Annual Report 2012/13 - Clas Ohlson

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Clas Ohlson in one minute
Clas Ohlson is a listed retail company
with great visions and ambitious goals.
We are very proud of our origins, our
spirit and our strong customer focus.
With a broad and affordable range,
personal service and high availability,
we assist our customers in finding solutions
to practical, everyday problems.
Our range comprises 15,000 products
in the Hardware, Home,
Multimedia, Electrical and Leisure categories.
We also offer spare parts that
extend the service life of products and
that’s good for both your wallet and the
environment.
Our customers can make purchases
in our 174 stores throughout Sweden,
Norway, Finland and the UK via our
e-commerce platform, our catalogue or
by calling customer service. During the
financial year, Clas Ohlson had 70 million
visitors and 34 million customers.
The Clas Ohlson spirit is based on a
strong commitment to customers and
employees. Equally important is the
fact that we take responsibility and we
contribute to sustainable development.
Clas Ohlson has grown and reported a
profit every year since 1918. Today, we
have 4,280 employees and total annual
sales of SEK 6.5 billion.
Practible solutions since 1918
In 1918, the founder Clas Ohlson established his first store,
a small, 25-square-metre Falun Red cottage in Insjön. The
store has been relocated and expanded over the years and,
in May 2010, a store popularly known as “Mega-Clas” was
inaugurated close to the original premises at Hjultorget. The
world’s first Clas Ohlson store is now the world’s largest, with
our new and modern store concept and some 3,200 square
metres filled with products, inspiration and smart solutions for
everyday practical problems, no matter how large or small.
One of the most modern and efficient distribution centres in
the Nordic region is also located in Insjön with the capacity
to handle the growing flow of goods to our stores in Sweden,
Norway, Finland and the UK, and to our Internet customers.