of-Trainers<br />
Site level training<br />
4 th Tier<br />
5 th Tier<br />
6 th Tier<br />
7 th Tier<br />
.<br />
.<br />
.<br />
Master Training-of-Trainers (Master TOT)<br />
Implementation Task Force<br />
To create an awareness of the theory of each of the best practices and provide detailed information and support<br />
around implementation<br />
Training of Trainers<br />
To build internal capability by certifying internal resources to deliver the Team and Team<br />
Leader training<br />
Master Trainer of Trainers<br />
. To build internal capability, accrediting the most experienced internal trainers to train and certify other<br />
internal trainers to deliver the Team and Team Leader training - thus removing reliance on outside<br />
<strong>TRACC</strong> trainers<br />
Team, Team Leader and Specialist Workshops<br />
To transfer the skills required to implement the <strong>TRACC</strong> Best Practices<br />
The Master TOT now includes a comprehensive Facilitator Guide that captures the knowledge and expertise of <strong>TRACC</strong> Master Trainers.<br />
Material includes detailed processes for the selection, training and accreditation of both internal trainers and master trainers, and will<br />
enable companies to run the Master TOT programme internally.<br />
The material also provides a greater depth of knowledge of and insight into multiple intelligence, coaching skills, facilitation techniques,<br />
as well as listening and questioning skills.<br />
32
HIGH<br />
LEVEL<br />
look at<br />
<strong>TRACC</strong><br />
team, team<br />
LEADER<br />
and<br />
training and<br />
SPECIALIST<br />
WORKSHOPS<br />
High-level look at Team, Team Leader<br />
Training & Specialist workshops<br />
Site level training<br />
4 th Tier<br />
5 th Tier<br />
6 th Tier<br />
7 th Tier<br />
Training of Trainers<br />
. To build internal capability by certifying internal resources to deliver the Team and Team<br />
Leader training<br />
Master Trainer of Trainers<br />
. To build internal capability, accrediting the most experienced internal trainers to train and certify other internal<br />
trainers to deliver the Team and Team Leader training - thus removing reliance on outside <strong>TRACC</strong> trainers<br />
Team, Team Leader and Specialist Workshops<br />
. To transfer the skills required to implement the <strong>TRACC</strong> Best Practices<br />
Team, Team Leader and Specialist Workshops<br />
. To transfer the skills required to implement the <strong>TRACC</strong> Best Practices<br />
Team, Team Leader Training and Specialist workshops<br />
Updating the Team Training, Team Leader Training and Specialist workshops involved a major redesign of the material. This<br />
goes beyond ‘what looks nice’ to the functional aspect in terms of how Facilitator Guides enable trainers to customise material<br />
with greater ease. Wherever possible, the workshop length has been reduced to decrease the periods of time team members<br />
have to be released from the shop floor for training.<br />
33
digi<strong>TRACC</strong><br />
5.0 -<br />
NEW<br />
FEATURES<br />
AT A<br />
GLANCE<br />
digi<strong>TRACC</strong> 5.0 -<br />
Substantial workshop and learning content has been added to the implementation process and the capability<br />
building materials.<br />
V5 provides:<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
nEw features at a glance<br />
the latest Version 5 <strong>TRACC</strong> Assessments, Manual and Map content PLUS all the Training Workshop materials (Slides<br />
and Workbooks), which provides clients with greater implementation and training autonomy<br />
the <strong>TRACC</strong>kit library where all continuous improvement Performance Support Tools can be uploaded and shared across<br />
multiple operations<br />
mapped <strong>TRACC</strong> Assessments and Plans allowing clients to export documents and data attached to Ver. 4 across to<br />
Version 5<br />
planner updates that allows clients to upload Portfolio of Evidence (POE) documents by Implementation Action<br />
planner sub-actions for each IA and Stop ‘n Think that will allow clients to get rid of all Excel spreadsheets to keep track<br />
of sub-actions<br />
6 >><br />
7 >><br />
improved user management functionality allowing administrators to move users and lock out users that are no longer<br />
employed<br />
<strong>TRACC</strong>log, a new feedback log that allows clients to report system errors and make improvement suggestions -<br />
<strong>TRACC</strong>log will provide an interactive feedback loop to users who make use of the system<br />
34
5.0 -<br />
UPDATED<br />
interface<br />
DESIGN<br />
and<br />
SUPPORT<br />
5.0 - updated interface design and support<br />
Apart from the sleek new modern design, in digi<strong>TRACC</strong> 5.0 you will notice the NEW digi<strong>TRACC</strong><br />
DOCUMENTS and SUPPORT primary tabs at the top of the screen that contain Assessments,<br />
Plans, Performance Measures and Reports<br />
35
5.0 -<br />
5.0 - mapped <strong>TRACC</strong> assessments and plans<br />
MAPPED<br />
<strong>TRACC</strong><br />
ASSESMENTS<br />
and<br />
PLANS<br />
Mapped <strong>TRACC</strong> assessments and plans, one of the best new features available on digi<strong>TRACC</strong>.<br />
<strong>TRACC</strong> assessments and plans from Version 4 have now been mapped to Version 5. This allows clients to convert documents attached to<br />
assessment criteria and plan actions to those same actions in Version 5, as well as any of their content attached to a <strong>TRACC</strong> or Stage.<br />
This means that clients will not lose all of their old documents, allowing them to track trends. Clients can now create new<br />
assessments for <strong>TRACC</strong> Version 5, but can still access assessments and <strong>TRACC</strong> material from previous versions.<br />
36
5.0 -<br />
convert<br />
5.0 - convert assessments<br />
ASSESMENTS<br />
5.0 - Mapped <strong>TRACC</strong> assessments and plans<br />
When it comes to assessments, a new ‘Copy and Convert’ function has been included which allows you to convert an existing<br />
Version 4 assessment to Version 5. You’ll need to ensure that the latest assessments you want to use for reporting and derived<br />
assessment purposes, are converted to Version 5 — you can only derive assessments for a single <strong>TRACC</strong> version at a time.<br />
A new ‘Move Client Content to Latest Version’ feature allows you to move any of your organisation’s documents to the ‘mapped’<br />
location in Version 5. When using this feature, all your organisation’s Best Practice documents are moved to the latest <strong>TRACC</strong><br />
folders in the Document Tree, and Portfolio of Evidence (POE) documents are moved to Version 5 assessment criteria.<br />
37
5.0 –<br />
planner<br />
5.0 – planner updates and sub-actions<br />
UPDATES<br />
-SUB-<br />
ACTIONS<br />
In the Planner, we’ve now included sub-actions for each Implementation Action and Stop ‘n Think. This will help you to get rid of all those<br />
Excel spreadsheets that you have had to use in previous <strong>TRACC</strong> versions to keep track of the sub-actions.<br />
To view sub-actions for a plan based on Version 4 assessments, you will first need to convert the Version 4 assessments to Version 5 using<br />
the Copy and Convert function and then update the plan by selecting the Version 5 assessments.<br />
When you update the plan, the Assessment Picker lists assessments by <strong>TRACC</strong> group, i.e. Version 4 assessments are listed separate from<br />
Version 5 assessments. Another new Planner feature is the option to add Portfolio of Evidence (POE) documents to Planner action items.<br />
The Planner view now shows if any documents are attached to an action item. The blue paper clip icon indicates that POE or best practice<br />
documents have been added to an action item, whereas the green paper clip icon indicates that a <strong>TRACC</strong>kit library document exists.<br />
38
5.0 –<br />
USER<br />
5.0 - user management updates<br />
MANAGEMENT<br />
UPDATES<br />
To assist with user management, administrators can now move users from one area to another which will be extremely helpful, as people<br />
move around organisations. To make communication to all users easier, an Email Address field has been included for digi<strong>TRACC</strong> users.<br />
This field is now mandatory - you can’t add a new user without entering an email address, nor can you edit an existing user without also<br />
adding their email address.<br />
Also note that when users are added or edited, it’s possible to enter the user’s email address in the Username field. This enables them to<br />
log in using their email address as their unique username.<br />
39
5.0 –<br />
<strong>TRACC</strong>log<br />
a new<br />
online<br />
FEEDBACK<br />
system<br />
5.0 - <strong>TRACC</strong>log, a nEw online feedback system<br />
This is our new feedback and improvement system, where you can post your queries or suggestions and track the progress of your<br />
feedback items. Types of feedback include Suggestions, Requests, Translation Errors and Complaints. To accurately identify your feedback<br />
item, you select a Product Category, Version, Title, Component and Language. We will inform you of all item progress by automated email<br />
feedback.<br />
This will be extremely important for future versions of our <strong>TRACC</strong> products in that all suggestions, ideas and errors in existing versions will<br />
be logged, and we will have one central place to use as a database.<br />
40
Other nEw <strong>TRACC</strong>s in development . . .<br />
due for release 2011<br />
++++<br />
Supply Chain<br />
Environmental Sustainability<br />
Human Capital<br />
Admin Excellence<br />
continued >><br />
41
OVER<br />
AND ABOVE<br />
what other<br />
<strong>TRACC</strong>s<br />
are in<br />
VERSION 5<br />
development<br />
SUPPLY CHAIN (due for release 2011)<br />
A global <strong>TRACC</strong> product development team, in collaboration with various Fortune 500 companies, have embarked on<br />
enhancing and deepening our supply chain content by formally developing the Supply Chain <strong>TRACC</strong> suite that will:<br />
1 >><br />
2 >><br />
3 >><br />
provide a step-by-step guide to optimise the supply chain<br />
ensure alignment of process, people and performance to achieve a common goal<br />
develop each aspect of the SC to a world-class level<br />
Clients will be able to:<br />
4 >><br />
5 >><br />
6 >><br />
7 >><br />
assess their SC best practice progress and determine improvement opportunities<br />
create an action plan of initiatives needed to drive competitiveness<br />
build internal capability to ensure sustainable improvements<br />
collapse all improvement initiatives into one integrated system<br />
continued >><br />
42
continued<br />
OVER<br />
AND ABOVE<br />
what other<br />
<strong>TRACC</strong>s<br />
are in<br />
VERSION 5<br />
development<br />
SUPPLY CHAIN (due for release 2011)<br />
The Supply Chain Excellence development framework is grouped into clusters<br />
for Foundation, Planning, Procurement and Logistics.<br />
Supply Chain <strong>TRACC</strong> Conceptual Development Model:<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
6 >><br />
7 >><br />
8 >><br />
9 >><br />
Demand Planning<br />
Sales and Operations Planning (S&OP)<br />
Supply Planning<br />
Procurement<br />
Transport Management<br />
Order Fulfilment<br />
Warehouse Management<br />
Supply Chain Alignment<br />
Product Portfolio Management<br />
Detailed view on following page<br />
continued >><br />
43
continued<br />
OVER<br />
AND ABOVE<br />
what other<br />
<strong>TRACC</strong>s<br />
are in<br />
VERSION 5<br />
SUPPLY<br />
CHAIN<br />
(due for release 2011)<br />
development<br />
44
ENVIROMENTAL<br />
Sustainability<br />
Environmental Sustainability<br />
The purpose of the Environmental Sustainability <strong>TRACC</strong> is to provide a comprehensive change management tool, that guides the<br />
implementation of environmental best practices at all levels of a manufacturing operation to increase efficiencies, environmental<br />
sustainability and competitive advantage.<br />
All <strong>TRACC</strong> Best Practices include a Map (road map of Implementation Actions and corresponding self-assessment questions)<br />
supported by a detailed implementation Manual and Training Modules.<br />
This <strong>TRACC</strong> consists of the following themes:<br />
1 >><br />
2 >><br />
3 >><br />
Vision and Strategy<br />
Risk and Opportunity Management<br />
+ Water<br />
+ Waste<br />
+ Energy and Emissions<br />
+ Air Pollution<br />
+ Substances of Concern<br />
+ Biodiversity<br />
Measuring, Monitoring and Reporting<br />
continued >><br />
45
continued<br />
ENVIROMENTAL<br />
Sustainability<br />
Environmental Sustainability<br />
4 >><br />
5 >><br />
6 >><br />
7 >><br />
Roles, Responsibilities and Employee Involvement<br />
Stakeholder Involvement<br />
People Development<br />
Regulations, Systems and Practices<br />
Each theme is addressed over 5 stages:<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
Indifference<br />
Initiation<br />
Commitment<br />
Innovation<br />
Leadership<br />
46
In DEVELOPMENT<br />
Human<br />
Capital<br />
<strong>TRACC</strong><br />
Human Capital<br />
The Human Capital <strong>TRACC</strong> focuses on what a World Class Organisation needs to do to effectively manage and develop its<br />
human resources.<br />
It addresses all the activities and services an effective HR department needs to provide its internal customers, as well as the<br />
roles and responsibilities of line managers in relation to people development.<br />
All <strong>TRACC</strong> Best Practices include a Map (road map of Implementation Actions and corresponding self-assessment questions)<br />
supported by a detailed implementation Manual and Training Modules.<br />
continued >><br />
47
continued<br />
In DEVELOPMENT<br />
Human<br />
Capital<br />
<strong>TRACC</strong><br />
Human Capital<br />
This <strong>TRACC</strong> consists of the following themes:<br />
1 >> HR Strategy and Structure<br />
5 >><br />
2 >><br />
3 >><br />
4 >><br />
Each theme is addressed across 5 stages:<br />
1 >> Personnel Development<br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
Organisational Climate<br />
Organisational Design<br />
Labour Relations<br />
People Development<br />
Empowerment<br />
Value-adding<br />
Anticipating the Future<br />
6 >><br />
7 >><br />
8 >><br />
9 >><br />
Employee Well-being<br />
Performance Management<br />
Talent Management<br />
Learning and Development<br />
Knowledge Management<br />
48
Admin Excellence<br />
This <strong>TRACC</strong> applies the principles and practices of World Class Operations to an office, service or administrative environment.<br />
In<br />
DEVELOPMENT<br />
Service<br />
Excellence<br />
<strong>TRACC</strong><br />
It incorporates best practices such as Teamwork, 5S, Visual Management, Process Mapping, Work Scheduling, Systems and<br />
Technology, Knowledge Sharing, Focused Improvement, Safety and Service Excellence.<br />
The desired result of this <strong>TRACC</strong> is to facilitate quicker processing of transactions, fewer errors or omissions, the elimination of<br />
unnecessary work and duplications as well as better communication. An improvement in flexibility will also be seen, which frees<br />
people to do more value-adding work. Another beneficial result will be an enhancement in the company’s relationships with<br />
customers and suppliers.<br />
All <strong>TRACC</strong> Best Practices include a Map (road map of Implementation Actions and corresponding self-assessment questions)<br />
supported by a detailed implementation Manual and Training Modules.<br />
This <strong>TRACC</strong> consists of the following themes:<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
Strategy and Structure<br />
Work Scheduling<br />
Problem-solving/Continuous Improvement<br />
People Development<br />
continued >><br />
49
continued<br />
In<br />
DEVELOPMENT<br />
Service<br />
Excellence<br />
<strong>TRACC</strong><br />
Admin Excellence<br />
5 >><br />
6 >><br />
7 >><br />
Systems and Technology<br />
Organisational Change & Risk Management<br />
Customer Service/Quality<br />
Each theme is addressed across 5 stages:<br />
1 >><br />
2 >><br />
3 >><br />
4 >><br />
5 >><br />
Personnel Development<br />
People Development<br />
Empowerment<br />
Value-adding<br />
Anticipating the Future<br />
8 >><br />
9 >><br />
Knowledge and Information Management<br />
5S Safety and Environment<br />
+ Process Flow Optimisation<br />
+ Visual Management<br />
50
for<br />
ANY<br />
queries<br />
CONTACT<br />
fOR ANY qUERIES CONTACT:<br />
North America<br />
- Glenn Leask (CCI Inc) gleask@ccint.net<br />
- Dean Cook (Phase 5) dean.cook@phase5group.com<br />
- Martin Stein (CCI inc) mstein@ccint.net<br />
LATAM America<br />
- Ramon Paulino (CCI Inc) rpaulino@ccint.net<br />
- Iain Clarke (CCI Inc) iclarke@ccint.net<br />
- Pedro Torres (CCI Inc) PTorres@ccint.net<br />
Europe<br />
- Kevin Whelan (CCI Inc) kwhelan@ccint.net<br />
- Tomasz Sendyka (CCI Inc) tsendyka@ccint.net<br />
- Robert Kent (CCI Inc) RKent@ccint.net<br />
5 >><br />
6 >><br />
7 >><br />
<strong>TRACC</strong> Global R&D<br />
- Pat Whelan (CCI) pwhelan@ccint.net<br />
Australasia<br />
- John Vaughan-jones (CCI Aus) john@cci-pty.com.au<br />
- Chris Barclay (CCI Aus) chris@hr42.com<br />
- Ian Walsh (CCI Aus) iwalsh@intentgroup.co.nz<br />
- Kevin Russel(CCI Aus) kevinrussel@op-ex.com.au<br />
Africa & Middle East<br />
- Brett Muller (CCI-G) bmuller@cci-growthcon.com<br />
- Arend Brink(CCI-G) abrink@cci-growthcon.com<br />
- Lesley Pratten (CCI-G) lpratten@cci-growthcon.com<br />
- Derik Durenhage (CCI Inc) dduvenhage@cci-growthcon.com<br />
ASPAC & China<br />
- Oswald Duvel (CCI Inc) oduvel@ccint.net<br />
- Qinghua Pei (CCI Inc) qpei@ccint.net<br />
- Graeme Faulkner (CCI Inc) gfaulkner@ccint.net<br />
www.etracc.net<br />
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