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2005 Financial Report - Capgemini

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24 ANNUAL<br />

THE GROUP<br />

<strong>Capgemini</strong><br />

cipline. The award was given for his pivotal role in developing<br />

the relationship with this key partner and collaborating<br />

to ensure Remedy products meet not only the needs of<br />

<strong>Capgemini</strong> but also of the wider outsourcing market.<br />

<strong>Capgemini</strong> Center Certification<br />

At least 33 <strong>Capgemini</strong> centers including Accelerated Delivery<br />

Centers, Application Management Services Centers and<br />

Technical Excellence Centers now have some form of certification.<br />

For example, centers in France, the United Kingdom,<br />

Belgium, the Netherlands, Germany, Spain, Italy, the<br />

United States, Canada, the Nordic countries and India<br />

have ISO certifications including ISO 9001 / ISO 9001-2000.<br />

Many centers are also working on their CMM/CMMI® (Capability<br />

Maturity Model Integration) certification, specific to<br />

the applications development business. The Mumbai and<br />

Bangalore centers in India have obtained the highest CMM<br />

and CMMI® certification (Level 5), and 9 other centers<br />

across France, the Netherlands, Spain, Canada and the US<br />

have also achieved CMM/CMMI® (Level 3).<br />

6.3.6 A firm commitment to dialog and communication<br />

Bringing together 60,000 people in an ever-changing and<br />

highly competitive world and in a spirit of collaboration<br />

cannot be achieved without frequent and broad internal<br />

communications.<br />

<strong>Capgemini</strong> believes effective communication is a precondition<br />

for an open and honest culture and for the involvement<br />

and engagement of employees. It is also essential for rolling<br />

out knowledge, sharing successes and creating a sense<br />

of belonging – to local teams and to the Group globally.<br />

In <strong>2005</strong> <strong>Capgemini</strong> continued to focus on communications<br />

at the Group level. In particular:<br />

• The Group intranet, Talent, updated with real-time news<br />

and information, enjoys over 15,000 visitors each month.<br />

Talent includes information, methods and tools concerning<br />

the Group and contains links to local sites, training<br />

sites and communities. There are over 5,000 subscribers<br />

to News Alert, and a Weekly Email Edition is sent to all<br />

<strong>Capgemini</strong> employees every Friday.<br />

• <strong>2005</strong> saw a further increase in the number of global channels<br />

used for consistent communication with the introduction<br />

of weekly audio news “podcasts”.<br />

• Talent also runs a themed annual communications and<br />

award program, designed to recognize and reward<br />

people from all parts of the Group. In <strong>2005</strong> the theme was<br />

‘On the Move’: employees were invited to identify an initiative<br />

which they believed had been key to getting<br />

things in <strong>Capgemini</strong> on the move after the market downturn.<br />

• Newspapers and rich-media, produced by Group Communications,<br />

support communications at special events.<br />

• A dedicated channel helps to develop the community and<br />

communication between the Group’s principal operatio-<br />

REPORT <strong>2005</strong> <strong>Capgemini</strong><br />

nal leaders. “The Executive” series comprises a monthly<br />

newsletter, a calendar of events, a Who’s Who and regular<br />

e-mail updates.<br />

• In <strong>2005</strong> <strong>Capgemini</strong> held its first-ever all-staff Webchat,<br />

“Let's Talk On-line.” For 90 minutes, the 4 members of<br />

the Office of the CEO answered questions from any of<br />

the 60,000 employees worldwide in five languages. Those<br />

unable to take part could send their questions in advance<br />

and all questions were answered.<br />

• Electronic community tools such as ‘Community Home<br />

Spaces’, ‘Team Rooms’ and other forums continue to evolve<br />

to allow internal communities to debate on technical topics,<br />

rapidly share best practice and access Group tools and<br />

methodologies.<br />

• The Group University consistently provides a vital platform<br />

for international communication and exchange.<br />

Whilst the wealth of global communications initiatives<br />

provides cohesion and understanding within the Group,<br />

local communications teams, with help from human resources<br />

colleagues, play a vital role in supporting the corporate<br />

culture. Above all, communication is a daily management<br />

task, drawing on various local initiatives developed through<br />

newsletters, intranet sites, information meetings and formal<br />

or informal exchanges.<br />

Communication at the heart of employee transfers<br />

Maintaining the involvement and satisfaction of existing<br />

employees is only part of the communications challenge.<br />

Winning the hearts and minds of the many people who join<br />

the company each year as part of an outsourcing deal is<br />

equally vital to the success of any deal. In <strong>2005</strong>, over 600<br />

people joined <strong>Capgemini</strong> from Schneider Electric in 26 countries.<br />

Communication at all stages was of critical importance.<br />

Road shows in the countries, and joint meetings with strong<br />

support from Group management, were instruments of success.<br />

Websites were set up in several languages to cascade<br />

detail on each wave and how it would affect people. A<br />

celebration event marked each individual country transfer,<br />

with welcome booklets and induction sessions scheduled<br />

to ensure rapid integration.<br />

Two-way communication and employee involvement<br />

At the heart of the <strong>Capgemini</strong>’s communications philosophy<br />

is a commitment to dialog. Whilst informal two-way<br />

dialogue is always encouraged, understanding the satisfaction<br />

levels of employees is also formally sought through<br />

the annual Group survey. Locally managed but globally<br />

consistent, the survey tracks a set of questions that remain<br />

basically identical over time enabling to monitor changes<br />

in satisfaction data and the impact of any corrective action<br />

taken. Employees are informed of the results of these satisfaction<br />

surveys.<br />

Employee representation – a formal voice for employees<br />

<strong>Capgemini</strong> also demonstrates its commitment to formal two-

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