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FAMILY COURT OF AUSTRALIA 1.2 Newsletters A newsletter was produced by the project "Fair Go For All". It was developed as part of the communication strategy designed to keep Court staff, stakeholders and all other interested parties informed about the progress being made by the project. Four editions of the newsletter have been published. The newsletter was widely distributed to libraries, universities, community legal centres, government organisation and SRLs. The newsletter was also distributed electronically and available to download from the Family Court website. Back issues of the newsletter are available by contacting the Court’s Communication Office or by downloading from the Family Court website at www.familycourt.gov.au. 1.3 Project Website A project website was set up on the Family Court website to publicise the activities and achievements of the project and to seek input from interested people. Information contained on the site included: ■ ■ ■ ■ ■ ■ ■ ■ Background to the Project Project Brief Contacts Project Team Newsletters Related Projects Further Reading & Interesting Links Relevant Reports & Papers STRATEGY Addressing the needs of SRLs is now core business of the Family Court. The Family Court Newsletter "Courtside" and the Family Court website will continue to inform the public, Court staff and the judiciary about SRL related initiatives. 8
Self-represented Litigants ~ A Challenge: PROJECT REPORT 1.4 Emails An electronic mail box was set up at the start of the project to provide an open channel for SRLs and other interested parties to contact the project team at any time and to provide comments and/or feedback. All emails were responded to by the project officer and catalogued into the following categories: ■ ■ ■ ■ Information, Forms and Language Court Processes Relationship Building Assistance (requests/offers) Well over 300 emails were received and the analysis of these informed the work of the project team, particularly in the development of the pamphlets and brochures (see above) and in the development of the website Step-by-Step Guide to Proceedings in the Family Court. Where appropriate, emails received were provided to other areas in the Court, such as the Rules Revision Committee, the Forms Committee and the Family Law Information Service. The following is a brief analysis of the emails received and a description of the actions that were taken. INFORMATION, FORMS AND LANGUAGE A range of valuable comments and feedback was offered including requests for more information about affidavits, the availability of Court brochures, the use of language and feedback on project material, draft brochures and project newsletters. Many of these comments contributed to the team’s work in the production of new brochures such as: What is an Affidavit, Court Etiquette, Frequently Asked Questions and Answers. Relevant comments have also been passed on to the Court’s Forms Committee, which is currently reviewing all Court Forms. This information has also informed the work of the Rules Revision Committee, in its efforts to make the Rules of the Court easier to understand and more accessible for SRLs. 9
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