2005 Financial Report - Capgemini

4 ANNUAL
THE GROUP
Capgemini
aware of all the facts in order to freely and knowingly
select and deliver reliable solutions, precisely tailored to each
client’s unique requirements.
Present in some thirty countries, Capgemini is also systematically
capable of delivering services in the location which
best serves the interests of the client – in terms of quality,
cost and access to the best expertise. Dubbed Rightshore,
this approach revolutionizes the cost structure and
added value of our services.
But Capgemini is also about doing business in a certain style,
based on collaboration, which we call the Collaborative Business
Experience (CBE). This is our trademark, which sets
us apart from the others, as a true partner for whom the way
in which results are achieved counts just as much as the
results themselves. Hence, maximizing customer satisfaction
is the number one criterion in determining our success.
2.1 The Consulting Services (CS) discipline:
accelerating company transformation
Positioned on the consultancy market for strategy, management
and information systems consultancy, and also boasting
sector and functional expertise, Capgemini Consulting
sets itself the goal of supporting its clients in identifying,
structuring and implementing transformation projects that
have a lasting impact on their productivity, growth and competitive
edge.
With a network of approximately 5,000 consultants across
the world, Capgemini Consulting – which accounts for 13%
of the Group’s revenues – guides organizations as they change
by focusing on the key factors that make for a successful
transformation: defining the best route to follow in accordance
with targets, taking into account any potential barriers;
using the appropriate leverage - people and technologies
available -in order to maximize the innovation potential
during implementation; and striving to produce quick, measurable
and long-term results.
Capgemini Consulting offers its clients a range of complementary
expertise:
• Business Transformation: supporting senior management
in their transformation projects by guaranteeing rapid,
significant operational results in terms of performance and
profitability;
• Business Information Strategy: developing companies’ ability
to adapt through the transformation of their IT functions;
• Finance Transformation: helping financial directors to
REPORT 2005 Capgemini
improve the management of their businesses and strengthen
their control;
• HR Performance & Transformation: focusing on accompanying
change;
• Marketing & Sales: assisting management and their teams
in defining, designing and implementing new corporate
strategies and innovative marketing strategies while maximizing
the performance of their sales networks and marketing
channels;
• Supply Chain Management: striving towards sustainable
improvement as regards the competitiveness of operations,
increasing the efficiency of the purchasing functions and
accelerating the renewal of the service offering.
What distinguishes CS in the marketplace is, above all, its
global reach, the vast spectrum of services offered to
clients and the experience gained in designing and managing
complex transformation projects. The integration of
Consulting Services into the Group’s other specializations
also has major advantages, greatly appreciated by clients
when – and this is the most frequent case - technology proves
to be the pivotal point of the transformation to be undertaken,
or when transformation calls for an outsourcing
approach to be adopted. But beyond these differences and
compared to its competitors, CS can claim to have a distinctive
approach to its work, firmly rooted in the uniquely
collaborative relationship that Capgemini establishes with
its clients.
In 2005, the CS discipline returned to growth and rediscovered
a dynamic thrust in Europe. Aided by favorable economic
conditions, Consulting is entering a new period of
expansion. It has claimed a leading position in a number
of business sectors – Telecommunications and the Media,
for example – and in certain countries, particularly France
and the Netherlands, where the group has over 700
consultants in each case.
2.2 The Technology Services (TS) discipline
– IT application development and systems
integration: satisfied clients due to more
innovation and increased productivity
Capgemini supports its clients in projects designed to evolve
and transform their information systems. As project manager
and systems integration architect, independent information
technology consultant, application developer and
creator of innovative technological solutions, Capgemini
offers its clients a truly comprehensive and synergetic service
package.
For some years now, the sector has been undergoing profound
change at an increasingly rapid pace. The emer-