PALMETTO GBA 2010 ANNUAL REPORT

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Q: How do you think our key strategic
goals interface with our rapidly
changing industry
A: I think our key strategic goals are
the right ones both for our internal and
external environment. To stay competitive
and succeed, we must remain
financially sound and focus on growth in
new and current markets. We do both by
delivering high value business partnerships.
The competition will continue
to get tougher and being ready means
quickly adapting to rapidly changing
customer requirements. Having the
right people in the key positions sets
us apart. The associates of Palmetto
GBA – many of whom have been here 10
years or even 20 years – have expertise
that enables us to meet the needs of a
rapidly changing industry. Combine that
resource with a deep commitment to
core values and success follows.
Q: How are we prepared to rise
to meet our primary issues and
opportunities
A: Increasing competition itself is a
challenge and opportunity. To address
the challenge, we evaluate technology
solutions, adapt service and product
offerings, and actively respond to
customers. While it’s our responsibility
to do what our customers have asked of
us, we have the opportunity to do more.
The ability to anticipate and resolve
problems before they arise takes a
significant investment in training and
cultivating innovation throughout the
organization. We’re continually investing
in our infrastructure and human
resources while inspiring performance
and establishing a culture of responsiveness.
Our systems help us accomplish
our goals, so at the end of the day you’re
prepared to meet challenges head on.