Download (PDF) - Metrohm

34Highly qualified specialists provide supportDespite all the precautionary measures, it is possible that onesituation or another may arise in which you are dependent on thehelp of a specialist. Then the remaining link in the chain comes intoplay. The Metrohm service technicians will then help you with theirtechnical expertise either by visiting your premises or by telephone,by e-mail or via Internet. The services concerned are ones that youcannot provide yourself, but which are nonetheless absolutely essentialfor continuous and troublefree working with our instruments. Weare honest enough to state that we have not yet managed to builda titrator or ion chromatograph that requires no maintenance atall. At the moment this ideal solution is not yet state-of-the-art. Butthat does not matter as far as you are concerned: with the servicesprovided by Metrohm Quality Service it will seem to you almost as ifyou already had such an instrument!In order for our service specialists to be able to provide theseservices, they have undergone extensive training and are constantlybeing instructed about the latest instruments. They can prove youthis at any time by showing their certificates.To return to our comparison with the teeth: we are talking hereof procedures that should only be carried out by the dentist. Nodoubt, you would not let your husband or wife extract one of yourteeth. And certainly not if he were to go to fetch the toolbox withthe pipe wrench to do this. That is why we recommend that you getall servicing done by a Metrohm specialist who has the right testingequipment and tools. But what services do you need specificallyfor your Metrohm instrument? We can advise you in this regard atany time in a face-to-face consultation. What you need to know inadvance is that the focus is on preventive maintenance!Preventive maintenance by specialistsIf instruments are subjected to normal use, preventive maintenanceshould be carried out once a year. Continuous use and exceptionalconditions (e.g. the use of certain chemicals) may, however,mean that maintenance needs to be carried out several times a year.In the beverage industry, for example, numerous titrations are performedwith caustic soda and this attacks the glass flasks. Becausethis cannot be avoided, it is essential that the flasks in the DosingUnit are replaced at regular intervals − at least twice a year.As part of a maintenance visit, system-related and standardizedtests and activities are normally carried out. These include both thereplacement of parts subject to wear and cleaning (which is probablybest compared to the removal of dental tartar) as well as appropriatelubrication (the equivalent of rinsing with mouthwash or fluoridetreatment by the dentist). The various system components arechecked mechanically and electronically. Additionally, we offer youto test your analysis system with a standard application. If these testsreveal deviations from the normal values, your system will be adjusted,after consultation with you, so that the relevant specificationsare again met (so that you can again get a firm bite tomorrow). Theservice technician documents the condition of your system beforeand after checking with a certificate.Metrohm Quality Service