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Investor Relations - A Practical Guide - Investis

Investor Relations - A Practical Guide - Investis

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Content<br />

The general rule on content is that more is better:<br />

investors can then filter what they do not want.<br />

Many investors are using the website as their<br />

primary source of information and they value both<br />

depth in content (for example comprehensive<br />

archives of historical information going back five or<br />

10 years) and breadth in content (for example<br />

detailed information about operating companies<br />

and their products, explained from an investor’s<br />

perspective not with a customer in mind).<br />

Importantly ‘more content’ does not mean ‘longer<br />

text’. When creating content specifically for the<br />

web, make it easy to digest. The more text there is<br />

on a page, the lower the recall – in general, web<br />

copy should be 40 per cent shorter than the print<br />

equivalent. You can improve search engine<br />

rankings and comprehension by keeping text short<br />

and breaking it up with good use of sub-headings<br />

and bulleted lists.<br />

Context<br />

Perhaps the most common failing of websites is to<br />

focus too inwardly on the company and not to<br />

provide the broader picture of the market<br />

environment and other contextual information.<br />

• What are the dynamics of the market in which<br />

you operate<br />

• What are the long term trends and where do you<br />

see it going<br />

• Who are your competitors and what is your<br />

market position<br />

• Is it a tightly regulated market<br />

If you are not providing answers to these sorts of<br />

questions then investors will be going elsewhere<br />

for this information, to sources over which you<br />

have no control. It is a missed opportunity to not<br />

provide the contextual framework within which<br />

people will be assessing your company.<br />

Do not just think about the written word.<br />

Multimedia content is increasingly important in<br />

creating an engaging experience and in bringing a<br />

less formal and more personal tone to corporate<br />

communications.<br />

62<br />

Building the <strong>Investor</strong> <strong>Relations</strong> Programme

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