Proserpine Hospital - Queensland Centre for Mothers & Babies

Indicator 9: Do care providers genuinely care about women’s wellbeing
Gold standard care is defined as women feeling that their care providers genuinely cared about their wellbeing all of the time.
We asked women how frequently the following statement was reflective of their care: “When I saw care providers during my
labour and birth, they genuinely cared about my wellbeing.” Women could indicate ‘all of the time’, ‘some of the time’ or ‘not at
all’.
The graph displays the percentages of women who said that their care providers genuinely cared about their wellbeing ‘all of the
time’, ‘some of the time’ and ‘not at all’.
All of the time Some of the time None of the time
STATEWIDE PUBLIC
84
14
2
Mackay Base Hospital (n=94)
90
9
1
Mackay Birth Centre (n=14)
100
Proserpine Hospital (n=36)
94
6
STATEWIDE PRIVATE
92
8
Mater Misericordiae Hospital Mackay (n=120)
95
4
1
0 10 20 30 40 50 60 70 80 90 100
Best public hospitals in Queensland:
Biloela Hospital 100%
Goondiwindi Hospital 100%
Mareeba Hospital 100%
Stanthorpe Hospital 100%
Best public birth centres in Queensland:
Gold Coast Birth Centre 100%
Mackay Birth Centre 100%
Townsville Birth Centre 100%
Best private hospital in Queensland:
Mater Mothers’ Private Redland 99%
What do women say about their care
“Everyone treated me with respect and I felt as though
they genuinely cared about my wellbeing. One nurse even
came to visit me the day after I had my daughter when
she wasn't even on shift to say hello and see how I was.”
“A lot of work needs to be done to provide a positive and
supportive environment for pregnant women. It is
unfortunate that in many instances a woman's experience
is coloured by issues such as patient numbers/ indemnity
insurance/ hospital policy.”
“Lovely staff - kind, caring, gentle & supportive. Prompt
responses to needs for pain management.”
23