Proserpine Hospital - Queensland Centre for Mothers & Babies

Indicator 2: Would women recommend this facility to a friend
Gold standard care is defined as women feeling that they would recommend the hospital or birth centre to a friend.
We asked: “Would you recommend this hospital or birth centre to a friend”
The graph displays the percentage of women who said that they would recommend their hospital or birth centre to a friend.
STATEWIDE PUBLIC
91
Mackay Base Hospital (n=94)
90
Mackay Birth Centre (n=14)
100
Proserpine Hospital (n=36)
97
STATEWIDE PRIVATE
96
Mater Misericordiae Hospital Mackay (n=122)
95
0 10 20 30 40 50 60 70 80 90 100
Best public hospitals in Queensland:
Dalby Hospital 100%
Emerald Hospital 100%
Goondiwindi Hospital 100%
Innisfail Hospital* 100%
Mareeba Hospital 100%
Best public birth centres in Queensland:
Gold Coast Birth Centre 100%
Mackay Birth Centre 100%
Royal Brisbane and Women’s Birth Centre 100%
Townsville Birth Centre 100%
Best private hospital in Queensland:
Mater Misericordiae Hospital Gladstone 100%
What do women say about their care
“The staff were very helpful and caring. The help with
breastfeeding was wonderful and I would recommend
[facility name] to everyone.”
“The labour and birth care is good; do not recommend
the aftercare though”
“They treated me and my husband very good and
respected any decisions we made. I couldn't
recommend the hospital highly enough.”
“They [the midwives] are nasty and unprofessional…I
felt really uncomfortable…Really bad communication
between doctors, midwives and other nurses…It seems
chaos and confusion reigned…I would never
recommend the hospital.”
* Denotes a response rate of less than 25%
13