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22 ANNUAL<br />
THE GROUP<br />
<strong>Capgemini</strong><br />
client succeeds, <strong>Capgemini</strong> succeeds;<br />
• open communications: active listening and an environment<br />
where all ideas and viewpoints are welcome;<br />
• commitment to transfer knowledge and help clients become<br />
self-sufficient;<br />
• client relationships based on trust and mutual respect:<br />
supporting honest interactions and endorsing constructive<br />
feedback;<br />
• responsive and cooperative attitude: understanding the<br />
clients' business and needs; providing excellent service;<br />
delivering on promises.<br />
<strong>Capgemini</strong> strives to offer all professionals a rewarding<br />
professional and personal life by providing interesting client<br />
assignments, challenging roles, shared knowledge, training<br />
and leadership development opportunities, state-of-the-art<br />
technology, rigorous delivery methods and certification programs,<br />
leading practices, and a collaborative work atmosphere.<br />
The company believes in a two-way dialogue where<br />
employees’ priorities are consideredwithin a collaborative<br />
process in order to define targets relating to management,<br />
performance and compensation.<br />
<strong>Capgemini</strong>’s commitment to its people<br />
<strong>Capgemini</strong> aims to capture the hearts and minds of professionals<br />
around the world in a common and shared culture,<br />
through focused areas:<br />
• applying the collaboration principles to the relationship<br />
between the professional and organization;<br />
• respect for <strong>Capgemini</strong>'s Corporate Social Responsibility<br />
and Sustainable Development engagements on diversity,<br />
social cohesion and ethical charter;<br />
• a performance management process that considers<br />
employees for what they do and how they do it;<br />
• career flexibility through clearly defined competency models<br />
and career tracks.<br />
• learning and development opportunities to help people<br />
excel;<br />
• recruiting and on-boarding with collaborative behavior;<br />
• a team-focused environment rather than cliques and clans<br />
- where professionals can enhance their skills, share knowledge<br />
and enjoy a rewarding career;<br />
• constant improvements and a willingness to discard the<br />
past when appropriate;<br />
• encouragement of personal pride in collaborative achievements<br />
and acknowledgement of the equal value of all<br />
disciplines as assets for the Group.<br />
6.3.3 Fundamental principles<br />
The Group is committed to a number of fundamental principles<br />
that govern its relationships with its employees. These<br />
principles are that all employees:<br />
• be given an annual performance appraisal, as well as the<br />
opportunity to discuss its content in an individual interview;<br />
REPORT <strong>2005</strong> <strong>Capgemini</strong><br />
• are entitled to a personalized development plan;<br />
• the help of a mentor with whom they can discuss their<br />
career path;<br />
• be able to regularly voice their opinion through a survey<br />
on overall trends concerning the Group and on professional<br />
development;<br />
• to be regularly informed by their managers and able to<br />
engage in dialogue concerning their assignments and work<br />
environment.<br />
These principles are enshrined in <strong>Capgemini</strong>’s performance<br />
management processes.<br />
6.3.4 Personalized career management<br />
The competency model<br />
Employees’ professional development is supported by a competency<br />
model which forms the basis for performance appraisal<br />
and personal career advancement. The model, rooted<br />
in shared values, is tailored to take into account the specific<br />
needs of each of the Group’s businesses such as specific<br />
knowledge or expertise for each discipline.<br />
Personal development and appraisal<br />
One of the key challenges for a services company is to guarantee<br />
a consistent and transparent process of individual performance<br />
assessment, based on clearly defined and explained<br />
criteria. Such a framework ensures the professional development<br />
and promotion of all employees, because skills assessment<br />
is the best way of respecting equal opportunities.<br />
For this purpose, the Group has a performance appraisal<br />
system based on regular evaluations generally conducted<br />
in relation to client projects and involving personal interviews<br />
with the employees. A mentoring system has been<br />
set up, in some businesses, to allow employees to benefit<br />
throughout their career from an outside view and career<br />
management advice from more experienced colleagues.<br />
Mobility<br />
Geographical mobility, whether within a country or internationally,<br />
is supported by the Group and is often requested<br />
by employees. To facilitate mobility within each country,<br />
intranet sites indicate available positions to give every<br />
opportunity for roles to be filled by existing employees<br />
prior to being advertised externally. Likewise, for professionals<br />
involved in overseas assignments or who are considering<br />
an international career, useful information can be<br />
found on company intranets together with relevant rules<br />
and procedures.<br />
At the same time, in order to ensure the physical safety of<br />
its employees, travel to potentially high-risk countries is<br />
subject to strict rules and must be approved in advance.<br />
If trouble breaks out in a country where the Group’s<br />
employees are present, <strong>Capgemini</strong> has set up a repatriation<br />
procedure with specific insurance cover in order to<br />
limit the risks faced by its people as far as possible.