Q&A with St.George Bank Limited - Customer Service Institute of ...

New 100% Government
Funding for CSIA
Customer Service
Excellence Programs
Australian organisations are now
eligible for government funded
customer service training
for managers, team leaders,
supervisors, contact centre
staff and frontline personnel.
The funding can also be used for
certification to the International
Customer Service Standard.
For the first time approval has been given
for FULL Federal government funding of
customer service programs for large, medium
and small enterprises as well as state, local
and some federal government departments!
This landmark decision has been made in
recognition of the importance of superior
customer service management qualifications
and systems to the Australian economy.
As Australia’s peak customer service body,
the Customer Service Institute of Australia
(CSIA) is pleased to announce its partnership
with Federal Government training initiatives to
offer a comprehensive and fully subsidised
customer service training package. By
complying with government guidelines, CSIA
delivered customer service training programs
will be 100% funded through government
incentive payments.
CSIA’s Executive Director, Brett Whitford,
is delighted by the announcement and
commented, ‘This is exciting news for
Australian enterprises of all types as well as
state government departments and agencies.
Clearly the federal government has recognised
that all organisations need to develop a team
of qualified customer service leaders to
champion and manage increasingly complex
customer service management systems.’
The training package has been designed and
approved in consultation with the relevant
Government appointed ACC and RTO bodies
to comply with the Government’s funding
requirements. The full Government funding
now enables organisations to receive a
comprehensive training suite delivered by the
CSIA — Australia’s expert customer service
authority — that is completely reimbursed.
For example, by enrolling just 60 eligible
candidates* in the CSIA’s Nationally
Accredited Certificate IV in Business for
CUSTOMER SERVICE EXCELLENCE
THE MONTHLY MAGAZINE OF THE CUSTOMER SERVICE INSTITUTE OF AUSTRALIA
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