May/June 2013 - The ASIA Miner
May/June 2013 - The ASIA Miner
May/June 2013 - The ASIA Miner
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Supplier News<br />
Atlas Copco Nusantara expects service to grow<br />
PART of Atlas Copco’s secret to success is service, according to<br />
company president and CEO Ronnie Leten, who says it accounts for<br />
about 42% of overall revenue. Overall, he expects service for the<br />
group to grow at an annual rate of about 10%.<br />
<strong>The</strong> statistics from Atlas Copco Group closely mirror the role of<br />
service at PT Atlas Copco Nusantara. In fact, 45% of the Indonesian<br />
Atlas Copco Nusantara service technicians work out of branch offices around Indonesia<br />
to be close to customers.<br />
company’s employees are field technicians. In recent years when<br />
revenues from equipment purchases have barely held steady, service<br />
has become a profitable way to keep in touch with customers<br />
and keep them engaged with Atlas Copco.<br />
New Atlas Copco Nusantara general manager Jess Kindler comes<br />
to his position with a strong service history, having led the Mining<br />
and Rock Excavation Service division in the United States for almost<br />
three years before moving to Indonesia. He says, “We understand<br />
that cautious customers might not buy more than they have to right<br />
now. That’s where our solid service offerings come in. We will help<br />
companies work smarter by sharing our resources and expertise.”<br />
Atlas Copco’s service team provides more than the typical repair<br />
shop can. Highly-trained technicians help equipment owners operate<br />
their capital in its most productive manner. This can involve various<br />
levels of service agreements, technical support and even help<br />
managing inventory. Atlas Copco also offers operator training to ensure<br />
skill levels match equipment capabilities, thus reducing damage<br />
to equipment from operator error.<br />
Jess Kindler says, “<strong>The</strong> fact that such a large percentage of our<br />
business comes from service shows the importance we place on<br />
keeping our customers’ equipment in top working condition.” He<br />
says he is looking forward to growth in all areas of Atlas Copco Nusantara<br />
as customers emerge from the sluggish economy of recent<br />
years, and he expects service to continue to provide the solid foundation<br />
for this projected growth.<br />
<strong>May</strong>/<strong>June</strong> <strong>2013</strong> | <strong>ASIA</strong> <strong>Miner</strong> | 69
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