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35Customized insurance to protect against unpleasantsurprisesBecause preventive maintenance is of central importance, weoffer you our Metrohm Care Contracts, which include all recommendedservices, in three different packages to choose from:Standard Care, Extended Care and Total Care. Detailed informationon these can be found in our brochure «Metrohm Care Contracts»(document number 8.000.5047EN) or obtained from your Metrohmrepresentative.Metrohm Care Contracts also include repair insurance. From thestatistical perspective, even today it is possible (though highly unlikely)that a repair might be necessary at the time of the maintenance visitor within the course of the year. You should be familiar with thissituation (to get back to the matter of teeth): You are sitting on thedentist’s chair for your annual check-up and the dentist tells you thatyour upper right 4 needs to be replaced immediately with an implantfor medical reasons. If you wish to continue biting fi rmly, you have noother choice than to follow your dentist’s recommendations. At thatmoment many people can think only about the horrendous bill fromthe dentist. Only those with the right dental insurance can remain atease in this situation.This example shows how important it can be to have a servicecontract that covers the repair of your analysis instrument. If, forexample, you enter into a Total Care contract, all repair visits, repairwork and necessary spare parts are included. It is just like having allyour dental costs, including gold crowns, already included in yourhealth insurance plan. We do not know for certain whether anythingcomparable is available on the health insurance market. What we doknown for sure, however, is that our services are not only unique,but also affordable!Good Care Practice: optimized interaction between you,your instrument and usYou can see from this article what Good Care Practice meansto us. It is optimized interaction between your intelligent Metrohminstrument with its inbuilt diagnostic and warning functions, careprovided by the user (i.e., you and your laboratory team) and preventiveservicing (e.g., within the scope of Metrohm Care Contracts) fromyour Metrohm service technician. With this solution, you reduce therisk of your Metrohm instruments failing to an absolute minimumand at the same time benefi t from the highest level of certainty thatyour results will be accurate. Rather clever in a way.