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Consolidated Financial Statements of the Stadtwerke Leipzig Group ...

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3.2.5 Personnel risks<br />

Personnel risks are caused mainly by fluctuation<br />

among employees in key positions. These risks<br />

are assessed by regular employee surveys and<br />

staff-appraisal interviews; <strong>the</strong>y are reduced by<br />

systematic medium-term competency planning<br />

and staff development. Fur<strong>the</strong>rmore, a strategic<br />

core measure <strong>of</strong> staff development in <strong>the</strong><br />

<strong>Stadtwerke</strong> <strong>Leipzig</strong> <strong>Group</strong> deals with personnel<br />

marketing and retention instruments.<br />

3.2.6 IT risks<br />

Availability risk: The failure <strong>of</strong> IT systems over<br />

a critical period <strong>of</strong> time can impair essential<br />

business processes and cause economic damage.<br />

<strong>Stadtwerke</strong> <strong>Leipzig</strong> protects itself from<br />

this risk by concluding agreements on availability<br />

with <strong>the</strong> operators <strong>of</strong> <strong>the</strong> IT systems in<br />

line with <strong>the</strong> importance <strong>of</strong> <strong>the</strong> respective IT<br />

system. Technical and organisational measures<br />

are regularly reviewed in consultation with <strong>the</strong><br />

operators.<br />

Confidentiality risk: <strong>Stadtwerke</strong> <strong>Leipzig</strong> pro -<br />

cesses personal data in its IT systems, for example<br />

in <strong>the</strong> form <strong>of</strong> customer data. This data requires<br />

appropriate technical and organisational protection<br />

measures. These have been taken accordingly<br />

and are regularly reviewed.<br />

Integrity risk: Economic damage can be caused,<br />

for example, by <strong>the</strong> manipulation <strong>of</strong> data that<br />

is processed in IT systems. This risk can be<br />

precluded by effective authorisation concepts,<br />

among o<strong>the</strong>r methods.<br />

Overall, <strong>the</strong>se risks are countered by regular<br />

investments in hardware and s<strong>of</strong>tware, as well as<br />

complementary organisational measures.<br />

3.2.7 Production risks<br />

<strong>Stadtwerke</strong> <strong>Leipzig</strong> GmbH invests in and operates<br />

complex technical plants to promote its<br />

business development. The company’s use <strong>of</strong><br />

technological production plants exposes it to<br />

risks <strong>of</strong> equipment failure and loss <strong>of</strong> output.<br />

Permanently maintaining <strong>the</strong> high quality<br />

standard <strong>of</strong> <strong>the</strong>se plants and ensuring that <strong>the</strong>y<br />

are operated by qualified members <strong>of</strong> staff is <strong>of</strong><br />

key importance for <strong>Stadtwerke</strong> <strong>Leipzig</strong> GmbH.<br />

In order to avoid potential risks in this field, <strong>the</strong><br />

members <strong>of</strong> staff deployed <strong>the</strong>re are integrated<br />

into a continuous training system to consolidate<br />

and extend <strong>the</strong>ir high level <strong>of</strong> qualification in<br />

<strong>the</strong> field <strong>of</strong> security-relevant measures. Fur<strong>the</strong>rmore,<br />

<strong>the</strong> effects <strong>of</strong> potential damage or loss are<br />

substantially limited by corresponding insurance<br />

policies.<br />

30 | Annual <strong>Financial</strong> <strong>Statements</strong> <strong>of</strong> <strong>Stadtwerke</strong> <strong>Leipzig</strong> GmbH

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