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Self-represented Litigants ~ A Challenge: PROJECT REPORT
1.4 Emails
An electronic mail box was set up at the start of the project to provide an open
channel for SRLs and other interested parties to contact the project team at any
time and to provide comments and/or feedback. All emails were responded to
by the project officer and catalogued into the following categories:
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Information, Forms and Language
Court Processes
Relationship Building
Assistance (requests/offers)
Well over 300 emails were received and the analysis of these informed the work
of the project team, particularly in the development of the pamphlets and
brochures (see above) and in the development of the website Step-by-Step Guide
to Proceedings in the Family Court. Where appropriate, emails received were
provided to other areas in the Court, such as the Rules Revision Committee, the
Forms Committee and the Family Law Information Service.
The following is a brief analysis of the emails received and a description of the
actions that were taken.
INFORMATION, FORMS AND LANGUAGE
A range of valuable comments and feedback was offered including requests for
more information about affidavits, the availability of Court brochures, the use of
language and feedback on project material, draft brochures and project
newsletters. Many of these comments contributed to the team’s work in the
production of new brochures such as: What is an Affidavit, Court Etiquette,
Frequently Asked Questions and Answers. Relevant comments have also been
passed on to the Court’s Forms Committee, which is currently reviewing all Court
Forms. This information has also informed the work of the Rules Revision
Committee, in its efforts to make the Rules of the Court easier to understand and
more accessible for SRLs.
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