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Proserpine Hospital - Queensland Centre for Mothers & Babies

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Contents<br />

Acknowledgements .................................................................................................................................................................... 5<br />

Introduction ................................................................................................................................................................................ 6<br />

Background ............................................................................................................................................................................ 6<br />

The 2010 Having a Baby in <strong>Queensland</strong> Survey ...................................................................................................................... 6<br />

About This Report ................................................................................................................................................................... 6<br />

Using this Report <strong>for</strong> Quality Improvement ............................................................................................................................... 7<br />

Finding Out More .................................................................................................................................................................... 7<br />

Statewide Snapshot ................................................................................................................................................................... 8<br />

Response Rate ....................................................................................................................................................................... 8<br />

Representativeness of Respondents ....................................................................................................................................... 9<br />

Per<strong>for</strong>mance Summary: <strong>Proserpine</strong> <strong>Hospital</strong> ............................................................................................................................. 10<br />

Part A: Quality of Interpersonal Care ......................................................................................................................................... 10<br />

Indicator 1: How well are women looked after at this facility ................................................................................................. 12<br />

Indicator 2: Would women recommend this facility to a friend .............................................................................................. 13<br />

Part B: Access to Care ............................................................................................................................................................. 14<br />

Indicator 3: Do women have a booking appointment by 18 weeks’ gestation ...................................................................... 15<br />

Indicator 4: Do women receive a home visit or telephone call within 10 days of discharge ................................................... 16<br />

Part C: Attention from Care Providers ....................................................................................................................................... 17<br />

Indicator 5: Do women have continuity of carer during labour and birth ............................................................................... 18<br />

Indicator 6: Are women satisfied with the amount of care during their postnatal stay ........................................................... 19<br />

Part D: Respectful Care ............................................................................................................................................................ 20<br />

Indicator 7: Do care providers treat women with respect ..................................................................................................... 21<br />

Indicator 8: Do care providers treat women with kindness and understanding ..................................................................... 22<br />

Indicator 9: Do care providers genuinely care about women’s wellbeing .............................................................................. 23<br />

Indicator 10: Do care providers respect women’s decisions ................................................................................................ 24<br />

Part E: Support <strong>for</strong> Consumer Preferences ............................................................................................................................... 25<br />

Indicator 11: Are women’s support people made to feel welcome during labour and birth ................................................... 26<br />

Indicator 12: Are women’s support people made to feel welcome after birth ....................................................................... 27<br />

Indicator 13: Can women choose the gender of their care provider(s) <strong>for</strong> labour and birth .................................................... 28<br />

Indicator 14: Do care providers allow women to take their time during labour ...................................................................... 29<br />

Indicator 15: Do women feel that their medical procedures were necessary ......................................................................... 30<br />

Part F: In<strong>for</strong>med Decision-Making by Consumers ...................................................................................................................... 31<br />

Indicator 16: Do women make in<strong>for</strong>med decisions about caesarean section ........................................................................ 32<br />

Indicator 16.1: Caesarean section scheduled in advance ................................................................................................... 32<br />

Indicator 16.2: Caesarean section not scheduled in advance ............................................................................................. 33<br />

Indicator 17: Do women make in<strong>for</strong>med decisions about induction of labour ....................................................................... 34<br />

Indicator 18: Do women make in<strong>for</strong>med decisions about vaginal examinations .................................................................... 35<br />

Indicator 19: Do women make in<strong>for</strong>med decisions about fetal monitoring ............................................................................ 36<br />

Indicator 20: Do women make in<strong>for</strong>med decisions about epidural during labour .................................................................. 37<br />

3

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