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24 ANNUAL<br />
THE GROUP<br />
<strong>Capgemini</strong><br />
cipline. The award was given for his pivotal role in developing<br />
the relationship with this key partner and collaborating<br />
to ensure Remedy products meet not only the needs of<br />
<strong>Capgemini</strong> but also of the wider outsourcing market.<br />
<strong>Capgemini</strong> Center Certification<br />
At least 33 <strong>Capgemini</strong> centers including Accelerated Delivery<br />
Centers, Application Management Services Centers and<br />
Technical Excellence Centers now have some form of certification.<br />
For example, centers in France, the United Kingdom,<br />
Belgium, the Netherlands, Germany, Spain, Italy, the<br />
United States, Canada, the Nordic countries and India<br />
have ISO certifications including ISO 9001 / ISO 9001-2000.<br />
Many centers are also working on their CMM/CMMI® (Capability<br />
Maturity Model Integration) certification, specific to<br />
the applications development business. The Mumbai and<br />
Bangalore centers in India have obtained the highest CMM<br />
and CMMI® certification (Level 5), and 9 other centers<br />
across France, the Netherlands, Spain, Canada and the US<br />
have also achieved CMM/CMMI® (Level 3).<br />
6.3.6 A firm commitment to dialog and communication<br />
Bringing together 60,000 people in an ever-changing and<br />
highly competitive world and in a spirit of collaboration<br />
cannot be achieved without frequent and broad internal<br />
communications.<br />
<strong>Capgemini</strong> believes effective communication is a precondition<br />
for an open and honest culture and for the involvement<br />
and engagement of employees. It is also essential for rolling<br />
out knowledge, sharing successes and creating a sense<br />
of belonging – to local teams and to the Group globally.<br />
In <strong>2005</strong> <strong>Capgemini</strong> continued to focus on communications<br />
at the Group level. In particular:<br />
• The Group intranet, Talent, updated with real-time news<br />
and information, enjoys over 15,000 visitors each month.<br />
Talent includes information, methods and tools concerning<br />
the Group and contains links to local sites, training<br />
sites and communities. There are over 5,000 subscribers<br />
to News Alert, and a Weekly Email Edition is sent to all<br />
<strong>Capgemini</strong> employees every Friday.<br />
• <strong>2005</strong> saw a further increase in the number of global channels<br />
used for consistent communication with the introduction<br />
of weekly audio news “podcasts”.<br />
• Talent also runs a themed annual communications and<br />
award program, designed to recognize and reward<br />
people from all parts of the Group. In <strong>2005</strong> the theme was<br />
‘On the Move’: employees were invited to identify an initiative<br />
which they believed had been key to getting<br />
things in <strong>Capgemini</strong> on the move after the market downturn.<br />
• Newspapers and rich-media, produced by Group Communications,<br />
support communications at special events.<br />
• A dedicated channel helps to develop the community and<br />
communication between the Group’s principal operatio-<br />
REPORT <strong>2005</strong> <strong>Capgemini</strong><br />
nal leaders. “The Executive” series comprises a monthly<br />
newsletter, a calendar of events, a Who’s Who and regular<br />
e-mail updates.<br />
• In <strong>2005</strong> <strong>Capgemini</strong> held its first-ever all-staff Webchat,<br />
“Let's Talk On-line.” For 90 minutes, the 4 members of<br />
the Office of the CEO answered questions from any of<br />
the 60,000 employees worldwide in five languages. Those<br />
unable to take part could send their questions in advance<br />
and all questions were answered.<br />
• Electronic community tools such as ‘Community Home<br />
Spaces’, ‘Team Rooms’ and other forums continue to evolve<br />
to allow internal communities to debate on technical topics,<br />
rapidly share best practice and access Group tools and<br />
methodologies.<br />
• The Group University consistently provides a vital platform<br />
for international communication and exchange.<br />
Whilst the wealth of global communications initiatives<br />
provides cohesion and understanding within the Group,<br />
local communications teams, with help from human resources<br />
colleagues, play a vital role in supporting the corporate<br />
culture. Above all, communication is a daily management<br />
task, drawing on various local initiatives developed through<br />
newsletters, intranet sites, information meetings and formal<br />
or informal exchanges.<br />
Communication at the heart of employee transfers<br />
Maintaining the involvement and satisfaction of existing<br />
employees is only part of the communications challenge.<br />
Winning the hearts and minds of the many people who join<br />
the company each year as part of an outsourcing deal is<br />
equally vital to the success of any deal. In <strong>2005</strong>, over 600<br />
people joined <strong>Capgemini</strong> from Schneider Electric in 26 countries.<br />
Communication at all stages was of critical importance.<br />
Road shows in the countries, and joint meetings with strong<br />
support from Group management, were instruments of success.<br />
Websites were set up in several languages to cascade<br />
detail on each wave and how it would affect people. A<br />
celebration event marked each individual country transfer,<br />
with welcome booklets and induction sessions scheduled<br />
to ensure rapid integration.<br />
Two-way communication and employee involvement<br />
At the heart of the <strong>Capgemini</strong>’s communications philosophy<br />
is a commitment to dialog. Whilst informal two-way<br />
dialogue is always encouraged, understanding the satisfaction<br />
levels of employees is also formally sought through<br />
the annual Group survey. Locally managed but globally<br />
consistent, the survey tracks a set of questions that remain<br />
basically identical over time enabling to monitor changes<br />
in satisfaction data and the impact of any corrective action<br />
taken. Employees are informed of the results of these satisfaction<br />
surveys.<br />
Employee representation – a formal voice for employees<br />
<strong>Capgemini</strong> also demonstrates its commitment to formal two-