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2005 Financial Report - Capgemini

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22 ANNUAL<br />

THE GROUP<br />

<strong>Capgemini</strong><br />

client succeeds, <strong>Capgemini</strong> succeeds;<br />

• open communications: active listening and an environment<br />

where all ideas and viewpoints are welcome;<br />

• commitment to transfer knowledge and help clients become<br />

self-sufficient;<br />

• client relationships based on trust and mutual respect:<br />

supporting honest interactions and endorsing constructive<br />

feedback;<br />

• responsive and cooperative attitude: understanding the<br />

clients' business and needs; providing excellent service;<br />

delivering on promises.<br />

<strong>Capgemini</strong> strives to offer all professionals a rewarding<br />

professional and personal life by providing interesting client<br />

assignments, challenging roles, shared knowledge, training<br />

and leadership development opportunities, state-of-the-art<br />

technology, rigorous delivery methods and certification programs,<br />

leading practices, and a collaborative work atmosphere.<br />

The company believes in a two-way dialogue where<br />

employees’ priorities are consideredwithin a collaborative<br />

process in order to define targets relating to management,<br />

performance and compensation.<br />

<strong>Capgemini</strong>’s commitment to its people<br />

<strong>Capgemini</strong> aims to capture the hearts and minds of professionals<br />

around the world in a common and shared culture,<br />

through focused areas:<br />

• applying the collaboration principles to the relationship<br />

between the professional and organization;<br />

• respect for <strong>Capgemini</strong>'s Corporate Social Responsibility<br />

and Sustainable Development engagements on diversity,<br />

social cohesion and ethical charter;<br />

• a performance management process that considers<br />

employees for what they do and how they do it;<br />

• career flexibility through clearly defined competency models<br />

and career tracks.<br />

• learning and development opportunities to help people<br />

excel;<br />

• recruiting and on-boarding with collaborative behavior;<br />

• a team-focused environment rather than cliques and clans<br />

- where professionals can enhance their skills, share knowledge<br />

and enjoy a rewarding career;<br />

• constant improvements and a willingness to discard the<br />

past when appropriate;<br />

• encouragement of personal pride in collaborative achievements<br />

and acknowledgement of the equal value of all<br />

disciplines as assets for the Group.<br />

6.3.3 Fundamental principles<br />

The Group is committed to a number of fundamental principles<br />

that govern its relationships with its employees. These<br />

principles are that all employees:<br />

• be given an annual performance appraisal, as well as the<br />

opportunity to discuss its content in an individual interview;<br />

REPORT <strong>2005</strong> <strong>Capgemini</strong><br />

• are entitled to a personalized development plan;<br />

• the help of a mentor with whom they can discuss their<br />

career path;<br />

• be able to regularly voice their opinion through a survey<br />

on overall trends concerning the Group and on professional<br />

development;<br />

• to be regularly informed by their managers and able to<br />

engage in dialogue concerning their assignments and work<br />

environment.<br />

These principles are enshrined in <strong>Capgemini</strong>’s performance<br />

management processes.<br />

6.3.4 Personalized career management<br />

The competency model<br />

Employees’ professional development is supported by a competency<br />

model which forms the basis for performance appraisal<br />

and personal career advancement. The model, rooted<br />

in shared values, is tailored to take into account the specific<br />

needs of each of the Group’s businesses such as specific<br />

knowledge or expertise for each discipline.<br />

Personal development and appraisal<br />

One of the key challenges for a services company is to guarantee<br />

a consistent and transparent process of individual performance<br />

assessment, based on clearly defined and explained<br />

criteria. Such a framework ensures the professional development<br />

and promotion of all employees, because skills assessment<br />

is the best way of respecting equal opportunities.<br />

For this purpose, the Group has a performance appraisal<br />

system based on regular evaluations generally conducted<br />

in relation to client projects and involving personal interviews<br />

with the employees. A mentoring system has been<br />

set up, in some businesses, to allow employees to benefit<br />

throughout their career from an outside view and career<br />

management advice from more experienced colleagues.<br />

Mobility<br />

Geographical mobility, whether within a country or internationally,<br />

is supported by the Group and is often requested<br />

by employees. To facilitate mobility within each country,<br />

intranet sites indicate available positions to give every<br />

opportunity for roles to be filled by existing employees<br />

prior to being advertised externally. Likewise, for professionals<br />

involved in overseas assignments or who are considering<br />

an international career, useful information can be<br />

found on company intranets together with relevant rules<br />

and procedures.<br />

At the same time, in order to ensure the physical safety of<br />

its employees, travel to potentially high-risk countries is<br />

subject to strict rules and must be approved in advance.<br />

If trouble breaks out in a country where the Group’s<br />

employees are present, <strong>Capgemini</strong> has set up a repatriation<br />

procedure with specific insurance cover in order to<br />

limit the risks faced by its people as far as possible.

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