At Work - The Observer

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2 Supplement to the OBSERVER • Saturday, March 24, 2012 VISION 2012 Your guide to VISION 2012 AT WORK PAGES 2-14 AT PLAY PAGES 15-29 Milestones Pages 23-26 AT HOME PAGES 30-41 FUTURE PAGES 42-48 VISION 2012 is published by the OBSERVER. Managing Editor Gregory Bacon was in charge of layout and supervised the section while the front page illustration was designed by creative artist Sarah Neumeister. For additional copies, call 366-7700. At work VISION 2012 Family businesses Lots of challenges and opportunities By DIANE R. CHODAN OBSERVER Staff Writer While the word business may conjure up an image of a large chain store, the truth is that small businesses are still in the majority. It is these businesses that make our communities unique, or as Patty Donovan of the Book Nook at the D &F Plaza puts it “not a cookie cutter community.” Many businesses in our area are family owned and community oriented. Patty and Rick Donovan currently own and operate the Book Nook in the D & F Plaza. Patty’s dad, Phil Pelletter, bought the bookstore in 1968, and she remembers working in the store at a young age. As she got older, she took more responsibility for the business, especially when her parents began spending winters in Florida. OBSERVER Photo by Diane Chodan The Book Nook at the D&F plaza is owned by Rick and Patty Donovan. The store is community oriented and offers personalized service. What the Book Nook offers is personalized service. Patty and her staff can offer suggestions to customers because of their years of experience with books. The business has regular customers, and the staff understand their reading habits and can let them know when new titles are in. The staff takes the time with those who are looking for gifts to make good suggestions. Gift wrapping is free. Patty said, “ We can do special orders and they only take two days to come in. We can even get out of print books. Customers often come to us for help buying children’s books.” Often local authors will come in to do book signings. She said, “One of the challenges of running a small business is making sure the community understands the importance of supporting local businesses. The Plaza (D&F) is a large taxpayer in this area so we contribute to the community. My husband and I also volunteer in the community. For instance, we are selling the tickets for Fredonia’s (High School) musical. We offer our services for free, and are pleased to do it because we are part of the community.” Becky Hubbard and her husband run Gabel Brothers Furniture and Appliance at 27 West Main St. in Gowanda. She agrees that the community should value local businesses. Gabel Brothers carries a wide variety of appliances such as refrigerators, dishwashers, and washing machines. They also have a large selection of furniture including items for the dining room, living room and bedroom. The furniture and appliances are housed in two separate buildings. Much of what they carry is American made. Gabel Brothers offers free delivery in the area, and hooks up the appliances. They have their own service department and service what they sell. Their strong point is personalized service. “Customers are not a num- See FAMILY, Page 6
VISION 2012 Supplement to the OBSERVER • Saturday, March 24, 2012 3 WORK Submitted Photo Brooks Memorial Hospital is part of the Lake Erie Regional Health System of New York. Exciting times for Lake Erie Regional Health System of New York Healthcare in New York has always had its ups and downs. But, within the last year or so Lake Erie Regional Health System of New York (LERHSNY), which is the active parent of Brooks Memorial Hospital and TLC Health Network, has been implementing some major changes that will help improve the quality and availability of healthcare in Western New York for years to come. NEW FACILITIES AND FACILITY UPGRADES Since the massive flooding in 2009 that resulted in the loss of Tri-County Memorial Hospital, LERHSNY has been working to reestablish some of TLC Health Network’s facilities and services. At this point, a brand new Urgent Care & Medical Center has been opened in Gowanda and various plans are under review for a replacement facility in Perrysburg as well. Construction of a new, permanent location for Tri-County Medical Office in Forestville is also well underway as is the planning for a $1.9 million renovation of the Emergency Department at Lake Shore Health Care Center in Irving. NEW PHYSICIANS AND LEADER- SHIP “An essential element of our organization’s strategic plan is to ensure the continued expansion and availability of high quality physician and leadership talent,” states Jonathan I. Lawrence, MHA, FACHE, LERHSNY President and CEO. New members of the medical staff include Dr. Tawsufe Majid - OB/GYN; Dr. Ellen Fitzgerald-Farkas, Ophthalmologist; Dr. Eram Chaudry, Cardiologist; Dr. Hussein Merza, Internal Medicine; Dr. Majiid Peerzada, Internal Medicine; and Dr. Vikram Sodhi, Family Practice. Anesthesiologist Dr. William Ehrman will also be coming on board later this year. In leadership roles, Jarrod G. Johnson, MBA, FACHE and Linda Summers, FACHE, MBA, OT were appointed as Chief Operating Officers at Brooks Memorial Hospital and TLC Health Network, respectively. NEW PARTNERSHIPS To support all of the changes and growth across LERHSNY, key partnerships were established to maintain momentum and to ensure LERHSNY achieved its stated goals. One of the important partnerships LERHSNY formed is with the Advisory Board faculty based in Washington D.C. to assist in developing a variety of management skills throughout the leadership team. The nationally renowned Studer Group has also begun working with LERHSNY to ensure the highest levels of patient satisfaction and See LERHSNY, Page 10
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