Proserpine Hospital - Queensland Centre for Mothers & Babies

Part A: Quality of Interpersonal Care
Quality of interpersonal care reflects an overall assessment of the standard of non-clinical care received from the perspective of
the consumer. While the quality of clinical care is regularly recorded and reported on, the quality of interpersonal care and patient
experience is assessed far less frequently. It is important that aspects of interpersonal care are assessed as these factors are
associated with patient satisfaction and overall engagement with health services (Watson & Gallois, 2007).
We have reported on two indicators of the quality of interpersonal care.
Indicator 1: How well are women looked after at this facility
The safety and quality of maternity care in Queensland are currently monitored via a number of different mechanisms at
organisational, district, and state-wide levels. Maternity care consumer assessments of the overall standard of interpersonal care
are critical to complement existing measures of the safety and quality of maternity care in Queensland.
Indicator 2: Would women recommend this facility to a friend
Whether a patient would recommend their care provider, health facility, or treatment, is a reliable and widely used indicator of a
positive experience of care (Dodd et al., 2004; Halfon et al., 2004; Murray-Davis et al., 2012). As such, recommending their birth
facility to a friend is a good reflection of how favourably women view their chosen birth facility.
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