Proserpine Hospital - Queensland Centre for Mothers & Babies

Indicator 8: Do care providers treat women with kindness and understanding
Gold standard care is defined as women feeling that they were treated with kindness and understanding ‘all of the time’.
We asked women how frequently the following statement was reflective of their care: “When I saw care providers during my
labour and birth, they treated me with kindness and understanding.” Women could indicate ‘all of the time’, ‘some of the time’ or
‘not at all’.
The graph displays the percentages of women who said that their care providers treated them with kindness and understanding
‘all of the time’, ‘some of the time’ and ‘not at all’.
All of the time Some of the time None of the time
STATEWIDE PUBLIC
83
16
1
Mackay Base Hospital (n=95)
80
18
2
Mackay Birth Centre (n=14)
100
Proserpine Hospital (n=36)
92
8
STATEWIDE PRIVATE
90
10
Mater Misericordiae Hospital Mackay (n=121)
93
6
1
0 10 20 30 40 50 60 70 80 90 100
Best public hospitals in Queensland:
Goondiwindi Hospital 100%
Longreach Hospital 100%
Mareeba Hospital 100%
Best public birth centres in Queensland:
Mackay Birth Centre 100%
Townsville Birth Centre 100%
Best private hospital in Queensland:
Mater Mothers’ Private Redland 99%
What do women say about their care
“Staff are very helpful and supportive. While also sensitive
to individual needs and privacy”
“My midwife…was a joy to have very understanding
open-minded and not at all judgmental. Although I didn't
know her or meet her previously I felt I knew her. She
was kind and very on to her job :) and made the whole
family welcome”
“Took way too long to get assistance and one particular
midwife told me my questions about how to wrap my
baby weren't important when other women weren't able
to breastfeed properly and had medical issues.”
22