The Hungarian Communications Market Developments and ...

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The Hungarian Communications Market Developments and Regulation between 2004 and 2008 Figure 2.5: Changes in the number of consumer complaints (2004 to 10 September 2008) pcs 1000 Violation of law No violation of law 800 600 400 200 0 Quality, mobile Quality, telephone Contract, procedure Use of identifiers Quality, Internet Billing Number portability Restriction of service Quality, broadcasting Data supply Complaints handling Residential subscriber contract Customer service General conditions of contract Source: NHH In 2006, the Authority examined service providers that invoice pro rata temporis and make traffic subject to a limit. Violations of law were established in five cases out of eleven. Following continuous consultations, the service providers affected modified their general terms of contract so as to include the stipulation that the service was subject to a limit as a kind of service to lower the risk of both parties, and was handled separately from the legal institutions previously incorrectly applied (limitation and suspension of service). The success of this so- Figure 2.6: Infringements in the case of Internet subscriptions pcs Inadequate Adequate 20 10 0 Source: NHH Failure report, account complaint Modification of contract Consumer service accessibility Fees, expenses Termination of contract Legal consequences of breach of contract Settlement of legal disputes Approval of data handling Company register number, bank account number Service commencement Location of subscriber access point
24 25 lution is well demonstrated by the fact that the number of complaints and requests of this type has practically dropped to zero. It was an important lesson learnt of the 2006/2007 investigations that none of the 101 service providers surveyed had a subscriber contract complying with all provisions of law. In this respect, the contracts of Internet service providers proved to be the most problematic. The Authority started follow-up control in 2008 and imposed penalties on 20 service providers out of the 48 investigated so far. Figure 2.8: Distribution of building authority duties Source: NHH pcs Building permit Occupancy permit 14 000 Continuance permit Submission of missing documents 12 000 Specialized authority 2.7 Construction authorisation activities 10 000 As a construction authority of first instance, NHH is in charge of authorizing the construction of track-type communications facilities. The 8 000 construction of networks is subject to building permit, and networks may be placed in operation only by obtaining an occupancy permit. 6 000 An analysis involving the past five years reveals that the number of building permits issued has been falling, while the number of occu- 4 000 pancy permits has remained almost unchanged (still with a significant rise in 2008) due to prolonged or multi-phase construction projects. Authorization activity involves some 1000 to 1200 decisions is- 2 000 sued per year. 0 Figure 2.7: Permit procedures concerning structures 2004 2005 2006 2007 10.09.2008 pcs 600 400 200 491 342 311 248 213 338 279 331 341 474 2004 2005 2006 2007 1 st half-year of 2008 636 480 640 360 357 0 Construction authorisation Certificate of occupancy Continuance permit Submission of missing documents 31 23 13 23 17 Source: NHH Another major area of construction authority duties is to issue special authority statements, i.e. upon construction of other types of facilities (sewage, road construction, etc.). If communications networks are also affected by the construction, it is NHH that approves or refuses the permit. A decisive part of the construction authority activities comprises special authority procedures. For permit procedures, site surveys are required during both the building and the occupancy permit procedures minimally once. Thus the number of site surveys per year is over one thousand. For permit procedures, the Authority has to take into consideration that in certain cases, as defined by law (e.g. extension of existing networks if the length of the track is below a thousand metres), no permit is required as completed facilities must only subsequently – within 60 days – be reported to the Authority. Therefore, the drop in the number of construction permits is basically attributable to the fact that the so-called core networks are already completed and their modernization or minor extension is not subject to a previous permit issued by the Authority. Nevertheless, the construction and authorization of communications networks are not exclusively about construction-related issues. The
Page 1 and 2: 1 1 The Hungarian Communications Ma
Page 3 and 4: CONTENTS Contents 1. NHH’s role i
Page 5 and 6: 02 03 years. This year one of NHH
Page 7 and 8: 04 05 NHH’s role in the regulatio
Page 9 and 10: 06 07 affected parties have failed
Page 11 and 12: 08 09 Figure 1.1: NHH’s regulator
Page 13 and 14: 10 11 Key areas of regulation for t
Page 15 and 16: 12 13 2.1 Changes in institutional
Page 17 and 18: 14 15 Market analysis decisions of
Page 19 and 20: 16 17 Decision Round 1 Year Round 2
Page 21 and 22: 18 19 purposes of WMAN, which was c
Page 23 and 24: 20 21 sional knowledge but also for
Page 25: 22 23 There is the possibility of p
Page 29 and 30: 26 27 surveillance activity. Servic
Page 31 and 32: 28 29 a member of the Council of Ad
Page 33 and 34: 30 31 Electronic communications is
Page 35 and 36: 32 33 Figure 3.5: Monthly average t
Page 37 and 38: 34 35 Fixed location services In Hu
Page 39 and 40: 36 37 Figure 3.11: Changes in the n
Page 41 and 42: 38 39 Figure 3.15: Changes in the n
Page 43 and 44: 40 41 Figure 3.18: Cable television
Page 45 and 46: 42 43 Results and influence of mark
Page 47 and 48: 44 45 hindered on the retail side,
Page 49 and 50: 46 47 Figure 4.2: Voice traffic sha
Page 51 and 52: 48 49 gated price index) above the
Page 53 and 54: 50 51 Figure 4.8: Monthly spending
Page 55 and 56: 52 53 the Board imposed the obligat
Page 57 and 58: 54 55 Figure 4.10: Sales of ADSL se
Page 59 and 60: 56 57 stimulation regarding the dev
Page 61 and 62: 58 59 Figure 4.14: Broadband penetr
Page 63 and 64: 60 61 The OECD study also contains
Page 65 and 66: 62 63 postponed to the distant futu
Page 67 and 68: 64 65 mately introduced EU level re
Page 69 and 70: 66 67 According to the obligation i
Page 71 and 72: 68 69 4.5 Regulatory means applied
Page 73 and 74: 70 71 The implementation of the reg
Page 75 and 76: 72 73 Epilogue Today, electronic co
Page 77 and 78:
74 75 28 The full unbundled access
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